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Can I reschedule my flight?

If the flight is non-reschedulable, once the booking is confirmed, the flight ticket cannot be rescheduled. You can view the details of your ticket by following the steps below:

1. To check your flight details before checkout:

2. To check your flight details after checkout:

If the flight is reschedulable, you may request a reschedule by submitting the request to Shopee’s Customer Service at least 72 hours before the departure. Your request will be subject to the policies and approval of the applicable airline.

An administrative fee of SGD$18 (per person, per flight) will be charged by Airpaz for any rescheduling of a confirmed booking. The amount may vary depending on the applicable airline.

What happens if my flight is rescheduled by the airline?

If the airline reschedules your confirmed flight for a duration less than two (2) hours before or after your original scheduled departure time, you will not be allowed to request for a refund or reschedule in flight timing.

If the airline reschedules your confirmed flight for a duration more than two (2) hours before or after your original scheduled departure time, you will be allowed to request for a reschedule in flight timing subject to the following:

1. If the flight pricing for the rescheduled flight timing is lower, the difference in flight tickets’ pricing will not be refunded.
2. If the flight pricing for the rescheduled flight timing is higher, the difference in flight tickets’ shall be paid by you before rescheduling will be made.
3. Changes in destination(s) are not allowed.
4. You are allowed to request for a refund; however such request for refund shall be subject to the airline’s policies and in the event your request for a refund is accepted by the airline, such refunds shall only be in the form of Airpaz Refund Vouchers.

⚠️ Note

1. The Refund Voucher will be valid for 1 year from the date of issuance and for one single use only. Any remaining balance in the Refund Voucher after usage shall not be refunded to you in any way.
2. The Refund Voucher will only be applicable for purchases on Airpaz website or app only

Can I cancel or reschedule my flight after check-in?

You are not allowed to make any changes after checking-in online or at the airport.