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Eligibility & Participation

1. Who is eligible to join this campaign?

You are eligible if you:

• Have a registered Shopee account

• Top up at least SGD 250 worth of Child LifeSG or Large Family LifeSG Credits

• Complete the top-up of $250 Child LifeSG or Large Family Credits in one single transaction to ShopeePay

• Complete the top-up before 30 Sep 2026, 23:59 (SGT)

2. How do I top up my ShopeePay with Child LifeSG or Large Family LifeSG Credits?

1. On the Shopee App homepage, tap the ‘ShopeePay Balance’ (ShopeePay wallet icon).

2. Tap on “Top Up”

3. Input $250 and tap on “Payment Method”

4. At Top Up page, select “PayNow” and tap “Confirm”

5. Save the QR code image 

6. Access your LifeSG app and select “Child LifeSG Credits”. Upload the saved QR code image and follow instructions on the app to complete your transaction. 

7. Once the top up is completed, the confirmation page will appear on the Shopee app.

3. Can I top up my ShopeePay wallet with a normal bank account to be eligible for the campaign?

• No. Users must top up $250 directly with Child LifeSG or Large Family LifeSG Credits to be eligible for the rewards.

4. Can I top up my ShopeePay wallet with other credits through the LifeSG app, besides Child LifeSG or Large Family LifeSG Credits to be eligible for the campaign?

• No. Users must top up $250 directly with Child LifeSG or Large Family LifeSG Credits to be eligible for the rewards.

5. How do I know if my top-up has been verified?

• You will receive a Push Notification from Shopee within 3 business days once your top-up is successfully verified.

6. How long does it take for Shopee to validate my top up? 

• Validation may take up to 3 business days.

• E.g. If you top up on 20 Jul (Monday), your top up will be validated by 23 Jul (Thursday) and rewards will be dispatched to you on the same day.

Rewards & Redemption

7. What rewards can I get from this campaign?

Eligible users may claim one-off vouchers worth up to S$250:

• Shopee Online Vouchers

• $5 off $30 (x3)

• $10 off $75

• $15 off $100 (x2)

• $25 off $160 (x2)

• $40 off $250

• $80 off $550

• Valid for Shopee checkout only.
  
  

• ShopeePay In-Store (Offline) Vouchers

• 20% off, capped at $15 (no min. spend)

• 20% off, capped at $7 (no min. spend)

• 10% off, capped at $3 (no min. spend)

• Scan-and-pay using ShopeePay at over 50,000 offline merchants, including Sheng Siong, Mustafa, OG, and hawker stalls.

8. When can I claim my rewards?
Rewards will be dispatched to your voucher wallet once your top-up has been successfully validated. You may also claim your rewards here: https://shopee.sg/m/shopeeforfamilies2026 

9. Can I claim the rewards more than once?
No. Each eligible user may only claim the rewards once, subject to availability. Rewards are available in limited quantities, while stocks last.

10. When do these vouchers expire?

• All unused vouchers will expire on 31 December 2026, 23:59 SGT. 

• No extensions or reimbursements will be provided.

11. Can I use more than one Shopee / ShopeePay voucher in a single transaction?
No. Only one Shopee / ShopeePay voucher can be applied per transaction. ShopeePay in-store vouchers cannot be stacked with the ShopeePay All Day Cashback campaign.