Hi, how can we help?

Here are some common enquiries on return/refund:

Raising return/refund requests:

• [Return Refund] Can I return a product I received as a Free Gift under New User Rewards?
• [Return Refund] Raising Return & Refund request
• [Return Refund] What are the effective supporting documents I can submit as evidence for my refund/return request?"
• [Return Refund] Change of Mind Return Policy
• Refunds and Return Policy
  
  

After submitting return/refund request:

• [Return Refund] How does Shopee handle disputes for returns/refunds?

Shipping return parcels:

• [Shipping Returns] Updating your return shipping information
• [Shipping Returns] Shipping Return Parcels
  
  

Receiving refunds:

• [Return Refund] Return and refund timeframe
• [Return Refund] Receiving refund