Hi, how can we help?

If you encounter the error message "Sorry, something went wrong. Please try again." while using eGIRO as refer to the example below, you can try the following troubleshooting steps:

1. Restart your Shopee App.
2. Update your Shopee App to the latest version.
3. Check your mobile network connectivity.
4. Check if you have sufficient funds in your bank account.
5. Check if your top-up / checkout amount is within all payment limits you have set, including (i) with your bank and (ii) during the linking of your bank account to your Shopee account.
6. If you do not remember the payment limit you have set, you may have to unlink and relink your bank account to reset your top-up / checkout limit.
7. Ensure that you set your desired payment limit or leave the section blank while linking your bank account. If the section is left blank, transaction limits are based on the payment limit you set with your bank.

Steps to set your payment limit when linking your bank account:

Fill in your Login details > Select Login > Fill in your account details and set your Payment Limit > Confirm your details and Select Submit > Complete Verification steps 

1. Once you have linked your bank account, you can proceed to top up or checkout using eGIRO, unless you are a DBS user.

⚠️ Note

1. DBS users may only top-up/checkout after 48 hours of linking their account.
2. If you have tried the steps above and still experience difficulties, please contact our Live agent via chat feature on the Shopee App.
3. To reach out to our live chat agent, you can go to the Me tab > Chat with Shopee