Q: Do I need a Professional or Business Instagram account to cross-link?
Yes. Facebook and Instagram’s eligibility criteria remain the same for creators that are onboarding to Facebook and Instagram affiliate partnerships. Standard personal accounts cannot be linked.
Q: Can I cross-link multiple Facebook Pages or Instagram accounts to a single Shopee account?
Yes. During the unified consent process, you can select and authorize multiple eligible Facebook Pages or professional profiles and Instagram accounts under your ownership.
Q: How many Facebook pages and Instagram accounts can I link?
You can link up to 5 Facebook pages and Instagram accounts per session.
Q: What happens if I disconnect one account later? Will both get unlinked?
No. You can manage settings for each account in your Professional dashboard on Facebook and Instagram.
Q: Do I get commissions for sales driven by cross-linked Facebook pages and Instagram accounts?
Yes, eligible and valid sales driven by each Facebook Page and Instagram account will earn commissions. Commission rates are set by Shopee and will be visible to you during the product selection flow. Commissions are paid by Shopee, and total earnings will be visible on the Shopee platform.
Q: Why am I unable to find one of my accounts in the account linking page on Facebook and Instagram?
Meta lists only the Pages and accounts that are eligible to be onboarded to Shopee Affiliate Partnership. If you think your account or page is eligible and still not listed, kindly reach out to FB support team or IG support team.