Who is eligible for flag redemption?
The National Flag redemption is available to the first 400,000 users who complete a successful redemption. Redemption is strictly limited to: (1) Singapore Citizens and Permanent Residents, and (2) One redemption per household (based on your registered address in Singpass).
Users that do not meet these requirements will not qualify for the redemption. For full details, please refer to our terms and conditions here.
Can I appeal if I am not eligible for the flag redemption?
If you meet the redemption criteria but were marked ineligible, we encourage you to submit an appeal. Do note that there is an appeal limit of 1 per user. If someone from your household has already submitted an appeal, you may raise an appeal through our Customer Service agents instead.
How can I appeal for a flag?
Go to the redemption website here, select Redeem Now > Select Appeal > Fill in Appeal form > Click Submit
If someone from your household has already submitted an appeal, you may raise an appeal through our Customer Service agents instead.
How long is the appeal period?
The appeal period will be from 9th June 2025 (12pm) to 15th July 2025 (11.59am). Please ensure to submit your appeal within this timeframe.
How long do I have to wait for my appeal result?
Please allow 2-3 working days for us to process your appeal. Once the review is complete, you will be notified of the result via push and in-app notification.
If my appeal was only approved after the redemption period ends (15th July 2025), can I still redeem the flag?
For users who submitted appeals in the last 2-3 days of the redemption period, please note that your appeals may only be approved after the last day of the redemption period.
If this applies to you, a unique redemption link will be sent via push and in-app notification allowing you to still make a redemption up until 1st August 2025.
2 Redemption
How long is the redemption period?
The redemption period will be from 9th June 2025 (12.00pm) to 15th July 2025 (11.59am). Make sure to redeem your flag before the campaign ends! — while stocks last!
How do I redeem the NDP flag?
Go to the the Redemption page here > Click Redeem Now. > Complete Singpass verification > Select your preferred delivery method (doorstep/ self-collection) and delivery address > Complete checkout to redeem your flag.
Click here for a step-by-step guide on how to redeem the National Flag.
Can I use my Free Shipping Voucher to waive the $1.99 doorstep delivery fee for the National Flag redemption?
Unfortunately, Free Shipping Vouchers cannot be used to waive the $1.99 doorstep delivery fee for the National Flag redemption.
However, if you would like to enjoy free delivery, you can select Self-Collection as your delivery method, which would allow you to collect your National Flag at no extra charge.
Why do I need to perform user verification via Singpass?
To take part in this national initiative, we will need to verify your identity via Singpass to confirm that you meet the eligibility criteria for flag redemption. As part of this process, Shopee will collect the following fields from your SingPass profile:
Nationality
Registered address
This information will only be used to confirm your eligibility for the initiative.
3 Delivery
Can I change my delivery address or delivery method?
Once redemption is completed, changes to the delivery address or delivery method (e.g. doorstep vs. self-collection) are not allowed, as the delivery process is automatically arranged upon order, to ensure timely and efficient order fulfillment.
If changes are necessary and your order hasn’t been packed yet, you may cancel your order and redeem again. While your order is being packed, cancellations are not possible. However, once the order has been shipped, you may raise a refund request and redeem at a later date.
Read more about cancelling your order and raising a refund request here.
Can I schedule the date and time of delivery of my order?
We are currently unable to support scheduling specific delivery dates or times. If possible, please be available or arrange for someone else to collect your parcel at the collection point/ be present at your delivery address around the estimated date of delivery.
If changes are necessary and your order hasn’t been packed yet, you may cancel your order and redeem again. While your order is being packed, cancellations are not possible. However, once the order has been shipped, you may raise a refund request and redeem at a later date.
Read more about cancelling your order and raising a refund request here.
I did not receive my parcel, but the order status is marked as “Delivered”. What should I do?
We apologise for the inconvenience caused. Please submit a Refund request via the Shopee app within 15 days from the date the order status was marked as “Delivered”, selecting “Parcel not delivered” as the reason. Click here for a step-by-step guide on how to raise a return/ refund request.
Please also note that there is also a refund limit of one (1) per user. You may proceed to redeem the flag again once your request has been approved.
Head to your designated collection point and present / enter the PIN sent to you via in-app notification and push notification. Alternatively, you can also find the PIN on the Order details page on the Shopee App.
Can someone else collect my parcel on my behalf?
Yes, as long as the person has your PIN and the parcel tracking number, they can collect it on your behalf.
When can I collect my parcel?
You will be notified to collect your parcel via in-app notification and push notification once it has arrived at the collection point. Do note that the collection window is 3 days– You may refer to the notification for the date of the last day for collection.
Why can’t I see or select the Collection Point that I chose previously?
The Collection Point may occasionally be temporarily unavailable due to capacity limits. You can either (1) choose a different Collection Point to collect your parcel, or (2) wait till the next day to redeem again– capacity refreshes daily, so your preferred collection point may become available again.
What should I do if I received a notification to collect my parcel, but it is not found at the Collection Point?
Please reach out to our customer service team so our live agents can assist you. To speak with a live agent, open your Shopee app > Go to the Me tab > Chat with Shopee. Click here for a step-by-step guide on how to contact Shopee customer service.
4 Receipt and Handling of the Flag
What should I do if I’ve received an empty parcel or a damaged flag?
We apologise for the inconvenience caused. Please submit a Refund request via the Shopee app within 15 days from the date the order status was marked as “Delivered”, selecting “Parcel not delivered” as the reason. You may proceed to redeem the flag again (while stocks last) once your request has been approved. Click here for a step-by-step guide on how to raise a return/ refund request.
Please note that there is also a Refund limit of one (1) per user.
*Note: Users that received a damaged National Flag are advised to follow the National Guidelines for proper flag disposal here.
If my refund was only approved after the redemption period ends (15th July 2025), can I still make a second redemption?
For users whose submitted refund requests in the last 2-3 days of the redemption period, please note that your refund may only be approved after the last day of the redemption period.
If this applies to you, a unique redemption link will be sent via push and in-app notification allowing you to still make a redemption up until 1st August 2025.
How should I display the National Flag?
The use, display and treatment of the National Flag is governed by the National Symbols Act 2022.
During the National day celebrations period from 1st July 2025 to 30th September 2025, the National flag may be displayed on buildings and without the requirement of being flown from a flagpole or illuminated at night.
When hung, the National Flag should be hung against a vertical wall/ flat surface, with the crescent and stars situated at the top left (when facing the National Flag).
The National Flag should not be displayed upside down.
When displayed from homes, the National flag should not be obscured or covered by laundry or footwear
Flags displayed for National Day celebrations should be taken down by 30th September 2025, to protect the Flag from being worn out from extended display/ neglect.
Read more about the guidelines for display and handling of the National Flag here
5 Others
To speak to a live agent, open your Shopee app > Go to the Me tab > Chat with Shopee. Click here for a step-by-step guide on how to contact Shopee customer service.
As live agents may take a while to respond, you can type keywords or phrases related to your issue within the chat. Our chatbot assistant, Sophie, will suggest relevant articles to assist you in resolving your issue.
How can I de-link my Singpass from my Shopee account?
To request the removal of your Singpass linkage, please contact our Customer Support team for further assistance.
How can I download the Shopee app?
To download the Shopee app, you can go to the App store (iOS) or Google play store (Android)> search for “Shopee” > Tap the download or install icon.
Click here for a step by step guide on How to download the Shopee app.
How can I register for an account?
To register for a Shopee account, you can open the Shopee app> Tap on the “Me” tab at the bottom right> Tap on “Sign-up”> Choose your preferred method to sign up > Create your username and password > Tap “Register”.
Click here for a step by step guide on How to Register for a Shopee account.