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Payment Method

Refund Destination

Refund timeline

Further details

ShopeePay

ShopeePay

Within 24 hours

If ShopeePay has yet to be set up, you will be prompted to do so within 72 hours for the refunds to be credited.

If ShopeePay is not being set up within 72 hours, you will be prompted to add a bank account instead.

Your refund will be credited to your bank account within one to three working days and can be used for future purchases or to be withdrawn.

PayNow

PayNow

Within 24 hours

-

eGIRO

ShopeePay (i)

Within 24 hours

-

DBS Paylah

DBS Paylah

Within 24 hours

-

SPayLater

ShopeePay

Within 24 hours

Bill has been charged
The refunded amount will be first used to offset your SPayLater’s outstanding balance and any excess amount will then be credited to your ShopeePay.

Bill is yet to be charged
The amount will be credited back to your SPayLater’s available balance within 24 hours.

Credit/Debit Cards

Credit Card

5 - 10 working days

-

GooglePay

Credit Card

5 - 10 working days

-

Apple Pay

Credit Card

5 - 10 working days

-

Mari Savings Account 

Mari Savings Account 

Within 24 hours

If your Mari Savings Account has reached the maximum amount of deposit, a refund will be credited to your ShopeePay wallet or other linked bank account with Shopee.

Mari Credit

Mari Credit

Within 24 hours

The refund amount will be used to offset your current Mari Credit outstanding amount.

Any excess refunds will be credited as an overpayment and can be used to offset your future Mari Credit outstanding amount.