In order to safeguard our users’ accounts, Shopee employs a series of checks to verify the user’s identity upon any request to change their phone number. You will receive this message if you have failed our verification process too many times.
You may not be able to change your phone number because of the following reasons:
- Incorrect password entered
- Incorrect credit card expiry date entered
- Incorrect full bank account number entered
- No valid credit card or bank account registered with your Shopee account
Please try again after 24 hours or contact Shopee Customer Service.
If you need to contact Shopee Customer Service for a mobile number change, please provide the following information:
- Old Phone Number
- New Phone Number
- Date of Birth
- Email registered in your Shopee account (if any)
- Purchase address