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[Return Refund] List of non-returnable product categories

Due to the nature of different products, the following categories do not allow for physical returns.

1. Perishable goods
Perishable goods are products that have short shelf life and may deteriorate quickly due to environmental factors (e.g. temperature, humidity).

Product Category	Tier 1	Tier 2	Tier 3
Perishable Goods	Food & Beverage	Convenience/Ready-to-eat	All
		Snacks	All
		Food Staples	All
		Cooking Essentials	All
		Baking Needs	All
		Breakfast & Cereals & Spread	All
		Beverages	All
		Dairy & Eggs	All
		Fresh & Frozen Food	All
		Bakery	All
	Home & Living	Gardening	Live Plants

2. Digital goods and services
Digital products and services refer to intangible goods that exist in digital form.

Product Category	Tier 1	Tier 2	Tier 3
Digital Product & Services	Tickets, Vouchers & Services	Events & Attractions	Theme Parks & Attractions, Events, Fairs & Conferences, Movies, Converts & Exhibitions
		F&B	Dine-in & Takeaway, Food Delivery
		Shopping	Malls & Department Stores, Supermarkets
		Beauty & Wellness	Health, Dental, Fitness, Hair, Spa & Massage
		Telco	Internet & Cable TV, Subscriptions, Mobile Data Plans, Mobile Top-ups & Pre-paid, Virtual Sim, Physical Sim
		Transport & Travel	Accommodation, Hot Springs, Flights, Trains, Buses, Car Rentals, Tour & Packages
		Services	Housekeeping, Delivery & Moving, Insurance, Air-Conditioning Servicing, Photography & Printing, Design, Lessons & Workshops, Gaming & App Stores, Streaming, E-Money, Real Estate, After Sales Service, Utilities
		Shopee	Shopee Paid Ads, Credits

3. Medical Supplies
Items such as medical gloves, surgical masks or disposable masks where it is unhygienic to be returned.

Product Category	Tier 1	Tier 2	Tier 3
Medicinal Gloves & Masks	Health	Medical Supplies	Medical Gloves & Masks

4. Baby Food
In line with food safety regulations, baby food is included under non-returnable product categories.

Product Category	Tier 1	Tier 2	Tier 3
Mom & Baby	Food & Beverage	Baby Food	Baby Porridge, Puree & Cereal, Baby Snack

Note: Baby milk formula/powder MUST be returned if it's in a returnable condition (not opened / not spilled)

⚠️ If a buyer raises a return request for products under these categories, Shopee will review the case based on the evidence submitted by the buyer. If the buyer's claim is valid, they will be refunded without having to return the product.

⚠️ Products that fall under the non-returnable categories listed above will not be eligible for returns under Change of Mind.

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