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[Return Refund] I want to return item in original/sealed condition
Formerly known as Change of Mind, buyers may request for returns due to a change in their need or preference, without any error, fault or defect in the product purchased. Learn more about our ‘Return Item in Original/Sealed Condition’ policy below.
- If you are looking for Return/Refund due to other reasons (e.g. faulty/damaged/missing deliveries, etc.), you may raise a Return/Refund request or contact our Customer Support team for further assistance.
- Items purchased on bundle deals may not be returned partially and must be returned as a complete bundle.
1. Return Conditions
All returns requested under “I want to return item in original/ sealed condition” are subject to conditions and exclusions as determined by Shopee from time to time, at its sole discretion.
The item(s):
in its original packaging (special packaging only*)
in complete condition and have no missing parts (with original free gifts, accessories included)
have its original tags/labels attached and its serial numbers present (if applicable)
not damaged or in unsellable condition because of customer actions, negligence, misuse, alterations or tampering
must not be installed / disassembled / in used condition
not mystery boxes, brand boxes, surprise boxes
not custom or made-to-order products or pre-order products
not virtual goods (e.g. e-vouchers)
not precious metals (e.g. gold, silver, etc.) & gems (e.g. diamonds, emeralds, etc.)
not classified as hazardous material or uses flammable liquids/gases
not classified as an intimate or innerwear (for health and hygiene reasons)
not listed in the “non-returnable” products exclusion lists
⚠️ Note
*Special packaging refers to packaging that is unique to the product or brand and is not generically replaceable, i.e. has the brand logo, name, or specialised printing on it.
In addition to the above guidelines, the eligibility of the return also considers the product’s condition as outlined in the table below.
The list of conditions mentioned above is non-exhaustive and applies only for returns requested under “I want to return item in original/ sealed condition". They do not apply to items that are returned because they are faulty or damaged upon receipt.
Category Type | Sub-Category Groups | Condition of the Product(s) |
Fashion + Selected Lifestyle | All Fashion | No signs of usage (i.e. not stained, worn, damaged, or washed) |
Travel & Luggage | ||
Sports Attire | ||
Earrings (and other body piercings) | Must be in new condition with no signs of usage | |
Non-Fashion | Electronics / Gadgets | Must be in new/sealed condition |
Small Kitchen Appliances | ||
Health Related / Medication | ||
Food & Beverages | ||
Beauty / Personal Care | ||
Collectibles / Limited Edition / Luxury Items | ||
Sports Equipment | Must be in unused condition | |
Automobiles | ||
Books & Magazines |
⚠️ Note
The final approval of the Return/Refund request will be made by Shopee and shall be subject to your compliance with such conditions. Shopee is not obliged to accept returns outside of the specified return window or for items that do not comply with the policy.
⚠️For purchases from Apple Flagship Store
All Macbooks and iMac products from Apple Flagship Store (apple.flagshipstore) are not eligible for returns requested under “I want to return item in original/ sealed condition".
2. Product Exclusion List
Due to hygiene and safety reasons, products that fall under these categories are not eligible for return under the reason: “I want to return item in original/ sealed condition".
For a detailed list of non-returnable product categories, please refer to this article.
I. Fashion Categories
Category | Sub-Categories | |
Fashion Accessories | Investment Precious Metals | Platinum & Carat Gold , Silver, Diamond, Jade, Other Precious metal/jewellery |
Men Clothes | Innerwear & Underwear | Underwear, Undershirt, Thermal Innerwear, Sock |
Sportswear Apparel | Swimming Attire & intimate sportswear | |
Women Clothes | Lingerie & Underwear | Lingerie Sets, Bras, Panties, Thermal Innerwear, Bra accessories, Shapewear, Safety pants, Sexy lingerie |
Maternity Wear | Nursing Bras, Maternity Dresses, Maternity Tops, Breastfeeding Wear, Maternity Sets, Maternity Bottoms | |
Socks & Stockings | Socks, Pantyhose | |
Sportswear Apparel | Swimming Attire, Sports Bra & other intimate sportswear | |
Muslim Fashion | Women Muslim Wear | Muslimah Swimwear |
Baby & Kids Fashion | Baby Clothes | Swimwear |
Baby & Kids Accessories | Socks | |
Boy Clothes | Underwear & Innerwear | |
Boy Clothes | Swimwear | |
Girl Clothes | Underwear & Innerwear | |
Girl Clothes | Swimwear | |
II. Non-Fashion Categories
Category | Sub-category | |
Health | Medical Supplies | Over-the-counter Medicine, Traditional Medicine, Health Monitors & Tests, Scale & Body Fat Analyzers, Nasal Care, First Aid Supplies, Stethoscopes, Pain Relievers, Laboratory Tools, Medical Gloves & Masks, Injury & Disability Support |
Personal Care | Hand Sanitizers, Eye Care, Adult Diapers & Incontinence, Feminine Care, Massage & Therapy Devices | |
Sexual Wellness | Condoms, Lubricants, Sex Toys, Performance Enhancement | |
Food & Beverages | Convenience / Ready-to-eat | Cooked Food, Instant Rice & Porridge, Instant Hotpot, Instant Noodles |
Snacks | Sweets & Candy, Chocolate, Biscuits, Cookies & Wafers, Chips & Crisps, Seeds, Popcorn, Seaweed, Nuts, Pudding, Jellies & Marshmallow, Dried Snacks | |
Food Staples | Dried Goods, Noodles, Rice, Pasta, Canned Food, Preserved Vegetables | |
Cooking Essentials | Oil, Seasonings & Condiments, Sugar, Sweetener, Stock, Gravy & Instant Soup, Cooking Paste & Kit, Flavour Enhancers, Flour Coating | |
Baking Needs | Baking Flavoring, Baking Powder & Soda, Baking Premix Flour, Flour, Food Coloring, Baking Decoration | |
Breakfast Cereals & Spread | Honey & Maple Syrups, Jam & Spread, Cereal, Granola & Oats, Breakfast Bar | |
Beverages | Coffee, Tea & Tea Bags, Chocolate Drinks, Energy & Isotonic Drinks, Water, Juice & Juice Vinegar, Cordial & Syrups, Carbonated Drinks & Tonics, Powdered Drink Mixes, Dessert Drink, Traditional & Herbal Drinks, Drink Toppings, Non-dairy Milk | |
Dairy & Eggs | Milk, Yogurt & Cultured Milk, Creamers, Butter & Margarine, Cheese & Cheese Powder,Ice cream, Eggs, Beancurd | |
Fresh & Frozen Food | Meat, Seafood, Vegetarian Meat, Vegetables, Fruits, Mushroom, Frozen Processed Food, Processed Meat & Seafood | |
Bakery | Breads, Cakes & Pies, Pastry | |
Mom & Baby
| Milk Formula & Baby Food | Milk Formula, Baby Porridge, Puree & Cereal, Baby Snack |
Diapering & Potty | Cloth Diapers | |
Pets | Pet Food | Dog Food, Dog Treats, Cat Food, Cat Treats, Small Pet Food, Small Pet Treats, Aquarium Pet Food, Bird Feed, Reptile Food |
Pet Grooming | Oral Care & Claw Care | |
Pet Healthcare | Medication | |
Home & Living
| Gardening | Live Plants |
Furniture | Bed Frames & Headboards, Desks & Tables, Wardrobes, Benches, Chairs & Stools, Sofas, Cupboards & Cabinets, Shelves & Racks, Mattresses | |
Bathrooms | Bathroom Racks & Cabinets, Bathtubs | |
Tools & Home Improvement | Doors & Windows | |
Home Appliances | Large Household Appliances | Washing Machines & Dryers, Air-Conditioners, |
Kitchen Appliances | Wine Fridges, Dishwashers, Stoves, Hobs & Gas Regulators, Ovens, Refrigerators, Freezers | |
Electronics | Mobile & Gadgets | Physical Sim Cards, e-Sim Card |
Tickets, Vouchers & Services | Events & Attractions | Theme Parks & Attractions, Events, Fairs & Conferences, Movies, Concerts & Exhibitions |
F&B | Dine-in & Takeaway, Food Delivery | |
Shopping | Malls & Department Stores, Supermarkets | |
Services | Housekeeping, Delivery & Moving, Insurance, Air-Conditioning Servicing, Photography & Printing, Design, Utilities | |
Beauty & Wellness | Health, Dental, Fitness, Hair Spa & Massage | |
Telco | Internet & Cable TV, Mobile Data, Mobile Top-ups & Pre-paid | |
Travel | Accommodation, Hot Springs, Flights, Trains, Buses, Car Rentals, Tour & Packages | |
Digital Services | Shopee Official, Shopee Paid Ads Credits, E-Money, Real Estate, Gaming & App Stores, Streaming | |
Deals Near Me | ShopeePay Voucher, Deal Voucher | |
Shopee reserves the right to amend the above list of excluded categories at any time without prior notice and retains full discretion to determine whether a product is eligible for a return under the 'I want to return an item in its original/sealed condition' policy.
3. Seller’s Own Return Policy
All product(s) purchased from the seller shop named “Lassie Manna Singapore” (lassiemanna) are eligible for returns under “I want to return item in original/ sealed condition" with the policy below.
Buyers are allowed to open and/or try the product(s) purchased from the shop and still submit a request to return the product(s) with the return reason “I want to return item in original/ sealed condition" within the first 6 days from the date the item was delivered.
However, for return requests raised after the aforementioned 6 days from the date the item was delivered, would require product(s) to be returned in a sealed and unused condition.
