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Integrated Trade-in is a service offered by Shopee, where you can get a quote on your old device and trade it in for a direct discount on your purchase of a new device

Step 1: There are 2 ways for you to initiate a trade-in

Option 1: From Product Listing

1. Select “Get a Quote” to start the trade-in process

2. Fill in the questionnaire to estimate the trade-in value of your old device

3. Select the new device and view the quotation summary on the discounted price

4. Read and accept the Terms & Conditions to proceed with checkout

Option 2: From Order Checkout Page

1. Add a new device to “My Cart” and proceed to checkout

2. Select “Trade-in” to start the trade-in process

3. Fill in the questionnaire to estimate the trade-in value of your old device

4. Read and accept the Terms & Conditions to proceed with checkout

Step 2: Our trade-in partner (Rebonics, a Carousell Group Company) will contact customers via WhatsApp (Official: Sell to CAROUSELL) to schedule a trade-in delivery date

You may refer below for a sample of our scheduling message:

Step 3: Please ensure that the following is completed before the scheduled delivery date:

1. Ensure your data is backed up, all personal data is erased, logged out of iCloud, Samsung Cloud, Google Account and other related cloud services

2. Remove all accessories (e.g., SIM cards, memory cards)

3. Disable any security services for your phone (iPhone: Stolen Device Protection, Android: Theft Protection Lock), especially if you intend to complete the transaction at a different location from your place of residence. Our agents are unable to wait for device backup / security delay processes to be disabled at the point of delivery

Step 4: On the scheduled delivery date, you are required to show IMEI and proof of identification (Singpass, NRIC, or Employment Pass) to the Rebonics agent for verification purpose

Step 5: Rebonics’ agent will perform checks on the condition of the old device

• If the condition of the old device is worse than what was declared in the questionnaire, a top up via PayNow is required. If you do not wish to top up, the trade-in order will be cancelled.

• If the condition of the old device matches what was declared in the questionnaire, no tops are required and the exchange between the old and new device will be carried out

For more information, please also take a look at our Terms and Conditions and Frequently Asked Questions help article.