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Step by Step Guide for Integrated Trade In
Integrated-Trade-in is a service where customers can exchange their old electronics for a discount on the purchase of a new device.
Step 1: Buyer checks out the new device with a completed survey.
Option 1: From Product Display Page
Select “trade in” for a quotation.
Fill up the questionnaire to get a value estimation for the trade-in device.
Select the new device and view the quotation summary before checking out.
Option 2: From Checkout Page
Add a new device to “My Cart” and proceed to checkout.
Select “Trade in” and get a value estimation for the trade-in device.
Select “Doorstep Delivery by Carousell” and proceed to place the order.
Step 2: Carousell will reach out to customers via Whatsapp on the scheduled trade-in delivery date (alternatively, contact will be through SMS or call).
Step 3: After setting the scheduled delivery date, please ensure that the following check list is completed before trade in delivery schedule time:
Ensure your device is backed up, all personal data is erased, logged out of iCloud or any Google accounts before the scheduled trade-in date
Remove any accessories, SIM cards and memory cards
Disable the stolen device protection feature at home if you are using an iPhone and intend to complete the transaction at a different location from your place of residence. Our agents are unable to wait for device backup / security delay processes to be disabled at the point of delivery
Step 4: On the scheduled day, please show IMEI and proof of identification (Singpass, NRIC, or Employment Pass) to the Carousell’s agent for verification.
Step 5: Carousell’s agent checks the condition of the old electronics.
If the condition of the old device matches what was declared in the survey, the trade-in process is completed.
If the condition of the old device is worse than what is declared in the survey, the Carousell courier will request a top up via PayNow. If the buyer doesn’t want to top up, the order will be cancelled.
For more information, please look through the FAQ & TnC or contact our customer service
