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1. What is the ShopeePay checkout revamp?

The ShopeePay checkout revamp enhances consumers’ checkout experience by integrating all linked payment methods under ShopeePay. This allows shoppers to manage their payment options in one place, enabling a faster, more seamless, and convenient transaction process on Shopee.

2. What is the difference between ShopeePay and ShopeePay Wallet Balance?

ShopeePay is Shopee’s comprehensive payment platform, integrating multiple payment methods such as SPayLater, linked credit/debit cards, and ShopeePay Wallet Balance. It serves as a unified payment solution, enabling seamless and secure transactions across Shopee and partner merchants.

ShopeePay Wallet Balance is a digital wallet within ShopeePay that allows you to top up funds and pay easily for purchases both online and in-store. It is licensed by the Monetary Authority of Singapore (MAS), ensuring a safe and reliable way to make transactions.

3. Why is ShopeePay making this change?

ShopeePay is committed to improving the user experience by offering a more unified and intuitive payment journey. This change ensures greater efficiency, security, and ease of use by consolidating payment methods under ShopeePay. This change is part of our commitment to enhancing digital transactions and providing shoppers with a smooth and consistent checkout experience.

4. How will this affect my checkout experience?

Your checkout experience will remain smooth and seamless. Instead of selecting different payment methods separately, you can access all your linked payment options (e.g., ShopeePay wallet balance, linked cards, and bank accounts) conveniently under ShopeePay. This streamlined experience ensures faster, more seamless payments on Shopee, ShopeePay, and even off-platform merchants.

5. Do I need to relink my payment methods?

No, if you have previously linked your payment methods, they will automatically be integrated into ShopeePay, ensuring a smooth and hassle-free transition.

6. Will I still be able to use my preferred payment method?

Yes, users will continue to have full control over their payment method selection. This update is aimed at optimizing your payment journey by consolidating all linked payment methods under ShopeePay, ensuring a more seamless and efficient checkout experience. You can continue to choose your preferred payment option with an improved and more intuitive interface.

7. What payment methods will be available under ShopeePay?

With ShopeePay, you will be able to access a variety of payment options, including:

• ShopeePay Wallet Balance 

• SPayLater 

• Mari Savings Account 

• Mari Credit Card Instant Checkout 

• Credit / Debit Card 

• Linked Bank Account 

• Credit Card Installment

8. What payment channels are available under ‘Other Payment Methods’?

The ‘Other Payment Methods’ section gives you access to additional payment options, including:

• PayNow

• DBS PayLah!

• Apple Pay

• Google Pay

• Quick Buy

9. How are payment methods categorized at checkout?

Payment methods at checkout are grouped based on their linkability for a smoother payment experience:

• ShopeePay: Includes payment options that can be securely linked to your ShopeePay account for faster and more seamless transactions. These include your ShopeePay wallet balance, linked bank accounts, and saved credit/debit cards.

• Other Payment Methods: Covers non-linkable options that require you to manually enter payment details for each transaction.

This categorization helps streamline your checkout process while giving you flexibility in choosing how to pay.

10. Is this change applicable to all Shopee users?

This update applies to users with linked payment methods, providing a more integrated and seamless checkout experience. With ShopeePay, all your saved payment options are conveniently accessible in one place, making your shopping experience smoother and more efficient.

11. Can I unlink a payment method from ShopeePay?

Yes, you can easily manage or remove your payment methods anytime through ShopeePay > Payment Methods in the Shopee app.

12. If I choose a payment method under ShopeePay, am I topping up my ShopeePay Wallet Balance?

No, selecting a payment method under ‘ShopeePay’ does not top up your ShopeePay Wallet Balance. Instead, it refers to different payment channels powered by ShopeePay, such as linked bank accounts, credit/debit cards, and other options. If you want to use your ShopeePay Wallet Balance funds for a transaction, select ‘ShopeePay Wallet Balance’ as your payment method.

13. Why does the order of payment methods change on the Checkout page?

To make your shopping experience smoother and faster, ShopeePay automatically prioritizes your most recently used payment method at checkout. This saves you time while still giving you the flexibility to choose a different payment option for each purchase.

14. Are my linked payment methods under ShopeePay secure?

ShopeePay is committed to providing a safe and reliable payment experience for all users. We implement encryption and security protocols to safeguard your linked payment methods, ensuring a seamless and protected transaction experience.

15. Will this change affect the promotions/vouchers/cashback I receive for specific payment methods?

No, this update is designed to enhance your shopping experience while maintaining all existing promotions, cashback, and rewards for your eligible payment methods. To continue enjoying these benefits, please ensure you select the correct payment option under ShopeePay at checkout.

Note: ShopeePay promotions/vouchers/cashback on Shopee are specifically for ShopeePay Wallet Balance.

16. I’m facing issues with my payment method under ShopeePay, who can I contact about this?

Shopee is committed to providing a seamless and secure shopping experience for all users. If you encounter any issues with your ShopeePay payment method, please reach out to our Customer Service team via Shopee Live Chat. Our teams will assist you promptly to ensure a smooth resolution.