- The following terms and conditions govern your participation in the Shopee Live XTRA Program (“Program”) provided by Shopee Singapore Private Limited on Shopee’s website and mobile applications (“Platform”).
- The Program is a feature on Shopee where certain approved sellers (“Sellers”) will be able to enjoy the rights and privileges described in these Terms and Conditions for Shopee Live XTRA Program (“Terms and Conditions”).
- By participating in this Program, a Seller accepts and agrees to be bound by these Terms and Conditions, in addition to the Terms of Service, the Shopee Policies and/or all other applicable terms and conditions, which are incorporated by reference.
Eligibility
- Individuals:
- with registered and valid Shopee accounts; and
- who have opted in to be part of the Coin Cashback Programme, will automatically be enrolled to participate in the Program.
- Shopee shall have sole and absolute discretion in determining whether an individual is qualified to participate in and/or is disqualified from the Program. For example, an individual may be disqualified from the Program if any fraudulent activities are detected and have the user account terminated or suspended in accordance with Section 5.4 of Shopee Terms of Service.
Program Benefits
- The Program benefits are as follows:
- Shopee-sponsored Shopee Livestream exclusive vouchers (“Live XTRA Vouchers”) that will appear in a Seller’s orange bag during Livestreams;
- Feature as a Seller on Shopee Livestream banners and microsites; and
- a Live XTRA UI Tag beside a Seller’s product.
- There will be no fees charged to sellers who are part of this Program.
Miscellaneous
- The right to participate in the Program or to Program benefits may not be transferred or assigned to any third party or other shop ID.
- By participating in the Program, a Seller agrees that a Seller shall:
- comply with all applicable laws and regulations when participating in the Program;
- comply with the Shopee Policies; and
- not participate in the Program in any manner which may adversely affect other individuals or the goodwill or reputation of Shopee.
- The Program and the Platform are provided on an “as is” and “as available” basis and subject to the availability and functionality of Shopee’s services. Shopee does not make any representation, warranty and/or undertaking on the performance and capability of the Platforms; any software or hardware used to access and participate in the Program, including an individual’s access and use of the Platform; and the reliability or quality of the underlying telecommunications network accessed and used by an individual to participate in the Program.
- If for any reason any aspect of the Program is not capable of running as planned, due to reasons such as communications network failure, bugs, tampering, fraud, technical failure or any cause beyond the control of Shopee, Shopee may cancel, terminate, modify and/or suspend the Program and nullify any Program benefits.
- Shopee reserves the right to make final decisions and resolve disputes regarding the Program. In this regard, Shopee may disqualify a Seller from participating in the Program (as further outlined in Section 5 of the Terms and Conditions), to forfeit any Program benefits and/or to take any other action pursuant to the Shopee Policies, if Shopee determines (at its sole and absolute discretion) that a Seller has engaged in any suspicious, fraudulent, illegal acts, abuse the Program or otherwise breached these Terms and Conditions and/or any of the Shopee Policies (including by opening more than one Shopee account).
- To the maximum extent permitted by applicable laws, Shopee will not be liable for any claims, costs, injuries, losses or damages of any kind whatsoever arising out of or in connection with this Program, including but not limited to any losses; direct, indirect, incidental punitive and consequential damages; fines; regulatory actions; claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, right of publicity or privacy, defamation, or portrayal in false light.
- Shopee reserves the right to vary these Terms and Conditions without notice, or withdraw or discontinue the Program at any time without any notice or liability to any party. You as a Seller agree that you are responsible for accessing, reviewing and keeping yourself updated on all amendments. Your continued participation in the Program after any amendments shall be deemed as your confirmation and acceptance of such amendments and all the amendments shall be valid and applicable to you.
- A Seller shall be responsible for all applicable taxes, duties, government fees and other charges arising due to your participation in the Program.
- Shopee shall not be liable to fulfil any obligations under these Terms and Conditions due to circumstances or events occurring beyond Shopee’s control, including but not limited to acts of God, natural disasters, pandemic or epidemic, governmental actions or restrictions, internet or telecommunications failures, cyberattacks, server outages, third-party platform disruptions, labour disputes or acts of war or terrorism.
- In the event of any inconsistency between these Terms and Conditions and any marketing or Program materials, these Terms and Conditions shall prevail.
- Any and all rights of interpretation and explanation of these Terms and Conditions are exclusively reserved by Shopee. Shopee acknowledges that Shopee, and not any third party, is responsible for addressing any claims that you or any third party may have in relation to the Program.
- Any reference to a time of day is a reference to Singapore time unless otherwise stated.
Last updated: 26 March 2026