Hi, how can we help?
[Customer service] How do I contact Shopee Customer Service?
Need help with your order, account, or payment? Our Customer Service team is here to assist you. You can reach us directly through the Shopee App using the methods below. There are two ways to get in touch with Shopee Customer Service.
Screenshots of the issue (if applicable)
Ensure you’re using the latest version of the Shopee app
1. Contacting Customer Service via the Shopee App
Option 1: Live Chat đź’¬ (đź‘ŤRecommended)
Follow these steps to chat with a Shopee Customer Service agent:
Open the Shopee App.
Tap the Me icon at the bottom right of your screen.
Scroll down and select Chat with Shopee.
Type “Live Agent” in the chat bar.
Tap Chat with Agent.
Select your role — Buyer or Seller
Choose your topic or issue to be connected to an agent.
Option 2: Internet Call đź“ž
If you prefer to speak with our agents directly, you can contact us through an Internet Call in the Shopee App.
Open the Shopee App.
Tap the Me icon.
Scroll down and select Help Centre.
Tap Internet Call.
Choose your role — Buyer or Seller.
Select your inquiry type.
Tap Speak with an Agent
| Contact | Availability |
|---|---|
| Live Chat | 24/7, Available from Monday-Sunday(Including Public Holidays) |
| Internet Call | 8am-10pm, Available from Mondays-Sundays (Including Public Holidays) |
Psst... here’s a pro tip!
đź’ˇ : Live Chat is the fastest way to get support.
đź’ˇ : Please ensure you have a stable and reliable internet connection before contacting us via Internet call.
⚠️Note
You can check your Ongoing and Closed cases from your Shopee App > Me tab > Scroll down to Help Center > Scroll down to My Enquiries > Find the case from either All, Ongoing or Closed tab.
