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[Order Tracking] How do I check the status of my order?

You can check the status of your orders via My Purchases in the Me tab on the Shopee App. 

 

All of your orders will be categorized according to their order statuses:

  1. To Pay - comprises of all unpaid orders 
  2. To Ship - comprises all paid orders that have not been shipped by sellers
  3. To Receive - comprises of all orders that have been shipped
  4. Completed - comprises all orders that have been delivered 
  5. Canceled - comprises all orders that have been canceled
  6. Return/Refund - comprises all orders that have been returned or refunded

 

Tracking the delivery status of orders

When your order is in the To Ship or To Receive status, you can view detailed shipping updates and track its delivery status more closely. 

 

⚠️ Note

  1. Orders shipped by Shopee Supported Logistics will have tracking numbers and can be easily tracked in detail via the Shopee App.
  2. If your order does not have a tracking number, you may contact the seller directly to check your order’s delivery status.
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