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[Return Refund] List of non-returnable product categories

Due to the unique nature of certain products, the following categories are not eligible for physical returns.

1. Perishable goods
Perishable goods are products that have short shelf life and may deteriorate quickly due to environmental factors (e.g. temperature, humidity).

Product Category	Tier 1	Tier 2	Tier 3
Perishable Goods	Food & Beverage	Convenience/Ready-to-eat	All
		Snacks	All
		Food Staples	All
		Cooking Essentials	All
		Baking Needs	All
		Breakfast & Cereals & Spread	All
		Beverages	All
		Dairy & Eggs	All
		Fresh & Frozen Food	All
		Bakery	All
	Home & Living	Gardening	Live Plants

2. Digital goods and services
Digital products and services refer to intangible goods that exist in digital form.

Product Category	Tier 1	Tier 2	Tier 3
Digital Product & Services	Tickets, Vouchers & Services	Events & Attractions	Theme Parks & Attractions, Events, Fairs & Conferences, Movies, Converts & Exhibitions
		F&B	Dine-in & Takeaway, Food Delivery
		Shopping	Malls & Department Stores, Supermarkets
		Beauty & Wellness	Health, Dental, Fitness, Hair, Spa & Massage
		Telco	Internet & Cable TV, Subscriptions, Mobile Data Plans, Mobile Top-ups & Pre-paid, Virtual Sim, Physical Sim
		Transport & Travel	Accommodation, Hot Springs, Flights, Trains, Buses, Car Rentals, Tour & Packages
		Services	Housekeeping, Delivery & Moving, Insurance, Air-Conditioning Servicing, Photography & Printing, Design, Lessons & Workshops, Gaming & App Stores, Streaming, E-Money, Real Estate, After Sales Service, Utilities
		Shopee	Shopee Paid Ads, Credits

3. Medical Supplies
For hygiene and safety reasons, items like medical gloves, surgical masks, and disposable masks cannot be returned.

Product Category	Tier 1	Tier 2	Tier 3
Medicinal Gloves & Masks	Health	Medical Supplies	Medical Gloves & Masks

4. Baby Food
In line with food safety regulations, baby food is included under non-returnable product categories.

Product Category	Tier 1	Tier 2	Tier 3
Mom & Baby	Food & Beverage	Baby Food	Baby Porridge, Puree & Cereal, Baby Snack

Note: Baby milk formula/powder MUST be returned if it's in a returnable condition (not opened / not spilled)

⚠️ If a return request is submitted for products in the above categories, Shopee will review the case based on the evidence provided by the buyer. If the claim is valid, a refund may be issued without requiring the return of the product, at Shopee’s discretion

⚠️ Products that fall under the non-returnable categories listed above will not be eligible for returns under ’I want to return in original/sealed condition’

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