Hi, how can we help?

If you encounter technical issues on the Shopee Website, such as problems loading pages or processing payments, try the following basic troubleshooting techniques:

1. Log out and log in again

On the Shopee Website, hover over your username > Click on Logout.

2. Check your connectivity 

If you are connected via mobile data, ensure you have a stable internet connection.

If you are connected via Wi-Fi, restart your modem or router to refresh the internet connection.

3. Clear your browser’s cache

Go to your browser’s settings page and clear the cache. Clearing the cache may improve loading time and fix browser errors.

4. Check your browser’s version

Some of the newer features on the Shopee Website may not be supported by older browser versions. You may notice that certain pages will not load or even encounter bugs. If your browser is not updated to its latest version, do update it and try to access the Shopee Website again.

5. Use a different browser or incognito mode

This can help you determine if the technical issue is specific to one browser.

⚠️Note

If the issue still persists, you can contact our Live agent via chat feature on the Shopee App along with  a screenshot or screen recording to show the technical issue you’ve encountered.

You can go to the Me tab > Chat with Shopee.