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The Chatbot Services (the “Chatbot” or “Services”) are additional services on the Shopee platform designed to provide general information in response to user queries relating to Shopee, its products and services. By using or enabling the Services, you confirm that you understand and accept these Chatbot Terms of Service. These Chatbot Terms of Service supplement the Shopee Terms of Service and the other Shopee Policies (which includes the applicable Privacy Policies, ShopeePay Terms of Service, SPayLater Terms of Service, and other applicable terms and conditions in respect of the service(s) and product(s) made available by Shopee, including its affiliates), of which these Chatbot Terms of Service form a part. Please read the Shopee Terms of Service and the other Shopee Policies available on the Site as they contain important information regarding your rights and obligations. Any terms that are used in these Chatbot Terms of Service that are not defined here will have the meanings given to such terms in the Shopee Terms of Service and/or the applicable Shopee Policy. All terms and conditions described in these Chatbot Terms of Service are subject to change at our discretion pursuant to the Shopee Terms of Service.

1. Chatbot Services

1.1   The Chatbot Services are comprised of automated chat support tools designed to provide responses to user queries for information purposes only, including among other things answering frequently asked questions and providing basic information about policies or listings. Some elements of the Chatbot are powered by artificial intelligence.

1.2   The Chatbot Services are optional and you do not have to use the Chatbot in order to receive customer support. You may contact Shopee Customer Service through the methods described here.

2. Accuracy

2.1   Information provided through the Chatbot (a “Response”) is for informational purposes only. It is not investment, financial, tax, legal or other advice, nor does it constitute an opinion, offer, instruction, endorsement or recommendation on any matter, including with respect to any specific products and/or services and you should not construe it as such.

2.2   Responses may not be valid, accurate, or reliable. You are encouraged to exercise discretion and independent judgement relating to any Response and verify any Responses. Any reliance on Responses is entirely at your own risk.

2.3   To the maximum extent permitted by applicable law, and for the avoidance of doubt, we make no representations or warranties of any kind with respect to the validity, safety, accuracy or reliability of the Chatbot or any Responses. You should not rely upon the Services for any purpose or use Responses to give advice or make decisions.

3. Your responsibilities when using the Chatbot

3.1   When you interact with or enable the Chatbot, you understand and agree that:

3.1.1  You will not ask the Chatbot any questions that include any personal or sensitive information, such as your gender or sexual orientation, ethnicity or country of origin, colour or race, health, disability, marital or family status, political views, and religion, and you will not provide any of this information to the Chatbot.

3.1.2  You will not provide the Chatbot with any confidential personal information including but not limited to your login information or passwords, financial information, PINs or any other personal financial information and you will keep this information confidential.

3.1.3  You will not submit, send, post, or publish any material through the Chatbot that may be considered by us to be abusive, defamatory, illegal, indecent, threatening, fraudulent, harassing, obscene, profane, pornographic, relating to illicit products and/or services, invasive of privacy or publicity rights, immoral, or otherwise harmful to others.

3.1.4  You will not use or misuse the Chatbot in any way contrary to its intended function, design or purpose, as may be determined by Shopee.

3.2   You are prohibited from using or enabling the Chatbot or any of our services for the following:

3.2.1   any unlawful purpose;

3.2.2 violating any applicable laws, rules and regulations, both local and international;

3.2.3 infringing upon or violate our intellectual property rights or the intellectual property rights of others;

3.2.4  deceiving or misleading others, or submitting false or misleading information;

3.2.5  soliciting professional advice or content to be used for the purpose of engaging in regulated activities;

3.2.6  uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Chatbot or of any of our channels;

3.2.7   collecting or tracking the personal information of others;

3.2.8   any spam, phish, pharm, pretext, spider, crawl, or scrape;

3.2.9  any abusive, obscene, defamatory, illegal, indecent, threatening, fraudulent, harassing, profane, pornographic, illicit, harmful, invasive, or immoral purpose; or

3.2.10 interfering with or circumventing the security, safety and privacy features, controls and mechanisms of the Chatbot or any of our services or the services of any third party.

4. Disclaimer of Liability

4.1   To the maximum extent permitted by law, you agree that your use or enabling of the Chatbot is at your own risk, that the Services are provided on an “as is” and “as available” basis, and that we make no guarantees that the Chatbot will be safe, secure or error-free, or that they will function without disruptions, delays or imperfections. You acknowledge and agree that the Responses may be generated from artificial intelligence programming and are derived from specific questions from you only. As such, a Response that inadvertently provide a view of a matter is purely coincidental and does not reflect the view of Shopee (including its affiliates).

4.2   To the maximum extent permitted by law, we will not be liable for any losses or damages that you may suffer as result of your use or enabling of the Chatbot, as per the Terms of Service, including if the Chatbot is unavailable for any reason, if any Response is inaccurate, invalid, unreliable, or unfit for any particular purpose, if you find any Response to be disturbing, offensive, objectionable or upsetting, or arising out of any information that you provide to the Chatbot (including safety and security of such information).

4.3   In the event of any inconsistency or conflict between Responses on the one hand, and the relevant Shopee Policies applicable to the terms and conditions in respect of the service(s) and product(s) made available by Shopee (including its affiliates) on the other hand, the latter shall prevail.

5. Data

5.1   Consistent with and pursuant to the terms of the applicable Privacy Policy, we may collect data that you provide during or in connection with your use or enabling of the Chatbot, including to improve the Chatbot and our other services.

6. Termination

6.1   We reserve the right to terminate the Chatbot at any time with or without prior notice.

Last Updated 11 September 2024