- Who are Shopee's competitors?
Competitor platforms refer to and include: Qoo10.sg and Lazada.com.sg (referred to as “Other Platforms”).
- Can I compare items within Shopee?
Lowest Price Guarantee only compares against competitors and not within Shopee. As we are unable to control prices of all sellers, Shopee can only guarantee items cheaper than our competitors.
- Can I compare an item sold locally against a product from overseas even if they are the same item?
Users tend to compare local items vs overseas items. These items although the same, have different warranties and price control.
- What are the conditions for a claim?
Click here to view all terms and conditions.
- What am I entitled to if a claim is successful?
Eligible and verified Claims shall be entitled to 2x (or 200%) the amount of difference between a Shopee Lowest Guarantee item price, and the price from Other Platforms.
- How do I make a claim?
- I have purchased the product under Lowest Price Guarantee but am unable to find a 'claim' option. What should I do?
You may contact the Shopee Customer Service via email at firstname.lastname@example.org or by phone +65 6206 6610. If you have not made a purchase and cannot find a 'claim' option, please make sure that the product has a Lowest Price Guarantee label. Products without the label are not part of the program and are not eligible for claim.
- How will I be notified of my Claim status?
Shopee will verify and notify users of their Claim status through the Shopee Official LPG account or via push notification within 5 working days.
- How much can I claim a day?
Each user is limited to a maximum of 3 claims submission per day.
Each order is entitled to only 1 successful claim.
Per claim limit: 500 coins
Maximum claim amount of 1,500 coins per day.
Maximum claim limit of $30 per order.
- What is the validity of the claim voucher I received?
Vouchers are valid for 3 months from issue and are not applicable to Tickets & Miscellaneous categories.
Shopee vouchers will not be issued or will be revoked should the item be returned/refunded after purchase.
- What is the validity of the claim Shopee coins I received?
Coins are valid for 3 months from issue and applicable to all purchases on Shopee.