1. Competitor platforms refer to and include: Qoo10.sg and Lazada.com (referred to as "Other Platforms").
2. Claims must be reported to Shopee Official LPG account by completing the form provided with valid product link and screenshots from Shopee SG and Other Platforms.
3. Claims will be awarded with coins/vouchers before the product is purchased or within 3 days after the payment is verified by Shopee. Each user can only submit one claim from the same item within 7 days. Each user is limited to a maximum of 3 Claims submissions per day.
Each order is entitled to only 1 successful claim.
- Claim before purchase: If you make a claim before purchase, Shopee will reimburse the 2X price difference in Shopee coins from the price of the product on the competitor platform. Coins are valid for 3 months from date of issuance and applies to all products in Shopee. Capped at 500 coins per claim.
- Claim after purchase: If you make a claim after purchase, Shopee will reimburse the 2X price difference in Shopee voucher from the price of the product on the competitor platform. Vouchers are valid for 3 months from date of issuance and applies to all products in Shopee except Tickets & Miscellaneous categories. The maximum Price Claim amount is $30
4. Product from Competitor Platforms must meet the following criteria:
- Product is a new item, and cannot be Used, Second-hand, Refurbished or Fake.
- Products must match the same Model Number, Variation, Specifications, Colour/Shade, Export/Local Set, Country of origin, Country shipped from, Warranty terms and Product Bundles. All items must be an exact match.
- Product is in stock at Shopee SG and Other Platforms during time of claim.
- Product prices must include lowest shipping fee, if available. Shipping fee does not include self-collection or any non-delivery methods.
- Product prices shall not include price reductions made by vouchers, cashbacks, wholesale pricing, group buy pricing, auction pricing, price errors and/or credit card promotions.
5. Shopee will verify and notify user of their Claim status through the Shopee Official LPG account or via push notification within 5 working days.
6. Shopee reserves the right to reject claims of 'Lowest Price Guaranteed' in the event of fraud or abuse of the program from either buyers or sellers. Decisions that have been taken by Shopee are absolute and inviolable.
7. Shopee reserves the right to amend the Terms & Conditions without prior notice.