
For parcel collection, you will be notified to collect the parcel via Whatsapp/SMS and push notification. You will receive a PIN that can be found in your Whatsapp/SMS or Order Details page on the Shopee App that is required for parcel collection.
To find your PIN in the Shopee App you can go to Me tab > Select To Receive > Select your order > PIN code can be found in the details section.
An example of PIN can be found via SMS.⚠️Note:
The collection window is 2 calendar days for non-office/non-school SPX lockers, and 2 business days for office/school SPX lockers from the parcel deposit date.
Please refer to your Shopee App Order Detail Page//Whatsapp message/SMS/Email for the final day to collect your parcel.
If collection is not made within the collection window, the parcel will be returned to seller.