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What is Shopee Club25?

1. Eligibility

Who is eligible for Shopee Club25?

*For further details, please refer to our Terms and Conditions.

How do I verify my age?

User verification can only be done via SingPass.

Steps:

1. Activate and set up your ShopeePay account
   (skip this step if you already have an active account)

2. Review the identity verification page

3. Verify your IC using SingPass

4. Complete the SingPass authentication

5. Review and confirm your personal information

6. You’re all set! Once your verification is successful, you can begin enjoying your Shopee Club25 benefits.

For further details, please refer to our Terms and Conditions.

What can I do if my SingPass verification fails?

Please refer here, which sets out steps that you may wish to undertake to troubleshoot your SingPass issue.

If you are still experiencing issues, you can try again later or contact the SingPass Helpdesk for assistance here.

I have verified my age on SingPass, but I still cannot access Shopee Club25 benefits. Why?

For newly verified users, eligibility for Shopee Club25 benefits may take up to one hour to be updated following successful ShopeePay Plus account verification. If you do not have access after an hour (and after refreshing the page), try logging out and logging in again.

If the issue persists, contact Shopee Customer Service for further assistance.

For further details, please refer to our Terms and Conditions.

2. Benefits

What benefits do I get as a Shopee Club25 member?

As a member, you can enjoy:

• Monthly Complimentary Treat – Spend S$25 in a calendar month to receive your voucher for the complimentary treat at the start of the following calendar month. For full details, please refer to our Terms and Conditions.

• Free 6-month ShopeeVIP subscription – Available for new-to-VIP users and former subscribers whose ShopeeVIP subscription has fully expired. For full details, please refer to our Terms and Conditions.

• Upsized 5% Coins Cashback with ShopeePay – For eligible transactions only. For full details, please refer to our Terms and Conditions.

• Free shipping vouchers every Thursday – Available on selected eligible orders. For full details, please refer to our Terms and Conditions.

What if I sign up while I'm still 25, but turn 26 soon?

1. Monthly Complimentary Treat: 

If you remain aged 25 and below throughout the qualifying month, you may still receive the voucher at the start of the following month even if you turn 26 before the voucher is issued. If you turned 26 during the qualifying month, you will not qualify for that month’s treat.

2. Free 6-month ShopeeVIP subscription: 

If you successfully activated the complimentary ShopeeVIP subscription while still eligible, you can continue to enjoy the benefit until the end of the 6-month period.

3. Upsized 5% Coins Cashback with ShopeePay: 

For the 5% Coins Cashback benefit, the user must be aged 25 and below at the point of transaction. Once you have passed your 26th birthday, you will no longer be eligible for this cashback mechanism.

How do I earn the Monthly Complimentary Treat?

To qualify for the Monthly Complimentary Treat, you must:

• spend at least S$25 in a calendar month; and

• remain aged 25 and below throughout that calendar month.

If you qualify, your voucher will be issued at the start of the following calendar month.

For full details, please refer to our Terms and Conditions.

Why did I not receive the Monthly Complimentary Treat voucher?

You may not have received the voucher because:

• you did not spend at least S$25 in a calendar month; or

• you were not aged 25 and below throughout that calendar month; or

• your order was cancelled, refunded or returned. 

For full details, please refer to our Terms and Conditions.

How do I enjoy the free 6-month ShopeeVIP subscription?

Eligible Shopee Club25 members can redeem one complimentary 6-month ShopeeVIP subscription if they are:

• members who have not previously subscribed to ShopeeVIP; or

• former ShopeeVIP subscribers whose previous subscription has fully expired.

If you still have an active ShopeeVIP subscription, you will need to cancel your active cycle and wait for it to end before you can redeem this benefit.

For full details, please refer to our Terms and Conditions.

How do I enjoy the upsized 5% Coins Cashback with ShopeePay?

To enjoy the 5% Coins Cashback, you must:

• have a registered ShopeePay Plus account;

• be aged 25 and below at the point of transaction;

• make a purchase at

• eligible online merchants in Singapore

• eligible offline merchants in Singapore

• eligible overseas merchants

For full details, please refer to our Terms and Conditions.

Your transaction may not qualify because:

• it was not made at an eligible merchant;

• the transaction did not meet the cashback conditions in the ShopeePay All-Day Cashback Terms; or

• the cashback cap, daily limit or monthly quota has already been reached.

For full details, please refer to our Terms and Conditions.

How can I contact Shopee’s customer support team for more assistance?

To speak to a live agent, you can go to the Me tab > Chat with Shopee in your Shopee app. Click here for a step-by-step guide on how to contact Shopee Customer Service.

As live agents may take a while to respond, you can type keywords or phrases related to your issue within the chat. Our chatbot assistant, Sophie, will suggest relevant articles to assist you in resolving your issue.

How can I de-link my SingPass from my Shopee account?

To request the removal of your SingPass linkage, please contact our Customer Support team for further assistance.