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Tax invoices are usually sent to merchants after the 20th of each month. 

As a ShopeePay Merchant, you may receive a tax invoice that documents the Merchant Discount Rate (MDR) (MDR) charged, including GST. 

This invoice serves an accounting purpose for merchants, and if your company is GST-registered, you can claim GST from IRAS.

If you have not received your ShopeePay tax invoice, it could be due to one of the following reasons:

• Incorrect email address provided
• Incorrect or missing Accounting and Corporate Regulatory Authority (ACRA) account and address
• Merchant Discount Rate (MDR) has not been charged, and thus no invoice has been generated and sent to you.

To retrieve your ShopeePay tax invoice,you may email us at shopeepay.sg@shopee.com and we will update you within 3 working days.

Please provide us with the following information:

1. Proof of ownership (ACRA)
2. Month of which invoice is requested for