Birthday and Gender can only be updated once in your account settings.
If you are unable to change your Gender or Birthday, it could be due to one of following reasons:
- You’ve already used your one-time allowance to update your Gender or Birthday.
- You are unable to change your Birthday as it has been verified through KYC via ShopeePay’s KYC or Singpass. KYC is a standard verification process used to confirm your identity, ensure your information is accurate, and protect against fraud.
As it may take a while for live agents to respond, you can send key words or phrases related to your issue within the chat. Our chatbot assistant, Sophie, will suggest relevant articles to help you resolve your issue.