Hi, how can we help?

Q: How to check if I am already logged in to my affiliate account? 

In order to access your Affiliate account, you’ll need to log in to your Shopee Account that you’ve used to register for the Affiliate Program.  

To check if you are logged in on the right Shopee Account, on your Shopee app, click on the ‘Me’ tab > Scroll down to find “My Affiliate Portal”. All affiliates have access to this portal.

Q: Where can I retrieve my Affiliate ID and Username?

On the Shopee app, click on the ‘Me’ tab > Scroll down and select ‘My Affiliate Portal’ > At the bottom panel, tap on the ‘Account’ > Select ‘Account Setting’. Here, you can find all your details tied to your affiliate account.

Q: I have registered an account on the Shopee Affiliate Portal. However, when I tried to log in to the affiliate portal, I was prompted to register for a new account. What can I do?

Please do not create a new account if you are already a registered affiliate. 

If you remember which Shopee Account is tied to your Affiliate Account, please log in to that Shopee Account and you will be able to access your affiliate portal. 

If you need to confirm which Shopee Account is linked to your Affiliate Account, please write to us at affiliate_sg@shopee.com with either your Affiliate Username/ID or email, and we will get back to you within 5 working days. 

Q: I know I need to log in to my Shopee account prior to access the Shopee Affiliate Platform. But I forgot my Shopee account login credentials. Can you help me?

For Shopee account related issues, please contact the Shopee Customer Service team here.

Q: My affiliate account has been approved, but I realised that it is not tied with my personal Shopee account. How can I link my personal Shopee account to my affiliate account?

Due to privacy and security reasons, we are unable to amend your account details that have been approved on the platform. Should you want to change the Shopee account that is linked to your affiliate account, kindly follow the steps below:

1. Un-link existing mobile & email from affiliate account
2. Login to your Shopee Affiliate Portal > Enter your CURRENT Shopee username and password > Change your mobile to ‘23456789’ & an email that is NOT your existing one > Logout // This is so that you can use your existing number and email for the next step.
3. Create New Affiliate Account
4. Login to your Shopee Affiliate Portal > Enter your MAIN Shopee username and password that you want to link your affiliate account > Fill in details with existing number and email to register for new affiliate account. 
5. Email us the email/username that you have entered when you sign up for the account at affiliate_sg@shopee.com. 

Should you go ahead with this, kindly note that we are unable to transfer any earned commission to the new account and we will deactivate your old affiliate account. 

Q: How can I amend the social media URL that I input during my sign up?

Login to Shopee Affiliate Platform > Click username on the top right corner > Account Settings > Social Media > Edit. 

For additional enquiries about your Affiliate Account, please drop us an email at affiliate_sg@shopee.com.