1. Will an unused eSIM expire after purchase? If so, when?
An eSIM will expire 30 days after you receive the email with the eSIM code. Please avoid purchasing too early and only install it on your departure day to maximize usage time.
2. Can I transfer an eSIM to another device?
eSIMs cannot be transferred between devices.
3. How many times can I use an eSIM?
Each Gohub eSIM can only be used once. If you delete the eSIM, it will disappear. Currently, Gohub eSIMs cannot be renewed after expiration or data depletion.
4. Can I extend or purchase additional data when my eSIM runs out?
Gohub eSIMs do not currently support extensions or additional data purchases for travel eSIMs. Visit gohub.com to select and purchase another eSIM package.
5. Can I install another eSIM if I already use a personal eSIM?
The number of eSIMs you can install depends on your device. Even if you install two eSIMs, only one can be active at a time.
6. Can eSIM be used immediately after installation? How long does it take?
eSIMs can be installed and used right after purchase if you're already in a supported destination or country. It's recommended to activate the eSIM within two hours of your flight (the validity starts from activation).
7. Does eSIM require shipping?
No. eSIMs are installed using a QR code which will be under “My Orders” after purchase.
Steps: Me page > Digital Purchases > Completed
Activation of eSIM: [Digital Products - eSIM] How to Activate eSIM
8. Can eSIM activate a personal hotspot?
Whether an eSIM can enable a personal hotspot depends on the eSIM type. Check the Network Sharing Capabilities in the product description
9. How do I know if the eSIM is successfully installed?
For iOS:
After installation, the eSIM appears under Settings > Cellular > Find in SIM.
For Android:
After installation, the eSIM appears under Settings > Connections > SIM Manager.
10. How can I check the data usage on an eSIM?
For iOS:
Go to Settings > Cellular.
Select Cellular Data.
Choose the eSIM to check > Return to Cellular.
Check the usage under Current Period.
For Android:
Go to Settings > Connections.
Select SIM Manager.
Enable the eSIM to check > Return to Connections.
Select Data Usage.
View the listed eSIM data usage.
11. Does eSIM support voice calls?
We offer both data-only eSIMs and eSIMs with phone numbers and voice calling. Please check the Package Type for your eSIM's services.
12. How does eSIM work?
eSIM functions as a virtual SIM card. Once installed, it can be used for internet access or calls if supported.
13. Which is more convenient: eSIM or physical SIM?
eSIM is only compatible with certain newer devices, while a physical SIM is inserted manually. Depending on your needs and device support, eSIM may be more convenient.