What is AppleCare+ and ShopeeCare?
AppleCare+ is a value-added service that Shopee provides to buyers to add Apple's extended warranty to their device.
AppleCare+ provides coverage for a wide range of eligible Apple devices purchased through Shopee.
You may purchase the same amount of AppleCare+ as the quantity of your item. For example, if you order 5 quantities of iPhone 17, 256GB, Blue, you will have 5 AppleCare+ tied to it when opting in for AppleCare+.
Once you have purchased AppleCare+, it will be activated as soon as the delivery status is completed. You will also be notified via email of the successful activation.
ShopeeCare is a new device protection value-added service VAS launched by Shopee, designed to replace AppleCare as Shopee's own exclusive protection offering.
Similar to AppleCare+, ShopeeCare provides protection coverage exclusively for Apple iPhones purchased through Shopee.
Once you have purchased ShopeeCare, it will be activated as soon as the delivery status is completed. You will also be notified via email of the successful activation.
What is the difference between AppleCare+ and ShopeeCare, and which one is better?
Product | AppleCare+ | ShopeeCare |
Key difference | Apple’s extended device protection service available through Shopee | Shopee’s exclusive device protection service designed to replace AppleCare+ on Shopee |
Benefits | Expensive and users cannot swap phones easily | Lower price and allows buyers to swap phones with no questions asked |
Device coverage | Covers eligible Apple devices such as iPhone, iPad, Mac, Apple Watch etc | Covers iPhones only |
Available for | Eligible Apple products purchased through Shopee | Eligible iPhones purchased through Shopee |
Protection coverage | Coverage is provided by Apple under AppleCare+ terms | Coverage is provided under ShopeeCare terms |
Can I cancel my AppleCare+ and ShopeeCare? Do I need to return my device?
You may cancel your AppleCare+ and ShopeeCare up to 30 days after activation. Please note that you have 2 options to cancel your AppleCare+ and ShopeeCare.
1. Reach out to the seller directly via Shopee Chat.
We also require the information below to process your request accordingly.
1. Order ID
2. Serial number - Refer here for your serial number.
⚠️ Please note that the serial number is required in order for Shopee to proceed with the cancellation. |
If you are raising a cancellation after 30 days or without the device, please follow the steps below.
1. Email to Servicerequest@bolttech.sg
2. Send in a written notice with your service agreement number and proof of purchase
For more information on how to raise for Return/request, please refer to this link.
When will I get my refund?
Once you have raised your request, Shopee will review your evidence accordingly before proceeding with any action.
You may check on the status of your Return/refund process from your Shopee app accordingly.
If your Return/refund request is accepted, you shall receive your refund accordingly as per your original payment method.
Please refer to this link for the Return and refund timeframe.
Why was my AppleCare+ and ShopeeCare refund rejected?
There are several circumstances under which your AppleCare+ and ShopeeCare refund request is rejected, such as below.
Rejection reasons:
Rejection due to an ongoing Return/refund.
Rejected due to the wrong serial number
Thus, we recommend that you ensure the correct details are provided before raising a return and refund request.
If you have concerns with your item within 15 days, please raise a Return/Refund in the Shopee app.