Hi, how can we help?

1. How is the Travel Insurance arranged and provided?

The Travel Insurance is underwritten by MSIG Insurance (Singapore) Pte Ltd and distributed by SeaIn Agency SG Pte Ltd, a wholly-owned subsidiary of Sea Limited. The Shopee platform is operated by Shopee Pte Ltd, a wholly-owned subsidiary of Sea Limited. All insurance transactions on the Shopee platform are arranged and administered by SeaIn Agency SG Pte Ltd.

2. Who can apply for Travel Insurance?

Any person aged 18 years and above residing in Singapore can apply for the insurance.

3. Can foreigners buy Travel Insurance?

Yes, foreigners residing in Singapore and holding a valid employment, work permit or long-term pass issued by the Singapore government can buy Travel Insurance so long as it is for a round trip commencing from and returning to Singapore within the period of your travel insurance.

4. What are the types of Cover available?

You have a choice of Individual and Group Cover.

● Individual Cover: Provides cover for one insured person only. 

● Group Cover: Provides cover for two or more insured persons.

5. Can I cancel my Travel Insurance?

You may cancel the policy at any time but there will be no refund of premium once the policy is issued. Any cancellation refund request will be handled as an exception.

6. What is the definition of "Child"? 

A child refers to a person aged over one month and below 18 years old.

7. Can I buy an Individual Cover for my child only? 

No, you can’t. Individual Cover requires the main applicant to be 18 years or above.

8. I am above 70 years old. Can I apply for Travel Insurance?

Yes, there is no age limit for application.

9. When can I apply for Travel Insurance? 

You can apply for Travel Insurance as long as your departure date is within 182 days from the date of application.

10. When does the travel insurance cover commence and end for each trip?

Cover starts from the time you leave your home or workplace in Singapore to begin the trip abroad and ends 3 hours after your return to Singapore or on the expiry of your travel insurance, whichever is sooner.

11. Am I covered for any pre-existing medical conditions?

Pre-existing medical or physical conditions which required consultation or treatment during the 12 months before the start of the trip will be excluded.

12. Are there any countries excluded from cover?

All countries are covered unless expressly excluded.

13. Are leisure sports such as bungee jumping, winter sports and snorkelling covered under Travel Insurance?

Yes, Travel Insurance covers zip-lining, bungee jumping, tandem skydiving, helicopter rides for sightseeing, hot air ballooning, canoeing or white water rafting with a qualified guide and up to Grade 3 (of International Scale of River Difficulty), scuba diving up to a maximum depth of 30 meters with a qualified dive instructor or dive master and with a recognized diving certification, hiking or mountaineering at mountains up to 3,000m above sea level. These activities must be carried out for leisure and non-competitive purposes with a licensed operator.

14. Can I extend the period of cover if I decide to extend my trip while overseas?

Before your existing period of cover has expired, you will need to purchase another new policy to cover the extended dates, subject to no known situations or events likely to lead to claims.

15. What if I have more questions?

Please email your questions to MSIG Customer Service at service@sg.msig-asia.com.