1. How do I submit a claim?
MSIG:
- If you are overseas and require any emergency assistance, please call the MSIG Assist 24-hour hotline at +65 6323 8288.
- If you wish to file a claim on your insurance, you have to do so within 30 days of the insured event(s). Please submit your claim online through the MSIG website.
- For more info on the claims process & documentation required, please refer to the ‘How to Claim’ tab.
Great Eastern:
- Report the accident within 24 hours or by the next working day in line with the Motor Claims Framework (MCF), even if the accident is minor or no claim is intended.
- In the event of an accident, you may contact our 24-hour emergency assistance via Accident Assistance Hotline Number: +65 6535 0511 or WhatsApp: +177 5508 5777.
- You may contact GE for claims at +65 6856 8548 for any assistance with general claims.
- Send the vehicle to an authorised reporting centre/workshop. Do not accept repairs or towing services from non-authorised workshops.
- File a report at an authorised motor accident reporting centre within 24 hours or by the next working day, in line with the Motor Claims Framework (MCF).
- Provide any available supporting documents requested during the claims process, including accident photos, video recordings if available, and any further information requested by GE.
- If you receive any Originating Claim, Writ of Summons, or Letter of Demand from a third party arising from the accident, do not reply and forward it to GE immediately.
- For more info on the claims process & documentation required, please go to "My Policy" > "Claim" on Shopee App.
2. How does the claim handling work?
MSIG:
All claims handled managed by MSIG, redirect to MSIG CS.
If accident, contact MSIG’s 24-hour helpline at 6827 7660, who will assist in process to guide driver to MSIG’s approved reporting centre/authorised workshop.
MSIG will pay workshop directly for repairs
Great Eastern:
- Accidents must be reported to GE within 24 hours or by the next working day, regardless of whether the accident is minor or whether a claim is intended.
- Submit all required information and supporting documents promptly, including accident details, photographs, video recording if available, and any other documents requested by GE.
- The accident must be reported at an Authorised Accident Reporting Centre, and the vehicle may need to be sent for assessment/repair at an authorised workshop based on GE’s claims process.
- GE will review the accident report and supporting documents submitted.
- Additional documents or clarification may be requested during the claims handling process before settlement.