Hi, how can we help?

The Self-Collection shipping option may be unavailable due to the reasons below:

1. The seller’s shop does not support SPX Express Self-Collection shipping option
2. The weight, sum of dimensions or order value of the parcel has exceeded SPX Express self-collection shipping limits shown in the table below:

3. You have 2 or more uncollected parcels from SPX Express Collection Points/Lockers within the last 120 days.

1. If the SPX Express Collection Points/ Lockers shipping option is unavailable to you due to uncollected parcels, it will become accessible after a period of 1 month.
2. However, if you have uncollected parcels again after being reactivated from the above, the SPX Express Collection Points/ Lockers shipping option will remain unavailable to you.

⚠️Note

1. If none of the reasons above applies to your order, please contact our Live agent via the chat feature on the Shopee App.

Don't hesitate to contact our chat agent via Shopee App. Go to the Me tab and select Chat with Shopee if you need further clarification