Hi, how can we help?

1. How do I pack my parcel for returns?

Step 1: Pack your items securely

• Pack all items in their original packaging to prevent damage or loss

• If original packaging is damaged, use secure alternative packaging

• Seal all openings tightly

Include all original items, such as:

• Brand packaging

• Free gifts

• Warranties

• Tags

• Manuals

• Internal protection (e.g. bubble wrap)

• All accessories provided

Step 2: Attach your tracking label

• Write the tracking number generated from your Shopee app (Return/Refund Details page) and Order ID on a piece of paper.

Alternatively, print shipping label which can be downloaded from Return/Refund Details page

• Paste paper securely on the parcel

• Cover the original shipping label where applicable

⚠️ Note

• Parcels that are not packed securely according to the guidelines above may be rejected by the logistics partner

• Shopee will not be liable for any damage caused to your return parcel due to improper packaging.

• Parcels will go through multiple handling stages (e.g. loading, sorting), so ensure they are well-protected

• For fragile items, consider using a "This side up," "Fragile," or "Handle with care" sticker as an additional reminder to the courier to handle your parcel with caution.

2. How do I track my return parcel?

You may track your return parcel using the tracking number via:

• Shopee App’s Return/Refund Detail page

• Or simply enter the tracking number on the website of the courier service.