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[Shopee Majulah Club] Frequently Asked Questions (FAQs)

What is Shopee Majulah Club?

Shopee Majulah Club is a dedicated program for users aged 50 and above, offering 20% cashback vouchers, exclusive brand vouchers, deals, and an upgrade to Gold Member without having to meet existing eligibility criteria.

 

1. Eligibility

 

Who is eligible for the Shopee Majulah Club?

The Shopee Majulah Club is exclusive for Shopee users 50 years old or above. Verify your age here*.

*Note that it may take at least two (2) calendar days for your eligibility to be verified. For full details, please refer to our Terms and Conditions.

 

How do I verify my age?

User verification can only be done via SingPass.

 

Steps:

  1. Open microsite link here.

  2. Select “Retrieve Myinfo with SingPass”.

  3. Tap QR code to log in with your SingPass app.

  4. Tap “Approve” and verify your credentials.

  5. Tap “I Agree” to share your birthdate.

  6. Confirm your birthdate from SingPass.

  7. You’re all set! Refresh the microsite and start shopping now* with Shopee Majulah Club benefits!

 
*Note that it may take at least two (2) calendar days for your eligibility to be verified. For full details, please refer to our Terms and Conditions.
 

 

 

What can I do if my SingPass verification fails?

Please refer here, which sets out steps that you may wish to undertake to troubleshoot your SingPass issue.

 

If you are still experiencing issues, you can try again later or contact the Singpass Helpdesk for assistance here.

 

2. Benefits

 

What benefits do I get as a Shopee Majulah Club member?

As a member, you can enjoy:

1. 20% off no min. spend cashback vouchers (capped at 400 coins). For full details, please refer to our Terms and Conditions.

2. Upsized brand vouchers (e.g. 60% off, or $6 off)

3. Exclusive brand deals at “$6 and under” or “$60 and under” price points

4. Upgrade to Gold member status for existing Classic/Silver members without having to meet existing eligibility criteria set out here.

 
I have verified my age on SingPass, but I still did not receive the benefits?
If it has been more than 2 days*, try logging out and logging in again. If the issue persists, contact Shopee Customer Service for further assistance.
 
*Note that it may take at least two (2) calendar days for your eligibility to be verified. For full details, please refer to our Terms and Conditions.
 

Why is the voucher already fully redeemed?

  • Vouchers are available in limited quantities and refreshed weekly every Tuesday at 00.00.

  • 1 voucher may be claimed and used per user from Tuesday 00.00 to 23.59, subject to availability. 

  • Vouchers are available in limited quantities, on a first-come, first-served basis. 

  • We recommend checking out early to secure the deal early!

 

Why did my voucher disappear?

Refer to the article here.

 

Why can't the Shopee Majulah Club brand voucher be used on all products?

The brand voucher may only apply to selected products, and not all items in the store.
 
I have already verified my age on SingPass, but why did I not get the upgrade to Gold Member?
You may not have been upgraded to Gold Member due to these reasons:
  1. You have only just verified your age. Please check back again after 12pm the next day for your eligibility to be verified.
  2. You are not eligible as you are not aged 50 and above.
 
 
3. Others
 
How can I contact Shopee’s customer support team for more assistance?
To speak to a live agent, you can go to the Me tab > Chat with Shopee on your Shopee app. Click here for a step-by-step guide on how to contact Shopee customer service.
 
As live agents may take a while to respond, you can type keywords or phrases related to your issue within the chat. Our chatbot assistant, Sophie, will suggest relevant articles to assist you in resolving your issue.
 
How can I de-link my SingPass from my Shopee account?
To request the removal of your SingPass linkage, please contact our Customer Support team for further assistance.
 
 
 
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