Hi, how can we help?

We have received reports of a new scam circulating on messaging platforms, such as WhatsApp, where perpetrators have been posing as the Shopee Team. The scam would invite individuals to participate in a marketing survey. Prospective victims were even offered monetary incentives for completing the survey.

⚠️ Note

When encountering such messages, please:

1. Do not respond to these messages.
2. Assure friends and family that these messages are not from Shopee.
3. If you require immediate assistance, don't hesitate to engage in a live chat with us via the Shopee app (Mon-Sun, 8 AM - 10 PM) including Public Holidays.
4. Proceed to report and block the unknown individuals using the “Report and Block” feature on WhatsApp.

Shopee will only contact our users via:

1. Verified WhatsApp business account.
2. Official Shopee social media pages.
3. Shopee App notifications.
4. Official email addresses that ends with shopee.com.

If you have any information relating to such crimes or if you are in doubt, please also reach out to the authorities via:

1. The Police Hotline at 1800-255-0000 or;
2. Submit your queries online at www.police.gov.sg/iwitness. Please take note that all information will be kept strictly confidential.

For more information on various types of scams and how to avoid falling victim, please visit the links below:

1. What Common Scam Techniques should I look out for?
2. National Crime Prevention Council’s Scam Alert