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[Return Refund] Return and refund timeframe

How long will it take for me to receive my refund?

Refunds will be initiated within 24 hours of receiving successful Return/Refund requests. The time it takes to process your refund will depend on the payment method used for your order. Please refer to the table below on the estimated refund timeline.

Payment Method	Refund Destination	Refund timeline	Further details
ShopeePay	ShopeePay	Instantly	If ShopeePay has yet to be set up, you will be prompted to do so within 72 hours for the refunds to be credited. If ShopeePay is not being set up within 72 hours, you will be prompted to add a bank account instead. Your refund will be credited to your bank account within one to three working days and can be used for future purchases or to be withdrawn.
PayNow	PayNow	Instantly	-
eGIRO	ShopeePay (i)	Instantly	-
DBS Paylah	DBS Paylah	Instantly	-
SPayLater	ShopeePay	Instantly	Bill has been charged The refunded amount will be first used to offset your SPayLater’s outstanding balance and any excess amount will then be credited to your ShopeePay. Bill is yet to be charged The amount will be credited back to your SPayLater’s available balance within 24 hours.
Credit/Debit Cards	Credit Card	5 - 10 working days	-
GooglePay	Credit Card	5 - 10 working days	-
Apple Pay	Credit Card	5 - 10 working days	-
Mari Savings Account	Mari Savings Account	Instantly	If your Mari Savings Account has reached the maximum amount of deposit, a refund will be credited to your ShopeePay wallet or other linked bank account with Shopee.
Mari Credit Card Instant Checkout	Mari Credit Card	Instantly	The refund amount will be used to offset your current Mari Credit Card outstanding amount. Any excess refunds will be credited as an overpayment and can be used to offset your future Mari Credit Card outstanding amount.

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