Hi, how can we help?
Shop with Shopee
Deals & Rewards
Payments
Orders & Shipping
Returns & Refunds
General
How is Product Protection different from Shopee Guarantee and Warranty?
There are differences between Shopee Product Protection, Shopee Guarantee, and Warranty. Product Protection is a paid add-on service that you can include as part of your checkout to ensure that your purchase is protected.
For more information on the differences between Shopee Guarantee, Warranty, and Product Protection:
Shopee Guarantee | Warranty | Product Protection | |
Service Provider | Shopee | Seller | Third-party service providers: XCover.com, with Igloo and PasarPolis |
Scope | Item not received, item defective and/or damaged on delivery, seller delivered an item with the wrong specifications, item delivered has a different material | Covers product defects/malfunction, usually part of a product purchased from a seller or manufacturer | Covers post-purchase accidental/liquid damage or side effects - offered as an optional protection plan in Shopee |
Description | Guaranteed return and refund before the end of the Shopee Guarantee period | Replacement/repair | Electronics, Gadget, and Damage Protection: Get up to 100% of the merchandise value for your Shopee purchase in case of post-purchase accidental damaged product Liability Protection: Get reimbursements of up to 500% of the merchandise value (max SGD 15,000) for your Shopee purchase in case of post-purchase adverse reactions |
Terms associated with the service | Protection upon delivery/receipt of the order Return/Refund Easy, safe, and worry-free shopping | Replacement or repair Maintenance | Accidental physical or liquid damage, Harm or injury Post-purchase Cash compensation Repair cost Medical Reimbursements Inconvenience Compensation |
