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3. How to file for a Lowest Prices Online Guaranteed Claim?

Kindly note that only products with a Lowest Prices Guaranteed label within the qualifying promotion period are eligible for claims. Claims are required to be submitted within 7 days from the date of purchase. Please find the steps below to file a Lowest Prices Guaranteed Claim.

Step 1: Submit a claim by filling up the Lowest Prices Online Guaranteed form which can be found on  Lowest Prices Guaranteed Page or Me Page > Lowest Prices Guaranteed. Please ensure to fill in all the necessary details: 

• Shopee Username

• Shopee Order ID

• Shopee Order Screenshot

• Other Platform

• Screenshot of lower-priced deal from other platfrom

• Product Link from other platform

• Price Difference (in SGD)

Step 2: If your claim has been successfully submitted, you will receive an in-app acknowledgment notification within 1-2 working days. 

Step 3: After 1-2 weeks of submitting a claim, you will receive an in-app notification on the status of your claim 

• If your claim is approved, we will credit 120% the price difference in the form of Shopee coins into your account.  

• If your claim is rejected, please refer to our in-app notification providing the reason.

4. What’s the maximum amount I can claim? 

1) Users are entitled to submit a maximum of three (3) approved claims, with unique Order IDs across any items purchased within the qualifying promotion period. 

2) If your claim is approved, we will credit 120% of the price difference in the form of Shopee coins into your account. There is a cap of $50 per approved claim in each Order ID and a total cap of $150 for all 3 claims.

3) Once your order is marked as completed, Shopee will credit the Shopee coins into your account within the next 7-14 working days.

5. How are prices compared?

The promotion price* of the Lowest Prices Guaranteed product you purchased will be compared to the identical product listed on our authorised other platforms 

*Please note that the promotion price of the Lowest Prices Guaranteed Product price excludes all vouchers, cashback coins, and shipping discounts.

6. Can I compare items within Shopee?  

Lowest Prices Guaranteed only applies to comparisons with other platforms not within the Shopee platform. Since we cannot regulate the pricing set by all sellers, Shopee can only ensure that our items are priced lower than those offered by our external competitors. 

You may refer to these articles to learn more about Terms & Conditions of LPG.

7. Can I compare an item sold locally versus a product from overseas even if they are the same item? 

Price comparisons are limited to products from the same point of origin (local vs local, overseas vs overseas). This is because products of different points of origin may have varying product warranties and pricing mechanisms. 

You may refer to these articles to learn more about Terms & Conditions of LPG.

8. How does Shopee decide what products are included for Lowest Prices Guaranteed? 

1) Shopee employs our internal system to curate a wide assortment of products with Lowest Prices Guaranteed. We compare prices with our list of authorised other platforms. 

2) Please note that the list of lowest prices guaranteed products may change daily during the campaign period as we seek to increase the deals available to our users.

 
9. What are the Terms & Conditions for Lowest Prices Online Guaranteed?

You may refer to this article to learn more about the Terms & Conditions of LPG.