Shopee Guarantee protects users by withholding the payment to Sellers until the Buyer confirms receipt of the order. Once the Buyer accepts the order, the payment will be released to the Seller.
Shopee Guarantee period consists of Days to Ship1 and Estimated Delivery Time2, starting from your payment confirmation date. For example, if the order was paid on 1st Jan, and the Seller has indicated 3 days in “Days to Ship”, the Shopee Guarantee period would be calculated as below:
3 (Days to Ship) + 8 (Estimated Delivery Time) = 11 days
1 Days to Ship – Determined by Seller based on the number of days it takes to prepare for delivery
2 Estimated Delivery Time – Based on average delivery time
For an order which has been shipped:
Buyers will need to confirm that they have received their order or request for refund within the Shopee Guarantee period otherwise the payment will be automatically released to the Seller at the end of the period.
For an order which has NOT been shipped:
Sellers need to ensure that they have shipped the order out within the Shopee Guarantee period otherwise the payment will be automatically refunded back to the Buyer at the end of the period.
Buyers are allowed a one-time 3-day extension of the Shopee Guarantee period if they have yet to receive their products. To do so, tap on ”Extend Shopee Guarantee” in the Order Details page.