1. How do I renew my car insurance?
You can renew by email, by mail, or over the counter.
By email: GICare-sg@greateasterngeneral.com.
By mail: Send your renewal notice to Great Eastern General Insurance Limited, 1 Pickering Street, Great Eastern Centre, Singapore 048659.
Over the counter: visit the Customer Service Centre at 1 Pickering Street #01-01, Great Eastern Centre, Singapore 048659, Monday to Friday, 9.00am to 5.30pm, excluding public holidays.
2. How would I be notified on the renewal of the insurance? A renewal notice will be sent to you about 2 months before the expiry month of
the policy.
3. How will I receive my policy documents?
For online submissions, you will receive your policy documents via email upon
successful payment confirmation. There will not be any hardcopy mailed to you.
For manual submissions, policy documents will be sent to the mailing address
indicated in the proposal form.
4. What should I do if I have not received the e-policy document in my email after purchase?
Please email MSIG Customer Service at service@sg.msig-asia.com if you did not receive your e-policy document.
5. What if I need to change my details such as my address?
Please contact the Customer Service Hotline at 6248 2888, Monday to Friday, 9am to 5.30pm (excluding public holidays), or email GICare-sg@greateasterngeneral.com. Alternatively, you may inform your servicing agent who can also assist with the change.