Account Safety & Others

  • Register & Login

    • Which countries is Shopee available in?
    • What do I do if I forget my password?
    • Can I access Shopee on multiple devices?
    • Can I access the same Shopee account on a new device?
    • Why did my login attempt fail?

  • Account Verification

    • Why did I not receive my verification code?
    • How do I verify my phone number?

  • Account Management

    • How do I change my password?
    • How do I change my language settings?
    • How do I add/edit my email?
    • How do I add/edit my address?
    • Can I change the country setting?
    • How do I manage my notifications?
    • Can I change my username and shop name?
    • How do I unlink my social media account from Shopee?
    • I’m using a Xiaomi phone. Why can’t I receive push notifications?
    • How do I change/update my mobile number?
    • Why can't I change my mobile number?
    • How do I delete my Shopee account?
    • Why is my account deletion request rejected?

  • Account Limitation

    • Why is my account being limited?

  • Bugs & Feedback

    • How can I provide suggestions and feedback to Shopee?
    • How can I report a user or an inappropriate product?

  • Refer A Friend

    • I tried to refer a friend but failed to share my Referral code. Why is this so?
    • What is Shopee’s Referral program?
    • How do my friends accept my Referral?
    • Where can I find my Referral history?
    • I shared my Referral Code. Why haven’t I received any coins?

  • Contact Us

    • How can I contact Shopee Customer Service?
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