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Step by Step Guide for Integrated Trade In
Integrated Trade-in is a service offered by Shopee, where you can get a quote on your old device and trade it in for a direct discount on your purchase of a new device
Step 1: There are 2 ways for you to initiate a trade-in
Option 1: From Product Listing
Select “Get a Quote” to start the trade-in process
Fill in the questionnaire to estimate the trade-in value of your old device
Select the new device and view the quotation summary on the discounted price
Read and accept the Terms & Conditions to proceed with checkout
Option 2: From Order Checkout Page
Add a new device to “My Cart” and proceed to checkout
Select “Trade-in” to start the trade-in process
Fill in the questionnaire to estimate the trade-in value of your old device
Read and accept the Terms & Conditions to proceed with checkout
Step 2: Our trade-in partner (Rebonics, a Carousell Group Company) will contact customers via WhatsApp (Official: Sell to CAROUSELL) to schedule a trade-in delivery date
You may refer below for a sample of our scheduling message:
Dear Shopee Buyer, Thank you for choosing Carousell as your delivery and trade-in partner. We have received your order through the Shopee Trade-In program. Please confirm your details by replying to this message so that we can proceed to set up delivery and trade-in arrangements. We will not proceed to schedule a delivery date unless confirmed. Address: SAMPLE S123456 Phone Number: 1234 5678 Kindly note we cannot guarantee a specific time within this window. Please ensure that: · your data is backed up. No data transfer / backup is allowed during trade-in · the device and buttons are functional, and are able to power on without the charger plugged in · Stolen Device Protection is deactivated, and be ready to log out of any activation locks (e.g. iCloud, Samsung account)
If you are unable to meet these conditions, please inform us & cancel your Shopee order. For any questions, reply in this chat. Thank you! |
Step 3: Please ensure that the following is completed before the scheduled delivery date:
Ensure your data is backed up, all personal data is erased, logged out of iCloud or any Google accounts
Remove all accessories (e.g., SIM cards, memory cards)
Disable the stolen device protection feature at home if you are using an iPhone and intend to complete the transaction at a different location from your place of residence. Our agents are unable to wait for device backup / security delay processes to be disabled at the point of delivery
Step 4: On the scheduled delivery date, you are required to show IMEI and proof of identification (Singpass, NRIC, or Employment Pass) to the Rebonics agent for verification purpose
Step 5: Rebonics’ agent will perform checks on the condition of the old device
If the condition of the old device is worse than what was declared in the questionnaire, a top up via PayNow is required. If you do not wish to top up, the trade-in order will be cancelled.
If the condition of the old device matches what was declared in the questionnaire, no tops are required and the exchange between the old and new device will be carried out
For more information, please also take a look at our Terms and Conditions and Frequently Asked Questions help article.
