A refund will be automatically initiated when your order is:
- Order is cancelled by seller
- Refund request is accepted by seller
- Refund request is accepted by Shopee (in the event of a dispute)
- Order is automatically cancelled by system due to seller failing to ship order(s)
You will be notified through the app (Notification > Order Updates) and email.
Credit/Debit card payments will be refunded to the respective card and will take between 7-14 working days for processing depending on the bank.
Payments made through bank transfer will be refunded to your Shopee Wallet within 24 hours.
- You may proceed to make withdrawal from wallet to bank account via this link and the processing time will take around 3 working days (excluding weekends and public holidays), upon successful withdrawal.
- You may choose “Pay with Wallet” for next purchase as long you meet the criteria.