Tips to improve your order fulfillment rate:
- Provide honest product descriptions, including real photos of the product
- Update your stock at least once a day to avoid order cancellations due to out of stock
- Pack orders carefully to avoid damage during delivery
Tips to improve your shipment rate:
- Ensure to ship orders out within the "Ship Out Date"
- Ship orders using the shipping option selected by buyers
- Enter proof of shipping right after order dispatch, i.e. tracking number or picture proof.
Learn more about Shopee’s best practices.