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To reset account password, please do refer to the steps below

Select Forgot? via the Log In page on Shopee App > Enter Phone Number linked to your account > Select Next > Enter CAPTCHA Code > Enter Verification Code sent via SMS* > Set a new Password > Select OK.  

⚠️Note 

1. *If you entered your email address instead of your phone number, a verification link will be sent to that email address, and then you can proceed to set a new password via the verification link.
2. If you are unable to access both your email address and mobile number, please kindly reach out to our Customer Support for further assistance.