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What is Damage Protection?

Damage Protection protects your brand new items (outside electronics/gadgets) from all accidental and liquid damages, resulting in total loss or substantial damage that renders covered item inoperable (repair amounting to more than 75% of original price). This covers up to 100% of the merchandise price for 6 months.

In the event this happens to your eligible item, you may submit a claim to our service partner for claims assessment before reimbursement.

Apply for Damage Protection when purchasing any eligible item, including most major brands (excluding brands without valid manufacturer’s warranty, cameras, and drones).

To do so, select Damage Protection at the checkout page > Place Order

Coverage of Damage Protection

The service term is for up to six (6) months, covering up to 100% of the item price.

Damage Protection applies to the following:

Unexpected or accidental damage

This policy covers total loss or damage to the item due to unforeseen or accidental events

Damage due to exposure or ingress of fluids

This policy covers damage to the item due to exposure or ingress of liquids such as it being accidentally dropped or immersed in water

Fires, lightning strikes, explosions, and natural disasters

This policy covers loss or damage to the item due to fires, lightning strikes, explosions and natural disasters such as earthquakes, volcanic eruptions, or tsunamis

How do I make a claim under the Damage Protection service?

You can make a claim under the Damage Protection service for your brand new items (outside electronics/gadgets) due to accidental or liquid damage, fire, flood, lightning/short circuits and wear & tear.

Making a Claim 
Go to the Partner’s portal > Log in your registered mobile number/email and key in the One-Time Password (OTP).

Select the policy and benefits you wish to claim > input the necessary details and provide a photo of the damaged device, proof of purchase, and your identification card (ID) as proof > review and submit.

You can also refer to the claim process and Service-Level Agreement by:

Select see more icon on the homepage > Digital Products > Product Protections > Click ‘my policies’ tab > Tap on claim to view the claim process

How can I check Terms & Conditions for Damage Protection

Select see more icon on the homepage > Digital Products > Product Protections > Damage Protection > view the Terms & Conditions