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[Return Refund] List of non-returnable product categories

Due to the nature of different products, the following categories do not allow for physical returns.
 
1. Perishable goods
Perishable goods are products that have short shelf life and may deteriorate quickly due to environmental factors (e.g. temperature, humidity).
 

Product Category

Tier 1

Tier 2

Tier 3

Perishable Goods

Food & Beverage

Convenience/Ready-to-eat

All

Snacks

All

Food Staples

All

Cooking Essentials

All

Baking Needs

All

Breakfast & Cereals & Spread

All

Beverages

All

Dairy & Eggs

All

Fresh & Frozen Food

All

Bakery

All

Home & Living

Gardening

Live Plants


 
2. Digital goods and services
Digital products and services refer to intangible goods that exist in digital form.
 

Product Category

Tier 1

Tier 2

Tier 3

Digital Product & Services

Tickets, Vouchers & Services

Events & Attractions

Theme Parks & Attractions, Events, Fairs & Conferences, Movies, Converts & Exhibitions

F&B

Dine-in & Takeaway, Food Delivery

Shopping

Malls & Department Stores, Supermarkets

Beauty & Wellness

Health, Dental, Fitness, Hair, Spa & Massage

Telco

Internet & Cable TV, Subscriptions, Mobile Data Plans, Mobile Top-ups & Pre-paid, Virtual Sim, Physical Sim

Transport & Travel

Accommodation, Hot Springs, Flights, Trains, Buses, Car Rentals, Tour & Packages

Services

Housekeeping, Delivery & Moving, Insurance, Air-Conditioning Servicing, Photography & Printing, Design, Lessons & Workshops, Gaming & App Stores, Streaming, E-Money, Real Estate, After Sales Service, Utilities

Shopee

Shopee Paid Ads, Credits


 
3. Medical Supplies
Items such as medical gloves, surgical masks or disposable masks where it is unhygienic to be returned. 
 

Product Category

Tier 1

Tier 2

Tier 3

Medicinal Gloves & Masks

Health

Medical Supplies 

Medical Gloves & Masks 

 
4. Baby Food
In line with food safety regulations, baby food is included under non-returnable product categories. 
  

Product Category

Tier 1

Tier 2

Tier 3

Mom & Baby

Food & Beverage

Baby Food

Baby Porridge,  Puree & Cereal, Baby Snack

Note: Baby milk formula/powder MUST be returned if it's in a returnable condition (not opened / not spilled)
 
 ⚠️ If a buyer raises a return request for products under these categories, Shopee will review the case based on the evidence submitted by the buyer. If the buyer's claim is valid, they will be refunded without having to return the product. 
 
⚠️ Products that fall under the non-returnable categories listed above will not be eligible for returns under Change of Mind.
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