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At Shopee, we value your trust and safety as we conduct business lawfully.

This reporting channel provides avenues to report any incidents of fraud or corrupt behavior occurring within Shopee or relating to Shopee’s employees, in good faith, without fear of retaliation, for appropriate investigation and action. 

The channel is managed by the Internal Compliance Team; an independent team responsible for the investigation of internal fraud and corruption offenses. A preliminary assessment will be performed upon receipt of your report. However, an investigation will only be conducted when there is credible and sufficient information to do so. Therefore, you are encouraged to identify yourself when making the report so that further information can be sought if necessary. 

The following principles will be observed with regards to any such concerns raised in good faith:

1. Confidentiality: All reports made along with the identities of the whistleblowers will be kept confidential to the extent allowed by laws and needs of investigation
2. Non-Retaliation: We adopt a zero-tolerance policy towards unlawful retaliation against complainants.
   
   

Examples of reportable Incidents against an employee:

Corruption or Bribery

• Unauthorized payment requests – e.g., Relationship Managers (RMs) requesting commission payments to their personal bank accounts.
• Fictitious service payments – e.g., RMs requesting payments for enrollment in Shopee Affiliate or Livestream programs.
• Bribes for preferential treatment – e.g., RMs demanding money or gifts to expedite services or boost profiles on the Affiliate and Livestream platform.

Fraudulent Behavior

• Collusion for personal benefit – e.g., KOLs offering gifts to RMs in exchange for preferential treatment.
• Omission or misrepresentation of information – e.g., deliberately providing false information for unfair or unlawful gain.
  

Reporting of Concerns

You may report any concerns, known and / or suspected fraud / corruption via the online reporting tool.

Other Inquiries

For other support and inquiries, please contact Shopee Customer Service Team.