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Payment Method

Refund Destination

Refund timeline

Further details

ShopeePay

ShopeePay

Instantly

If ShopeePay has yet to be set up, you will be prompted to do so within 72 hours for the refunds to be credited.

If ShopeePay is not being set up within 72 hours, you will be prompted to add a bank account instead.

Your refund will be credited to your bank account within one to three working days and can be used for future purchases or to be withdrawn.

PayNow

PayNow

Instantly

The refund amount should be reflected in the original payment method that you used when paying using PayNow.

Thus, please check which Banking App was used to scan the PayNow QR code when making payment such as DBS Paylah! Wallet, GooglePay, and so on) 

eGIRO

ShopeePay (i)

Instantly

-

DBS Paylah

DBS Paylah

Instantly

-

SPayLater

ShopeePay

Instantly

Bill has been charged
The refunded amount will be first used to offset your SPayLater’s outstanding balance and any excess amount will then be credited to your ShopeePay.

Bill is yet to be charged
The amount will be credited back to your SPayLater’s available balance within 24 hours.

Credit/Debit Cards

Credit Card

5 - 10 working days

-

GooglePay

Credit Card

5 - 10 working days

-

Apple Pay

Credit Card

5 - 10 working days

-

Mari Savings Account 

Mari Savings Account 

 Instantly

If your Mari Savings Account has reached the maximum amount of deposit, a refund will be credited to your ShopeePay wallet or other linked bank account with Shopee.

Mari Credit Card Instant Checkout

Mari Credit Card

 Instantly

The refund will be displayed as another transaction in your Mari Credit Card transaction history. The amount to be refunded will be used to pay off your current Mari Credit Card outstanding due amount, if any. 

Any excess refunds will be credited as an overpayment and can be used to pay off your next Mari Credit Card statement.

Read more HERE