General
The Add On Installation Program (“Program”) is a program where Shopee facilitates the sale and purchase of appliance installation services (“Services”) at a fee (“Installation Fee”) via the Shopee app or mobile websites (“Platform”) between a Buyer and an appliance installation provider (“Installation Provider”). A list of Installation Providers can be found in the Schedule.
Seller and Buyer understand and agree:
that Shopee’s role is limited to facilitating a Seller’s selection of an Installation Provider and a Buyer’s purchase of the Service on the Platform following a Buyer’s purchase of the appliance from the Seller (“Product”);
that the Service is offered and provided by an Installation Provider to a Buyer;
that these Terms and Conditions supplement the Installation Provider’s terms and conditions (“Installation Provider T&Cs”) (further outlined in the Schedule), the Shopee Terms of Service, and the other Shopee policies of which these Terms and Conditions form a part;
to comply with all applicable laws and regulations in respect of the Services;
to comply with the Terms and Conditions and all Shopee policies;
not to use the Service in a manner which may adversely affect others or the goodwill or reputation of Shopee;
to provide Shopee with accurate and complete information to conduct and administer the Program. In particular, Seller shall provide Shopee with accurate and complete product dimensions and specifications in order for Shopee to determine the estimated Installation Fees;
to authorise Shopee to use, store or otherwise process personal data to conduct and administer the Program in accordance with Shopee’s Privacy Policy; and
to be responsible for accessing, reviewing and keeping updated on all amendments to the Terms of Service (if any). Continued participation in this Program after any amendments to the Terms of Service shall be deemed as confirmation and acceptance of such amendments and such amendments shall be valid and applicable.
Please read the Installation Provider T&Cs, the Terms of Service, and the other Shopee Policies available on the Platform as these contain important information regarding Seller, Buyer and Installation Provider’s rights and obligations. Any terms that are used in these Terms and Conditions that are not defined here will have the meanings given to such terms in the Installation Provider T&Cs, the Shopee Terms of Service and/or the applicable Shopee Policy.
Shopee is not a party to the Installation Provider T&Cs, which are directly entered into between Seller and/or Buyer (as the case may be) and the Installation Provider. Terms and conditions, warranties or representations associated with the Services are solely between Seller and/or Buyer and the relevant Installation Provider. Shopee shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and the Installation Provider.
All terms and conditions described in these Terms and Conditions are subject to change at Shopee’s discretion pursuant to the Terms of Service. In addition, Shopee may terminate the Program at any time without any notice or liability to any party.
Pre-Requisites or Additional Charges for Services
Please refer to the Installation Provider T&Cs for any:
pre-requisites that must be met before the Service can be provided by the Installation Provider to a Buyer; and/or
any additional charges that may apply should these pre-requisites not be met.
Service Booking Process
A Buyer can purchase the Service through the Platform at the time of purchase of the Product (“Order”). A Buyer agrees and authorises Shopee to process the Order and forward it to the Installation Provider to follow up on the Service on a Buyer’s behalf.
Any Order that a Buyer places on the Platform is subject to availability and acceptance by Shopee and the Installation Provider.
The Installation Provider will contact the Buyer via SMS, email or phone call for the Buyer to select a delivery and installation date (“Appointment”) within 2 days from the date that the Product arrives in the warehouse in Singapore. The Appointment must be scheduled 7 business days from the date that the Installation Provider contacts the Buyer.
The installation of the Product must be completed on the same day that the Product is delivered to the Buyer. If the installation of the Product is not completed on the same day that the Product is delivered to the Buyer, the Buyer must reschedule the Appointment within 1 calendar day from the date of delivery of the Product to the Buyer. A Buyer can reschedule the Appointment up to such time as prescribed by Shopee.
The Installation Provider may not complete a Buyer’s Order in certain circumstances, including but not limited to the following:
the unavailability of Services;
the installation poses a safety risk for installation technicians or a risk to the integrity of the Product or the installation area (e.g. installation on a lightweight wall, a narrow balcony, or near high-voltage wires);
a Buyer is unable to confirm the Appointment or is otherwise uncontactable;
the price of the Service displayed on the Platform is incorrectly displayed, for reasons such as technical issue, typographical error or outdated information provided by the Installation Provider;
there is a breach of these Terms and Conditions.
For the avoidance of doubt, the Installation Provider remains solely responsible to a Buyer for the execution of the Order and Shopee is not involved in and will not be responsible for any separate arrangements between a Buyer and the Installation Provider.
Prices and Payments
The Installation Fee is subject to goods and services tax, and Shopee may include its service and handling fees as part of the Installation Fee.
A Buyer will pay an estimated price for the Service at the time of purchase of the Product.
A Buyer acknowledges and agrees that the price of the Service displayed on the Platform is an estimated price. The Installation Provider has the full authority to determine and make changes to the price of the Service depending on the actual scope of the Service provided. For the avoidance of doubt, Shopee is not responsible if there is a difference between the price listed on the Platform and the final price communicated to a Buyer by the Installation Provider.
The final price for the Service will be communicated to a Buyer and confirmed by a Buyer before the Installation Provider provides the Service.
If there are other costs incurred in connection with the provision of the Service, including but not limited to, parking fees and building entrance fees, a Buyer shall be fully responsible for these costs. An Installation Provider has the right to directly request for reimbursement of these other costs from a Buyer by providing supporting evidence.
In the event the actual Installation Fees exceeds estimated Installation Fees, Seller authorises Shopee to initiate debit entries to the Seller Balance (including where this would result in the Seller Balance remaining or becoming negative) to reflect the actual Installation Fee amount. In the event the actual Installation Fees is less than the estimated Installation Fees, such excess amount shall be retained by Shopee unless informed by Shopee otherwise.
Refund Policy
A Buyer shall be entitled to cancel an Order and the Service (a) before the Order is delivered; or (b) (if the Order has been delivered) before the Service is provided, and only if a Product is defective with refunds and/or returns raised to Shopee in accordance with Shopee’s existing Refunds and Return Policy.
In all other instances, the cancellation of an Order is not allowed and monies paid by a Buyer for the Service will not be refunded to a Buyer.
For the avoidance of doubt and notwithstanding any of Shopee’s Refund and Return policies, a Buyer shall not be entitled to (a) cancel the Service without cancelling the Order; or (b) cancel/return/refund the Order after the Service is completed.
Representations and Warranties
A Buyer represents and warrants that they possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to participate in the Program, enter into these Terms and Conditions and to comply with its terms.
All Sellers represent and warrant that the manufacturer warranty for the Product provided to a Buyer will not be limited, invalidated and/or voided (partially or in whole) by the provision of such Services.
Liability and Indemnity
Defective Services
The Installation Provider shall be solely responsible to a Buyer for any defects, errors, or malfunctions arising out of or in relation to the installation of the Product. This responsibility includes, but is not limited to, defects due to improper installation, substandard workmanship, or failure to adhere to the agreed-upon specifications and industry standards.
For the avoidance of doubt, a Buyer is solely responsible for defects or issues arising due to:
a Buyer’s misuse or improper operation of the Product after the installation has been completed;
defects or damages caused by external factors such as natural disasters; and
normal wear and tear of the Product after the installation has been completed, unless such wear and tear results from the Installation Provider’s negligence.
The installation warranty for the Service will be provided by an Installation Provider to a Buyer. A Buyer shall comply with all procedures required by an Installation Provider to make a claim under the installation warranty.
To the maximum extent permitted by applicable laws, Shopee will not be liable for any claims, costs, injuries, losses or damages of any kind whatsoever arising out of or in connection with this Program, including but not limited to any losses; direct, indirect, incidental punitive and consequential damages; fines; regulatory actions; claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, right of publicity or privacy, defamation, or portrayal in false light.
Seller and Buyer understand and agree to defend, indemnify and hold harmless Shopee and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to the use of the Platform, participation in this Program or any breach of the Terms and Conditions by Seller and/or Buyer.
Miscellaneous
All prices incurred under this Program are in SGD.
The availability of the Program is subject to the availability and functionality of resources including but not limited to the capability of the Platforms. The Program and the Platforms are provided on an “as is” and “as available” basis. Shopee does not make any representation, warranty and/or undertaking on the performance and capability of the Platforms; any software or hardware used to access and participate in the Program, including an individual’s access and use of the Platforms; and the reliability or quality of the underlying telecommunications network accessed and used by an individual to participate in the Program.
If for any reason any aspect of the Program is not capable of running as planned, including by reasons of computer virus, communications network failure, bugs, tampering, unauthorized intervention, fraud, technical failure or any cause beyond the control of Shopee, Shopee may cancel, terminate, modify and/or suspend the Program and invalidate any effected activities.
Shopee does not represent or warrant the quality of the services provided by Installation Providers listed in the Schedule nor does Shopee have any control over the content or availability of the sites listed in the Schedule. Shopee does not accept any responsibility for the content of third party websites listed in the Schedule or the Services that are provided to a Buyer.
Shopee reserves the rights to make final decisions and resolve disputes regarding the Program. In this regard, Shopee may disqualify a Buyer from participating in the Program, cancel an Order and/or to take any other action pursuant to the Shopee Policies, if Shopee determines (at its sole and absolute discretion) that a Seller or Buyer has engaged in any suspicious, fraudulent, illegal acts, abuse the Program or otherwise breached these Terms and Conditions and/or any of the Shopee Policies.
The failure of Shopee to enforce any right or provision in these Terms of Service shall not constitute a waiver of such right or provision.
Any and all rights of interpretation and explanation of these Terms and Conditions are exclusively reserved by Shopee.
In the event of any inconsistency between these Terms and Conditions and any other documents, these Terms and Conditions shall prevail.
Last Updated: 6 May 2025
Schedule
Country where the Services are provided by Installation Provider | Name of Installation Provider | Installation Provider’s Terms and Conditions |
Singapore | Best Logistics Technology (Singapore) Pte. Ltd. | See Annex A. |