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1. The qualifying period for the ‘Lowest Prices Guaranteed’ promotion ("Promotion") period stated below, both dates inclusive ("Promotion Period").

1a. Qualifying Promotion Period

2. Only individuals with registered and valid Shopee accounts are entitled to participate in the Promotion.

3. Shopee shall have sole and absolute discretion in determining whether an individual has qualified to participate in the Promotion.

4. Qualifying participants who purchase an item from the Shopee Singapore platform with the 'Lowest Prices Guaranteed' label (at the time of purchase) within the Promotion Period (“Qualifying Item”) may be eligible to receive a partial refund in the form of Shopee Coins (“Coin Refund”) if they are (i) able to identify the same item available for sale at a lower price on the Amazon Singapore, Lazada Singapore or Tiktok Singapore e-commerce platform (such platform, an “Other Platform” and such item, an “Other Platform Item") and (ii) follow the claim procedures set out in these Lowest Price Guaranteed Terms and Conditions (“T&Cs”).   

5. Qualifying participants may apply for a Coin Refund by submitting the claim form prescribed by Shopee (“Claim Form”) within 7 days from the date of purchase of the Qualifying Item (a “Claim”). Each Claim Form must be submitted together with the following documents and/or information:

   1. Shopee username;

   2. screenshot of Qualifying Item on Shopee with visible prices and the 'Lowest Price Guaranteed' labels;

   3. screenshot of the Other Platform Item available on the Other Platform with visible prices;

   4. URLs of the relevant items on both Shopee and the Other Platform;

   5. Order ID in respect of the purchased Qualifying Item on Shopee;

   6. the price difference between the Qualifying Item on Shopee and the Other Platform Item on the Other Platform; and 

   7. such other documents and/or information as may be required from Shopee from time to time.

6. Qualifying participants are required to submit a separate Claim in respect of each order with a unique Order ID, for up to two (2) Qualifying Items per unique Order ID. Claims that do not comply with the foregoing (e.g. duplicate Claims for the same Order ID, or Claims that cover more than two (2) Qualifying Items) will be deemed invalid. 

7. Shopee shall have the sole and absolute discretion in determining whether to approve any submitted Claim. Without prejudice to the foregoing, Shopee may reject a Claim in the following situations:

   a. Qualifying Item and Other Platform Item are not identical in respect of the specifications listed below:

   1. 1. Variation – colour, size, model year, condition (brand new, pre-owned), year of expiry

      2. Warranty validation period (e.g. 1 year / 2 year)

      3. Brand Name

      4. Seller Type (Brand Official Store, Mall, Non-Mall, Direct from Platform) 

      5. Seller Origin (Local, Overseas)

    

For the avoidance of doubt, where the relevant Qualifying Item is a product bundle, this requirement applies for all products within the bundle.

b. Qualifying Item and Other Platform Item must be authentic and part of a legitimate listing. Claims for any counterfeit items shall be deemed invalid. 

c. The price references for the Qualifying Item and/or Other Platform Item are not in Singapore Dollars (SGD).

d. Shopee determines that the price of the Other Platform Item on the Other Platform was not lower than the price of the Qualifying Item on Shopee at the time of purchase. In determining this, Shopee will refer to the regular promotion price only of the Qualifying Item and Other Platform Item, excluding the effect of any vouchers, cashback coins, shipping charges, shipping discounts and additional discounts borne by the Other Platform (including but not limited to Lazada Cash) 

e. The order for the Qualifying Item is cancelled or otherwise not completed.

8. In the event of a successful Claim, the qualifying participant shall receive a Coin Refund in the form of Shopee Coins equal in value to 120% of the price difference between the Qualifying Item on Shopee and the Other Platform Item on the Other Platform at the time of purchase, subject to a cap of 5,000 coins per successful Claim. For the avoidance of doubt, such a cap shall apply for the entire Claim, and not for each Qualifying Item covered by such Claim. Each qualifying participant shall only be entitled to a maximum of three (3) successful Claims under the Promotion.

9. Shopee shall endeavor to process all Claims within 2-3 weeks from submission, and shall notify users of the outcome via in-app Shopee notifications. Coin Refunds for successful Claims will be credited within 5 working days of Claim status confirmation. The provision of any Coin Refunds is subject to the completion of the relevant order for the Qualifying Item, and Shopee reserves the right to revoke any Coin Refund in the event that such order is cancelled or otherwise not completed.

10. By participating in the Promotion, the participants agree to the use by Shopee of the participant’s name, photo, voice, likeness and/or biographical information for promotional, advertising, marketing and other purposes without compensation.

11. By participating in this Promotion, the participants agree and acknowledge that all personal data submitted may be collected, processed, stored, disclosed or otherwise used by Shopee for the purposes of conducting and administering the Promotion and is subject to the Shopee Privacy Policy found in www.shopee.sg.

12. Any Coin Refunds received are not transferable, non-refundable and non-exchangeable for cash or any items.

13. By participating in this Promotion (including by submitting any Claim Form), participants agree to be bound by these T&Cs and Shopee’s Terms of Service.

14. Strictly no Shopee employees are allowed to participate in this Promotion.

15. Shopee reserves the rights to disqualify or ban a user from participating in this Promotion (and/or to forfeit any Coin Refund granted) if any fraudulent activities are detected (including the use of multiple Shopee accounts, or where the user has influence over the listing of the Other Platform Item on the Other Platform). In addition, such users may risk being excluded from all Shopee activities.

16. Shopee will not be liable for any claims, costs, injuries, losses or damages of any kind whatsoever arising out of or in connection with this Promotion or with the acceptance of any Coin Refund (including but not limited to claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, right of publicity or privacy, defamation, or portrayal in false light).

17. Shopee reserves the right to vary these T&Cs without notice, or withdraw or discontinue the Promotion at any time without any notice or liability to any party. In the event of any inconsistency between these T&Cs and any marketing or promotional materials relating to the Promotion, these T&Cs shall prevail.

18. Any and all rights of interpretation and explanation of these T&Cs are exclusively reserved by Shopee. Shopee acknowledges that Shopee, and not any third party (e.g. Apple), is responsible for addressing any claims you or any third party may have in relation to the Promotion.