Hi, how can we help?

You can change your account password via App or Website.

Changing account password via App

To do so, go to the Me tab via Shopee App > Select ⚙ Icon > Select Account & Security > Select Change Password > Select Verify By Password > Enter Current Password as verification and select OK > Enter New Password > Select RESET.

Changing account password via Website

To do so, go to shopee website homepage > Select your Username on the top right corner > Select My Account > Select Change Password > Enter your current and new account passwords > Select Confirm

⚠️ Note

1. Passwords are required to have:
2. A minimum of 8 characters (maximum 16 characters).
3. At least one uppercase and one lowercase character.
4. You are encouraged to include numbers and symbols (e.g. !@#$%^&*) to create a strong password that is harder to guess.