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If you are selling into Singapore,

1. INTRODUCTION

1.1 Welcome to the Shopee platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Shopee account ("Account") so that you are aware of your legal rights and obligations with respect to Shopee Singapore Private Limited and its Affiliates and subsidiaries (individually and collectively, "Shopee", "we", "us" or "our"). For the purposes of these Terms of Services, “Affiliates” means, with respect to an entity, any entity that Controls, is Controlled by, or is under common Control with, that entity, where "Control" means the possession, directly or indirectly, of the power to direct or cause the direction of the management, operating policies, or assets of that entity, whether by way of ownership of more than 50% of its voting or equity securities or assets, or by way of contract, management agreement, voting trust, or otherwise; provided that the term "Affiliates" shall include any variable interest entity regardless of whether any variable interest entity may be, or required to be, consolidated with that entity under generally accepted accounting principles. The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Shopee client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Shopee.

1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Shopee is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Shopee is not involved in the transaction between Users. Shopee may or may not pre-screen Users or the Content or information provided by Users. Shopee reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.4 herein. Shopee cannot ensure that Users will actually complete a transaction.

1.3 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

1.4 Shopee reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Shopee may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Shopee may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

1.5 Shopee reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.BY USING SHOPEE SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN , IN  OUR SELLER EDUCATION HUB, HELP CENTER  AND/OR LINKED HERETO. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

2. PRIVACY

2.1 Your privacy is very important to us at Shopee. To better protect your rights we have provided the Shopee Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Shopee collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you:(i) consent to Shopee's collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy;(ii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Shopee; and(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Shopee’s prior written consent.

2.2 Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.

3. LIMITED LICENSE

3.1 Shopee grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Shopee and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Shopee. You acknowledge that Shopee may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

4. SOFTWARE

Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Shopee reserves all rights to the software not expressly granted by Shopee hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Shopee.

5. ACCOUNTS AND SECURITY

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Shopee, in its sole discretion, finds offensive or inappropriate, Shopee has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Shopee has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

5.2    By registering an Account, you agree and understand that:
 
(a)    You may use any product and/or services available in Sites or applications provided by and/or operated by Shopee.
 
(b)    Shopee may make available through the Sites certain products and/or services that originate from or are offered by Shopee’s affiliates, subsidiaries or partners and other products made available by such affiliates, subsidiaries or partners from time to time in the Sites. You acknowledge and agree that the purchase or transaction of these products and/or services is subject to the terms of service for the respective products or services, which you separately agree to and accept when using or accessing such products, apps, websites or services and, therefore, that Shopee is not responsible for and shall not be liable in the case of any failure or error relating to the purchase or transaction of these products or services. Please contact the relevant provider if you have any questions or encounter any issue in relation to the purchase or transaction of these products or services.
 
(c)    You may be directly connected to and use the product and/or services available in the out of platform application(s) provided by certain of Shopee’s affiliates and associates, including ShopeePay (“Out of Platform Application”).
 
Your Account may be used to sign into, use or access the products, apps, websites and services provided by Shopee, as well as those provided by certain of its affiliates or partners, including but not limited to ShopeePay. Such products, websites and services shall be bound by the respective affiliate or partner's terms and conditions and privacy polices, which you agree to and accept when using or accessing such products, apps, websites or services. You may be able to use or access your Account, including any associated payment methods, transaction records, or other identifiers, through a variety of user interfaces, including, but not limited to, the Shopee app or website, ShopeePay or through other products, apps, websites or services.
 
You may register for an account through Shopee or ShopeePay. By registering an Account, you agree and understand that, to connect all of your ShopeePay services and the Services, your Account will be linked with your account with ShopeePay if you have used the same mobile number to register for both accounts.
 
(d)    In the event that you use the Out of Platform Application as mentioned in paragraph (b) above, the use of such product and/or services shall be subject to the respective terms of service provided by the relevant affiliate or associate of Shopee.

5.3 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Shopee of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Shopee will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

5.4 You agree that Shopee may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate or suspend your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel or suspend any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that Shopee deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, as determined by us from time to time, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchasing of products from the same Seller or related group of Sellers, (g) voucher abuse (including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value, and/or abnormal or excessive use of vouchers on the Site, (h) failure to make timely payment of any outstanding amount including overdue amounts on bank loans (or other obligation) owed to Shopee or any of its Affiliates (subject to applicable law), or (i) behaviour that is harmful to other Users, third parties, or the business interests of Shopee. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Shopee may terminate your Account immediately with or without notice.

5.5 Users may terminate their Account if they notify Shopee in writing (including via email at help@support.shopee.sg) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Shopee after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. Shopee shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Shopee.

5.6 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time. 

5.7 If you are a Seller, you may be entitled to create sub-accounts (“Sub-Account”) on the sub-account platform operated by Shopee (“Sub-Account Platform”) that are linked to your Account(s). You acknowledge and agree that: (a) the purpose of the Sub-Accounts are to enhance the management of your Account(s) as a Seller, and you shall not use the Sub-Accounts for any other purposes (including, but not limited to, fraudulent or illegal activities); (b) while Sub-Accounts are not considered “Accounts” for the purposes of these Terms of Service, the provisions of this Clause 5 shall apply mutatis mutandis to the Sub-Accounts, except that references to “Accounts” shall be to the Sub-Accounts; (c) Sub-Accounts can be configured to have access to your Account(s) and the same rights as your Account(s) (or parts thereof), and you expressly acknowledge and agree that: (i) you are solely responsible for creating and configuring Sub-Accounts, and granting and controlling third party access to the Sub-Accounts; (ii) any third parties to whom you grant access to your Sub-Accounts will have the ability to access and operate your Account; (iii) we shall be entitled to treat any actions of the Sub-Accounts as actions of your Account; and (iv) you shall be responsible for all actions of the Sub-Accounts; and (d) Shopee reserves the right to amend or terminate the operation of the Sub-Account Platform and to close any Sub-Accounts at any time in its sole discretion.

6. TERM OF USE

6.1 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Shopee may effect such termination with or without notice to you.

6.2 You agree not to: 

(a) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(b) violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items policy; 

(c) upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way; 

(d) use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; 

(e) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services; 

(f) remove any proprietary notices from the Site; 

(g) cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Shopee; 

(h) use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein; 

(i) use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;

(j) open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;

(k) access the Shopee platform, open a user account, or otherwise access your user account using any non-official Shopee hardware or software, including but not limited to an emulator, simulator, bot or other similar hardware or software; 

(l) manipulate the price of any item or interfere with other User's listings; 

(m) take any action that may undermine the feedback or ratings systems;

(n) attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Shopee with respect to the Services and/or data transmitted, processed or stored by Shopee; 

(o) harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information; 

(p) upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); 

(q) upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; 

(r) upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other unauthorised form of solicitation; 

(s) upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment; 

(t) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges; 

(u) interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site; 

(v) take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

(w) use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism; 

(x) use the Services in violation of or to circumvent any sanctions or embargo administered or enforced by the U.S. Department of Treasury’s Office of Foreign Assets Control or the U.S. Department of State, the United Nations Security Council, the European Union, His Majesty’s Treasury or any other relevant sanctions authority (collectively, the “Sanctions”); 

(y) use the Services to violate the privacy of others or to "stalk" or otherwise harass another; 

(z) infringe the rights of Shopee, including any intellectual property rights and any passing off of the same thereof;

(aa) use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above; 

(bb) list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others; and/or

(cc) direct or encourage another user to conduct a transaction other than on the Site.

6.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Shopee, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Shopee be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

6.4 You acknowledge that Shopee and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site without any liability to you. Without limiting the foregoing, Shopee and its designees shall have the right to remove any Content (i) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (ii) if we receive a complaint from another User; (iii) if we receive a notice or allegation of intellectual property infringement or other legal instruction or request for removal; or (iv) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by Shopee or submitted to Shopee, including, without limitation, information in Shopee Forums and in all other parts of the Site.

6.5 You acknowledge, consent to and agree that Shopee may access, preserve, and/or disclose your Account information, Content, and any other materials or information you provide to us to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law, pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Shopee, or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or our Prohibited and Restricted Items Policy; (c) respond to claims that any Content violates the rights of third parties, including intellectual property rights; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Shopee, its Users and/or the public.

7. VIOLATION OF OUR TERMS OF SERVICE

7.1 Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:

⦁ Listing deletion

⦁ Limits placed on Account privileges 

⦁ Account suspension and subsequent termination

⦁ Criminal charges 

⦁ Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

7.2 If you believe a User on our Site is violating these Terms of Service, please contact Shopee customer service.

8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1 As stated above, Shopee does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners (“IPR Owner”).

8.2 Except where expressly stated otherwise, the Users are independent individuals or businesses and they are not associated with Shopee in any way and Shopee is neither the agent nor representative of the Users and does not hold and/or own any of the merchandises listed on the Site.

8.3 If you are an IPR Owner or an agent duly authorised by an IPR Owner ("IPR Agent") and you believe that your right or your principal's right has been infringed, please submit a complaint via Shopee's Brand IP Portal and provide us the documents to support your claim. Do allow us time to process the information provided. Shopee will respond to your complaint as soon as practicable.

8.4 Complaints under this Section 8 must be provided in the form prescribed by Shopee, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) a description of the nature of alleged infringement with sufficient details to enable Shopee to assess the complaint; (d) URL(s) of the listing(s) which contain the alleged infringement; (e) sufficient information to allow Shopee to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (f) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (g) a statement by the Informant that the information in the notification is accurate, that the Informant will indemnify us for any damages we may suffer as a result of the information provided by the Informant, and that the Informant has the appropriate right or is authorised to act on the IPR Owner’s behalf in all matters relating to the complaint.

8.5 Shopee acknowledges that a brand or manufacturer may, subject to applicable law, have the right to enter into certain exclusive distribution agreements or minimum advertised price agreements for its products with other third parties. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the brand or manufacturer and the respective third parties with whom it contracts, Shopee generally does not assist in the enforcement of such exclusive distribution rights or price-control matters except where required by law.

8.6 Without limitation to the indemnity at Clause 32, each and every Seller agrees to indemnify and hold Shopee and its Affiliates harmless from any and all claims, causes of action, damages and judgments arising out of or relating to (a) any intellectual property infringement claim, complaint, or violation relating to any Content or product listings, and/or (b) any removal of such Content or product listings pursuant to or in relation to any intellectual property infringement claim, complaint, or violation.

9. PURCHASE AND PAYMENT

9.1 Payments for goods purchased on Shopee can be made by using one or more of the following payment methods in each country it operates in:

(i) Credit Card

Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in. 

(ii) Instalment Purchase PlanBuyers may pay via instalment for orders exceeding S$200. Payment via instalments are processed through third-party channels. The banks that currently support instalment plans are UOB, OCBC and DBS. 

(iii) Other payment methods, including ShopeePay
Buyers may also link their bank accounts, permitted payment wallets or other permitted payment methods on our Site from time to time.
Where a Buyer provides consent to Shopee to link or save any payment method to their Account, the Buyer consents to Shopee sharing such payment method information with any payment processor, payment gateway, payment facilitator or other payment intermediary, channel or service provider for purposes of storing such payment method information and processing payments using such payment methods.

 
ShopeePay’s services are provided pursuant to the terms, conditions and policies of use of service as determined by ShopeePay. By activating a ShopeePay Account and using ShopeePay services, you shall agree to the terms, conditions, and policies as determined by ShopeePay, and you hereby consent to Shopee sharing your personal data/information in Shopee’s possession and/or under Shopee’s control to ShopeePay for the purpose of activating a ShopeePay Account, and to manage, operate, administer and provide ShopeePay services to you, and for all related and incidental purposes. The collection, use and processing of Users' data is governed by the Shopee Privacy Policy and ShopeePay Privacy Policy, respectively.

 
9.2    Availability of a given payment method or its compatibility with Shopee may depend on your payment method and other factors and may change at any time.
 
9.3    You may be able to save a payment method to your Account through the Shopee application or website, ShopeePay or the payment method issuer’s application or website. In order to save a payment method, you must complete required information on any registration forms presented to you. The information that you provide must be current, complete and accurate, and you must maintain it as such.
 
9.4    When you save a payment method, Shopee may store information relating to the payment method, such as your name, user ID, phone number, account number, account information, billing address or delivery address and other information relating to your account, and share such information with ShopeePay, to be reflected in ShopeePay. Shopee reserves the right to modify, suspend, cancel and/or set any conditions, including but not limited to setting minimum spending amount, for any payment method.
 
9.5    Where your Account is linked with your ShopeePay Account, your saved payment methods will be able to be used in both your Account and your ShopeePay Account, and you may use the saved payment method on ShopeePay or on the Sites.
 
9.6    You authorize us to confirm that your payment method is in good standing with its provider, including, but not limited to, by submitting a request for a payment authorization and/or a low-value credit and/or debit to the payment method, in accordance with payment network rules or other requirements applicable to the payment method.
 
9.7    Except where Shopee or its affiliate is the issuer, neither Shopee nor its affiliates are a party to your payment methods’ accountholder agreements, privacy policy or other terms of use. Nothing in these Terms of Service modifies any such payment method issuer terms. In the event of any inconsistency between these Terms and your payment method issuer's terms or privacy policy, these Terms of Service will govern the relationship between you and Shopee, and your payment method issuer's terms will govern the relationship between you and the payment method issuer. Shopee does not make any representation or verify that any of your payment methods is in good standing or that the issuer of your payment method will authorize or approve any transaction with a merchant when you use Shopee.
 
9.8    Except where Shopee or its affiliate is the issuer, neither Shopee nor its affiliates are involved in issuing credit or determining eligibility for credit, nor do they exercise control over the availability or accuracy of payment methods or funds, the provisioning (or addition) of payment methods to Shopee, or addition of funds to payment method balances. For any concerns relating to the foregoing, please contact your payment method's issuer.

9.9 Buyer may only change their preferred mode of payment for their purchase prior to making payment.

9.10 Shopee takes no responsibility and assume no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

10. SELLER BALANCE

10.1 Your Account allows the storage of money you receive from your sales proceeds made on the Platform (“Seller Balance”). The sum of this money, minus any withdrawals, will be reflected as your Seller Balance’s balance. For the avoidance of doubt, your Seller Balance’s balance may become negative in certain situations, and no further withdrawals may be made until such balance becomes positive (including from the receipt of future sales proceeds).

10.2 You may transfer funds from your Seller Balance (up to the amount of your Seller Balance's positive balance) to your linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) a maximum of once per day. Shopee may also automatically transfer funds from your Seller Balance to your Linked Account on a regular basis, as determined by Shopee. Shopee shall only process such transfers on business days and such transfers may take up to two business days to be credited to your Linked Account. Shopee is only able to make payment to Sellers via bank transfer. Hence, Sellers are required to provide Shopee with their bank account details in order to receive payments from their Seller Balance.

10.3 Sellers are entitled to one (1) free Withdrawal Request per week (“Weekly Withdrawal Limit”). Shopee may impose a fee of SGD0.20 for each additional Withdrawal Request made in excess of the Weekly Withdrawal Limit (“Withdrawal Fee”). The Weekly Withdrawal Limit and the Withdrawal Fee are subject to change at Shopee’s sole discretion.

10.4 Money from your sale of items on Shopee shall be credited to your Seller Balance within 15 days after the order is deemed to be delivered (i.e. not later than the end of the return/refund period).

10.5 While for most orders earnings from the seller’s sales will be credited within 7-15 days after the order is delivered, for orders delivered by non-integrated logistics providers, earnings may take up to 23 days from the seller’s ship-out date to be credited.

10.6 Notwithstanding the foregoing, Shopee may temporarily extend the escrow period or take other steps to protect users and/or the platform, including where there is suspected fraud or irregular activity, or where required by governmental or regulatory authorities or an order of court. Such reviews may delay crediting of earnings and may result in account suspension or restriction or such other measures as provided for in Section 5.4 of Shopee’s Terms of Service.

10.7 Once submitted, you may not modify or cancel a Withdrawal Request.

10.8 If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to deduct the debit and applicable fees from your Seller Balance in the future.

10.9 You authorize us to initiate debit or credit entries to your Seller Balance (including where this would result in your Seller Balance’s balance remaining or becoming negative):

(i) to correct any errors in the processing of any transaction;

(ii) where Shopee has determined that you have engaged in fraudulent or suspicious activity and/or transactions;

(iii) in connection with any lost, damaged or incorrect items;

(iv) in connection with any rewards or rebates;

(v) in connection with any outstanding fees;

(vi) in connection with the settlement of any transaction dispute, including any compensation due to, or from, you;

(vii) in connection with any banned items or items that are detained by customs;

(viii) in connection with any change of mind agreed to by both Buyer and Seller; 

(ix) in connection with the settlement of any outstanding amount (or other obligation) owed to 

Shopee or any of its Affiliates, subject to applicable law; 

(x) to purchase Advertising Credits where you have activated the Advertising Credits Top Up Feature and your Advertising Credits have fallen below your Advertising Credits Minimum Amount; and

(xi) in connection with any return and/or refund requests which are approved in accordance with our Refunds and Returns Policy.

10.10 If your Account has been terminated, deactivated or suspended in accordance with these Terms of Service, or your Account remains inactive (for such duration as Shopee may prescribe from time to time), we shall be entitled to charge a fee for the administration of any remaining Seller Balance in your Account. The amount and frequency of such fee shall as Shopee may prescribe from time to time.

11. SHOPEEPAY

11.1 Where you have both an Account with Shopee and an account with ShopeePay Pte. Ltd., you authorise Shopee to disclose such information to ShopeePay as is necessary for ShopeePay to provide the Services (as defined in the ShopeePay Terms of Service) to you, including but not limited to any payment details associated with your Account.

12. SHOPEE GUARANTEE

12.1 Shopee Guarantee is a service provided by Shopee or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by Shopee or its authorised agent (“Shopee Guarantee Account”). Seller will not receive interest or other earnings from the sum you have paid into Shopee Guarantee Account.

12.2 After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in Shopee Guarantee Account until:

(a) Buyer sends confirmation to Shopee that Buyer has received his/her goods, in which case, unless 12.2(d) applies, Shopee will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable) and the Total Fees (defined below) in Shopee Guarantee Account to Seller;

(b) Shopee Guarantee Period expires, in which case, unless 12.2(c) or 12.2(d) applies, Shopee will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable) and the Total Fees (defined below)) in Shopee Guarantee Account to Seller;

(c) Shopee determines that Buyer’s application for a return of goods and/or refund is successful, in which case, unless 12.2(d) applies, Shopee will provide a refund to Buyer, subject to and in accordance with the Refunds and Return Policy;

(d) such other time as Shopee reasonably determines that a distribution of Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable) and the Total Fees (defined below)) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.

Shopee Guarantee is only offered to Buyers who have made payment through the channels provided by Shopee into Shopee Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under Shopee Guarantee. 

12.3 Payments made through Shopee channels will be held in the Shopee Guarantee Account for a specified period of time. To find out more about the payment period, please click this link. 

12.4 If, for any reason, the Seller's bank account cannot be credited and/or the Seller cannot be contacted, Shopee will use reasonable endeavours to contact the Seller using the contact details provided by him/her.  In the event that the Seller cannot be contacted and the Buyer’s Purchase Monies remain unclaimed for more than twelve (12) months after they become due to the Seller, Shopee will deal with such unclaimed Buyer's Purchase Monies in accordance with any applicable laws.

12.5 Seller/Buyer must be the beneficial owner of the Account and conduct transaction on the Site only on behalf of him or herself. Shopee may require Seller or Buyer to provide his or her personal data such as recent identity photograph, bank account details and/or any other such documentation necessary, for verification purposes, including verification required by third party payment processing and logistic service providers. Seller/Buyer hereby grants Shopee his/her consent to use or provide to third party his/her personal data to facilitate his/her use of the Site. Further, Seller/Buyer authorises Shopee to use his/her personal data to make any inquires we consider necessary to validate his/her identity with the appropriate entity such as his/her bank. For more information in relation to how Shopee handles your personal information, please visit our Privacy Policy page.

12.6 The Shopee Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the Shopee Guarantee. The Shopee Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Shopee accepts no liability in connection with the same. Without limitation, the Shopee Guarantee does not constitute a product warranty.

12.7 Buyer and Seller acknowledge and agree that Shopee’s decision (including any appeals) in respect of and relating to any issues concerning the Shopee Guarantee is final.

12.8 For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Shopee Guarantee.

13. SHOPEE COINS REWARD SYSTEM

13.1 Users may earn loyalty points (“Shopee Coins”) by buying merchandise on the Site using the Shopee Guarantee system or through participation in other Shopee activities as Shopee may from time to time determine (“Eligible Activities”) based on the conversion rate determined by Shopee in its sole discretion. Generally, Shopee Coins will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Shopee. You are eligible to participate in the Shopee Coins reward system if you are a User and your Account does not exclude you from participation. Users may earn loyalty points (“Shopee Coins”) by buying merchandise on the Site using the Shopee Guarantee system or through participation in other Shopee activities as Shopee may from time to time determine (“Eligible Activities”) based on the conversion rate determined by Shopee in its sole discretion. Generally, Shopee Coins will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Shopee. You are eligible to participate in the Shopee Coins reward system if you are a User and your Account does not exclude you from participation.

13.2 Transactions not completed on the Site using the Shopee Guarantee do not qualify for the Shopee Coins reward system. Shopee may at its sole discretion exclude categories of items from the Shopee Coins reward system.

13.3 Shopee Coins have no monetary value, does not constitute your property and cannot be purchased, sold, transferred or redeemed for cash. Shopee Coins credited to Buyers have no monetary value, do not constitute Buyer’s property and cannot be purchased, sold, transferred or redeemed for cash by Buyer.

13.4 Subject to Shopee rules and regulation as determined, varied or modified by Shopee from time to time, subject to any cap imposed by Shopee at its sole discretion, Users may redeem or donate Shopee Coins by sending a request to Shopee and use Shopee Coins to donate to a charity registered with Shopee or offset the purchase price of selected items when making purchases on the Site (as the case may be) as advised by Shopee from time to time. All refunds will be subject to Shopee’s Refunds and Return Policy. 

13.5 The Shopee Coins you redeem or donate will be deducted from your Shopee Coin balance. Each Shopee Coin comes with an expiry date. Do check your account details on the Site for Shopee Coin balances and expiry date.

13.6 From time to time, we may tell you that bonus Shopee Coins will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make with participating Sellers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.

13.7 If you have a dispute in relation to the number of Shopee Coins which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.

13.8 Shopee gives no warranty and accepts no responsibility as to the ultimate tax treatment of Shopee Coins. You will need to check with your tax advisor whether receiving Shopee Coins affects your tax situation.

13.9 Shopee reserves the right to (i) discontinue the Shopee Coins reward system at any time at its sole discretion, and/or (ii) cancel or suspend a User’s right to participate in Shopee Coins reward system, including the ability to earn and redeem Shopee Coins, at its sole discretion.

14. SHOPEE COINS MARKETING SERVICES

14.1 Sellers may purchase Shopee Coins for gratuitous distribution to Buyers for marketing purposes under the “Marketing Centre” section of the Seller Centre (“Marketing Centre”).  If you are a Seller that purchases Shopee Coins, you will be deemed to have consented to the terms and conditions described in this Section, and any explanatory materials published on this Site, the Seller Centre or otherwise communicated to Sellers in writing (“Seller Coins Rules”).

14.2 In order to purchase Shopee Coins, you must be an eligible Seller under the Seller Coins Rules. At the time you purchase and pay for the Shopee Coins, your Account must not be suspended.

14.3 You may purchase Shopee Coins via the payment methods set out in the Marketing Centre.  After payment is completed, the Shopee Coins will be issued to your Account for giveaway to Buyers within 24 hours, and shall expire six (6) months after purchase or such other time as determined by Shopee. Except as otherwise provided in the applicable Seller Coins Rules, you may not cancel the order and/or request for a refund after you have purchased Shopee Coins and completed the payment process.

14.4 Shopee Coins purchased by Sellers may only be given away, free-of-charge, to Buyers via promotional channels made available in the Marketing Centre.  You may not sell, redeem, or otherwise deal in, Shopee Coins under any circumstances.  You agree that failure to comply with this section or any of the Seller Coins Rules may, without limitation, result in the forfeiture of Shopee Coins purchased by you, in addition to any other actions or remedies that Shopee may take or enforce.

14.5 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of Shopee Coins.

14.6 You are advised to only purchase Shopee Coins after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Seller Coins Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing Shopee Coins.

14.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF SHOPEE COINS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SHOPEE COINS  IN QUESTION ONLY.

15. SHOPEE COIN CASHBACK VOUCHER

15.1 Users may receive a voucher entitling them to additional Shopee Coins (the “Shopee Coin Cashback Voucher”) on eligible purchases on the Site. Upon the completion of a successful transaction where the Shopee Coin Cashback Voucher has been applied, additional Shopee Coins will be credited to a User’s Account based on the conversion rate as indicated in the terms and conditions of such Shopee Coin Cashback Voucher (“Additional Shopee Coins Rate”) or as determined by Shopee in its sole discretion. Shopee Coins credited to a User following the redemption of a Shopee Coin Cashback Voucher shall have the same terms and conditions (including in relation to expiry) as regular Shopee Coins.

15.2 Shopee may allow Sellers to generate their own Shopee Coin Cashback Vouchers (each a “Seller Coin Cashback Voucher”), which Buyers may apply to eligible purchases from the Seller’s store. If you are a Seller that generates a Seller Coin Cashback Voucher, you will be deemed to have consented to the terms and conditions described in this Section.

15.3 When generating a Seller Coin Cashback Voucher, the Additional Shopee Coins Rate will be determined by Seller at the Seller’s own discretion. Seller shall be solely responsible for the accuracy of the Additional Shopee Coins Rate. 

15.4 For each completed transaction where a Buyer successfully applies a Seller Coin Cashback Voucher, the Seller shall pay Shopee the value of the additional Shopee Coins credited to the Buyer (“Coin Cashback Price”). The Coin Cashback Price is calculated in Singapore Dollars as the number of additional Shopee Coins to be credited to the Buyer’s Account divided by 100, rounded up to the nearest cent. 

15.5 Following the successful completion of a transaction, Shopee shall deduct the Coin Cashback Price from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 12.2. Shopee shall issue receipts or tax invoices for the Coin Cashback Price on request. For the avoidance of doubt, the Coin Cashback Price applies in addition to the Total Fees under the Terms of Service.

15.6 The Coin Cashback Price is strictly non-refundable.

16. DELIVERY

16.1 Shopee will inform Seller when Shopee receives Buyer’s Purchase Monies. Unless otherwise agreed with Shopee, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer. For shipment using Non-Shopee Supported Logistics, Sellers and buyers will have to track their shipments via the logistics providers' platforms.

16.2 Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Shopee Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing. 

16.3 Shopee may offer Buyers a guaranteed delivery date for eligible products (“Eligible Products”). If an Eligible Product does not arrive on or before the guaranteed delivery date as stated in the Order Details page on the Site ("Guarantee Arrival date"), Shopee may issue a voucher ("Guaranteed On-Time Voucher”) to Buyer. Delivery dates shown on the Product Detail page are indicative estimates only and Shopee is not responsible for any other delivery date that is not stated in the Order Details page. For Eligible Products, once the Guaranteed Arrival Date has passed, Buyers need to claim the Guaranteed On-Time Voucher on the Order Details page within 3 days of the expiry of the applicable Shopee Guarantee Period (if Buyer does not click “Order Received”) or within 3 days of the date that Buyer clicks “Order Received”, otherwise the voucher will be forfeited. Guaranteed On-Time Vouchers cannot be cashed in whole or in part or transferred in any way, are based on availability and are subject to the terms and conditions of usage (including validity period) as specified by Shopee from time to time. For the avoidance of doubt, Guaranteed On-Time Vouchers are offered at Shopee’s discretion and shall not constitute any admission of liability or wrongdoing by Shopee. By using the Guaranteed On-Time Voucher, Buyer unconditionally and unequivocably waives, release and discharges Shopee from all actions, proceedings, claims and demands whatsoever which Buyer may have in respect of a failed or late delivery of Eligible Products.

16.4 For orders shipped using Shopee Supported Logistics (i.e. third-party logistics providers that have integrated their system with Shopee), users may raise a request to Shopee under, amongst others, Shopee's Refunds and Return Policy for items damaged or lost during the course of delivery. For orders not shipped using Shopee Supported Logistics, users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that Shopee will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.

16.5 For Cross-Border Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of Singapore, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Shopee cannot provide any legal advice in this regard and agrees that Shopee shall not bear any risks or liabilities associated with the import and export of such products to Singapore.

16.6 Where the Buyer elects to have a purchased item delivered by Shopee Supported Logistics, the fees payable to the relevant delivery company (“Shipping Fee”) shall be borne by the Buyer, Seller and Shopee in such proportions as may be determined by Shopee and published on the Site from time to time.  Shopee shall (i) collect the Buyer’s proportion of the Shipping Fee from the Buyer, (ii) deduct the Seller’s proportion of the Shipping Fee from the Buyer’s Purchase Monies in accordance with Section 12.2, and (iii) pay the total Shipping Fee to the delivery company.

16.7 For the avoidance of doubt, any Shopee-supported logistics services provided to Buyers and Sellers for overseas freight of goods from outside of Singapore to destinations within Singapore, as well as onshore logistics services for local freight, are provided or managed by SPX Express Private Limited.

17. CANCELLATION, RETURN AND REFUND

17.1 Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Shopee Guarantee Account.

17.2 Buyer may apply for the return of the purchased item and refund, subject to and in accordance with Shopee’s Refunds and Return Policy. Please refer to Shopee’s Refunds and Return Policy for further information.

17.3 Shopee reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Shopee Guarantee Account.

17.4 If you have redeemed Shopee Coin for your transaction and you are successful in obtaining a refund based on Shopee’s Refunds and Return Policy, Shopee shall refund the monies you have actually paid for the item and credit back any redeemed Shopee Coin to your Account separately.

17.5 Shopee does not monitor the cancellation, return and refund process for offline payment.

17.6 Subject to Section 17.7, refunds to Buyers shall be made via the same payment method used by the Buyer for the original purchase (“Original Payment Method”) within the applicable timeline published from time to time at [Return Refund] Return and refund timeframe (or such other URL or location as may be utilised by Shopee from time to time for such purpose).

17.7 In the event that Shopee is unable to effect the refund via the Original Payment Method for any reason whatsoever (including, but not limited to, where the Original Payment Method is no longer valid or cannot be used to receive funds), Buyer acknowledges and agrees that (i) Shopee may effect the refund via the issuance of Shopee vouchers (of equivalent value to the refund amount) in accordance with such timeline as may be determined by Shopee, and (ii) upon issuance of such vouchers, Buyer shall have no further right or claim against Shopee in connection with such refund.

18. SELLER’S RESPONSIBILITIES

18.1 Seller shall properly manage and ensure that relevant information of the item (such as the price, item specifications and inventory amount) and any terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate, misleading or incomplete information.

18.2 The price of items for sale will be determined by the Seller at his/her own discretion.

18.3 For local orders where items are located in Singapore at the point of sale, Seller, if registered for Goods and Services Tax (“GST”) in Singapore, is required to provide the GST inclusive prices to Buyer and shall issue tax invoice, receipt or credit note, where applicable, to Buyer on request.

18.4 For international orders where items are located outside Singapore at the point of sale, the price of an item shall include any GST, import taxes, customs duties and fees levied by the Singapore authorities upon importation and Seller shall not charge Buyer such amounts additionally and separately, with the exception of imports under clause 18.5.

18.5 Sellers who deliver items using incoterm “Delivery Duty Unpaid (DDU)” for the import of goods from Japan to Singapore are required to inform Buyer that import taxes may be separately collected by the carrier upon delivery of goods.

18.6 Seller is responsible for responding to Buyer’s queries on Seller’s GST registration status.

18.7 Seller agrees that Shopee may at its discretion engage in promotional activities to induce transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways. The final price that Buyer will pay actually will be the price that such adjustment is applied to.

18.8 For the purpose of promoting the sales of the items listed by Seller, Shopee may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by Shopee.

18.9 Under Sections 18.3 and 18.4, Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the item sold and Shopee cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.

18.10 Seller acknowledge and agrees that Seller’s violation of any of Shopee’s polices will result in a range of actions as stated in Section 7.1.

19. PAID ADVERTISING

19.1 Shopee offers keyword advertising (“Keyword Advertising”) and other advertising services, including participation in flash deals (“Flash Deal Advertising”) (Keyword Advertising and Flash Deal Advertising hereinafter referred to together as "Paid Advertising") on its Paid Advertising Site and other site/s on an ongoing basis. Sellers may purchase the Paid Advertising services. Shopee provides the Paid Advertising services in accordance with these Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.

19.2 In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising services, your Account must not be suspended.

19.3 You may purchase Paid Advertising services by purchasing advertising credits on the Paid Advertising Site or other site/s (“Advertising Credits”), and fees payable for the Paid Advertising services will be deducted from the Advertising Credits by Shopee. All Advertising Credits will be subject to goods and services tax and expire after six (6) months of purchase, or such other time as determined by Shopee. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process.

19.4 You may also choose to have your Advertising Credits automatically topped up via your Seller Balance (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your Seller Balance in accordance with Section 10 of these Terms of Service.

19.5 You have the option to purchase Keyword Advertising services at the time you list an item for sale or subsequently. When you purchase Keyword Advertising, you can set different budgets, keywords, marketing periods, etc. for each item in accordance with the Paid Advertising Rules. The Keyword Advertising service for each item will be activated and will expire on the respective dates set by you (the “Paid Advertising Period”). You will not be entitled to transfer the remaining Paid Advertising Period or Advertising Credits to other items if an item is sold or unlisted during the Paid Advertising Period you set for that item. The Advertising Credits will also not be refunded.

19.6 You have the option to purchase Flash Deal Advertising services during the periods nominated by Shopee.  When you purchase Flash Deal Advertising services, you may nominate items to be included in a flash sale and Shopee may include such items in a flash sale at its sole and absolute discretion. Advertising Credits are not transferable to other items once used, regardless of whether the items are sold/unsold, or unlisted during the flash sale.  The Advertising Credits will also not be refunded.

19.7 The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Shopee has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any listing removed pursuant to this Section 18.7 will not be refunded. Shopee will also not be liable to compensate you for any loss whatsoever in relation to listings removed pursuant to this Section 19.7. 

19.8 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.

19.9 You are advised to only purchase Paid Advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising service.

19.10 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.

19.11 For Sellers located in Singapore, the tax invoices for the automatic top up of Paid Advertising can be retrieved from the Seller Center.

20. PURCHASE AND SALE OF ALCOHOL

20.1 The purchase and sale of alcoholic products (“Alcohol”) on the Site is permitted by Shopee subject to the terms and conditions of this Section 20. If you are a buyer of Alcohol (“Alcohol Buyer”), you will be deemed to have consented to the terms and conditions in this Section 20 when you purchase Alcohol on the Site. Similarly, if you are an approved seller of Alcohol (“Alcohol Seller”), you will be deemed to have consented to the terms and conditions in this Section 20 when you sell Alcohol on the Site.

20.2 If you are an Alcohol Buyer:

(i) you represent and warrant that you and (if applicable) the person receiving the Alcohol (“Recipient”) are aged 18 or above; 

(ii) you shall not request delivery of Alcohol to any public place (as that term is defined in the Liquor Control (Supply and Consumption) Act 2015 as amended from time to time); and 

(iii) if requested by an Alcohol Seller or Shopee (or its agents), you and/or the Recipient shall provide photo identification for age verification purposes.

20.3 If you are an Alcohol Seller, you represent and warrant that: 

(i) you hold all necessary licences and/or permits to sell Alcohol through the Site, and shall provide a copy of such licences and/or permits and supporting documents to Shopee immediately upon request for verification purposes; and

(ii) all information and documents provided to Shopee are true and accurate.

20.4 When delivering Alcohol to an Alcohol Buyer:

(i) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and

(ii) Shopee (via the delivery agent) reserves the right to refuse the delivery of Alcohol if the Alcohol Buyer and/or the Recipient appears intoxicated or is unable to provide valid photo identification for age verification purposes.

20.5 Each Alcohol Buyer and Alcohol Seller severally agrees to indemnify, defend and hold harmless Shopee, and its shareholders, subsidiaries, Affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any inaccuracy or breach of its representations in Section 20.2 and/or Section 20.3 (as applicable); and (b) its breach of any law or any rights of a third party.

21. COMMISSION AND FEES

21.1 Shopee charges a commission fee (“Commission Fee”) and a transaction handling fee (“Transaction Fee”) for all successful transactions completed on the Site. The Commission Fee and Transaction Fee is borne by the Seller, and shall each be calculated according to the rates as notified to Sellers from time to time on the Site. The Commission Fee and Transaction Fee is each subject to GST (“Tax Amount”), and the Seller is responsible for such Tax Amount.

21.2 For Sellers located outside of Singapore, Shopee charges a fee for all successful transactions completed on the Site (“Cross Border Fee”). The Cross Border Fee is borne by the Seller, and is calculated according to the rates as notified to such Sellers from time to time on the Site.  

21.3 Shopee charges an additional fee for all successful transactions completed on the Site where the Buyer selects SPayLater as the payment method (“SPayLater Fee”). The SPayLater Fee is borne by the Sellers, and is calculated according to the rates as notified to such Sellers from time to time on the Site. The SPayLater Fee is subject to GST (“SPayLater Tax Amount”), and the Seller is responsible for such SPayLater Tax Amount. 

21.4  For Sellers that sell Products on the Platform through the Shopify API, Shopee charges a fee for all successful transactions completed on the Site (“Shopify Transaction Fee”).  The Shopify Transaction Fee is borne by the Seller, and is calculated as one and a half percent (1.5%) of the Buyer’s Purchase Monies, rounded up to the nearest cent. The Shopify Transaction Fee is subject to GST (“Shopify Tax Amount”), and the Seller is responsible for such Shopify Tax Amount.  For the avoidance of doubt, the Shopify Transaction Fee and Shopify Tax Amount applies in addition to the Transaction Fee and Tax Amount.

21.5 Shopee may also charge additional service fees in respect of any other Services provided by Shopee to the Seller (including, but not limited to, the Free Shipping Special Programme or the Coins Cashback Programme) (“Other Fees”). Such Other Fees shall be calculated in accordance with the terms and conditions of the relevant Service.

21.6   Following the successful completion of a transaction, Shopee shall deduct the Commission Fee, Transaction Fee, Tax Amount, Cross Border Fee, SPayLater Fee, SPayLater Tax Amount, Shopify Transaction Fee, Shopify Tax Amount and Other Fees (as applicable) (collectively, the "Total Fees") from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 12.2. Shopee shall issue receipts or tax invoices for the Total Fees paid by Seller on request. For Sellers located in Singapore, these tax invoices can be retrieved from the Seller Center.

22. OVERSEAS VENDOR REGISTRATION

22.1 For Sellers located outside of Singapore selling Digital Services that fall under the scope of the Overseas Vendor Registration Regime ("Overseas Digital Services Seller"), supplies of Digital Services to Buyers (i.e. individuals and non-GST registered businesses) are subject to GST ("OVR GST Amount"). If Buyer is GST registered, the responsibility lies with the GST-registered Buyer to provide his GST registration number to Shopee and Seller as evidence that he is indeed GST-registered. With effect from 1 January 2023, the scope of the Overseas Vendor Registration Regime will be extended to include non-digital services that can be supplied and received remotely and low value goods sold by sellers from outside of Singapore. 

22.2 Shopee shall withhold and timely remit the appropriate OVR GST Amount to the Singapore Tax authorities. The Overseas Digital Services Seller shall ensure that all applicable taxes required to be charged on the sale of the Digital Service, if any, are duly applied. The Overseas Digital Services Seller shall cooperate and endeavor to provide Shopee with all necessary information in order to comply with the applicable tax requirements under the Overseas Vendor Registrations regime. With effect from 1 January 2023, the scope of the Overseas Vendor Registration Regime will be extended to include non-digital services that can be supplied and received remotely and low value goods sold by sellers from outside of Singapore.

23. DISPUTES

23.1 In the event a problem arises in a transaction, such problem shall be resolved according to Shopee’s policies.

23.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Shopee or its Affiliates (except where Shopee or its Affiliates is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.

23.3 Users covered under Shopee Guarantee may send written request to Shopee to assist them in resolving issues which may arise from a transaction upon request. Shopee may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute. For more information, please refer to Shopee’s Refunds and Return Policy.

23.4 To be clear, the services provided under this Section 23 are only available to Buyers covered under Shopee Guarantee. Buyer using other payment means for his/her purchase should contact Seller directly.

24. FEEDBACK

24.1 Shopee welcomes information and feedback from our Users which will enable Shopee to improve the quality of service provided. Please refer to our feedback procedure below for further information:

(i) Feedback may be made in writing through email to or using the feedback form found on the App.

(ii) Anonymous feedback will not be accepted.

(iii) Users affected by the feedback should be fully informed of all facts and given the opportunity to put forward their case.

(iv) Vague and defamatory feedback will not be entertained.

25. DISCLAIMERS

25.1 THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY SHOPEE OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOPEE DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

25.2 YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

25.3 SHOPEE HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE SHOPEE AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.

26. EXCLUSIONS AND LIMITATIONS OF LIABILITY

26.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHOPEE BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:

(i) (A) LOSS OF USE; (B) LOSS OF PROFITS; (C) LOSS OF REVENUES; (D) LOSS OF DATA; (E) LOSS OF GOOD WILL; OR (F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; OR

(ii) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF SHOPEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

26.2 YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.

26.3 IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: (A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE SHOPEE GUARANTEE; AND (B) SG $100 (ONE HUNDRED SINGAPORE DOLLARS).

26.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SHOPEE’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF SHOPEE THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.

27. LINKS TO THIRD PARTY SITES AND SHARING VIDEOS FROM YOUTUBE

27.1 Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of Shopee in any manner whatsoever and you therefore access them at your own risk. Shopee is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Shopee is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Shopee of any linked site and/or any of its content therein.

27.2 Shopee allows you to share videos from YouTube on the Shopee Livestream feature ("YouTube Content").  By sharing YouTube Content, you hereby agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).

28. YOUR CONTRIBUTIONS TO THE SERVICES

28.1 By submitting Content for inclusion on the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to Shopee. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution. You hereby grant Shopee and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.

28.2 Any Content, material, information or idea you post on or through the Services, or otherwise transmit to Shopee by any means (each, a "Submission"), is not considered confidential by Shopee and may be disseminated or used by Shopee without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. By making a Submission to Shopee, you acknowledge and agree that Shopee and/or other third parties may independently develop software, applications, interfaces, products and modifications and enhancements of the same which are identical or similar in function, code or other characteristics to the ideas set out in your Submission. Accordingly, you hereby grant Shopee and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to develop the items identified above, and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform any Submission on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works). This provision does not apply to personal information that is subject to our privacy policy except to the extent that you make such personal information publicly available on or through the Services.

29. THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS

29.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Shopee is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Shopee responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.

29.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Shopee. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Shopee has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Shopee shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Shopee may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.

30. YOUR REPRESENTATIONS AND WARRANTIES

You represent and warrant that:

(a) you possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms of Service and to comply with its terms; 

(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations; and

(c) you are not located or resident in a country or territory that is the subject or target of Sanctions (including Iran, Cuba, Syria, North Korea, Crimea, Donetsk, Luhansk regions in Ukraine).

31. FRAUDULENT OR SUSPICIOUS ACTIVITY

If Shopee, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect Shopee, other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

(a) We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;

(b) We may suspend your eligibility for Shopee Guarantee;

(c) We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by courts in Singapore or elsewhere and directed to Shopee;

(d) We may refuse to provide the Services to you now and in the future;

(e) We may hold your funds for a period of time reasonably needed to protect against the risk of liability to Shopee or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.

For the purposes of this Section:

"Chargeback" means a request that a Buyer files directly with his or her debit or credit card company or debit or credit card issuing bank to invalidate a payment.

"Claim" means a challenge to a payment that a Buyer or Seller files directly with Shopee.

"Reversal" means the reversal of a payment by Shopee because (a) it is invalidated by the sender's bank, (b) it was sent to you in error by Shopee, (c) the sender of the payment did not have authorization to send the payment (for example: the sender used a stolen credit card), (d) you received the payment for activities that violated these Terms of Service or any other Shopee policy, or (e) Shopee decided a Claim against you.

32. INDEMNITY

You agree to indemnify, defend and hold harmless Shopee, and its shareholders, subsidiaries, Affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Shopee or its Affiliates is the Seller in the transaction that the dispute relates to), (b) the Shopee Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of Shopee, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.

33. SEVERABILITY

If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

34. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever arising out of or relating to these Terms of Service against or relating to Shopee or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English. 

35. GENERAL PROVISIONS

35.1 Shopee reserves all rights not expressly granted herein.

35.2 Shopee may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site and/or receipt of any Services (including, for the avoidance of doubt, the continued provision of an Account to you by Shopee) after such changes have been posted (regardless of whether you have reviewed such changes) shall constitute your acceptance of such revised Terms of Service. Shopee may (but shall not be obliged to) notify you that a change to the Terms of Service has been made, and you should keep yourself updated as to whether any such changes have been made, and the content and effect of such 

changes. 

35.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

35.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Shopee, nor does it authorise you to incur any costs or liabilities on Shopee’s behalf. 

35.5 The failure of Shopee at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.

35.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Shopee's Affiliates and subsidiaries (and each of Shopee's and its Affiliates' and subsidiaries' respective successors and assigns).

35.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

35.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

35.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please reach out to our Customer Service Team. 

LEGAL NOTICES: Please send all legal notices to legal@shopee.com and Attention it to the “General Counsel”.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.

Last Updated: 21 August 2025

If you are selling into Malaysia,

1.     INTRODUCTION

1.1 Welcome to the Shopee platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Shopee account ("Account") so that you are aware of your legal rights and obligations with respect to Shopee Mobile Malaysia Sdn. Bhd. (Company Registration No. 201501009497 (1134832-W)), its affiliates and/or subsidiaries (individually and collectively, "Shopee", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Shopee client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Shopee.

1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Shopee is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Shopee is not involved in the transaction between Users. Shopee may or may not pre-screen Users or the Content or information provided by Users. Shopee reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.5 herein. Shopee cannot ensure that Users will actually complete a transaction.

1.3 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

1.4 Shopee reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Shopee may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Shopee may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

1.5 Shopee reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

BY USING SHOPEE SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN, IN OUR SELLER EDUCATION HUB, HELP CENTER AND/OR LINKED HERETO. 

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

2.     PRIVACY

2.1 Your privacy is very important to us at Shopee. To better protect your rights we have provided the Shopee’s Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Shopee collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you:

(i) consent to Shopee's collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy;

(ii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Shopee; and

(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Shopee’s prior written consent.

2.2 Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.

3.     LIMITED LICENSE

3.1 Shopee grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Shopee and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.1 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Shopee. You acknowledge that Shopee may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

4.     SOFTWARE

4.1 Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Shopee reserves all rights to the software not expressly granted by Shopee hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Shopee.

5.     ACCOUNTS AND SECURITY

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Shopee, in its sole discretion, finds offensive or inappropriate, Shopee has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Shopee has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

5.2 By registering an Account, you agree and understand that:

(a) You may use any product and/or services available in Sites or applications provided by and/or operated by Shopee.

(b) Shopee may make available through the Sites certain products and/or services that originate from or are offered by Shopee’s affiliates, subsidiaries or partners and other products made available by such affiliates, subsidiaries or partners from time to time in the Sites. You acknowledge and agree that the purchase or transaction of these products and/or services is subject to the terms of service for the respective products or services, which you separately agree to and accept when using or accessing such products, applications, websites or services and, therefore, that Shopee is not responsible for and shall not be liable in the case of any failure or error relating to the purchase or transaction of these products or services. Please contact the relevant provider if you have any questions or encounter any issue in relation to the purchase or transaction of these products or services.

(c) You may be directly connected to and use the product and/or services available in the out of platform application(s) provided by certain of Shopee’s affiliates and associates, including ShopeePay Malaysia Sdn. Bhd. (“ShopeePay”) (“Out of Platform Application”).

Your Account may be used to sign into, use or access the products, applications, websites and services provided by Shopee, as well as those provided by certain of its affiliates or partners, including but not limited to ShopeePay. Such products, websites and services shall be bound by the respective affiliate or partner's terms and conditions and privacy policies, which you agree to and accept when using or accessing such products, applications, websites or services. You may be able to use or access your Account, including any associated payment methods, transaction records, or other identifiers, through a variety of user interfaces, including, but not limited to, the Shopee application or website, ShopeePay or through other products, applications, websites or services.

You may register for an account through Shopee or ShopeePay. By registering an Account, you agree and understand that, to connect all of your ShopeePay services and the Services, your Account will be linked with your account with ShopeePay if you have used the same mobile number to register for both accounts.

(d) In the event that you use the Out of Platform Application as mentioned in paragraph (c) above, the use of such product and/or services shall be subject to the respective terms of service provided by the relevant affiliate or associate of Shopee.

5.3 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Shopee of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Shopee will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

5.4 You agree that Shopee may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately suspend, freeze or terminate your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel or suspend any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that Shopee deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, as determined by us from time to time, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchase of products from the same Seller or related group of Sellers, (g) voucher abuse (including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value and/or abnormal or excessive use of vouchers on the Site), (h) failure to make timely payment of any outstanding amount (or other obligation) owed to Shopee or any of its Affiliates (subject to applicable law),or (i) behaviour that is harmful to other Users, third parties, or the business interests of Shopee. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Shopee may terminate your Account immediately with or without notice.

5.5 Users may terminate their Account if they notify Shopee in writing (including via the channels provided at the bottom of the page under the section titled “Do You Have Any Other Questions?”) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Shopee after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. Shopee shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Shopee.

5.6 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time. 

5.7 If you are a Seller, you may be entitled to create sub-accounts (“Sub-Account”) on the sub-account platform operated by Shopee (“Sub-Account Platform”) that are linked to your Account(s). You acknowledge and agree that: (a) the purpose of the Sub-Accounts are to enhance the management of your Account(s) as a Seller, and you shall not use the Sub-Accounts for any other purposes (including, but not limited to, fraudulent or illegal activities); (b) while Sub-Accounts are not considered “Accounts” for the purposes of these Terms of Service, the provisions of this Section 5 shall apply mutatis mutandis to the Sub-Accounts, except that references to “Accounts” shall be to the Sub-Accounts; (c) Sub-Accounts can be configured to have access to your Account(s) and the same rights as your Account(s) (or parts thereof), and you expressly acknowledge and agree that: (i) you are solely responsible for creating and configuring Sub-Accounts, and granting and controlling third party access to the Sub-Accounts; (ii) any third parties to whom you grant access to your Sub-Accounts will have the ability to access and operate your Account; (iii) we shall be entitled to treat any actions of the Sub-Accounts as actions of your Account; and (iv) you shall be responsible for all actions of the Sub-Accounts; and (d) Shopee reserves the right to amend or terminate the operation of the Sub-Account Platform and to close any Sub-Accounts at any time in its sole discretion.

6.     TERM OF USE

6.1 Without limitation to Section 2, you acknowledge, consent and agree that Shopee may collect, use and/or process data relating to product performance for the purposes of narrowing down product listings and improving Shopee services and user experience (including to combine Seller performance data with other product performance data, to the extent relevant).

6.2 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Shopee may effect such termination with or without notice to you.

6.3 You agree not to:

(a) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, including such act that violates the terms of the Shopee Community Guidelines;

(b) violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items Policy;

(c) upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way;

(d) use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;

(e) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;

(f) remove any proprietary notices from the Site;

(g) cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Shopee;

(h) use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein;

(i) use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;

(j) open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;

(k) access the Shopee platform, open a user account, or otherwise access your user account using an emulator, simulator, bot or other similar hardware or software;

(l) manipulate the price of any item or interfere with other User's listings;

(m) take any action that may undermine the feedback or ratings systems;

(n) attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Shopee with respect to the Services and/or data transmitted, processed or stored by Shopee;

(o) harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;

(p) upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(q) upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

(r) upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other unauthorised form of solicitation;

(s) upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;

(t) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges;

(u) interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

(v) take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

(w) use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;

(x) use the Services in violation of or to circumvent any sanctions or embargo administered or enforced by the U.S. Department of Treasury’s Office of Foreign Assets Control or the U.S. Department of State, the United Nations Security Council, the European Union, His Majesty’s Treasury or any other relevant sanctions authority (collectively, the "Sanctions");

(y) use the Services to violate the privacy of others or to "stalk" or otherwise harass another;

(z) infringe the rights of Shopee, including any intellectual property rights and any passing off of the same thereof;

(aa) use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above;

(bb) list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others; and/or

(cc) direct or encourage another user to conduct a transaction other than on the Site.

6.4 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Shopee, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Shopee be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

6.5 You acknowledge that Shopee and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site without any liability to you. Without limiting the foregoing, Shopee and its designees shall have the right to remove any Content (i) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (ii) if we receive a complaint from another User; (iii) if we receive a notice or allegation of intellectual property infringement or other legal instruction or request for removal; or (iv) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by Shopee or submitted to Shopee, including, without limitation, information in Shopee Forums and in all other parts of the Site.

6.6 You acknowledge, consent to and agree that Shopee may access, preserve and disclose your Account information, Content, and any other materials or information you provide to us to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Shopee or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or our Prohibited and Restricted Items Policy; (c) respond to claims that any Content violates the rights of third parties, including intellectual property rights; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Shopee, its Users and/or the public.

7.     VIOLATION OF OUR TERMS OF SERVICE

7.1 Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:

· Listing deletion

· Limits placed on Account privileges 

· Account suspension and subsequent termination

· Criminal charges

· Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

7.2 If you believe a User on our Site is violating these Terms of Service, please contact us via the channels provided at the bottom of the page under the section titled “Do You Have Any Other Questions?”.

8.     REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1 As stated above, Shopee does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners (“IPR Owner”).

8.2 Except where expressly stated otherwise, the Users are independent individuals or businesses and they are not associated with Shopee in any way and Shopee is neither the agent nor representative of the Users and does not hold and/or own any of the merchandises listed on the Site.

8.3 If you are an IPR Owner or an agent duly authorised by an IPR Owner (“IPR Agent”) and you believe that your right or your principal’s right has been infringed, please submit a complaint via Shopee's Brand IP Portal  and provide us the documents to support your claim. Do allow us time to process the information provided. Shopee will respond to your complaint as soon as practicable.

8.4 Complaints under this Section 8 must be provided in the form prescribed by Shopee, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) a description of the nature of alleged infringement with sufficient details to enable Shopee to assess the complaint (d) URL(s) of the listing(s) which contain the alleged infringement; (e) sufficient information to allow Shopee to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (f) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (g) a statement by the Informant that the information in the notification is accurate, that the Informant will indemnify us for any damages we may suffer as a result of the information provided by the Informant and that the Informant has the appropriate right or is authorised to act on the IPR Owner’s behalf in all matters relating to the complaint.

8.5 Shopee acknowledges that a brand or manufacturer may, subject to applicable law, have the right to enter into certain exclusive distribution agreements or minimum advertised price agreements for its products with other third parties. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the brand or manufacturer and the respective third parties with whom it contracts, Shopee generally does not assist in the enforcement of such exclusive distribution rights or price-control matters except where required by law.

8.6 Without limitation to the indemnity at Section 34, each and every Seller agrees to indemnify and hold Shopee harmless from any and all claims, causes of action, damages and judgments arising out of or relating to (a) any intellectual property infringement claim, complaint, or violation relating to any Content or product listings, and/or (b) any removal of such Content or product listings pursuant to or in relation to any intellectual property infringement claim, complaint, or violation.

9.     PURCHASE AND PAYMENT

9.1 Payments for goods purchased on Shopee can be made by using one or more of the following payment methods in each country it operates in:

(i) Credit Card

Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.

(ii) Cash on Delivery (“COD”)

Shopee provides COD services in selected countries. Buyers may pay cash directly to the delivery agent upon their receipt of the purchased item.

(iii) Bank Transfer

Buyer may make payments through an Automated Teller Machine or internet bank transfer (“Bank Transfer”) to our designated Shopee Guarantee Account (as defined in Section 12). Buyer must provide Shopee with the transfer receipt or payment transaction reference for verification purposes through the ‘Upload Receipt’ function found in Shopee’s app as payment confirmation. If payment confirmation is not received by Shopee within three (3) days, Buyer’s order will be cancelled.

(iv) Instalment Purchase Plan

Buyer may pay via instalment for orders exceeding RM 500. Payment via instalments are processed through third-party channels. The banks that currently support instalment plans are Malayan Banking Berhad and Public Bank Berhad.

(v) Deferred Payments using SPayLater services (if applicable)

Buyer may make deferred payments for eligible orders using the SPayLater services offered by SeaMoney Capital Malaysia Sdn. Bhd. (“SeaMoney”). In order to offer the SPayLater services, SeaMoney will enter into a receivable purchase arrangement with the eligible Seller so that the Seller will sell the receivable from the Buyer to SeaMoney in exchange for payment from SeaMoney.

(vi) Other payment methods, including ShopeePay

Buyers may also link their bank accounts, permitted payment wallets or other permitted payment methods on our Site from time to time.

Where a Buyer provides consent to Shopee to link or save any payment method to their Account, the Buyer consents to Shopee sharing such payment method information with any payment processor, payment gateway, payment facilitator or other payment intermediary, channel or service provider for purposes of storing such payment method information and processing payments using such payment methods.

ShopeePay’s services are provided pursuant to the terms, conditions and policies of use of service as determined by ShopeePay. By activating a ShopeePay Account and using ShopeePay services, you shall agree to the terms, conditions, and policies as determined by ShopeePay, and you hereby consent to Shopee sharing your personal data/information in Shopee’s possession and/or under Shopee’s control to ShopeePay for the purpose of activating a ShopeePay Account, and to manage, operate, administer and provide ShopeePay services to you, and for all related and incidental purposes. The collection, use and processing of Users' data is governed by the Shopee Privacy Policy and ShopeePay Privacy Policy, respectively.

9.2 Availability of a given payment method or its compatibility with Shopee may depend on your payment method and other factors and may change at any time.

9.3 You may be able to save a payment method to your Account through the Shopee application or website, ShopeePay or the payment method issuer’s application or website. In order to save a payment method, you must complete required information on any registration forms presented to you. The information that you provide must be current, complete and accurate, and you must maintain it as such.

9.4 When you save a payment method, Shopee may store information relating to the payment method, such as your name, user ID, phone number, account number, account information, billing address or delivery address and other information relating to your account, and share such information with ShopeePay, to be reflected in ShopeePay. Shopee reserves the right to modify, suspend, cancel and/or set any conditions, including but not limited to setting minimum spending amount, for any payment method.

9.5 Where your Account is linked with your ShopeePay Account, your saved payment methods will be able to be used in both your Account and your ShopeePay Account, and you may use the saved payment method on ShopeePay or on the Sites.

9.6 You authorize us to confirm that your payment method is in good standing with its provider, including, but not limited to, by submitting a request for a payment authorization and/or a low-value credit and/or debit to the payment method, in accordance with payment network rules or other requirements applicable to the payment method.

9.7 Except where Shopee or its affiliate is the issuer, neither Shopee nor its affiliates are a party to your payment methods’ accountholder agreements, privacy policy or other terms of use. Nothing in these Terms of Service modifies any such payment method issuer terms. In the event of any inconsistency between these Terms and your payment method issuer's terms or privacy policy, these Terms of Service will govern the relationship between you and Shopee, and your payment method issuer's terms will govern the relationship between you and the payment method issuer. Shopee does not make any representation or verify that any of your payment methods is in good standing or that the issuer of your payment method will authorize or approve any transaction with a merchant when you use Shopee.

9.8 Except where Shopee or its affiliate is the issuer, neither Shopee nor its affiliates are involved in issuing credit or determining eligibility for credit, nor do they exercise control over the availability or accuracy of payment methods or funds, the provisioning (or addition) of payment methods to Shopee, or addition of funds to payment method balances. For any concerns relating to the foregoing, please contact your payment method's issuer.

9.9 Buyer may only change their preferred mode of payment for their purchase prior to making payment.

9.10 Shopee takes no responsibility and assumes no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

10.     SELLER BALANCE

10.1 Your Account allows the storage of money you receive from your sales proceeds made on the Platform (“Seller Balance”). The sum of this money, minus any withdrawals, will be reflected as your Seller Balance’s balance. For the avoidance of doubt, your Seller Balance’s balance may become negative in certain situations, and no further withdrawals may be made until such balance becomes positive (including from the receipt of future sales proceeds).

10.2 You may transfer funds from your Seller Balance (up to the amount of your Seller Balance balance) to your linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) a maximum of once per day. Shopee may also automatically transfer funds from your Seller Balance to your Linked Account on a regular basis, as determined by Shopee. Shopee shall only process such transfers on business days and such transfers may take up to two business days to be credited to your Linked Account.

10.3 Sellers are entitled to one (1) free Withdrawal Request per week (“Weekly Withdrawal Limit”). Shopee may impose a fee of RM0.12 for each additional Withdrawal Request made in excess of the Weekly Withdrawal Limit (“Withdrawal Fee”). The Withdrawal Fee is subjected to Sales and Service Tax (“SST”). The Weekly Withdrawal Limit and the Withdrawal Fee are subject to change at Shopee’s discretion.

10.4 Money from your sale of items on Shopee shall be credited to your Seller Balance:

(a) within three (3) days after the item is delivered to Buyer (different timeline may apply for items not shipped using Shopee Supported Logistics);

(b) immediately after Buyer has acknowledged that they have received the item; or

(c) upon the expiry of the Shopee Guarantee Period (as defined hereinafter) or such other periods where Buyer may raise return and/or refund requests in accordance with our Refunds and Returns Policy and hence order is marked as completed.

For clarity, the above timelines may be delayed for some Sellers due to finalisation of fees, ongoing return/refund, or enhanced security checks.

10.5 Once submitted, you may not modify or cancel a Withdrawal Request.

10.6 If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to deduct the debit and applicable fees from your Seller Balance in the future. If we are unable to credit your Alternative Account, for any reason, we reserve our right to handle or process such money in accordance with the applicable law, including lodging such money with the Registrar of Unclaimed Moneys (Jabatan Akauntan Negara Malaysia) (“Registrar”) in accordance with the requirements under the Malaysia Unclaimed Moneys Act. In such instance, you may recover your unclaimed money directly from the Registrar less any fees or charges that may be imposed, with no further recourse to us.

10.7 You authorize us to initiate debit or credit entries to your Seller Balance (including where this would result in your Seller Balance’s balance remaining or becoming negative):

(i) to correct any errors in the processing of any transaction;

(ii) in connection with you wrongly categorising products which impact the Shopee Commission Fee (defined below);

(iii) where Shopee has determined that you have engaged in fraudulent or suspicious activity and/or transactions;

(iv) in connection with any lost, damaged or incorrect items;

(v) in connection with any rewards or rebates;

(vi) in connection with any outstanding fees;

(vii) in connection with the settlement of any transaction dispute, including any compensation due to, or from, you;

(viii) in connection with any banned items or items that are detained by customs;

(ix) in connection with any change of mind agreed to by both Buyer and Seller;

(x) in connection with the settlement of any outstanding amount (or other obligation) owed to Shopee or any of its Affiliates, subject to applicable laws;

(xi) to purchase Advertising Credits where you have activated the Advertising Credits Top Up Feature and your Advertising Credits have fallen below your Advertising Credits Minimum Amount; and

(xii) in connection with any return and/or refund requests which are approved in accordance with our Refunds and Returns Policy.

10.8 We have the right to limit, freeze or suspend your Seller Balance for any reason, including where you fail to repay outstanding amounts due to us by the due date.

10.9 If your Account has been terminated, deactivated or suspended in accordance with these Terms of Service, or your Account remains inactive (for such duration as Shopee may prescribe from time to time), we shall be entitled to charge a fee for the administration of any remaining Seller Balance in your Account. The amount and frequency of such fee shall be prescribed by Shopee from time to time.

11.     SHOPEEPAY

11.1 Where you have both an Account with Shopee and an account with ShopeePay, you authorise Shopee to disclose such information to ShopeePay as is necessary for ShopeePay to provide the Services (as defined in the ShopeePay Terms of Service) to you, including but not limited to any payment details associated with your Account.

12.     SHOPEE GUARANTEE

12.1 Shopee Guarantee is a service provided by Shopee or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by Shopee or its authorised agent (“Shopee Guarantee Account”). Seller will not receive interest or other earnings from the sum you have paid into Shopee Guarantee Account.

12.2 After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in Shopee Guarantee Account until:

(a) Buyer sends confirmation to Shopee that Buyer has received his/her goods, in which case, unless 12.2(d) applies, Shopee will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping fee (if applicable), the Transaction Fee, Shopee Commission Fee, Platform Support Fee, service fee (if applicable) and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) in Shopee Guarantee Account to Seller;

(b) Shopee Guarantee Period (as defined below) expires, in which case, unless 12.2(c) or 12.2(d) applies, Shopee will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee, Shopee Commission Fee,  Platform Support Fee, service fee (if applicable) and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) in Shopee Guarantee Account to Seller;

(c) Shopee determines that Buyer’s application for a return of goods and/or refund is successful, in which case, unless 12.2(d) applies, Shopee will provide a refund to Buyer, subject to and in accordance with the Refunds and Return Policy; or

(d) such other time notified by Shopee or as Shopee reasonably determines that a distribution of Buyer’s Purchase Monies (less  the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee, Shopee Commission Fee,  Platform Support Fee, service fee (if applicable) and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.

Shopee Guarantee is only offered to Buyers who have made payment through the channels provided by Shopee into Shopee Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under Shopee Guarantee.

12.3 Payments made through Shopee channels will be held in the Shopee Guarantee Account for a specified period of time (the “Shopee Guarantee Period”). During the Shopee Guarantee Period, Buyers may make a return and refund request if they are not satisfied with their purchase. To find out more about the Shopee Guarantee Period, please click this link.

12.4 If, for any reason, the Seller's bank account cannot be credited and/or the Seller cannot be contacted, Shopee will use reasonable endeavours to contact the Seller using the contact details provided by him/her.  In the event that the Seller cannot be contacted for more than twelve (12) months after the balance of the Buyer’s Purchase Monies becomes due to the Seller and such money remains unclaimed, we reserve our right to handle or process such money in accordance with the applicable law, including lodging such money with the Registrar in accordance with the requirements under the Malaysia Unclaimed Moneys Act. In such instance, you may recover your unclaimed money directly from the Registrar less any fees or charges that may be imposed, with no further recourse to us.

12.5 Seller/Buyer must be the beneficial owner of the Account and conduct transaction on the Site only on behalf of him or herself. Shopee may require Seller or Buyer to provide his or her personal data such as recent identity photograph, bank account details and/or any other such documentation necessary, for verification purposes, including verification required by third party payment processing and logistic service providers. Seller/Buyer hereby grants Shopee his/her consent to use or provide to third party his/her personal data to facilitate his/her use of the Site. Further, Seller/Buyer authorises Shopee to use his/her personal data to make any inquires we consider necessary to validate his/her identity with the appropriate entity such as his/her bank. For more information in relation to how Shopee handles your personal information, please visit our Privacy Policy page.

12.6 The Shopee Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the Shopee Guarantee. The Shopee Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Shopee accepts no liability in connection with the same. Without limitation, the Shopee Guarantee does not constitute a product warranty.

12.7 Buyer and Seller acknowledge and agree that Shopee’s decision (including any appeals) in respect of and relating to any issues concerning the Shopee Guarantee is final.

12.8 For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Shopee Guarantee.

13.     SHOPEE COINS REWARD SYSTEM

13.1 Users may earn loyalty points (“Shopee Coins”) by buying merchandises on the Site using the Shopee Guarantee system or through participation in other Shopee activities as Shopee may from time to time determine (“Eligible Activities”) based on the conversion rate determined by Shopee in its sole discretion. Generally, Shopee Coins will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Shopee. You are eligible to participate in the Shopee Coins reward system if you are a User and your Account does not expressly exclude you from participation.

13.2 Transaction not completed on the Site using Shopee Guarantee do not qualify for the Shopee Coins reward system. Shopee may at its sole discretion exclude categories of items from the Shopee Coins reward system.

13.3 Shopee Coins credited to Buyers have no monetary value, do not constitute Buyer’s property and cannot be purchased, sold, transferred or redeemed for cash by Buyer.

13.4 Subject to Shopee rules and regulation as determined, varied or modified by Shopee from time to time, subject to any cap imposed by Shopee at its sole discretion, User may redeem Shopee Coins by sending a request to Shopee and use Shopee Coins to offset the purchase price of selected items when making purchases on the Site as advised by Shopee from time to time. All refunds will be subject to Shopee’s Refunds and Return Policy under Section 19.

13.5 The Shopee Coins you redeem or donate will be deducted from your Shopee Coins balance. Each Shopee Coins comes with an expiry date. Do check your account details on the Site for Shopee Coins balances and expiry date.

13.6 From time to time, we may tell you that bonus Shopee Coins will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make at participating Sellers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.

13.7 If you have a dispute in relation to the number of Shopee Coins which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.

13.8 Shopee gives no warranty and accepts no responsibility as to the ultimate tax treatment of Shopee Coins. You will need to check with your tax advisor whether receiving Shopee Coins affects your tax situation.

13.9 Shopee reserves the right to (i) discontinue the Shopee Coins Reward System at any time at its sole discretion and (ii) cancel or suspend a User’s right to participate in Shopee Coins Reward System, including the ability to earn and redeem Shopee Coins at its sole discretion.

14.     SHOPEE COINS MARKETING SERVICES

14.1 Sellers may purchase Shopee Coins for gratuitous distribution to Buyers for marketing purposes under the “Marketing Centre” section of the Seller Centre (“Marketing Centre”).  If you are a Seller that purchases Shopee Coins, you will be deemed to have consented to the terms and conditions described in this Section, and any explanatory materials published on this Site, the Seller Centre or otherwise communicated to Sellers in writing (“Seller Coins Rules”).

14.2 In order to purchase Shopee Coins, you must be an eligible Seller under the Seller Coins Rules. At the time you purchase and pay for the Shopee Coins, your Account must not be suspended.

14.3 You may purchase Shopee Coins via the payment methods set out in the Marketing Centre.  After payment is completed, the Shopee Coins will be issued to your Account for giveaway to Buyers within 24 hours, and shall expire six (6) months after purchase or such other time as determined by Shopee. Except as otherwise provided in the applicable Seller Coins Rules, you may not cancel the order and/or request for a refund after you have purchased Shopee Coins and completed the payment process.

14.4 Shopee Coins purchased by Sellers may only be given away, free-of-charge, to Buyers via promotional channels made available in the Marketing Centre.  You may not sell, redeem, or otherwise deal in, Shopee Coins under any circumstances.  You agree that failure to comply with this Section or any of the Seller Coins Rules may, without limitation, result in the forfeiture of Shopee Coins purchased by you, in addition to any other actions or remedies that Shopee may take or enforce.

14.5 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of Shopee Coins.

14.6 You are advised to only purchase Shopee Coins after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Seller Coins Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing Shopee Coins.

14.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF SHOPEE COINS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SHOPEE COINS IN QUESTION ONLY.

15.     SHOPEE COINS CASHBACK VOUCHER

15.1 Users may receive a voucher entitling them to additional Shopee Coins (the “Shopee Coins Cashback Voucher”) on eligible purchases on the Site. Upon the completion of a successful transaction where the Shopee Coins Cashback Voucher has been applied, additional Shopee Coins will be credited to a User’s Account based on the conversion rate as indicated in the terms and conditions of such Shopee Coins Cashback Voucher (“Additional Shopee Coins Rate”) or as determined by Shopee in its sole discretion. Shopee Coins credited to a User following the redemption of a Shopee Coins Cashback Voucher shall have the same terms and conditions (including in relation to expiry) as regular Shopee Coins.

15.2 Shopee may allow Sellers to generate their own Shopee Coins Cashback Vouchers (each a “Seller Coins Cashback Voucher”), which Buyers may apply to eligible purchases from the Seller’s store. If you are a Seller that generates a Seller Coins Cashback Voucher, you will be deemed to have consented to the terms and conditions described in this Section.

15.3 When generating a Seller Coins Cashback Voucher, the Additional Shopee Coins Rate will be determined by Seller at the Seller’s own discretion. Seller shall be solely responsible for the accuracy of the Additional Shopee Coins Rate.

15.4 For each completed transaction where a Buyer successfully applies a Seller Coins Cashback Voucher, the Seller shall pay Shopee the value of the additional Shopee Coins credited to the Buyer (“Coins Cashback Price”). The Coins Cashback Price is calculated in Malaysian Ringgit as the number of additional Shopee Coins to be credited to the Buyer’s Account divided by 100, rounded up to the nearest cent.

16.     DELIVERY

16.1 Shopee will inform Seller when Shopee receives Buyer’s Purchase Monies in order to arrange for the delivery of such purchased item(s). Unless otherwise agreed with Shopee, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site.

16.2 Seller must use his/her best effort to ensure that Buyer receives the purchased item(s) within, whichever applicable, the Shopee Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing, and Seller shall be responsible for the delivery fee for any purchased items(s) (which Seller may charge from Buyer).

16.3 Shopee may offer Buyers a guaranteed delivery date for eligible products ("Eligible Products”). If an Eligible Product does not arrive on or before the guaranteed delivery date as stated in the Order Details page on the Site ("Guaranteed Arrival Date”), Shopee may issue a voucher ("On Time Guarantee Voucher”) to Buyer. Delivery dates shown on the Product Detail page are indicative estimates only and Shopee is not responsible for any other delivery date that is not stated in the Order Details page. For Eligible Products, once the Guaranteed Arrival Date has passed, Buyers need to claim the On Time Guarantee Voucher on the Order Details page within three (3) days of the date that Buyer clicks “Order Received” / before the status of the Eligible Product is reflected as “Completed”, otherwise the voucher will be forfeited. On Time Guarantee Vouchers cannot be cashed in whole or in part or transferred in any way, are based on availability and are subject to the terms and conditions of usage (including validity period) as specified by Shopee from time to time. For the avoidance of doubt, On Time Guarantee Vouchers are offered at Shopee’s discretion and shall not constitute any admission of liability or wrongdoing by Shopee. By using the On Time Guarantee Voucher, Buyer unconditionally and unequivocably waives, release and discharges Shopee from all actions, proceedings, claims and demands whatsoever which Buyer may have in respect of a failed or late delivery of Eligible Products.

16.4 For orders shipped using Shopee Supported Logistics (third-party logistics providers that have integrated their system with Shopee), Users may raise a request to Shopee under, amongst others, Shopee’s Refunds and Return Policy for items damaged or lost during the course of delivery. For orders not shipped using Shopee Supported Logistics, in the event where the purchased item(s) is damaged or lost during the course of delivery, Users acknowledge and agree that Shopee will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.

16.5 For Cross-Border Transaction. Users understand and acknowledge that, where an item listing states that the item will ship from overseas, such item is being sold from a Seller based outside of Malaysia, and the importation and exportation of such item is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Shopee cannot provide any legal advice in this regard and agree that Shopee shall not bear any risks or liabilities associated with the import and export of such items to Malaysia.

16.6 Shopee also operates an online platform whereby Buyers may, amongst other things, contract with third party delivery partners (“Delivery Partners”) for the provision of delivery services of food and/or beverages in accordance with the ShopeeFood Terms of Service. Such engagement of Delivery Partners shall be (i) subject to a separate contract between the Buyer and the relevant Delivery Partner (and Shopee shall not incur any liability in connection thereto); (ii) at the cost and expense of the relevant Buyer; and (iii) in accordance with the ShopeeFood Terms of Service, Delivery Partners Terms of Service, and such other requirements (including requirements as to items which may not be delivered by Delivery Partners) as may be notified by Shopee from time to time.

16.7 Seller acknowledges and agrees that if the Buyer elects to engage a Delivery Partner to deliver a purchased item, the Seller shall make such purchased item available for pick-up by the Delivery Partner within such timelines and in accordance with such procedures as may be notified by Shopee from time to time. In the event of Seller’s non-compliance with the foregoing, Shopee may take such action or steps as it deems necessary at its sole discretion, including but not limited to, charging additional delivery fee to Seller, cancellation of the relevant order, issuance of warnings and/or suspension and/or termination of the Seller’s Account.

16.8 Where the Buyer elects to have a purchased item delivered by any other shipping method, the fee payable to the delivery company (“Shipping Fee”) shall be borne by the Buyer, Seller and Shopee in such proportions as may be determined by Shopee and published on the Site from time to time. Shopee shall (i) collect the Buyer’s proportion of the Shipping Fee from the Buyer, (ii) deduct the Seller’s proportion of the Shipping Fee from the Buyer’s Purchase Monies in accordance with Section 12.2, and (iii) pay the total Shipping Fee to the delivery company.

17.     ADVANCED FULFILMENT PROGRAMME

17.1 Shopee may invite Sellers to provide advanced shipment of products (“Sellable Advanced Stock”) to Shopee’s designated locations (such as Shopee’s fulfilment centres) to expedite the fulfilment process if and when an order is made for Sellable Advanced Stock. Shopee may move Sellable Advanced Stock from such designated location to another storage facility without Seller’s knowledge and consent.

17.2 Title of Sellable Advanced Stock remain with Seller and shall at no point in time transfer to Shopee. If an order is made, title remains with Seller until they have been transferred to the Buyer upon delivery. If no order is made within an availability period as determined by Shopee, Shopee will return the Sellable Advanced Stock to Seller.

17.3 Prior to the delivery of any Sellable Advanced Stock, Seller and Shopee shall agree on the type and quantity of Sellable Advanced Stock via Advanced Fulfilment orders ("Advanced Fulfilment Orders”) on the Seller Centre.

17.4 Before accepting delivery of Sellable Advanced Stock, Shopee may verify that the delivered Sellable Advanced Stock conform with the Advanced Fulfilment Orders. If there is any discrepancy between the Sellable Advanced Stock delivered and the information in the Advanced Fulfilment Orders, or if any Sellable Advanced Stock is unlabelled, insufficiently labelled, defective, damaged, unfit for a particular purpose or violates these Terms of Service (“Unsuitable Advanced Stock”), Shopee may (a) reject delivery of the Unsuitable Advanced Stock (or part thereof), or (b) may return Unsuitable Advanced Stock to Seller (at Seller’s cost).

17.5 Shopee may charge additional service fees in respect of the Advanced Fulfilment Programme. Such fees shall be as determined by Shopee from time to time.

18.     SHIPPING DEALS

18.1 As a Seller on the Site, Shopee will provide Sellers with:

(i) marketing assets relating to shipping benefits;

(ii) the ability to offer shipping discounts funded by Shopee, to Buyers (“Shipping Discounts”); and

(iii) such other benefits as Shopee may provide from time to time at its absolute discretion.

(“Shipping Deals”)

18.2 The quantum of Shipping Discounts available to be utilised by Buyers is issued at Shopee’s discretion.

18.3 The Shipping Discounts cannot be applied to purchases of virtual goods, tickets, vouchers, mobile reloads & SIM cards, One or Not Shopee Store products, fuel cards, gift cards and e-vouchers.

18.4 The Shipping Discounts can only be applied to orders that are delivered by a Shopee Supported Logistics partner and are always subject to availability.

18.5 Shopee may remove or suspend the Shipping Deals from the Seller at any time in the event the Seller is found to have exceeded the penalty points (under removal of shipping rebates) threshold permitted as illustrated in this Seller Education Hub article.

19.     CANCELLATION, RETURN AND REFUND

19.1 Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Shopee Guarantee Account.

19.2 Buyer may apply for the return of the purchased item and refund prior to the expiry of Shopee Guarantee Period, if applicable, subject to and in accordance with Shopee’s Refunds and Return Policy. Please refer to Shopee’s Refunds and Return Policy for further information.

19.3 Shopee reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Shopee Guarantee Account.

19.4 If you have redeemed Shopee Coins for your transaction and you are successful in obtaining a refund based on Shopee’s Refunds and Return Policy, Shopee shall refund the monies you have actually paid for the item and credit back any redeemed Shopee Coins to your Account separately.

19.5 Shopee does not monitor the cancellation, return and refund process for offline payment.

20.     SELLER’S RESPONSIBILITIES

20.1 Seller shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate or misleading information.

20.2 Seller shall also ensure that the Seller properly and correctly categorises each product that the Seller intends to list on the Site by following this guide found at the Seller Education Hub. Seller acknowledges and agrees that the guide may be updated from time to time by Shopee and the Seller agrees to follow any updated guide thereafter. Seller agrees that in the event a product is wrongly categorised, Shopee may take such actions as may be necessary as provided in this article in the Seller Education Hub. The article may be updated by Shopee from time to time. In the event of any dispute over the categorisation of products, the Seller agrees that Shopee has the final decision over the dispute.

20.3 The price of items for sale will be determined by the Seller at his/her own discretion. The price of an item and shipping charges shall include the entire amount to be charged to Buyer such as sales tax, value-added tax, tariffs, etc. and Seller shall not charge Buyer such amount additionally and separately.

20.4 Seller agrees that Shopee may at its discretion engage in promotional activities to induce transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways. The final price that Buyer will pay actually will be the price that such adjustment is applied to.

20.5 For the purpose of promoting the sales of the items listed by Seller, Shopee may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by Shopee.

20.6 Seller shall issue receipts, credit card slips or tax invoices to Buyer on request.

20.7 Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the item sold and Shopee cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.

20.8 Seller acknowledges and agrees that Seller’s violation of any of Shopee’s policies will result in a range of actions as stated in Section 7.1.

21.     PAID ADVERTISING

21.1 Shopee offers search advertising (“Search Ads”) and other advertising services, including participation in flash deals (“Flash Deal Advertising”), display ads (“Display Ads”), discovery ads (“Discovery Ads”) and boost ads (“Boost Ads”) (hereinafter referred to as "Paid Advertising") on its Paid Advertising Site and other site/s on an ongoing basis. Sellers may purchase the Paid Advertising services. Shopee provides the Paid Advertising services in accordance with these Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.

21.2 In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising Services, your Account must not be suspended.

21.3 You may order Display Ads and Flash Deal Advertising services through the Seller Centre by setting your preferred advertising dates and budget. Shopee shall use commercially reasonable efforts to fulfill your Display Ads order, but does not guarantee that the (i) dates requested by the Seller, and/or (ii) the number of impressions associated with the budget set by the Seller, will be fulfilled. For the avoidance of doubt, Shopee reserves the right to reject any Display Ads order (whether partially or in full) at its sole and absolute discretion, and with or without notification to the Seller.  In addition, Shopee reserves the right to charge a fee in the event the Seller requests to edit or cancel its Display Ads order.  After the Display Ads services have been delivered, Shopee shall invoice the Seller based on the number of actual impressions received, and Seller shall pay such invoice in accordance with the terms set out in the invoice.  The billing information that the Seller provides will be used for invoice and tax invoice generation for Display Ads. The Seller is responsible for ensuring that the billing information is correct prior to submitting a Display Ads order. Any error in the billing information submitted which may result in wrong information in the invoice and tax invoice are the Seller's responsibility. Shopee has the right to reject invoice revision requests due to wrong information being submitted by the Seller.

21.4 You may purchase Search Ads, Boost Ads and Discovery Ads services by purchasing advertising credits on the Paid Advertising Site or other site/s (“Advertising Credits”), and fees payable for the Search Ads and Discovery Ads services will be deducted from the Advertising Credits by Shopee. All Advertising Credits will be subject to sales and service tax and expire after (6) months of purchase, or such other time as determined by Shopee. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process. Shopee will provide an electronic invoice for Paid Advertising services purchased on a monthly basis and Sellers are to ensure that a correct and working e-mail address is provided for receiving such invoices. The invoice will contain the name and address provided by you, the amount of Advertising Credits purchased and the remaining balance of your Advertising Credits as at the date of the invoice.

21.5 You may also choose to have your Advertising Credits automatically topped up via your Seller Balance or such other payment methods authorised by Shopee (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your Seller Balance in accordance with Section 10 of these Terms of Service.

21.6 You have the option to purchase Search Ads, Discovery Ads and Boost Ads services at the time you list an item for sale or subsequently. When you purchase the Search Ads, you can set different budgets, keywords, marketing periods, etc. for each item in accordance with the Paid Advertising Rules. The Search Ads service for each item will be activated and will expire on the respective dates set by you (the “Paid Advertising Period”) Advertising Credits will not be refunded.

21.7 You have the option to purchase Flash Deal Advertising services during the periods nominated by Shopee. When you purchase Flash Deal Advertising services, you may nominate items to be included in a flash sale and Shopee may include such items in a flash sale at its sole and absolute discretion.

21.8 The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Shopee has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any listing removed pursuant to this Section 21 will not be refunded. Shopee will also not be liable to compensate you for any loss whatsoever in relation to listings removed pursuant to this Section 21.

21.9 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.

21.10 You are advised to only purchase Paid Advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising service.

21.11 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.

21.12 For Sellers located in Singapore, the tax invoices for the automatic top up of Paid Advertising can be retrieved from the Seller Centre.

22.     PURCHASE AND SALE OF ALCOHOL

22.1 The purchase and sale of alcoholic products (“Alcohol”) on the Site is permitted by Shopee subject to the terms and conditions of this Section 22. If you are a buyer of Alcohol (“Alcohol Buyer”), you will be deemed to have consented to the terms and conditions in this Section 22 when you purchase Alcohol on the Site. Similarly, if you are an approved seller of Alcohol (“Alcohol Seller”), you will be deemed to have consented to the terms and conditions in this Section 22 when you sell Alcohol on the Site.

22.2 If you are an Alcohol Buyer:

(i) you represent and warrant that you and (if applicable) the person receiving the Alcohol (“Recipient”) are (a) aged 21 or above; (b) are not Muslim or otherwise prohibited from buying Alcohol under any law, regulation or religion; and (c) understand the following: “MEMINUM ARAK BOLEH MEMBAHAYAKAN KESIHATAN”; and

(ii) if requested by an Alcohol Seller or Shopee (or its agents), you and/or the Recipient shall provide photo identification for age verification purposes.

22.3 If you are an Alcohol Seller, you represent and warrant that:

(i) you are not Muslim or otherwise prohibited from selling Alcohol under any law, regulation or religion;

(ii) you hold all necessary licences and/or permits to sell Alcohol through the Site, and shall provide a copy of such licences and/or permits and supporting documents to Shopee immediately upon request for verification purposes;

(iii) you shall ensure that all relevant taxes and duties imposed by regulatory authorities are duly paid for all Alcohol sold through the Site and shall ensure that you only sell non-duty free Alcohol through the Site;

(iv) all Alcohol you sell through the Site comply with all applicable legislations, guidelines and requirements relating to but not limited to the manufacture, safety, packaging, advertising and promotion of such Alcohol; and

(v) all information and documents provided to Shopee are true and accurate.

22.4 When delivering Alcohol to an Alcohol Buyer:

(i) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and

(ii) Shopee (via the delivery agent) reserves the right to refuse the delivery of Alcohol if the Alcohol Buyer and/or the Recipient appears intoxicated or is unable to provide valid photo identification for age verification purposes.

22.5 Each Alcohol Buyer and Alcohol Seller severally agrees to indemnify, defend and hold harmless Shopee, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any inaccuracy or breach of its representations in Section 22.2 and/or Section 22.3 (as applicable); and (b) its breach of any law or any rights of a third party.

23.     TRANSACTION FEES, COMMISSION FEES & OTHER FEES

23.1 Shopee charges a fee for all successful transactions completed on the Site, including any other programme fees that may be charged by Shopee under any other programme (“Transaction Fee” and "Platform Support Fee"). The Transaction Fee charged for a successful transaction completed on the Site is calculated at three and a half percent (3.5%) (subject to variation should Buyer opt for an Instalment Purchase Plan) of the Buyer’s Purchase Monies, before any Shopee Sponsored Discounts are applied, rounded up to the nearest cent, in addition to any other programme fees (where applicable). The Transaction Fee is exclusive of sales and service tax. “Shopee Sponsored Discounts” refers to Shopee Item Rebates, Shopee Vouchers (free shipping discount is excluded), and Shopee Coins. This list of Shopee Sponsored Discounts is non-exhaustive and subject to change at our sole discretion. The Platform Support Fee is charged at a fixed rate for each successful transaction, at the rate notified by Shopee here.

23.2 For Sellers located outside of Malaysia, Shopee charges a fee for all successful transactions completed on the Site (“Cross Border Fee”). The Cross Border Fee is borne by the Seller, and is calculated according to the rates as notified to such Sellers from time to time on the Site.

23.3 In addition to Transaction Fees, Shopee also charges a fee for all successful transactions completed by Sellers on the Site (“Shopee Commission Fee”). The Shopee Commission Fee is borne by the Seller, and is calculated by percentage based on the gross settlement price of the product (“Commission Rate”). The Commission Rate varies depending on the category of the product sold and is provided here (for general marketplace products), here (for virtual goods) and here (for food & beverages), found at the Seller Education Hub. Shopee may amend the Commission Rate from time to time by announcing the amendment in the Seller Education Hub.

23.4 The gross settlement price refers to the final product price after deducting seller vouchers and other seller promotions (e.g. seller free shipping, seller discounts, buyer-paid shipping fee). For the avoidance of doubt, the gross settlement price shall not be affected by Shopee vouchers, Shopee coins, Shopee rebates. For more details, please refer to this article found at the Seller Education Hub.

23.5 The Shopee Commission Fee provided in this Terms of Service does not apply to non-Mall Sellers. For Mall Sellers, the rates provided in the Shopee Mall Terms of Service shall continue to apply to the Mall Sellers.

23.6 The Transaction Fee, Shopee Commission Fee and Platform Support Fee is subject to SST (“Tax Amount”), and the Seller is responsible for such Tax Amount.

23.7 Following the successful completion of a transaction, Shopee shall deduct the Transaction Fee, Shopee Commission Fee, Platform Support Fee and the Tax Amount, and the Cross Border Fee (as applicable) from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 12.2. Shopee shall issue receipts or invoices for the Transaction Fee, Shopee Commission Fee, Platform Support Fee and Tax Amount paid by Seller on request.

24.     OTHER PROGRAMMES AND SERVICES

24.1 You agree that if you are whitelisted by Shopee to be eligible for any other programmes or services offered by Shopee (including, but not limited to the SPayLater Services), you are deemed to have agreed to the terms of service governing such programmes or services, and your continued participation in such programmes or services shall constitute your acceptance of the terms of service therein. You may notify us if you do not wish to participate in such programmes or services.

25.     DISPUTES

25.1 In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which Shopee shall use reasonable commercial efforts to facilitate. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.

25.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Shopee (except where Shopee is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.

25.3 Users covered under Shopee Guarantee may send a written request to Shopee to assist them in resolving issues which may arise from a transaction upon request. Shopee may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute. For more information, please refer to Shopee’s Refunds and Return Policy.

25.4 To be clear, the services provided under this Section 25 are only available to Buyers covered under Shopee Guarantee. Buyer using other payment means for his/her purchase should contact Seller directly.

26.     FEEDBACK

26.1 Shopee welcomes information and feedback from our Users which will enable Shopee to improve the quality of service provided. Please refer to our feedback procedure below for further information:

(i) Feedback may be made in writing through email to or using the feedback form found on the App.

(ii) Anonymous feedback will not be accepted.

(iii) Users affected by the feedback should be fully informed of all facts and given the opportunity to put forward their case.

(iv) Vague and defamatory feedback will not be entertained.

27.     DISCLAIMERS

27.1 THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY SHOPEE OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOPEE DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

27.2 YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

27.3 SHOPEE HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE SHOPEE FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.

28.     EXCLUSIONS AND LIMITATIONS OF LIABILITY

28.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHOPEE BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:

(i) (A) LOSS OF USE; (B) LOSS OF PROFITS; (C) LOSS OF REVENUES; (D) LOSS OF DATA; (E) LOSS OF GOOD WILL; OR (F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; OR

(ii) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF SHOPEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

28.2 YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.

28.3 IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: (A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE SHOPEE GUARANTEE; AND (B) RM 100 (ONE HUNDRED RINGGIT).

28.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SHOPEE’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF SHOPEE THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.

29.     LINKS TO THIRD PARTY SITES AND SHARING VIDEOS FROM YOUTUBE

29.1 Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of Shopee in any manner whatsoever and you therefore access them at your own risk. Shopee is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Shopee is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Shopee of any linked site and/or any of its content therein.

29.2 Shopee allows you to share videos from YouTube on the Shopee Livestream feature (“YouTube Content”). By sharing YouTube Content, you hereby agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).

30.     YOUR CONTRIBUTIONS TO THE SERVICES

30.1 By submitting Content for inclusion on the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to Shopee. You further acknowledge and agree that you: (a) are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution; and (b) will comply with the Shopee Community Guidelines or any other community guidelines issued from time to time, when using the Services. You hereby grant Shopee and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.

30.2 Any Content, material, information or idea you post on or through the Services, or otherwise transmit to Shopee by any means (each, a "Submission"), is not considered confidential by Shopee and may be disseminated or used by Shopee without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. By making a Submission to Shopee, you acknowledge and agree that Shopee and/or other third parties may independently develop software, applications, interfaces, products and modifications and enhancements of the same which are identical or similar in function, code or other characteristics to the ideas set out in your Submission. Accordingly, you hereby grant Shopee and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to develop the items identified above, and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform any Submission on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works). This provision does not apply to personal information that is subject to our privacy policy except to the extent that you make such personal information publicly available on or through the Services.

31.     THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS

31.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Shopee is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Shopee responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.

31.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Shopee. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Shopee has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Shopee shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Shopee may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.

32.     YOUR REPRESENTATIONS AND WARRANTIES

32.1 You represent and warrant that:

(a) you possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms of Service and to comply with its terms;

(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations; and

(c) you are not located or resident in a country or territory that is the subject or target of Sanctions (including Iran, Cuba, Syria, North Korea, Crimea, Donetsk, Luhansk regions in Ukraine).

33.     FRAUDULENT OR SUSPICIOUS ACTIVITY

33.1 If Shopee, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect Shopee, other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

(a) We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;

(b) We may suspend your eligibility for Shopee Guarantee;

(c) We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by a competent court or elsewhere and directed to Shopee;

(d) We may refuse to provide the Services to you now and in the future;

(e) We may hold your funds for a period of time reasonably needed to protect against the risk of liability to Shopee or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.

For the purposes of this Section:

"Chargeback" means a request that a Buyer files directly with his or her debit or credit card company or debit or credit card issuing bank to invalidate a payment.

"Claim" means a challenge to a payment that a Buyer or Seller files directly with Shopee.

"Reversal" means the reversal of a payment by Shopee because (a) it is invalidated by the sender's bank, (b) it was sent to you in error by Shopee, (c) the sender of the payment did not have authorization to send the payment (for example: the sender used a stolen credit card), (d) you received the payment for activities that violated these Terms of Service or any other Shopee policy, or (e) Shopee decided a Claim against you.

34.     INDEMNITY

34.1 You agree to indemnify, defend and hold harmless Shopee, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Shopee is the Seller in the transaction that the dispute relates to), (b) the Shopee Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of Shopee, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.

35.     SEVERABILITY

35.1 If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

36.     GOVERNING LAW

36.1 These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever arising out of or relating to these Terms of Service against or relating to Shopee or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Malaysia in accordance with the Arbitration Rules of the Asian International Arbitration Centre (Malaysia) (“AIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.

37.     GENERAL PROVISIONS

37.1 Shopee reserves all rights not expressly granted herein.

37.2 Shopee may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site and/or receipt of any Services (including, for the avoidance of doubt, the continued provision of an Account to you by Shopee) after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

37.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

37.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Shopee, nor does it authorise you to incur any costs or liabilities on Shopee’s behalf.

37.5 The failure of Shopee at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.

37.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Shopee's affiliates and subsidiaries (and each of Shopee's and its affiliates' and subsidiaries' respective successors and assigns).

37.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

37.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act, the Singapore Prevention of Corruption Act and the Malaysian Anti-Corruption Commission Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

37.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contact us via the channels provided below.

LEGAL NOTICES: Please send all legal notices to legal.my@shopee.com and Attention it to the “General Counsel”.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP” OR “CONNECT WITH META” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.

Last Updated: 16 July 2025

If you are selling into Indonesia,

1. PENDAHULUAN

1.1. Selamat datang di platform Shopee ("Situs"). Silakan baca Syarat Layanan berikut dengan cermat sebelum menggunakan Situs ini atau membuka akun ("Akun") agar anda mengetahui tentang hak dan kewajiban hukum anda sehubungan dengan PT Shopee International Indonesia dan afiliasinya dan anak perusahaannya (masing-masing dan bersama-sama, "Shopee" atau "kami"). "Layanan" yang kami berikan atau sediakan termasuk (a) Situs, (b) layanan yang disediakan oleh Situs dan oleh perangkat lunak klien Shopee yang tersedia melalui Situs, dan (c) semua informasi, halaman tertaut, fitur, data, teks, gambar, foto, grafik, musik, suara, video (termasuk siaran langsung (live stream)), pesan, tag, produk (termasuk nama, branding, dan gambar-gambar) konten, pemrograman, perangkat lunak, layanan aplikasi (termasuk, dengan tidak terbatas pada, setiap layanan aplikasi mobile) atau materi lainnya yang tersedia melalui Situs atau layanan terkait ("Konten"), termasuk milik afiliasi. Setiap fitur baru yang ditambahkan atau memperbesar Layanan juga tunduk pada Syarat Layanan ini. Syarat Layanan ini mengatur penggunaan Layanan yang disediakan oleh Shopee. Akun Anda dapat digunakan untuk masuk ke produk, situs web, dan layanan yang disediakan oleh Shopee dan afiliasi serta asosiasinya tertentu, termasuk ShopeePay (sebagai dijelaskan di bawah), dan menghubungkan semua aplikasi dan layanan Shopee dan ShopeePay Anda.

1.2. Layanan termasuk layanan platform online yang menyediakan tempat dan peluang untuk penjualan barang antara pembeli ("Pembeli") dan penjual ("Penjual") (secara bersama-sama disebut “anda”, "Pengguna" atau "Para Pihak"). Kontrak penjualan yang sebenarnya adalah secara langsung antara Pembeli dan Penjual dan Shopee bukan merupakan pihak di dalamnya atau setiap kontrak lainnya antara Pembeli dan Penjual serta tidak bertanggung jawab sehubungan dengan kontrak tersebut. Para Pihak dalam transaksi tersebut akan sepenuhnya bertanggung jawab untuk kontrak penjualan antara mereka, daftar barang, garansi pembelian dan sebagainya. Shopee tidak terlibat dalam transaksi antara Pengguna. Shopee dapat atau tidak dapat melakukan penyaringan awal terhadap Pengguna atau Konten atau informasi yang diberikan oleh Pengguna. Shopee berhak untuk menghapus setiap Konten atau informasi yang diposting oleh anda di Situs sesuai dengan Bagian 6.4 di sini. Shopee tidak dapat memastikan bahwa Pengguna akan benar-benar menyelesaikan transaksi.

1.3. Sebelum menjadi Pengguna Situs, anda harus membaca dan menerima semua syarat dan ketentuan dalam, dan yang berkaitan dengan, Syarat Layanan ini dan anda harus memberikan persetujuan atas pemrosesan data pribadi anda sebagaimana dijelaskan dalam Kebijakan Privasi yang terkait dengan Syarat Layanan ini.      

1.4. Shopee berhak untuk mengganti, mengubah, menangguhkan atau menghentikan semua atau bagian apapun dari Situs ini atau Layanan setiap saat atau setelah memberikan pemberitahuan sebagaimana dipersyaratkan oleh undang-undang dan peraturan setempat. Shopee dapat meluncurkan Layanan tertentu atau fitur tertentu dalam versi beta, yang mungkin tidak berfungsi dengan baik atau sama seperti versi akhir, dan kami tidak bertanggung jawab dalam hal demikian. Shopee juga dapat membatasi fitur tertentu atau membatasi akses anda ke bagian atau seluruh Situs atau Layanan atas kebijakannya sendiri dan tanpa pemberitahuan atau kewajiban.

1.5. Shopee berhak untuk menolak memberikan akses ke Situs atau Layanan kepada anda atau mengizinkan anda untuk membuka Akun dengan alasan apapun.

DENGAN MENGGUNAKAN LAYANAN SHOPEE ATAU MEMBUKA AKUN, ANDA MEMBERIKAN PENERIMAAN DAN PERSETUJUAN YANG TIDAK DAPAT DICABUT ATAS PERSYARATAN PERJANJIAN INI, TERMASUK SYARAT DAN KETENTUAN TAMBAHAN SERTA KEBIJAKAN YANG DISEBUTKAN DI SINI DAN/ATAU TERKAIT DI SINI, KEBIJAKAN PRIVASI SHOPEE, DAN SETIAP INFORMASI YANG TERSEDIA DI PLATFORM TERMASUK, NAMUN TIDAK TERBATAS PADA, BAGIAN HELP CENTRE DAN FREQUENTLY ASKED QUESTIONS DARI PLATFORM.

APABILA ANDA TIDAK MENYETUJUI KETENTUAN INI, MOHON JANGAN MENGGUNAKAN LAYANAN KAMI ATAU MENGAKSES SITUS. APABILA ANDA DI BAWAH USIA 17 TAHUN ATAU BELUM MENIKAH DAN BERADA DIBAWAH PENGAMPUAN, ANDA HARUS MENDAPATKAN IZIN DARI ORANG TUA ATAU WALI UNTUK MEMBUKA AKUN DAN ORANG TUA ATAU WALI TERSEBUT HARUS MENYETUJUI KETENTUAN PERJANJIAN INI. APABILA ANDA TIDAK MEMAHAMI BAGIAN INI, MOHON JANGAN MEMBUAT AKUN SAMPAI ANDA TELAH MEMINTA BANTUAN ORANG TUA ATAU WALI ANDA. APABILA ANDA ADALAH ORANG TUA ATAU WALI ANAK DI BAWAH UMUR YANG MEMBUAT AKUN, ANDA HARUS MENERIMA KETENTUAN PERJANJIAN INI ATAS NAMA ANAK DI BAWAH UMUR TERSEBUT DAN ANDA AKAN BERTANGGUNG JAWAB ATAS SEMUA PENGGUNAAN AKUN ATAU LAYANAN PERUSAHAAN YANG MENGGUNAKAN AKUN TERSEBUT, BAIK APAKAH AKUN TERSEBUT SUDAH DIBUKA SAAT INI ATAU DIBUAT DI MASA MENDATANG.

2. PRIVASI

2.1. Privasi anda sangatlah penting bagi kami di Shopee. Untuk melindungi hak-hak anda dengan lebih baik kami telah menyediakan Kebijakan Privasi Shopee untuk menjelaskan praktik privasi kami secara rinci. Silakan baca Kebijakan Privasi untuk memahami bagaimana Shopee mengumpulkan dan menggunakan informasi yang berkaitan dengan Akun anda dan/atau penggunaan Layanan oleh anda (“Informasi Pengguna”). Dengan menggunakan Lahttps://yanan atau memberikan informasi di Situs, anda:

(a) menyetujui tindakan Shopee untuk mengumpulkan, menggunakan, mengungkapkan dan/atau mengolah Konten, data pribadi dan Informasi Pengguna anda sebagaimana dijelaskan dalam Kebijakan Privasi;

(b) menyetujui dan mengakui bahwa hak kepemilikan atas Informasi Pengguna dimiliki secara bersama oleh anda dan Shopee; dan

(c) tidak akan, baik secara langsung maupun tidak langsung, mengungkapkan Informasi Pengguna anda kepada setiap pihak ketiga, atau sebaliknya memperbolehkan setiap pihak ketiga untuk mengakses atau menggunakan Informasi Pengguna anda, tanpa persetujuan tertulis sebelumnya dari Shopee.

2.2. Pengguna yang memiliki data pribadi Pengguna lainnya melalui penggunaan Layanan ("Pihak Penerima") dengan ini setuju bahwa, mereka akan (i) mematuhi semua undang-undang perlindungan data pribadi yang berlaku sehubungan dengan data tersebut; (ii) mengizinkan Pengguna yang data pribadinya telah dikumpulkan oleh Pihak Penerima ("Pihak yang Mengungkapkan") untuk menghapus datanya yang telah dikumpulkan dari database Pihak Penerima; dan (iii) mengizinkan Pihak yang Mengungkapkan untuk meninjau informasi apa saja yang telah dikumpulkan tentang mereka oleh Pihak Penerima, dalam setiap kasus (ii) dan (iii) di atas, dilakukan sesuai dengan dan bilamana diwajibkan oleh hukum yang berlaku.

3. IZIN TERBATAS

3.1. Shopee memberikan izin terbatas yang dapat dicabut kembali kepada Anda untuk mengakses Layanan dengan tunduk pada syarat dan ketentuan Syarat Layanan ini. Semua Konten eksklusif, merek dagang, merek layanan, nama merek, logo dan kekayaan intelektual lainnya ("Kekayaan Intelektual") yang ditampilkan di Situs merupakan milik Shopee dan bila berlaku, pemilik pihak ketiga yang diidentifikasi dalam Situs. Tidak ada hak atau izin yang diberikan secara langsung atau tidak langsung kepada pihak mana pun yang mengakses Situs untuk menggunakan atau memperbanyak Kekayaan Intelektual, dan tidak ada pihak yang mengakses Situs yang dapat mengklaim hak, kepemilikan atau kepentingan apapun di dalamnya. Dengan menggunakan atau mengakses Layanan anda setuju untuk mematuhi hak cipta, merek dagang, merek layanan, dan semua undang-undang yang berlaku lainnya yang melindungi Layanan, Situs dan Kontennya. Anda setuju untuk tidak menyalin, mendistribusikan, mempublikasikan ulang, mengirimkan, menampilkan secara terbuka, melakukan secara terbuka, mengubah, menyesuaikan, menyewa, menjual, atau membuat karya turunan dari bagian apapun dari Layanan, Situs atau Kontennya. Anda juga tidak boleh, tanpa persetujuan tertulis sebelumnya dari kami, me-mirror atau membingkai bagian apapun atau seluruh konten Situs ini di server lain mana pun atau sebagai bagian dari situs web lain apapun. Selain itu, anda setuju bahwa anda tidak akan menggunakan robot, spider atau perangkat otomatis maupun proses manual lain apapun untuk memantau atau menyalin Konten kami, tanpa persetujuan tertulis sebelumnya dari kami (persetujuan tersebut dianggap diberikan untuk teknologi mesin pencari standar yang digunakan oleh situs web pencari Internet guna mengarahkan pengguna Internet ke situs web ini).

3.2. Anda setuju bahwa Shopee dapat untuk alasan apapun atas kebijakannya sendiri dan dengan atau tanpa pemberitahuan atau kewajiban kepada anda atau pihak ketiga mana pun, menambah, mengganti, dan/atau memodifikasi, model metode, algoritma atau proses otomatis lainnya yang tersedia saat menyediakan Layanan, termasuk namun tidak terbatas pada layanan yang terkait dengan Iklan Shopee atau layanan lain yang disediakan oleh Shopee.

3.3. Anda boleh membuat tautan ke Situs dari situs web anda, asalkan situs web anda tidak menyiratkan adanya dukungan oleh atau asosiasi dengan Shopee. Anda mengakui bahwa atas kebijakannya sendiri dan setiap saat Shopee dapat berhenti menyediakan Layanan, baik sebagian atau secara keseluruhan, tanpa pemberitahuan.

4. PERANGKAT LUNAK

Setiap perangkat lunak yang disediakan oleh kami kepada anda sebagai bagian dari Layanan tunduk pada ketentuan Syarat Layanan ini. Shopee mencadangkan semua hak atas perangkat lunak yang tidak secara tegas diberikan oleh Shopee dalam Syarat Layanan ini. Setiap skrip atau kode pihak ketiga yang tertaut atau dirujuk dari Layanan dilisensikan kepada anda oleh pihak ketiga yang memiliki skrip atau kode tersebut, bukan oleh Shopee.

5. AKUN DAN KEAMANAN

5.1. Akun dilakukan dengan memilih identifikasi pengguna ("ID Pengguna") dan kata sandi unik, serta memberikan informasi pribadi tertentu. Apabila anda memilih ID Pengguna yang dianggap tidak sopan atau tidak pantas oleh Shopee atas kebijakannya sendiri, Shopee berhak untuk menangguhkan atau mengakhiri Akun anda. Anda dapat menggunakan nama asli Anda sebagai ID Pengguna.

5.2. Dengan memiliki Akun, Anda menyetujui dan memahami bahwa:

i. Anda dapat menggunakan produk dan/atau layanan yang tersedia pada Situs atau aplikasi yang disediakan dan/atau dioperasikan oleh Shopee.

Shopee dapat menyediakan melalui Layanan produk dan/atau layanan tertentu yang berasal dari atau ditawarkan oleh afiliasi, anak perusahaan atau mitra Shopee dan produk lain yang disediakan oleh mereka dari waktu ke waktu di Situs.

a) Anda menyatakan setuju bahwa pembelian atau transaksi jenis produk dan/atau layanan ini tunduk pada ketentuan layanan untuk masing-masing produk atau layanan, yang secara terpisah Anda setujui dan terima saat menggunakan atau mengakses produk, aplikasi, situs web, atau layanan tersebut ,dan, oleh karena itu, bahwa Shopee tidak bertanggung jawab atau berkewajiban jika terjadi kegagalan atau kesalahan apapun sehubungan dengan pembelian atau transaksi produk atau layanan ini.

b) Anda dapat menghubungi Shopee secara langsung jika Anda memiliki pertanyaan atau mengalami masalah apa pun sehubungan dengan pembelian atau transaksi produk atau layanan yang disediakan oleh Shopee.

ii. Anda dapat secara langsung terhubung dan menggunakan produk dan/atau layanan yang tersedia pada aplikasi di luar platform yang disediakan oleh afiliasi dan rekanan tertentu dari Shopee, termasuk ShopeePay yang ditawarkan oleh PT AirPay International Indonesia ("AirPay") (“Aplikasi Luar Platform”). Dalam hal Anda menggunakan Aplikasi Luar Platform sebagaimana disebutkan di atas, penggunaan layanan tersebut akan tunduk pada masing-masing ketentuan layanan yang disediakan oleh afiliasi atau rekanan yang menyediakan Aplikasi Luar Platform tersebut.

Akun Anda dapat digunakan untuk masuk, menggunakan atau mengakses produk, aplikasi, situs web, dan layanan yang disediakan oleh Shopee, serta yang disediakan oleh afiliasi atau mitra tertentu, termasuk namun tidak terbatas pada ShopeePay. Produk, situs web, dan layanan tersebut terikat oleh syarat dan ketentuan serta kebijakan privasi afiliasi atau mitra masing-masing, yang Anda setujui dan terima saat menggunakan atau mengakses produk, aplikasi, situs web, atau layanan tersebut. Anda mungkin dapat menggunakan atau mengakses Akun Anda, termasuk metode pembayaran terkait, catatan transaksi, atau pengidentifikasi lainnya, melalui berbagai antarmuka pengguna, termasuk, namun tidak terbatas pada, aplikasi atau situs web Shopee, aplikasi atau situs web ShopeePay, atau melalui produk, aplikasi, situs web atau layanan lain.

Anda dapat mendaftar akun melalui Shopee atau ShopeePay. Dengan mendaftarkan Akun, Anda menyetujui dan memahami bahwa, untuk menghubungkan seluruh aplikasi dan layanan serta Layanan ShopeePay Anda, Akun Anda akan dihubungkan dengan akun Anda di ShopeePay (“Akun ShopeePay”) jika Anda telah menggunakan ponsel yang sama nomor untuk mendaftar kedua akun.

5.3. Apabila Anda melakukan pendaftaran Akun dengan menggunakan platform pihak ketiga (contoh: Gmail, Facebook, Apple, LINE, atau platform pihak ketiga lain yang tersedia dari waktu ke waktu), maka Anda setuju bahwa:

(i) Shopee akan secara otomatis memilihkan ID Pengguna untuk Anda dengan menggunakan nama pertama dan nama terakhir dari Pengguna yang terdaftar di platform pihak ketiga tersebut;

(ii) Apabila ID Pengguna yang dipilihkan oleh Shopee telah digunakan oleh Pengguna lain, maka Shopee akan menambahkan tiga angka acak di belakang nama terakhir Anda untuk ID Pengguna Anda;

(iii) Apabila ID Pengguna yang dipilihkan oleh Shopee sebagaimana disebutkan pada ayat (i) dan (ii) masuk ke dalam kategori ID Pengguna yang telah dipesan, maka Shopee akan memilihkan formulasi acak untuk ID Pengguna Anda;

(iv) ID Pengguna yang telah dipilihkan oleh Shopee dapat diubah satu kali setelah pendaftaran Akun selesai.

5.4. Anda mungkin dapat menggunakan Akun anda untuk memperoleh akses ke produk, situs web atau layanan lain yang kami aktifkan aksesnya atau yang memiliki ikatan atau bekerja sama dengan kami (termasuk namun tidak terbatas pada Aplikasi Luar Platform). Shopee belum meninjau dan tidak bertanggung jawab atas konten, fungsionalitas, keamanan, layanan, kebijakan privasi, atau praktik lain pihak ketiga atas produk, situs web atau layanan tersebut. Apabila anda melakukannya, syarat layanan untuk produk, situs web atau layanan tersebut, termasuk kebijakan privasi mereka masing-masing, jika berbeda dari Syarat Layanan ini dan/atau Kebijakan Privasi kami, juga dapat berlaku atas penggunaan produk, situs web atau layanan tersebut oleh anda.

5.5. Anda setuju untuk (a) menjaga kerahasiaan kata sandi anda dan hanya menggunakan ID Pengguna dan kata sandi anda saat login, (b) memastikan bahwa anda keluar dari Akun anda pada akhir setiap sesi di Situs, (c) segera memberi tahu Shopee tentang penggunaan tanpa izin atas Akun, ID Pengguna dan/atau kata sandi anda, dan (d) memastikan bahwa informasi Akun anda akurat dan terkini. Anda sepenuhnya bertanggung jawab untuk semua kegiatan yang dilakukan dengan menggunakan ID Pengguna dan Akun anda bahkan bila kegiatan atau penggunaan tersebut tidak dilakukan oleh anda. Shopee tidak akan bertanggung jawab untuk setiap kerugian atau kerusakan yang timbul dari penggunaan tanpa izin atas kata sandi anda atau kegagalan anda untuk mematuhi Bagian ini. Anda secara tegas dilarang untuk memperjualbelikan Akun anda atau memindahkan kepemilikan Akun kepada pihak ketiga. Jual beli Akun dan pemindahan kepemilikan Akun kepada pihak ketiga (kecuali pemindahan kepemilikan Akun yang disebabkan karena pemindahan kepemilikan badan usaha pemilik Akun terkait yang dilakukan secara sah menurut hukum yang berlaku) merupakan pelanggaran atas Syarat Layanan ini. 
 
5.6. Anda setuju bahwa untuk alasan apapun atas kebijakannya sendiri dan dengan atau tanpa pemberitahuan atau kewajiban kepada anda atau pihak ketiga mana pun, Shopee dapat mengakhiri atau menangguhkan Akun dan ID Pengguna anda serta menghapus atau membuang setiap Konten yang berkaitan dengan Akun dan ID Pengguna anda dari Situs, menarik subsidi yang ditawarkan kepada anda, membatalkan atau menangguhkan transaksi yang berhubungan dengan Akun dan ID Pengguna, sementara atau di dalam kasus yang lebih serius secara permanen menahan hasil penjualan atau pengembalian, dan/atau mengambil tindakan lain yang dianggap perlu oleh Shopee. Dasar untuk pengakhiran atau penangguhan tersebut dapat termasuk, tetapi tidak terbatas pada, keadaan yang sebenarnya atau yang diduga: (a) atas permintaan anda, (b) ketidakaktifan untuk beberapa lama, sebagaimana kami tentukan dari waktu ke waktu, (c) pelanggaran terhadap ketentuan atau semangat Syarat Layanan ini, (d) perilaku yang ilegal, menipu, melecehkan, memfitnah, mengancam atau kasar (e) memiliki beberapa akun pengguna untuk alasan yang tidak sah, (f) pembelian produk pada Situs untuk tujuan penjualan kembali secara komersil (g) pembelian yang berlebihan atau abnormal atas suatu produk dari Penjual atau grup Penjual yang sama, (h) penyalahgunaan voucher (termasuk, namun tidak terbatas pada, penjualan voucher kepada pihak ketiga, penjualan voucher atau kredit lainnya dengan menaikan harga yang cukup signifikan dari harga dasar, dan/atau penggunaan voucher yang berlebihan dan abnormal pada Situs (i) perilaku yang merugikan Pengguna lain, pihak ketiga, atau kepentingan bisnis Shopee, (j) Anda memiliki kewajiban pembayaran kepada Shopee atau kepada setiap afiliasinya atau mitranya yang menyediakan layanan pada Situs, dan Anda terlambat atau lalai untuk melakukan pembayaran secara tepat waktu sebagaimana diatur dalam persyaratan dari layanan yang bersangkutan, atau (k) sebagaimana diinstruksikan oleh institusi pemerintah yang berwenang atau aparat penegak hukum terkait.
 
Penggunaan Akun untuk tujuan yang ilegal, menipu, melecehkan, memfitnah, mengancam atau kasar dapat dirujuk ke pihak penegak hukum tanpa pemberitahuan kepada anda. Apabila permasalahan hukum timbul atau tindakan penegakan hukum dilakukan dalam kaitan dengan Akun anda atau penggunaan Layanan oleh anda untuk alasan apapun, Shopee dapat mengakhiri Akun anda dengan segera dengan atau tanpa pemberitahuan.

5.7. Pengguna dapat menghapus Akun mereka jika mereka memberi tahu Shopee secara tertulis (termasuk melalui email kami tentang niatan mereka tersebut. Terlepas dari adanya penghapusan tersebut, Pengguna tetap bertanggung jawab dan berkewajiban untuk setiap transaksi yang belum selesai (baik apakah dimulai sebelum atau setelah penghapusan tersebut), pengiriman produk, pembayaran untuk produk, atau hal semacam itu, dan Pengguna harus menghubungi Shopee setelah ia telah melakukan dan menyelesaikan semua transaksi yang belum selesai dengan segera dan efektif sesuai dengan Syarat Layanan. Shopee tidak akan memiliki kewajiban, dan tidak akan bertanggung jawab atas setiap kerugian yang terjadi akibat tindakan yang diambil sesuai dengan bagian ini. Pengguna melepaskan setiap dan semua klaim berdasarkan tindakan semacam itu yang diambil oleh Shopee.

5.8. Anda hanya boleh menggunakan Layanan dan/atau membuka Akun jika Anda berlokasi di salah satu negara yang kami setujui, sebagaimana diperbarui dari waktu ke waktu. 
 
5.9. Jika Anda seorang Penjual, Anda berhak untuk membuat sub-akun (“Sub-Akun”) di platform sub-akun yang dioperasikan oleh Shopee (“Platform Sub-Akun”) yang terhubung dengan Akun (-akun) Anda. Anda mengetahui dan menyetujui bahwa: (a) tujuan dari Sub-Akun adalah untuk meningkatkan pengelolaan Akun (-akun) Anda sebagai Penjual, dan Anda tidak boleh menggunakan Sub-Akun (-akun) untuk tujuan lain apa pun (termasuk, namun tidak terbatas pada, aktivitas penipuan atau ilegal); (b) sementara Sub-Akun tidak dianggap sebagai “Akun” untuk tujuan Ketentuan Layanan ini, ketentuan Klausul 5 ini mutatis mutandis berlaku untuk Sub-Akun, kecuali bahwa referensi ke "Akun (-akun)" adalah ke Sub-Akun; (c) Sub-Akun dapat dikonfigurasi untuk memiliki akses ke Akun (-akun) Anda dan hak yang sama dengan Akun (-akun) Anda (atau bagiannya), dan Anda secara tegas mengakui dan menyetujui bahwa: (i) Anda sepenuhnya bertanggung jawab untuk membuat dan mengkonfigurasi Sub-Akun, dan memberikan serta mengendalikan akses pihak ketiga ke Sub-Akun; (ii) pihak ketiga mana pun yang Anda beri akses ke Sub-Akun Anda akan memiliki kemampuan untuk itu mengakses dan mengoperasikan Akun Anda; (iii) kami berhak untuk memperlakukan setiap tindakan pada Sub-Akun sebagai tindakan Akun Anda; dan (iv) Anda akan bertanggung jawab atas semua tindakan Sub-Akun; dan (d) Shopee berhak mengubah atau menghentikan pengoperasian Sub-Platform Akun dan untuk menutup Sub-Akun mana pun kapan saja atas kebijakannya sendiri.

6. PERSYARATAN PENGGUNAAN

6.1. Izin untuk menggunakan Situs dan Layanan ini berlaku sampai diakhiri. Izin ini akan berakhir sebagaimana diatur dalam Syarat Layanan ini atau jika anda gagal mematuhi persyaratan atau ketentuan apapun dari Syarat Layanan ini. Dalam hal demikian, Shopee dapat melakukan pengakhiran tersebut dengan atau tanpa memberikan pemberitahuan kepada anda.

6.2. Sehubungan dengan pengoperasian atau proses onboarding sebagai Penjual:

(a) Shopee akan meminta calon Penjual untuk memberikan data-data calon Penjual untuk proses verifikasi oleh Shopee.

(b) Shopee berhak untuk menilai dan menentukan hasil verifikasi calon Penjual serta memberikan keputusan akhir atas hasil verifikasi data calon Penjual. Calon Penjual dapat memulai menggunakan fitur untuk Penjual setelah hasil verifikasi diberitahukan oleh Shopee kepada Penjual, selambat-lambatnya dalam 2x24 jam setelah data-data diberikan.

(c) Khusus bagi Penjual yang telah terdaftar sebagai Penjual sebelum 31 Mei 2024, ketentuan pada ayat (b) di atas akan berlaku bagi Penjual dan Penjual wajib untuk segera memberikan data yang diperlukan oleh Shopee kepada Shopee selambat-lambatnya pada tanggal 1 Juli 2024. Penjual setuju dan memahami bahwa kegagalan untuk menyelesaikan proses verifikasi data dapat membuat Penjual kehilangan akses sementara terhadap beberapa fitur yang tersedia bagi Penjual, termasuk namun tidak terbatas pada kehilangan akses untuk menarik Saldo Penjual.

6.3.  Anda setuju untuk tidak:

(a) mengunggah, memasang (posting), mengirimkan atau menyediakan Konten yang melanggar hukum, berbahaya, mengancam, kasar, melecehkan, mengkhawatirkan, meresahkan, berliku-liku, memfitnah, vulgar, cabul, mencemarkan, invasif terhadap privasi pihak lain, penuh kebencian, atau mengandung unsur SARA atau lainnya, termasuk tindakan lain yang melanggar ketentuan pada Panduan Komunitas Shopee atau panduan komunitas lainnya yang diterbitkan dari waktu ke waktu;

(b) melanggar undang-undang, termasuk dengan tidak terbatas pada undang-undang dan peraturan sehubungan dengan batasan ekspor dan impor, hak pihak ketiga atau kebijakan Barang yang Dilarang dan Dibatasi kami;

(c) mengunggah, memasang (posting), mengirimkan atau sebaliknya menyediakan Konten yang menampilkan anak di bawah umur tanpa pengawasan atau menggunakan Layanan untuk merugikan anak di bawah umur dengan cara apapun;

(d) menggunakan Layanan atau mengunggah Konten untuk menyamar sebagai orang atau entitas lain, atau kalau tidak memalsukan afiliasi anda dengan seseorang atau suatu entitas;

(e) memalsukan kop atau kalau tidak memanipulasi pengidentifikasi guna menyamarkan asal Konten apapun yang dikirimkan melalui Layanan;

(f) menghapus pemberitahuan mengenai hak kepemilikan dari Situs;

(g) menyebabkan, mengizinkan atau memberikan wewenang untuk modifikasi, pembuatan karya turunan, atau penerjemahan Layanan tanpa izin yang jelas dari Shopee;

(h) menggunakan Layanan untuk manfaat pihak ketiga atau dengan cara yang tidak diizinkan oleh izin yang diberikan di sini;

(i) menggunakan Layanan atau mengunggah Konten dengan cara yang menipu, membohongi, memalsukan, menyesatkan, atau memperdayakan;

(j) membuka dan/atau mengoperasikan beberapa akun pengguna sehubungan dengan tindakan yang secara jelas melanggar Syarat Layanan ini atau maksud dari Syarat Layanan ini;

(k) mengakses Situs, membuka akun pengguna, atau sebaliknya mengakses akun pengguna dengan menggunakan segala perangkat keras dan perangkat lunak tidak resmi dari Shopee, termasuk namun tidak terbatas pada, emulator, simulator, bot, atau perangkat keras maupun perangkat lunak sejenisnya;

(l) memanipulasi harga barang apapun atau mengganggu daftar Pengguna lain;

(m) melakukan tindakan yang dapat merusak sistem umpan balik atau peringkat;

(n) mencoba mendekompilasi, merekayasa balik, membongkar atau meretas Layanan (atau bagian apapun darinya), atau mengalahkan atau mengatasi teknologi enkripsi atau langkah-langkah keamanan yang diimplementasikan oleh Shopee sehubungan dengan Layanan dan/atau data yang dikirim, diolah atau disimpan oleh Shopee;

(o) memungut atau mengumpulkan informasi apapun tentang atau mengenai pemegang Akun lain, termasuk, dengan tidak terbatas pada, data atau informasi pribadi apapun;

(p) mengunggah, mengirim email, memposting, mengirimkan atau menyediakan Konten apapun yang tidak berhak untuk anda sediakan berdasarkan hukum atau ikatan kontrak atau fidusia (seperti informasi orang dalam, informasi eksklusif dan rahasia yang dipelajari atau diungkapkan sebagai bagian dari hubungan kerja atau di bawah perjanjian non pengungkapan);

(q) mengunggah, mengirim email, memposting, mengirimkan atau menyediakan Konten apapun yang melanggar hak paten, merek dagang, rahasia dagang, hak cipta atau hak kepemilikan lainnya dari pihak mana pun;

(r) mengunggah, mengirim email, memposting, mengirimkan atau menyediakan iklan, materi promosi yang tidak diinginkan atau tidak sah, "surat sampah", "spam", "surat berantai", "skema piramida", atau bentuk ajakan lainnya yang tidak sah;

(s) mengunggah, mengirim email, memposting, mengirimkan atau menyediakan materi yang berisikan virus, worm, Trojan-horse perangkat lunak atau kode, rutin, file maupun program komputer lainnya yang dirancang untuk secara langsung atau tidak langsung memengaruhi, memanipulasi, mengganggu, menghancurkan atau membatasi fungsionalitas atau integritas perangkat lunak atau perangkat keras komputer atau data atau perlengkapan telekomunikasi apapun;

(t) mengganggu aliran normal dialog, menyebabkan layar "bergulir" lebih cepat daripada kecepatan mengetik Pengguna Layanan lainnya, atau melakukan tindakan yang secara negatif memengaruhi kemampuan Pengguna lain untuk berkomunikasi dalam waktu nyata;

(u) memengaruhi, memanipulasi atau mengganggu Layanan atau server atau jaringan yang terhubung ke Layanan atau penggunaan dan kenyamanan menikmati Layanan oleh Pengguna lainnya, atau tidak menaati persyaratan, prosedur, kebijakan atau peraturan jaringan yang terhubung ke Situs;

(v) melakukan tindakan atau terlibat dalam perilaku yang secara langsung atau tidak langsung dapat merusak, melumpuhkan, membebani secara berlebihan, atau mengganggu Layanan atau server atau jaringan yang terhubung ke Layanan;

(w) menggunakan Layanan untuk sengaja atau tidak sengaja melanggar hukum, aturan, kode, arahan, pedoman, kebijakan atau peraturan setempat, negara bagian, nasional atau internasional yang berlaku termasuk, dengan tidak terbatas pada, undang-undang dan persyaratan (baik yang berkekuatan hukum maupun tidak) yang berkaitan dengan anti pencucian uang atau anti terorisme.

(x) menggunakan Layanan dengan melanggar atau untuk menghindari sanksi atau embargo yang diberikan atau diberlakukan oleh Kantor Pengawasan Aset Luar Negeri Departemen Keuangan AS, atau Departemen Luar Negeri AS, Dewan Keamanan PBB, Uni Eropa, His Majesty’s Treasury atau otoritas sanksi terkait lainnya (secara kolektif, disebut “Sanksi”); 

(y) menggunakan Layanan untuk melanggar privasi pihak lainnya atau untuk "menguntit" atau mengganggu pihak lain;

(z) melanggar hak Shopee, termasuk setiap hak kekayaan intelektual dan setiap pemboncengan reputasi (passing off) atas hak kekayaan intelektual tersebut;

(aa) menggunakan Layanan untuk mengumpulkan atau menyimpan data pribadi tentang Pengguna lainnya sehubungan dengan perilaku dan kegiatan terlarang yang ditetapkan di atas; dan/atau

(bb) mendaftarkan barang yang melanggar hak cipta, merek dagang atau hak kekayaan intelektual pihak ketiga lainnya atau menggunakan layanan dengan cara yang akan melanggar hak kekayaan intelektual pihak lain; dan/atau

(cc) meminta, berkorespondensi, dan/atau terlibat dengan, atau menyediakan informasi terkait aktivitas pengguna saat menggunakan Layanan kepada media dan/atau perusahaan riset, untuk tujuan apapun termasuk namun tidak terbatas kepada riset pasar, survei kepuasan, atau bentuk pemasaran lainnya tanpa persetujuan tertulis dari Shopee.

6.4. Anda memahami bahwa semua Konten, baik yang diposting untuk umum atau dikirimkan secara pribadi, merupakan tanggung jawab tunggal orang dari mana Konten tersebut berasal. Ini berarti anda, dan bukan Shopee, bertanggung jawab penuh untuk semua Konten yang anda unggah, posting, kirim melalui email, kirimkan atau sediakan melalui Situs. Anda memahami bahwa dengan menggunakan Situs ini, anda mungkin akan menemukan Konten yang anda anggap menyinggung, tidak sopan atau tidak pantas. Sejauh yang diperbolehkan oleh hukum yang berlaku, dalam situasi apapun Shopee tidak akan bertanggung jawab dengan cara apapun untuk setiap Konten, termasuk, tetapi tidak terbatas pada, setiap kesalahan atau pembiaran dalam Konten, atau kehilangan maupun kerusakan dalam bentuk apapun yang terjadi sebagai akibat penggunaan, kepercayaan pada Konten yang diposting, diemail, dikirimkan atau disediakan di Situs.

6.5. Anda mengakui bahwa Shopee dan pihak yang ditunjuk olehnya memiliki hak (tetapi bukan kewajiban) atas kebijakan mereka sendiri untuk melakukan penyaringan awal, menolak, menghapus, memberhentikan, membekukan, atau memindahkan Konten, termasuk dengan tidak terbatas pada setiap Konten atau informasi yang diposting oleh anda, yang tersedia di Situs tanpa kewajiban apapun terhadap Anda. Tanpa membatasi ketentuan di atas, Shopee dan pihak yang ditunjuk olehnya berhak untuk menghapus Konten (i) yang melanggar Syarat Layanan ini atau Kebijakan Barang Yang Dilarang dan Dibatasi; (ii) jika kami menerima keluhan dari Pengguna lain; (iii) jika kami menerima pemberitahuan atau dugaan tentang pelanggaran kekayaan intelektual atau instruksi hukum atau permintaan lainnya untuk penghapusan; atau (iv) jika Konten tersebut tidak pantas. Kami juga dapat memblokir pengiriman komunikasi (termasuk, dengan tidak terbatas pada, pembaruan status, postingan, pesan dan/atau obrolan) ke atau dari Layanan sebagai bagian dari upaya kami melindungi Layanan atau Pengguna kami, atau menegakkan ketentuan-ketentuan dalam Syarat dan Ketentuan ini. Anda setuju bahwa anda harus mengevaluasi, dan menanggung semua risiko yang berkaitan dengan penggunaan Konten, termasuk, dengan tidak terbatas pada, kepercayaan pada keakuratan, kelengkapan, atau kegunaan Konten tersebut. Dalam hal ini, anda mengakui bahwa anda belum dan, sejauh yang diizinkan oleh hukum yang berlaku, tidak boleh bersandar pada Konten yang dibuat oleh Shopee atau dikirimkan ke Shopee, termasuk, dengan tidak terbatas pada, informasi di Forum Shopee dan di semua bagian lainnya dari Situs.

6.6. Anda mengakui, mengizinkan dan setuju bahwa Shopee dapat mengumpulkan, menggunakan dan/atau mengolah data terkait dengan performa produk untuk tujuan mengerucutkan daftar produk dan meningkatkan layanan Shopee dan pengalaman pengguna (termasuk untuk menggabungkan data performa Penjual dengan data performa produk lainnya, sepanjang relevan.

6.7. Anda mengakui, mengizinkan dan setuju bahwa Shopee dapat mengakses, menyimpan dan mengungkapkan informasi Akun, Konten dan setiap materi lain atau informasi yang anda sediakan kepada Shopee kepada setiap petugas hukum, pembuat peraturan, atau otoritas pemerintahan, pemilik hak yang relevan, atau pihak ketiga lainnya jika diharuskan untuk melakukannya oleh hukum berdasarkan perintah pengadilan atau permintaan yang sah oleh otoritas pemerintah atau pengatur yang memiliki yurisdiksi atas Shopee atau dengan itikad baik bahwa akses, penyimpanan atau pengungkapan tersebut memang wajar diperlukan untuk: (a) mematuhi proses hukum; (b) menegakkan Syarat Layanan ini dan Kebijakan Barang Yang Dilarang dan Dibatasi; (c) menanggapi klaim bahwa Konten melanggar hak pihak ketiga, termasuk hak kekayaan intelektual; (d) menanggapi permintaan anda untuk layanan pelanggan; atau (e) melindungi hak, milik atau keselamatan pribadi Shopee, Penggunanya dan/atau masyarakat.

7. PELANGGARAN TERHADAP SYARAT LAYANAN KAMI

7.1. Pelanggaran terhadap kebijakan ini dapat mengakibatkan berbagai tindakan, termasuk, dengan tidak terbatas pada, salah satu atau semua dari hal-hal berikut ini:

- Penghapusan daftar

- Batasan diberlakukan pada hak Akun

- Penangguhan dan pengakhiran akun

- Tuntutan pidana 

- Tindakan perdata, termasuk dengan tidak terbatas pada klaim untuk kerugian dan/atau ganti rugi sementara atau perintah ganti rugi oleh pengadilan.

7.2. Apabila anda yakin bahwa seorang Pengguna di Situs kami melanggar Syarat Layanan ini, silakan hubungi tim kami.

8. MELAPORKAN PELANGGARAN HAK KEKAYAAN INTELEKTUAL

8.1. Sebagaimana disebutkan di atas, Shopee tidak mengijinkan pendaftaran produk (listing) yang melanggar hak kekayaan intelektual dari suatu merek atau pemilik dari hak kekayaan intelektual lainnya ("Pemilik HAKI").

8.2. Kecuali secara tegas dinyatakan berbeda, Pengguna adalah individu atau bisnis independen dan mereka tidak mempunyai hubungan dengan Shopee dalam cara apapun dan Shopee bukanlah agen atau perwakilan dari Pengguna dan tidak memegang dan/atau memiliki barang yang tercantum di Situs.

8.3. Apabila anda adalah Pemilik HAKI atau agen yang diberikan wewenang secara sah oleh Pemilik HAKI (“Agen HAKI”) dan anda percaya bahwa hak anda atau hak pihak yang memberikan wewenang kepada anda telah dilanggar, silakan beri tahu kami dengan melakukan pelaporan melalui Shopee Brand IP Portal dan memberikan kepada kami dokumen yang dipersyaratkan di bawah untuk mendukung klaim anda. Mohon untuk memberikan waktu kepada kami untuk memproses informasi yang diberikan. Shopee akan menanggapi klaim anda sesegera mungkin.

8.4. Klaim berdasarkan Bagian 8 ini harus diberikan dalam form yang ditentukan oleh Shopee, yang dapat diperbaharui dari waktu ke waktu, dan harus mencakup sekurang-kurangnya hal berikut:

(a) tanda tangan fisik atau elektronik Pemilik HAKI atau Agen HAKI (secara bersama-sama disebut “Informan”);

(b) penjelasan tentang jenis dan sifat hak kekayaan intelektual yang diduga dilanggar;

(c) penjelasan dari sifat pelanggaran yang diduga dengan rincian yang cukup untuk membuat Shopee dapat menilai keluhan;

(d) URL (link) daftar (-daftar) yang berisi dugaan pelanggaran;

(e) informasi yang cukup untuk memperbolehkan Shopee menghubungi Informan, seperti alamat fisik, nomor telepon dan alamat e-mail Informan;

(f) pernyataan dari Informan bahwa keluhan tersebut diajukan dengan itikad baik dan bahwa penggunaan hak kekayaan intelektual sebagaimana diidentifikasi oleh Informan tidak diizinkan oleh Pemilik HAKI atau hukum;

(g) pernyataan oleh Informan bahwa informasi dalam pemberitahuan tersebut akurat, memberikan ganti rugi kami atas setiap kerugian yang diderita oleh kami sebagai akibat dari informasi yang diberikan oleh Informan dan bahwa Informan memiliki hak yang sesuai atau berwenang untuk bertindak atas nama Pemilik HAKI atas semua hal yang terkait dengan keluhan tersebut.

8.5. Shopee mengakui bahwa suatu brand atau produsen dapat, tunduk pada peraturan yang ada, memiliki hak untuk menandatangani beberapa perjanjian distribusi eksklusif atau perjanjian dengan harga minimal untuk diiklankan untuk beberapa produk milik pemilik usaha dengan pihak ketiga. Namun demikian, pelanggaran terhadap perjanjian tersebut bukan merupakan pelanggaran hak kekayaan intelektual. Bahwa pelaksanaan dari perjanjian-perjanjian tersebut adalah antara brand atau produsen dengan masing-masing pihak ketiga yang berkontrak dengannya, maka Shopee secara umum tidak dapat membantu pelaksanaan hak distribusi eksklusif atau hal pengendalian harga kecuali diwajibkan berdasarkan hukum yang berlaku.

8.6. Tanpa membatasi ganti rugi sebagaimana dimaksud pada Pasal 36, masing-masing Penjual setuju untuk menjamin dan membebaskan Shopee dan Afiliasinya dan asosiasinya dari seluruh klaim, penyebab dari tindakan, kerugian dan keputusan yang timbul atau sehubungan dengan (a) setiap pelanggaran, klaim, keluhan atau ketidakpatuhan sehubungan dengan hak kekayaan intelektual atas setiap Konten atau pendaftaran produk, dan/atau (b) setiap penghapusan Konten atau pendaftaran produk sesuai dengan atau sehubungan dengan keluhan pelanggaran, klaim atau ketidakpatuhan atas hak kekayaan intelektual.

9.    PEMBELIAN DAN PEMBAYARAN

9.1. Anda dapat menyimpan dan menggunakan satu atau lebih dari metode pembayaran pada Akun anda, termasuk:

(i) Pembayaran dengan kartu seperti Kartu kredit, Kartu debit, dan Kartu prabayar (“Pembayaran dengan Kartu”);

(ii) Cash on Delivery (COD)

Shopee menyediakan layanan COD di beberapa daerah tertentu. Pembeli dapat membayar tunai langsung kepada agen pengiriman setelah menerima barang yang beli;

(iii) Transfer ke Rekening Bank (Transfer Bank)

Pembeli dapat melakukan pembayaran melalui Anjungan Tunai Mandiri (ATM) atau transfer bank via internet (“Transfer Bank”) ke Rekening Shopee kami yang ditunjuk (seperti yang ditentukan dalam Bagian 13). Pembeli harus memberikan bukti transfer atau referensi transaksi pembayaran kepada Shopee untuk tujuan verifikasi melalui fungsi 'Unggah Bukti Pembayaran' yang dapat ditemukan di aplikasi Shopee sebagai konfirmasi pembayaran. Apabila konfirmasi pembayaran tidak diterima Shopee dalam tiga (3) hari, pesanan Pembeli akan dibatalkan;

(iv) ShopeePay

Layanan ShopeePay disediakan oleh AirPay sesuai dengan persyaratan, ketentuan dan kebijakan penggunaan layanan yang ditentukan oleh AirPay. Dengan mengaktivasikan akun ShopeePay dan menggunakan Layanan Shopee, anda dianggap telah menyetujui persyaratan, ketentuan, dan kebijakan yang ditentukan oleh AirPay dan memberikan persetujuan anda kepada Shopee untuk mentransfer data/informasi pribadi anda yang berada dalam kepemilikan/penguasaan Shopee kepada AirPay untuk tujuan mengaktivasikan akun ShopeePay, mengelola, mengoperasikan, mengatur, dan menyediakan layanan ShopeePay kepada anda, dan semua tujuan terkait dan insidentil;

Pengumpulan, penggunaan, dan pemrosesan data Pengguna antara Shopee dan ShopeePay masing-masing diatur oleh Kebijakan Privasi Shopee dan Kebijakan Privasi ShopeePay.

(v) Dompet atau akun digital yang Anda miliki di perusahaan selain Shopee atau ShopeePay (“Akun Pihak Ketiga yang Tertaut”);

(vi) Pengidentifikasi yang ditautkan ke rekening bank Anda (seperti nomor telepon Anda); atau

(vii) metode pembayaran lainnya sebagaimana ditampilkan di Situs.
 

Pembayaran dengan kartu diproses melalui saluran pembayaran pihak ketiga dan jenis kartu kredit yang diterima oleh saluran pembayaran ini mungkin bervariasi tergantung pada yurisdiksi tempat anda berada.

Ketersediaan Metode Pembayaran tertentu atau kompatibilitasnya dengan Shopee mungkin bergantung pada Metode Pembayaran Anda dan faktor lainnya dan dapat berubah sewaktu-waktu. 

i. Anda mungkin dapat menyimpan Metode Pembayaran ke Akun Anda melalui aplikasi atau situs web Shopee, aplikasi atau situs web AirPay (ShopeePay) atau aplikasi atau situs web penerbit Metode Pembayaran. Untuk menyimpan Metode Pembayaran, Anda harus melengkapi informasi yang diperlukan pada setiap formulir pendaftaran yang diberikan kepada Anda. Informasi yang Anda berikan harus terkini, lengkap dan akurat, dan Anda harus menjaganya seperti demikian.

ii. Ketika Anda menyimpan Metode Pembayaran, Shopee dapat menyimpan informasi yang berkaitan dengan Metode Pembayaran tersebut, seperti nama Anda, ID pengguna, nomor telepon dan alamat penagihan atau alamat pengiriman, dan membagikan informasi tersebut dengan ShopeePay, untuk dicerminkan dalam aplikasi atau situs web ShopeePay. Shopee berhak mengubah, menangguhkan, membatalkan dan/atau menetapkan ketentuan apa pun, termasuk namun tidak terbatas pada menetapkan jumlah pembelanjaan minimum, untuk metode pembayaran apa pun.

iii. Akun Anda tertaut dengan Akun ShopeePay Anda, Metode Pembayaran yang Anda simpan akan dapat digunakan baik di Akun Anda maupun Akun ShopeePay Anda, dan Anda dapat menggunakan Metode Pembayaran yang disimpan di aplikasi atau situs web ShopeePay atau di Aplikasi atau situs web Shopee.

iv. Anda memberi wewenang kepada kami untuk mengonfirmasi bahwa Metode Pembayaran Anda bereputasi baik dengan penyedianya, termasuk, namun tidak terbatas pada, dengan mengajukan permintaan otorisasi pembayaran dan/atau kredit dan/atau debit bernilai rendah ke Metode Pembayaran, sesuai dengan aturan jaringan atau persyaratan lain yang berlaku pada Metode Pembayaran.

v. Anda setuju bahwa Shopee ditujukan untuk penggunaan pribadi Anda, dengan Metode Pembayaran Anda sendiri.

vi. Kecuali jika Shopee atau afiliasinya adalah penerbitnya, baik Shopee maupun afiliasinya bukan merupakan pihak dalam perjanjian pemegang kartu, kebijakan privasi, atau ketentuan penggunaan lainnya Metode Pembayaran Anda. Tidak ada ketentuan apa pun dalam Ketentuan Layanan ini yang mengubah ketentuan penerbit Metode Pembayaran Anda tersebut. Apabila terdapat ketidakkonsistenan antara Ketentuan ini dan ketentuan atau kebijakan privasi penerbit Anda, Ketentuan Layanan ini akan mengatur hubungan antara Anda dan Shopee, dan ketentuan penerbit Anda akan mengatur hubungan antara Anda dan penerbit. Shopee tidak membuat pernyataan atau memverifikasi bahwa Metode Pembayaran Anda bereputasi baik atau bahwa penerbit Metode Pembayaran Anda akan mengizinkan atau menyetujui transaksi apa pun dengan merchant saat Anda menggunakan Shopee.

vii. Kecuali jika Shopee atau afiliasinya adalah penerbitnya, baik Shopee maupun afiliasinya tidak terlibat dalam penerbitan kredit atau menentukan kelayakan kredit, dan mereka juga tidak melakukan kendali atas: ketersediaan atau keakuratan Metode Pembayaran atau dana; penyediaan (atau penambahan) Metode Pembayaran pada Shopee, atau penambahan dana pada saldo Metode Pembayaran. Untuk segala pertanyaan terkait hal tersebut di atas, silakan hubungi penerbit Metode Pembayaran Anda.

9.2. Pembeli boleh mengganti mode pembayaran pilihan untuk pembelian mereka hanya sebelum melakukan pembayaran.

9.3. Shopee tidak bertanggung jawab dan tidak memiliki kewajiban apapun untuk setiap kerugian atau kerusakan terhadap Pembeli yang timbul dari informasi pengiriman dan/atau informasi pembayaran yang dimasukkan oleh Pembeli atau pengiriman uang yang salah oleh Pembeli sehubungan dengan pembayaran untuk barang yang dibeli. Kami berhak untuk mengecek apakah Pembeli berwenang untuk menggunakan metode pembayaran tertentu, dan dapat menangguhkan transaksi sampai otorisasi tersebut dikonfirmasi atau membatalkan transaksi yang bersangkutan bila konfirmasi tersebut tidak tersedia. 

10. SHOPEEPAY UNTUK PEMBELI

10.1. ShopeePay adalah layanan yang diberikan oleh AirPay yang memungkinkan Pembeli untuk menyimpan uang melalui rekening bank tertaut mereka (“Rekening Tertaut”), melakukan pembelian di Situs, dan menerima pengembalian dana untuk yang dilakukan di Situs melalui transfer bank, pembayaran tunai atau ShopeePay. Untuk Pembeli, jumlah uang ini, dikurangi penarikan apapun, akan terefleksikan sebagai saldo ShopeePay anda.

10.2. Setiap Pembeli telah diberikan akun ShopeePay, yang harus diaktifkan oleh Pembeli setelah Pembeli menerima pengembalian dana sebelum akun ShopeePay-nya dapat digunakan. Silakan lihat Syarat Layanan ShopeePay AirPay untuk informasi lebih lanjut.

11. SALDO PENJUAL

11.1. Saldo Penjual memungkinkan Penjual untuk menyimpan uang yang mereka terima dari hasil penjualan dan pengembalian biaya pengiriman. Jumlah ini, dikurangi penarikan apapun, akan terefleksikan sebagai Saldo Penjual anda.

11.2. Uang dari penjualan barang anda di Shopee akan dikreditkan ke Saldo Penjual anda dalam waktu satu (1) hari setelah barang diterima oleh Pembeli berdasarkan status pengiriman termutakhir dari penyedia jasa pengiriman atau segera setelah Pembeli mengkonfirmasi di Situs bahwa mereka telah menerima barang tersebut.

11.3. Pada saat ini, Shopee hanya dapat melakukan pembayaran (yaitu hasil penjualan barang dan pengembalian biaya pengiriman) kepada Penjual melalui bank transfer. Oleh karena itu, Penjual diminta untuk memberikan rincian rekening bank Penjual kepada Shopee untuk menerima pembayaran dari Shopee.

11.4. Khusus untuk Akun Toko, apabila Akun Toko anda, atas alasan apapun, diakhiri, dinonaktifkan atau ditangguhkan sehubungan dengan Syarat Layanan ini, atau Akun anda tidak aktif (untuk jangka waktu sebagaimana ditentukan oleh Shopee dari waktu ke waktu), kami berhak untuk mengenakan Biaya Pemeliharaan Akun atas Saldo Penjual yang tersisa pada Toko Tidak Aktif, sesuai dengan ketentuan pada Bagian 25 pada Syarat Layanan ini.

11.5. Untuk menghindari keragu-raguan,

a. Penjual memahami bahwa:

“Akun Toko” berarti Akun penjualan yang digunakan dan dioperasikan oleh Penjual.

“Toko Tidak Aktif” berarti setiap Akun Toko yang tidak memiliki aktivitas apapun, termasuk namun tidak terbatas pada aktivitas di Seller Center, My Shop, dan/atau Open API, selama 1 (satu) Tahun berturut-turut sejak tanggal terakhir sistem Shopee mendeteksi adanya aktivitas pada Akun Toko tersebut.

“Biaya Pemeliharaan Akun” berarti biaya yang wajib dibayarkan oleh Penjual untuk Toko Tidak Aktif sesuai dengan ketentuan di dalam Syarat Layanan.

b. Shopee akan mengenakan Biaya Pemeliharaan Akun setiap bulannya dengan cara melakukan pendebetan sisa Saldo Penjual setiap bulannya sampai sisa Saldo Penjual mencapai Rp 0.

c. Pengenaan Biaya Pemeliharaan Akun akan diberhentikan oleh Shopee apabila (i) sisa saldo Penjual telah mencapai nol Rupiah, atau (ii) sistem Shopee kembali mendeteksi adanya aktivitas (baik di Seller Center, My Shop, dan/atau Open API) pada Akun Toko, mana yang terjadi terlebih dahulu.

12. PENARIKAN DAN PENYESUAIAN SALDO

12.1. Anda dapat mentransfer dana dari ShopeePay atau Saldo Penjual (hingga jumlah saldo ShopeePay Anda atau sebagaimana ditentukan oleh Shopee) dengan mentransfer dana ke Rekening terhubung Anda dengan mengirimkan permintaan transfer (“Permintaan Penarikan”) dalam frekuensi harian yang wajar untuk ShopeePay sebagaimana ditentukan oleh Shopee atau maksimal sekali per hari untuk Saldo Penjual. Shopee dapat juga secara otomatis mentransfer dana dari Saldo Penjual Anda ke Rekening Tertaut Anda secara regular, sebagaimana ditentukan oleh Shopee. Transfer tersebut mungkin membutuhkan waktu hingga dua hari kerja, atau periode lain yang ditentukan oleh bank penerima, untuk dikreditkan ke Rekening Tertaut Anda.

12.2. Setelah diajukan, Anda tidak dapat mengubah atau membatalkan Permintaan Penarikan.

12.3. Secara khusus bagi Penjual yang telah terundang oleh Shopee dan partisipasinya telah disetujui oleh Shopee dalam [Program Tarik Otomatis Saldo Penjual] (“Penjual Terundang”), Penjual Terundang setuju bahwa Saldo Penjual akan secara otomatis ditarik ke rekening Penjual Terundang yang terdaftar di PT Bank Seabank Indonesia (“SeaBank”) [setiap harinya].

12.4. Apabila Anda memiliki kewajiban kepada Shopee yang belum diselesaikan, termasuk namun tidak terbatas pada (i) tunggakan pembayaran kepada Shopee sehubungan dengan layanan berbayar yang anda beli dari Shopee atau (ii) tidak mengirimkan bukti potong pajak lebih dari 90 (sembilan puluh) hari sejak tanggal pemotongan pajak yang Anda lakukan ketika melakukan pembelian dari Shopee, Anda memahami bahwa Shopee berhak, dan Anda memberikan kuasa kepada Shopee untuk, melakukan setiap upaya yang dibutuhkan oleh Shopee untuk mendapatkan pembayaran atas tunggakan tersebut, termasuk namun tidak terbatas untuk (i) membekukan Akun Penjual Anda untuk sementara atau seterusnya sampai Shopee mendapatkan pembayaran penuh atas kewajiban, (ii) menahan setiap pembayaran kepada Anda (apabila ada), (iii) melakukan pendebetan saldo Dompet Penjual milik Anda sesuai dengan (i) jumlah pembayaran yang belum Anda lunasi, atau (ii) jumlah pajak yang telah anda potong kepada Shopee atau setiap afiliasinya,(iv) apabila berlaku, melakukan perjumpaan utang (set off) atas account receivables dan account payable antara yang Anda dan Shopee miliki sesuai dengan jumlah yang terutang oleh Anda ke Shopee berdasarkan suatu perjanjian terpisah yang Anda tanda tangani dengan Shopee, atau (v)melakukan tindakan-tindakan lain yang dapat dilakukan oleh Shopee untuk mendapatkan pembayaran sepanjang diijinkan oleh hukum sesuai dengan standard prosedur yang berlaku di Shopee.

12.5. Jika terjadi kesalahan dalam memproses transaksi apapun, Anda memberikan kuasa kepada kami untuk melakukan entri debit dari atau kredit ke rekening bank yang ditunjuk atau rekening bank yang Anda gunakan untuk melakukan transaksi terkait, untuk memperbaiki kesalahan tersebut dengan ketentuan bahwa koreksi tersebut dilakukan sesuai dengan undang-undang dan peraturan yang berlaku. Jika kami tidak dapat mendebet rekening bank yang ditunjuk atau rekening bank yang Anda gunakan untuk melakukan transaksi terkait dengan alasan apa pun, Anda memberikan kuasa kepada kami untuk mengajukan ulang debit ditambah biaya yang berlaku ke rekening bank lain atau instrumen pembayaran yang Anda miliki dengan kami atau memotong debit dan biaya yang berlaku dari saldo ShopeePay atau Saldo Penjual Anda di masa mendatang atau melakukan perjumpaan utang (set off) atas account receivables dan account payable antara anda dan Shopee miliki sesuai dengan jumlah yang terutang oleh Anda ke Shopee berdasarkan suatu perjanjian terpisah yang ditandatangani oleh Anda dan Shopee.

12.6. Anda memberikan kuasa kepada kami, termasuk namun tidak terbatas kepada AirPay, SeaBank (sehubungan dengan Program Tarik Otomatis Saldo Penjual), untuk melakukan entri debit atau kredit ke ShopeePay atau Saldo Penjual anda:

(i) untuk memperbaiki kesalahan ketika memproses suatu transaksi;

(ii) dimana Shopee telah menentukan bahwa Anda telah terlibat dalam penipuan atau aktivitas dan/atau transaksi mencurigakan;

(iii) sehubungan dengan barang yang tidak tepat, hilang, atau rusak;

(iv) sehubungan dengan hadiah atau potongan harga;

(v) sehubungan dengan Biaya Pemeliharaan Akun;

(vi) sehubungan dengan biaya yang belum terbayar;

(vii) sehubungan dengan penyelesaian perselisihan transaksi, termasuk kompensasi yang harus dibayarkan kepada, atau dari, Anda;

(viii) sehubungan dengan barang-barang yang dilarang atau ditahan oleh bea cukai;

(ix) sehubungan dengan perubahan pemikiran yang disetujui secara bersama-sama oleh Pembeli dan Penjual;

(x) untuk membeli Kredit Iklan Shopee apabila Anda mengaktifkan Fitur Top Up Kredit Iklan Shopee dan Kredit Iklan Shopee Anda berada di bawah Jumlah Minimum Kredit Iklan Shopee; dan

(xi) untuk pelaksanaan [Program Tarik Otomatis Saldo Penjual], sebagaimana berlaku.

13. GARANSI SHOPEE

13.1. Garansi Shopee adalah layanan yang disediakan oleh Shopee atau agen yang berwenang untuk melindungi pembelian. Untuk melindungi terhadap risiko tanggung jawab, pembayaran untuk pembelian yang dilakukan kepada Penjual dengan menggunakan Layanan akan diselenggarakan oleh Shopee atau agen yang berwenang ("Rekening Shopee"). Penjual tidak akan menerima bunga atau penghasilan lain dari jumlah yang telah anda bayarkan ke Rekening Shopee.

13.2. Setelah Pembeli melakukan pembayaran untuk pesanannya ("Uang Pembelian Pembeli"), Uang Pembelian Pembeli akan disimpan di Rekening Shopee sampai:

(a) Pembeli mengirimkan konfirmasi kepada Shopee bahwa Pembeli telah menerima barangnya, dalam hal mana, kecuali 13.2(d) berlaku, Shopee akan mengeluarkan Uang Pembelian Pembeli (dikurangi Biaya Layanan dan Jumlah Pajak (sebagaimana didefinisikan di bawah)) di Rekening Shopee kepada Penjual;

(b) Masa Pengembalian Barang dan/atau Dana yang disebutkan di dalam tautan ini (“Masa Pengembalian Barang dan/atau Dana”) berakhir, dalam hal mana, kecuali 13.2(c) atau 13.2(d) berlaku, Shopee akan mengeluarkan Uang Pembelian Pembeli (dikurangi Biaya Layanan dan Jumlah Pajak (sebagaimana didefinisikan di bawah)) di Rekening Shopee kepada Penjual;

Untuk menghindari keraguan, tenggat waktu pada poin (a) dan (b) di atas mungkin tertunda untuk beberapa Penjual karena finalisasi biaya, pengembalian barang dan/atau dana yang sedang berlangsung, atau pemeriksaan keamanan yang ditingkatkan.

(c) Shopee menetapkan bahwa permohonan Pembeli untuk Pengembalian Barang dan/atau Dana berhasil, dalam hal mana, kecuali 13.2(d) berlaku, Shopee akan mengembalikan uang kepada Pembeli, dengan tunduk pada dan sesuai dengan Kebijakan Pengembalian Barang dan/atau Dana.

(d) waktu lain saat Shopee secara wajar menetapkan bahwa distribusi Uang Pembelian Pembeli (dikurangi Biaya Layanan dan Jumlah Pajak (sebagaimana didefinisikan di bawah)) adalah tepat, termasuk, dengan tidak terbatas pada, saat dianggap perlu untuk mematuhi hukum yang berlaku atau perintah pengadilan atau untuk menegakkan Syarat Layanan ini.

Garansi Shopee hanya ditawarkan kepada Pembeli yang telah melakukan pembayaran melalui saluran yang disediakan Shopee ke Rekening Shopee. Pengaturan offline antara Pembeli dan Penjual tidak akan dilindungi oleh Garansi Shopee.

13.3. Pembayaran yang dilakukan melalui saluran Shopee akan disimpan di Rekening Shopee selama jangka waktu tertentu sesuai dengan syarat dan ketentuan yang disebutkan di dalam Pasal 13.2 Syarat Layanan ini.

Pembeli dapat mengajukan Pengembalian Barang dan/atau Dana sebelum atau sesudah status pesanan berubah menjadi “selesai” selama pesanan tersebut belum melewati Masa Pengembalian Barang dan/atau Dana , dengan tunduk dan sesuai dengan Kebijakan Pengembalian Barang dan/atau Dana yang berlaku.

Dalam hal Pengembalian Barang dan/atau Dana dilakukan setelah Penjual menerima pembayaran pada Saldo Penjual, Shopee memiliki hak untuk menarik kembali jumlah pembayaran tersebut dari Saldo Penjual untuk tujuan Pengembalian Dana kepada Pembeli sesuai dengan Kebijakan Pengembalian Barang dan/atau Dana yang berlaku.

13.4. Apabila, untuk alasan apapun, rekening bank Penjual tidak dapat dikreditkan dan/atau Penjual tidak dapat dihubungi, Shopee akan melaksanakan usaha yang wajar untuk menghubungi Penjual dengan menggunakan rincian kontak yang diberikan oleh Penjual tersebut. Dalam hal Penjual tidak dapat dihubungi dan Uang Pembelian Pembeli tetap tidak diklaim selama lebih dari dua belas (12) bulan setelah uang tersebut jatuh tempo untuk diberikan untuk Penjual, Shopee akan menangani Uang Pembelian Pembeli yang tidak diklaim tersebut sesuai dengan hukum yang berlaku.

13.5. Apabila Uang Pembelian Pembeli tidak dilepaskan kepada Penjual karena alasan yang disebutkan di Bagian 5.3, dan Penjual tidak, dalam jangka waktu dua belas (12) bulan, tidak menyediakan bukti yang memuaskan Shopee bahwa Uang Pembelian Pembeli tersebut seharusnya dilepaskan kepada Penjual, maka Penjual setuju bahwa Shopee akan menangani Uang Pembelian Pembeli yang tidak diklaim tersebut berdasarkan kebijakan Shopee sesuai dengan hukum yang berlaku.

13.6. Penjual/Pembeli haruslah pemilik Akun dan melakukan transaksi di Situs hanya atas nama dirinya sendiri. Shopee mungkin memerlukan Penjual atau Pembeli untuk memberikan data pribadi Penjual atau Pembeli seperti foto identitas terkini, rincian rekening bank dan/atau dokumen lain apapun yang diperlukan, untuk tujuan verifikasi, termasuk verifikasi yang diperlukan oleh pengelola pembayaran pihak ketiga dan penyedia layanan logistik. Dengan ini Penjual/Pembeli memberi persetujuan kepada Shopee untuk menggunakan atau memberikan kepada pihak ketiga data pribadi Penjual/Pembeli untuk memfasilitasi penggunaan Situs oleh Penjual/Pembeli. Lebih lanjut, Penjual/Pembeli memberi wewenang kepada Shopee untuk menggunakan data pribadi Penjual/Pembeli guna mengajukan pertanyaan apapun yang kami anggap perlu untuk memvalidasi identitas Penjual/Pembeli dengan entitas yang sesuai seperti bank Penjual/Pembeli. Untuk informasi lebih lanjut dalam kaitan dengan bagaimana Shopee menangani informasi pribadi Anda, silakan kunjungi halaman Kebijakan Privasi kami.

13.7. Garansi Shopee merupakan tambahan dan tanpa batasan atas kewajiban Pembeli dan Penjual berdasarkan hukum yang berlaku, yang mungkin melebihi apa yang diberikan oleh Garansi Shopee. Garansi Shopee tidak dimaksudkan atau dirancang untuk membantu Pembeli atau Penjual dalam mematuhi kewajiban hukumnya sendiri, di mana untuk hal tersebut setiap pihak akan tetapi bertanggung jawab sendiri-sendiri, dan Shopee tidak bertanggung jawab sehubungan dengan hal tersebut. Tanpa batasan, Garansi Shopee bukan merupakan garansi produk.

13.8. Pembeli dan Penjual mengakui dan setuju bahwa keputusan Shopee (termasuk setiap permohonan) sehubungan dengan dan dalam kaitan dengan setiap masalah mengenai Garansi Shopee bersifat final.

14. SISTEM PENGHARGAAN KOIN SHOPEE

14.1. Pengguna dapat mendapatkan poin loyalitas (loyalty points) (“Koin Shopee”) dengan membeli barang di Situs menggunakan sistem Garansi Shopee atau dengan berpartisipasi dalam kegiatan Shopee lainnya sebagaimana dapat ditentukan dari waktu ke waktu oleh Shopee (“Aktivitas Yang Memenuhi Syarat”) berdasarkan nilai konversi yang ditentukan oleh Shopee atas kebijakannya sendiri. Umumnya, Koin Shopee akan dikreditkan ke Akun Pengguna pada saat penyelesaian transaksi yang berhasil atau aktivitas yang disetujui oleh Shopee. Anda berhak untuk berpartisipasi dalam sistem reward Koin Shopee apabila anda adalah Pengguna dan Akun anda tidak secara tegas mengecualikan anda untuk berpartisipasi.

14.2. Transaksi yang tidak diselesaikan di Situs tidak memenuhi syarat untuk sistem penghargaan Koin Shopee. Shopee dapat dengan kebijakannya sendiri mengecualikan kategori-kategori barang dari sistem penghargaan Koin Shopee.

14.3. Koin Shopee yang dikreditkan ke Pembeli tidak memiliki nilai moneter, bukan merupakan properti Pembeli dan tidak dapat dibeli, dijual, dialihkan atau ditukar dengan uang oleh Pembeli.

14.4. Dengan mengacu kepada pada aturan dan peraturan Shopee sebagaimana ditentukan, diubah atau dimodifikasi dari waktu ke waktu oleh Shopee, dan pada batasan yang dikenakan oleh Shopee atas kebijakannya sendiri, Pengguna dapat menukar Koin Shopee dengan mengirimkan permintaan kepada Shopee dan menggunakan Koin Shopee untuk disesuaikan (off set) dengan harga pembelian dari barang tertentu pada saat melakukan pembelian di Situs sebagaimana disarankan dari waktu ke waktu oleh Shopee. Seluruh pengembalian dana akan dilakukan dengan mengacu kepada Kebijakan Pengembalian Dana dan Barang Shopee sesuai Bagian 19.4.

14.5. Koin Shopee yang ditukarkan oleh anda akan dipotong dari saldo Koin Shopee anda. Setiap Koin Shopee dilengkapi dengan tanggal kadaluarsa. Mohon untuk memeriksa rincian akun anda di Situs untuk saldo dan tanggal kadaluarsa Koin Shopee.

14.6. Dari waktu ke waktu, kami dapat memberitahukan kepada anda bahwa Koin Shopee akan diberikan untuk Aktivitas Yang Memenuhi Syarat tertentu. Hal ini dapat meliputi tetapi tidak terbatas pada pembelian yang anda lakukan di Penjual yang ikut berpartisipasi atau sesuai dengan penawaran promosi tertentu. Kami akan memberitahukan anda ketentuan-ketentuan dari penghargaan bonus (bonus award) tersebut jika ada dari waktu ke waktu.

14.7. Apabila anda memiliki permasalahan terkait dengan jumlah Koin Shopee yang anda miliki sehubungan dengan Aktivitas Yang Memenuhi Syarat, pengajuan permasalahan tersebut harus dilakukan dalam waktu satu (1) bulan sejak tanggal Aktivitas Yang Memenuhi Syarat. Kami dapat meminta anda untuk memberikan bukti untuk mendukung klaim anda.

14.8. Shopee tidak memberikan garansi dan tidak bertanggung jawab atas perlakukan pajak pokok Koin Shopee. Anda perlu untuk memeriksa hal ini dengan penasihat pajak anda apakah menerima Koin Shopee mempengaruhi situasi pajak anda.

14.9. Shopee berhak untuk (i) menghentikan Sistem Penghargaan Koin Shopee setiap waktu atas kebijakannya sendiri dan (ii) membatalkan atau menangguhkan hak Pengguna untuk berpartisipasi dalam Sistem Penghargaan Koin Shopee, termasuk kemampuan untuk mendapatkan dan menukarkan Koin Shopee atas kebijakannya sendiri.

15. LAYANAN PEMASARAN KOIN SHOPEE

15.1. Penjual dapat membeli Koin Shopee untuk distribusi gratis kepada Pembeli untuk tujuan pemasaran di bagian “Marketing Centre” pada Seller Centre (“Marketing Centre”). Apabila anda adalah Penjual yang membeli Koin Shopee, anda akan dianggap telah menyetujui syarat dan ketentuan yang dijelaskan dalam Bagian ini, dan setiap materi penjelasan apapun yang dipublikasikan di Situs ini, Seller Centre atau sebaliknya dikomunikasikan kepada Penjual secara tertulis (“Peraturan Koin Penjual”).

15.2. Untuk membeli Koin Shopee, anda harus merupakan Penjual yang memenuhi syarat berdasarkan Peraturan Koin Penjual. Pada saat anda membeli dan membayar Koin Shopee, Akun anda tidak boleh dalam keadaan ditangguhkan.

15.3. Anda dapat membeli Koin Shopee melalui metode pembayaran yang ditetapkan di Marketing Centre. Setelah pembayaran selesai, Koin Shopee akan diterbitkan ke Akun anda untuk diberikan kepada Pembeli dalam waktu dua puluh empat (24) jam, dan akan kadaluwarsa dalam waktu enam (6) bulan setelah pembelian atau dalam jangka waktu lain yang ditentukan oleh Shopee. Kecuali dinyatakan sebaliknya dalam Peraturan Koin Penjual yang berlaku, anda tidak boleh membatalkan pesanan dan/atau meminta pengembalian uang setelah membeli Koin Shopee dan menyelesaikan proses pembayaran.

15.4. Koin Shopee yang dibeli oleh Penjual hanya dapat diberikan secara gratis kepada Pembeli melalui saluran promosi yang disediakan di Marketing Centre. Anda tidak boleh menjual, menebus, atau sebaliknya berurusan dengan, Koin Shopee dalam kondisi apapun. Anda setuju bahwa kegagalan untuk mematuhi bagian ini atau salah satu dari Peraturan Koin Penjual dapat, tanpa batasan, mengakibatkan penyitaan Koin Shopee yang dibeli oleh anda, disamping tindakan atau pemulihan lain yang dapat diambil atau ditegakkan oleh Shopee.

15.5. Anda memahami dan menyetujui bahwa Shopee tidak menjamin kenaikan jumlah pengunjung atau penjualan barang anda sebagai akibat layanan pembelian dan distribusi gratis dari Koin Shopee.

15.6. Anda disarankan untuk hanya membeli Koin Shopee setelah benar-benar mempertimbangkan anggaran anda dan maksud tujuan iklan yang dimaksudkan. Kecuali dinyatakan sebaliknya dalam Syarat Layanan ini atau Peraturan Koin Penjual, Shopee tidak akan bertanggung jawab untuk memberikan kompensasi apapun atau memikul tanggung jawab apapun (termasuk namun tidak terbatas pada pengeluaran aktual dan kehilangan keuntungan) atas akibat atau prospek akibat pembelian Koin Shopee.

15.7. APABILA, DENGAN TIDAK MENGESAMPINGKAN HAL-HAL DALAM SYARAT LAYANAN INI, SHOPEE DINYATAKAN OLEH PENGADILAN DARI YURISDIKSI YANG BERKOMPETENSI UNTUK BERTANGGUNG JAWAB (TERMASUK UNTUK KELALAIAN YANG DISENGAJA) SEHUBUNGAN DENGAN PEMBELIAN KOIN SHOPEE OLEH ANDA, MAKA, SEPANJANG DIPERBOLEHKAN OLEH HUKUM YANG BERLAKU, KEWAJIBAN SHOPEE KEPADA ANDA ATAU KEPADA SETIAP PIHAK KETIGA TERBATAS HANYA YANG TERKAIT PADA JUMLAH YANG DIBAYARKAN OLEH ANDA UNTUK KOIN SHOPEE TERSEBUT. 

16. VOUCHER CASHBACK DALAM BENTUK KOIN SHOPEE

16.1. Pengguna dapat menerima voucher yang memberikan hak kepada Pengguna untuk menerima Koin Shopee tambahan (“Voucher Cashback Dalam Bentuk Koin Shopee”) pada pembelian yang memenuhi persyaratan di Situs. Setelah penyelesaian transaksi berhasil dimana Voucher Cashback Dalam Bentuk Koin Shopee telah digunakan, Koin Shopee akan dikreditkan ke Akun Pengguna. Koin Shopee yang dikreditkan ke Pengguna setelah ditukarkan dari Voucher Cashback Dalam Bentuk Koin Shopee akan memiliki syarat dan ketentuan yang sama (termasuk sehubungan dengan waktu berakhirnya) dengan Koin Shopee yang biasa.

16.2. Shopee dapat mengijinkan Penjual untuk menerbitkan Voucher Cashback Dalam Bentuk Koin Shopee (masing-masing disebutkan sebagai “Voucher Cashback Dalam Bentuk Koin Shopee dari Penjual”), yang mana para Pembeli dapat menggunakannya untuk transaksi yang memenuhi syarat dari toko Penjual tersebut. Apabila anda adalah Penjual yang menerbitkan Voucher Cashback Dalam Bentuk Koin Shopee dari Penjual, anda akan dianggap telah menyetujui syarat dan ketentuan yang tercantum di dalam Bagian ini.

16.3. Ketika menerbitkan Voucher Cashback Dalam Bentuk Koin Shopee dari Penjual, nilai Voucher Cashback Dalam Bentuk Koin Shopee akan ditentukan oleh Penjual sesuai dengan kebijaksanaan Penjual. Penjual secara tunggal bertanggung jawab penuh untuk keakuratan nilai Voucher Cashback Dalam Bentuk Koin Shopee.

16.4. Untuk setiap transaksi yang telah diselesaikan dimana Pembeli telah berhasil menggunakan Voucher Cashback Dalam Bentuk Koin Shopee, Penjual wajib membayar Shopee sejumlah nilai dari Koin Shopee tambahan yang dikreditkan kepada Pembeli (“Harga Koin Cashback”).

16.5. Setelah transaksi diselesaikan, Shopee akan memotong Harga Koin Cashback dari Uang Pembelian Pembeli, dan mengembalikannya kembali ke Penjual sesuai dengan Bagian 11.2. Untuk menghindari keragu-raguan, Harga Koin Cashback akan diterapkan sebagai tambahan dari Biaya Transaksi dan Jumlah Pajak berdasarkan Syarat Layanan.

16.6. Harga Koin Cashback dan Jumlah Pajak Koin Cashback secara tegas tidak dapat dikembalikan.

17. PENJUAL STAR

17.1. Penjual Star merupakan sebuah apresiasi yang diberikan oleh Shopee untuk Penjual yang aktif, memiliki pelayanan pelanggan yang baik dan telah memenuhi kriteria yang ditentukan oleh Shopee (selanjutnya disebut sebagai “Penjual Star”). Produk-produk yang dijual oleh Penjual Star selanjutnya disebut sebagai “Produk Penjual Star”. Penjual Star berhak atas beberapa hak-hak istimewa dan keuntungan, sebagaimana diatur di dalam Situs. Berikut ini adalah syarat dan ketentuan yang berlaku terhadap Penjual Star, yang ditentukan oleh Shopee dari waktu ke waktu berdasarkan Kebijakan Shopee, sesuai dengan Persyaratan Layanan.

17.2. Untuk mengetahui kriteria menjadi Penjual Star, Penjual dapat membuka tautan: Menjadi Penjual Star Shopee. Shopee dapat sewaktu-waktu mengubah kriteria Penjual Star dengan kebijaksanaannya sendiri, berdasarkan Kebijakan Shopee, sesuai dengan Persyaratan Layanan.

17.3. Shopee dapat mengundang Penjual untuk menjadi Penjual Star. Apabila Penjual tidak bersedia untuk menjadi Penjual Star,Penjual dapat memilih untuk berhenti sebagai Penjual Star dengan memberikan konfirmasi melalui tombol “Berhenti” dari Program Star yang terletak pada bagian bawah halaman Penjual Star di aplikasi Shopee atau Seller Center. Apabila Penjual Star tidak memberikan konfirmasi tersebut, maka Penjual Star tersebut dianggap telah setuju untuk menjadi Penjual Star sesuai dengan syarat dan ketentuan.

17.4. Penjual Star dapat memilih untuk tidak lagi menjadi Penjual Star setiap saat dengan memilih opsi keluar dengan melakukan langkah-langkah pada tautan: Bagaimana Cara Berhenti Bergabung dari Program Star?

17.5. Dari waktu ke waktu Shopee akan melakukan peninjauan performa Penjual Star. Penjual yang telah menjadi Penjual Star akan terus menjadi Penjual Star kecuali Penjual tersebut tidak lagi memenuhi kriteria yang ditentukan Shopee untuk menjadi Penjual Star.

18. PENJUAL STAR+

18.1. Penjual Star+ merupakan sebuah apresiasi yang diberikan oleh Shopee untuk Penjual Star yang aktif, memiliki pelayanan pelanggan yang baik dan telah memenuhi kriteria yang ditentukan oleh Shopee (selanjutnya disebut sebagai “Penjual Star+”). Produk-produk yang dijual oleh Penjual Star selanjutnya disebut sebagai “Produk Penjual Star+”. Penjual Star+ berhak atas beberapa hak-hak istimewa dan keuntungan, sebagaimana diatur di dalam Situs. Berikut ini adalah syarat dan ketentuan yang berlaku terhadap Penjual Star+, yang ditentukan oleh Shopee dari waktu ke waktu berdasarkan Kebijakan Shopee, sesuai dengan Persyaratan Layanan.

18.2. Penjual yang dapat menjadi Penjual Star+ harus terlebih dahulu menjadi Penjual Star. Untuk mengetahui kriteria untuk menjadi Penjual Star+, Penjual Star dapat membuka tautan http://shopee.co.id/program-starplus-shopee. Shopee dapat sewaktu-waktu mengubah kriteria Penjual Star+ dengan kebijaksanaannya sendiri, berdasarkan Kebijakan Shopee, sesuai dengan Persyaratan Layanan.

18.3. Penjual Star akan secara otomatis menjadi Penjual Star+ bila Penjual telah memenuhi kriteria yang ditentukan oleh Shopee setelah melalui masa evaluasi 24 minggu secara berturut-turut.

18.4. Penjual Star+ dapat memilih untuk tidak lagi menjadi Penjual Star+ setiap saat dengan melakukan langkah-langkah pada tautan: Bagaimana Cara Berhenti Bergabung dari Program Star?. Apabila Penjual Star+ memilih untuk tidak lagi menjadi Penjual Star+, maka status Penjual Star+ serta Penjual Star akan dicabut.

18.5. Dari waktu ke waktu Shopee akan melakukan peninjauan performa Penjual Star+. Penjual Star yang telah menjadi Penjual Star+ akan terus menjadi Penjual Star+ kecuali Penjual Star tersebut tidak lagi memenuhi kriteria yang ditentukan Shopee untuk menjadi Penjual Star+.

19. BIAYA ADMINISTRASI DAN BIAYA PROSES PESANAN

19.1 Untuk setiap Produk yang dijual di Situs, Penjual mengakui dan setuju untuk membayar kepada Shopee suatu biaya administrasi kecuali disepakati lain antara Shopee dan Penjual. Khusus untuk Penjual Mall, ketentuan terkait dengan Biaya Administrasi Penjual akan diatur dengan kepada Ketentuan Layanan Shopee Mall.

19.2. Biaya Adminstrasi Penjual Star atau Penjual Star+

a) Kecuali disepakati lain antara Shopee dan Penjual Star atau Penjual Star+, Penjual Star atau Penjual Star+ mengakui dan setuju untuk membayar kepada Shopee suatu biaya administrasi untuk setiap Produk Penjual Star atau Penjual Star+ yang terjual di Situs (“Biaya Administrasi Penjual Star atau Penjual Star+”).

b) Untuk setiap Produk yang berhasil terjual di Situs, Biaya Administrasi Penjual Star atau Penjual Star+ yang dibayarkan untuk Produk Penjual Star atau Penjual Star+ akan dihitung sebagai berikut:

Biaya Administrasi Penjual Star atau Penjual Star+ = (Harga original Produk Penjual Star atau Produk Penjual Star+ – total potongan dan/atau voucher diskon dari Penjual Star atau Penjual Star+) x 8,00%/7,50%/5,75%/ 4,25%/2,50% (tergantung kategori produk A/B/C/D/E*) 

*Rincian biaya dan pembagian Kategori A, B, C, D dan E dapat dilihat pada tautan di sini.

Dari waktu ke waktu, Shopee berhak untuk mengubah besaran Biaya Administrasi Penjual Star atau Penjual Star+ sesuai dengan kebijaksanaan Shopee dan dengan pemberitahuan kepada Penjual.

c) Sebelum dikenakan Biaya Administrasi Penjual Star atau Penjual Star+:

i. Penjual Star atau Penjual Star+ menerima pemberitahuan melalui notifikasi di aplikasi Shopee (“Pemberitahuan Terkait Biaya”). Apabila Penjual tidak menyetujui pemberlakuan Biaya Administrasi Penjual Star atau Penjual Star+, maka Penjual dapat memilih untuk berhenti sebagai Penjual Star atau Penjual /Star+ dengan melakukan langkah-langkah pada tautan: Bagaimana Cara Berhenti Bergabung dari Program Star?

ii. Dengan menyampaikan pemberitahuan tersebut, Penjual dianggap setuju untuk tidak lagi terpilih menjadi Penjual Star atau Penjual Star+. Penjual hanya dapat kembali menjadi Penjual Star atau Penjual Star+ apabila menyetujui syarat layanan Penjual Star atau Penjual Star+ ini dan setuju untuk membayar Biaya Administrasi Penjual Star atau Star+.

iii. Apabila Penjual tidak memilih untuk berhenti sebagai Penjual Star atau Penjual Star+, maka Penjual akan dianggap telah setuju untuk membayar Biaya Administrasi Penjual Star atau Penjual Star+ dan tidak berhak atas pengembalian dana dalam bentuk apapun.

19.3. Biaya Administrasi Penjual Non-Star 

a) Penjual Non-Star adalah Penjual yang bukan Penjual Star dan Star+ dan juga bukan Penjual Mall (sebagaimana didefinisikan pada Ketentuan Layanan Shopee Mall) (“Penjual Non-Star”).

b) Efektif sejak 1 September 2020, kecuali disepakati lain antara Shopee dan Penjual Non-Star, Penjual Non-Star mengakui dan setuju untuk membayar kepada Shopee suatu biaya administrasi untuk setiap Produk Penjual Non-Star yang terjual di Situs (“Biaya Administrasi Penjual Non-Star”).

c) Biaya Administrasi Penjual Non-Star akan dihitung sebagai berikut:

Biaya Administrasi Penjual Non-Star = (Harga original Produk Penjual Non-Star – total potongan dan/atau voucher diskon dari Penjual Non-Star) x Persentase Biaya Administrasi Penjual Non-Star

Dari waktu ke waktu, Shopee berhak untuk mengubah besaran Biaya Administrasi Non-Star sesuai dengan kebijaksanaan Shopee dan dengan pemberitahuan kepada Penjual Non-Star.

d) Penjual Non-Star mengakui dan memahami bahwa persentase biaya administrasi untuk Penjual Non-Star akan dihitung berdasarkan jumlah pesanan yang terselesaikan oleh Penjual sebagai berikut (“Persentase Biaya Administrasi Penjual Non-Star”):

*Rincian biaya dan pembagian Kategori A, B, C, D dan E dapat dilihat pada tautan ini di sini

19.4. Biaya Proses Pesanan

a) Sejak tanggal 20 Juli 2025, kecuali disepakati lain antara Shopee dan Penjual, Penjual mengakui dan setuju untuk membayar kepada Shopee suatu biaya proses pesanan untuk setiap Produk Penjual yang terjual di Situs (“Biaya Proses Pesanan”).

b) Biaya Proses Pesanan adalah sebesar Rp1.250,- per transaksi selesai.

c) Kecuali disepakati lain, Shopee memberikan gratis Biaya Proses Pesanan untuk 50 pesanan pertama seumur hidup di toko Penjual Non-Star.

19.5. Shopee juga dapat membebankan biaya layanan tambahan sehubungan dengan Layanan lain yang disediakan oleh Shopee kepada Penjual (“Biaya Lainnya”). Biaya lainnya akan dihitung sesuai dengan syarat dan ketentuan Layanan terkait.

20. PENGIRIMAN

20.1. Shopee akan memberi tahu Penjual kapan Shopee menerima Uang Pembelian Pembeli. Kecuali disepakati lain dengan Shopee, Penjual kemudian harus melakukan pengaturan yang diperlukan untuk mengirimkan barang yang dibeli kepada Pembeli dan memberikan rincian seperti nama perusahaan pengiriman, nomor pelacakan, dsb. kepada Pembeli melalui Situs. 

20.2. Untuk pengiriman barang oleh Penjual kepada Pembeli di dalam wilayah Republik Indonesia, Penjual dan Pembeli dapat memilih layanan pengiriman yang disediakan oleh perusahaan layanan logistik yang bekerja sama dengan Shopee. Shopee bertindak sebagai perantara yang mempertemukan antara Penjual dan Pembeli dengan perusahaan layanan logistik yang dipilih oleh Penjual dan/atau Pembeli. Penjual dan Pembeli merupakan pihak yang menunjuk dan menggunakan jasa perusahaan layanan logistik dalam mengirimkan barang dari Penjual kepada Pembeli. Pembayaran biaya kirim untuk setiap jasa pengiriman barang menjadi tanggung jawab Pembeli dan Penjual.

20.3. Penjual harus melakukan upaya terbaiknya untuk memastikan Pembeli menerima barang yang dibeli sebelum Masa Pengembalian Barang dan/atau Dana berakhir, bilamana berlaku atau jangka waktu yang ditentukan (untuk pembayaran offline) oleh Penjual pada daftar Penjual.

20.4. Penjual wajib memberikan informasi yang akurat (termasuk berat dan/atau dimensi) atas setiap barang yang dikirimkan kepada Pembeli melalui Platform Shopee berdasarkan Layanan sebagaimana yang dimaksud dalam Syarat Layanan ini. Dalam hal Penjual tidak memberikan informasi yang akurat untuk setiap barang, Shopee berhak untuk mengambil tindakan terhadap Penjual atas kebijakannya sendiri, termasuk namun tidak terbatas pada (i) memberikan sanksi poin penalti sehubungan dengan kampanye, (ii) menahan, dan/atau mengurangi Saldo Penjual, dan/atau (iii) meminta Penjual untuk membayar biaya tambahan, dan/atau meminta kompensasi dari Penjual untuk segala kerugian yang diderita oleh Shopee yang timbul akibat penyediaan informasi yang tidak akurat, dalam situasi masing-masing dengan mengurangi Saldo Penjual atau tindakan lainnya.

Dalam hal Penjual tidak memberikan informasi yang akurat untuk setiap barang, atau terdapat perbedaan dalam pernyataan Penjual tentang berat/dimensi paket, Shopee berhak untuk mengambil tindakan terhadap Penjual atas kebijakannya sendiri, termasuk namun tidak terbatas pada (i) memberikan sanksi poin penalti sehubungan dengan kampanye, (ii) menahan, dan/atau mengurangi Saldo Penjual, dan/atau (iii) meminta Penjual untuk membayar biaya tambahan, dan/atau meminta kompensasi dari Penjual untuk segala kerugian yang diderita oleh Shopee yang timbul akibat penyediaan informasi yang tidak akurat, dalam situasi masing-masing dengan mengurangi Saldo Penjual, (iv) menyesuaikan berat/dimensi tersebut untuk tujuan menghitung Biaya Pengiriman berdasarkan data historis dan dapat membagikan informasi tersebut dengan penyedia logistik pihak ketiga Shopee, atau tindakan lainnya.

20.5. Dengan mengacu pada ketentuan di Bagian 20.2 di atas, pengiriman akan dilakukan oleh perusahaan penyedia jasa kurir/ pengiriman yang ditunjuk masing-masing Penjual, dan bukan oleh Shopee. Shopee bertanggung jawab untuk memfasilitasi laporan/keluhan dari Pembeli apabila Pembeli belum menerima Produk dalam jangka waktu yang diestimasikan. Dalam hal Pembeli belum menerima Produk dalam jangka waktu yang diestimasikan, maka Pembeli harus memberitahu layanan pelanggan Shopee yang disediakan melalui Platform perihal tersebut sejak tanggal estimasi Produk seharusnya diterima sesuai dengan Kebijakan Shopee. Shopee selanjutnya akan meneruskan keberatan Pembeli kepada Penjual dan/atau perusahaan penyedia jasa kurir/pengiriman yang bersangkutan untuk mencari solusi yang terbaik bagi Penjual dan Pembeli.

Untuk menghindari keraguan, untuk seluruh jasa pengiriman, tanggung jawab Shopee terbatas pada layanan Shopee melalui layanan keluhan pelanggan (customer service) untuk memfasilitasi laporan/keluhan Pembeli kepada Penjual dan/atau perusahaan penyedia jasa kurir/pengiriman yang bersangkutan. Apabila Pembeli tidak melakukan pemberitahuan dalam jangka waktu yang wajar sebagaimana yang ditentukan di dalam Kebijakan Shopee, maka Shopee menganggap Pembeli telah menerima Produk dengan baik.. Pengguna memahami dan setuju bahwa tanggung jawab Shopee adalah sebatas yang telah disebutkan di atas dan Shopee tidak akan bertanggung jawab atas kerusakan, pengeluaran, biaya atau ongkos yang timbul dari resiko pengiriman barang dan Penjual dan/atau Pembeli akan membicarakan hal tersebut dengan penyedia jasa logistik untuk menyelesaikan permasalahan tersebut.

20.6. Untuk lebih menjamin keamanan barang dan menghindari adanya penyalahgunaan fitur, Shopee dapat sewaktu-waktu sesuai dengan diskresi tunggal Shopee, menonaktifkan opsi layanan COD bagi beberapa Penjual dan Pembeli.

20.7. Saat pengantaran barang, perusahaan layanan logistik yang bekerja sama dengan Shopee dapat sewaktu-waktu mewajibkan adanya bukti pengantaran secara elektronik dari Pembeli berupa foto penerima barang bersama dengan barang tersebut saat barang sampai ke tempat Pembeli sebagai bukti bahwa barang telah diantar dan diterima oleh Pembeli. Apabila diminta, Pembeli (atau penerima barang yang menerima barang atas nama Pembeli) harus bersedia untuk difoto semata-mata untuk tujuan penyerahan bukti pengantaran secara elektronik.

20.8. Untuk Transaksi Lintas Batas (Cross-Border Transaction), Pengguna memahami dan mengakui, dimana di dalam suatu daftar produk disebutkan bahwa produk tersebut akan dikirimkan dari luar negeri, produk tersebut dijual oleh Penjual yang berdomisili di luar Republik Indonesia, dan bahwa seluruh transaksi impor dan ekspor dari produk tersebut tunduk kepada undang-undang dan peraturan setempat. Pengguna harus memahami seluruh batasan impor atau ekspor yang berlaku untuk negara yang dituju. Pengguna mengakui bahwa Shopee tidak dapat memberikan nasihat hukum terkait hal ini dan setuju bahwa Shopee tidak akan menanggung resiko dan kewajiban apapun terkait dengan impor dan ekspor produk tersebut ke negara Republik Indonesia.

21. ADVANCED FULFILMENT PROGRAM

21.1. Shopee dapat mengundang Penjual untuk menyediakan pengiriman produk di tahap awal (“Stok Lanjutan yang Dapat Dijual”) ke lokasi yang ditentukan oleh Shopee (seperti pusat pemenuhan Shopee) untuk mempercepat proses pemenuhan jika dan ketika pemesanan dibuat untuk Stok Lanjutan yang Dapat Dijual. Shopee dapat memindahkan Stok Lanjutan yang Dapat Dijual dari lokasi yang ditentukan tersebut ke fasilitas penyimpanan lain tanpa sepengetahuan dan persetujuan Penjual.

21.2. Kepemilikan Stok Lanjutan yang Dapat Dijual tetap menjadi milik Penjual dan tidak akan saat itu juga dialihkan ke Shopee. Jika pesanan dibuat, hak milik tetap berada pada Penjual sampai pesanan tersebut dialihkan kepada Pembeli pada saat penyerahan. Apabila tidak ada pemesanan yang dilakukan dalam jangka waktu ketersediaan yang ditentukan oleh Shopee, maka Shopee akan mengembalikan Stok Lanjutan yang Dapat Dijual kepada Penjual.

21.3. Sebelum pengiriman Stok Lanjutan yang Dapat Dijual, Penjual dan Shopee harus menyepakati jenis dan kuantitas Stok Lanjutan yang Dapat Dijual melalui pesanan Pemenuhan Lanjutan (“Pesanan Pemenuhan Lanjutan”) di Seller Center.

21.4. Sebelum menerima pengiriman Stok Lanjutan yang Dapat Dijual, Shopee dapat memverifikasi bahwa Stok Lanjutan yang Dapat Dijual yang dikirimkan sesuai dengan Pesanan Pemenuhan Lanjutan. Jika terdapat perbedaan antara Stok Lanjutan yang Dapat Dijual yang dikirimkan dan informasi dalam Pesanan Pemenuhan Lanjutan, atau jika Stok Lanjutan yang Dapat Dijual tidak berlabel, tidak diberi label yang cukup, cacat, rusak, tidak sesuai untuk tujuan tertentu atau melanggar Ketentuan Layanan ini (“Tidak Sesuai Stok Lanjutan”), Shopee dapat (a) menolak pengiriman Stok Lanjutan yang Tidak Sesuai (atau bagiannya), atau (b) dapat mengembalikan Stok Lanjutan yang Tidak Sesuai kepada Penjual (dengan biaya Penjual).

21.5. Shopee dapat membebankan biaya layanan tambahan sehubungan dengan Program Pemenuhan Lanjutan. Biaya tersebut akan ditentukan oleh Shopee dari waktu ke waktu.

22. PEMBATALAN, PENGEMBALIAN BARANG DAN UANG
 
22.1. Pembeli hanya boleh membatalkan pesanannya sebelum pembayaran Uang Pembelian Pembeli ke Rekening Shopee.
 
22.2. Pembeli dapat mengajukan permohonan Pengembalian Barang dan/atau Dana sebelum/sesudah status pesanan menjadi “Selesai”, selama masih dalam masa Masa Pengembalian Barang dan/atau Dana, bilamana berlaku, dengan tunduk dan sesuai dengan Kebijakan Pengembalian Barang dan/atau Dana Shopee. Silakan lihat Kebijakan Pengembalian Barang dan/atau Dana Shopee untuk informasi lebih lanjut.

22.3. Kecuali untuk transaksi yang dibayar menggunakan kartu kredit atau metode pembayaran kredit lainnya, semua pengembalian dana yang timbul dari transaksi di Situs akan dibayarkan ke akun ShopeePay Pembeli.

22.4. Shopee berhak untuk membatalkan transaksi apapun di Situs dan Pembeli setuju bahwa satu-satunya upaya perbaikan yang dimiliki oleh Pembeli adalah menerima pengembalian dana dari Uang Pembelian Pembeli yang dibayarkan ke akun ShopeePay Pembeli.

22.5. Apabila Anda telah menukarkan Shopee Coin untuk transaksi Anda dan Anda berhasil mendapatkan pengembalian dana sesuai dengan Kebijakan Pengembalian Dana dan Barang Shopee, Shopee akan mengembalikan uang yang telah benar-benar Anda bayarkan untuk barang dan mengkreditkan kembali setiap Shopee Coin yang telah ditukarkan ke Akun Anda secara terpisah.

22.6. Hak Penjual Korea

Hak para Penjual yang berlokasi di Korea (“Penjual Korea”) sehubungan dengan ketentuan Pasal 22.6, dan ketentuan lain sebagaimana tertera di Pasal 22 ini tidak berlaku untuk Penjual Korea.

Pada saat Shopee menerima permohonan dari Pembeli untuk Pengembalian Barang dan/atau Dana, Shopee akan memproses untuk memeriksa permintaan Pembeli tanpa pemberitahuan lanjutan kepada Penjual Korea. Shopee akan memeriksa masing-masing permintaan berdasarkan kasus per kasus dan, atas kebijakannya Shopee sendiri, menetapkan apakah permintaan Pembeli dapat berhasil.

Dalam hal Shopee menyetujui permintaan Pengembalian Barang dan/atau Dana, Penjual Korea dapat mengajukan banding atas keputusan tersebut dengan mengontak Shopee dan memberikan bukti untuk mendukung pengajuan banding tersebut. Setiap banding wajib dilakukan dalam jangka waktu (i) 3 (tiga) hari sejak tanggal Pembeli menerima pengembalian dana sehubungan dengan sengketa online, dan (ii) 1 (satu) bulan sejak tanggal Pembeli menerima pengembalian dana sehubungan dengan sengketa offline. Apabila Shopee menerima pengajuan banding dari Penjual Korea, Shopee akan melakukan transfer atas keseluruhan atau sebagian uang pembelian kepada Penjual Korea. Penjual Korea memahami dan mengakui bahwa keputusan Shopee merupakan keputusan yang final, konklusif dan mengikat, dan menjamin dan setuju bahwa Penjual Korea tidak akan mengajukan tuntutan atas Shopee atau afiliasinya sehubungan dengan keputusan tersebut. Penjual Korea memahami dan setuju bahwa (i) barang yang dikembalikan tidak akan dikirimkan kembali ke Penjual Korea; (ii) Shopee memiliki hak untuk membuang barang yang dikembalikan tersebut sepanjang dianggap perlu oleh Shopee; dan (iii) Penjual Korea akan dianggap telah mengesampingkan haknya untuk barang yang dikembalikan tersebut.

22.7. Shopee tidak memantau proses pembatalan, pengembalian barang dan uang untuk pembayaran offline.

22.8. Tunduk pada Pasal 22.9, pengembalian dana kepada Pembeli akan dilakukan menggunakan metode pembayaran yang sama yang digunakan oleh Pembeli untuk pembelian awal (“Metode Pembayaran Awal”) dalam jangka waktu yang berlaku yang dipublikasikan dari waktu ke waktu di [Pengembalian Dana] Berapa lama proses pengembalian dana di Shopee? di Pusat Bantuan Shopee Indonesia (atau URL atau lokasi lain yang dapat dipergunakan oleh Shopee dari waktu ke waktu untuk tujuan tersebut).

22.9. Apabila Shopee tidak dapat melakukan pengembalian dana melalui Metode Pembayaran Awal karena alasan apa pun (termasuk, namun tidak terbatas pada, jika Metode Pembayaran Awal tidak berlaku lagi atau tidak dapat digunakan untuk menerima dana), Pembeli mengetahui dan menyetujui bahwa (i) Shopee dapat melakukan pengembalian dana melalui penerbitan voucher Shopee (dengan nilai yang setara dengan jumlah pengembalian dana) sesuai dengan jangka waktu yang ditentukan oleh Shopee dan (ii) setelah penerbitan voucher tersebut, Pembeli tidak mempunyai hak untuk menuntut pengembalian dana lebih lanjut terhadap Shopee sehubungan dengan pengembalian dana tersebut.

23. TANGGUNG JAWAB PENJUAL

23.1. Penjual harus mengelola dengan baik dan memastikan bahwa informasi relevan seperti harga dan rincian barang, jumlah persediaan serta syarat dan ketentuan penjualannya diperbarui pada daftar Penjual dan tidak boleh memposting informasi yang tidak akurat atau menyesatkan.

23.2. Harga barang yang dijual akan ditentukan oleh Penjual atas kebijakannya sendiri. Harga barang dan biaya kirim harus termasuk seluruh jumlah yang akan dikenakan kepada Pembeli seperti pajak penjualan, pajak pertambahan nilai, ongkos, dsb. dan Penjual tidak boleh mengenakan jumlah semacam itu sebagai tambahan dan secara terpisah kepada Pembeli.

23.3. Tanpa mengenyampingkan ketentuan di dalam Bagian 23.2, sesuai dengan ketentuan impor barang kiriman yang berlaku di Republik Indonesia, Penjual memahami, menyetujui, dan mengijinkan Shopee untuk menampilkan harga barang yang telah termasuk jumlah pajak yang dibebankan untuk barang tersebut sesuai dengan ketentuan hukum perpajakan yang berlaku di Republik Indonesia. Untuk menghindari keragu-raguan, ketentuan di dalam Bagian 23.3 ini hanya berlaku khusus untuk Penjual yang melakukan transaksi di kawasan perdagangan bebas (Free Trade Zone) yang ditentukan oleh pemerintah Republik Indonesia atau Transaksi Lintas Batas (Cross-Border Transaction).

23.4. Penjual setuju bahwa atas kebijakannya Shopee dapat terlibat dalam kegiatan promosi untuk mendorong transaksi antara Pembeli dan Penjual dengan mengurangi, memotong atau mengembalikan biaya, atau dengan cara lain. Penyesuaian tersebut akan berlaku atas harga akhir yang akan dibayar oleh Pembeli.

23.5. Untuk tujuan mempromosikan penjualan dan item yang dicantumkan oleh Penjual, Shopee dapat memposting barang tersebut (dengan harga yang disesuaikan) pada situs web pihak ketiga (seperti situs portal dan situs perbandingan harga) dan situs web lainnya (dalam atau luar negeri) yang dioperasikan oleh Shopee. 

 
23.6. Penjual harus mengeluarkan tanda terima, slip kartu kredit atau faktur pajak kepada Pembeli atas permintaan.

23.7. Penjual mengakui dan setuju bahwa Penjual akan bertanggung jawab untuk membayar seluruh pajak, bea dan cukai untuk barang yang dijual dan Shopee tidak dapat memberikan nasihat hukum atau pajak terkait hal ini. Karena undang-undang dan peraturan pajak yang dapat berubah dari waktu ke waktu, Penjual disarankan untuk mencari nasihat profesional jika mengalami keraguan.

23.8. Apabila Penjual berpartisipasi di dalam sebuah program dengan Shopee dimana Penjual memiliki kewajiban pembayaran kepada Shopee atau kepada setiap mitranya yang menyediakan layanan pada Situs, termasuk namun tidak terbatas kepada PT Lentera Dana Nusantara dan PT Commerce Finance, dan Penjual terlambat atau lalai untuk melakukan pembayaran dengan tepat waktu sesuai dengan yang diatur pada persyaratan layanan program yang bersangkutan, bahkan setelah Shopee memberikan peringatan kepada Penjual, Penjual memahami bahwa Shopee berhak, dan Penjual memberikan kuasa kepada Shopee untuk, melakukan setiap upaya yang dibutuhkan oleh Shopee untuk mendapatkan pelunasan kewajiban pembayaran, termasuk namun tidak terbatas untuk (i) membekukan Akun Penjual dan/atau Saldo Penjual milik Anda untuk sementara atau seterusnya sampai Shopee mendapatkan pembayaran penuh, (ii) menahan setiap pembayaran kepada Penjual (apabila ada), (iii) melakukan pendebetan Saldo Penjual milik Penjual sesuai dengan jumlah pembayaran yang belum Penjual lunasi, atau melakukan tindakan-tindakan lain yang dapat dilakukan oleh Shopee untuk mendapatkan pembayaran sepanjang diijinkan oleh hukum sesuai dengan standard prosedur yang berlaku di Shopee.

23.9. Penjual mengakui dan setuju bahwa pelanggaran Penjual terhadap salah satu kebijakan Shopee akan mengakibatkan berbagai tindakan seperti yang tercantum dalam Bagian 7.1.

24. IKLAN SHOPEE
 
24.1. Shopee menawarkan iklan pencarian (“Search Ads”) dan layanan iklan lainnya, termasuk partisipasi dalam penawaran kilat (“Flash Deal Advertising”), Iklan Halaman Utama (“Display Ads”), iklan produk serupa (“Discovery Ads”) dan iklan produk otomatis (“Boost Ads”) (Search Ads, Display Ads, Discovery Ads, Boost Ads, dan Flash Deal Ads selanjutnya disebut bersama-sama sebagai "Iklan Berbayar") di Situs Iklan Berbayarnya dan situs lain secara berkelanjutan. Penjual dapat membeli layanan Iklan Berbayar. Shopee menyediakan layanan Iklan Berbayar sesuai dengan Ketentuan Layanan ini dan setiap materi penjelasan yang dipublikasikan di Situs ini, Situs Iklan Berbayar atau dengan cara lain dikomunikasikan kepada Penjual secara tertulis (selanjutnya disebut sebagai "Aturan Iklanan Berbayar"). Penjual yang membeli layanan Iklan Berbayar setuju untuk terikat oleh Aturan Iklan Berbayar. Jika Anda tidak setuju untuk terikat oleh Aturan Iklan Berbayar, jangan membeli Layanan Iklan Berbayar.

24.2. Untuk membeli Layanan Iklan Berbayar, Anda harus menjadi Penjual yang memenuhi syarat berdasarkan Aturan Iklan Berbayar. Pada saat Anda membeli dan membayar Layanan Iklan Berbayar, Akun Anda tidak boleh ditangguhkan.

24.3. Anda dapat memesan layanan Iklan Halaman Utama (Display Ads) melalui Seller Center dengan menetapkan tanggal dan anggaran iklan pilihan Anda. Shopee akan melakukan upaya yang wajar secara komersial untuk memenuhi pesanan Iklan Halaman Utama Anda, tetapi tidak menjamin bahwa (i) tanggal yang diminta oleh Penjual, dan/atau (ii) jumlah tayangan yang terkait dengan anggaran yang ditetapkan oleh Penjual, akan dipenuhi. Untuk menghindari keraguan, Shopee berhak menolak setiap pesanan Iklan Halaman Utama (baik sebagian atau seluruhnya) atas kebijakannya sendiri dan mutlak, dan dengan atau tanpa pemberitahuan kepada Penjual. Selain itu, Shopee berhak untuk membebankan biaya jika Penjual meminta untuk mengedit atau membatalkan pesanan Iklan Halaman Utamanya. Setelah layanan Iklan Halaman Utama dikirimkan, Shopee akan menagih Penjual berdasarkan jumlah tayangan aktual yang diterima, dan Penjual akan membayar tagihan tersebut sesuai dengan ketentuan yang ditetapkan dalam faktur. Informasi penagihan yang diberikan Penjual akan digunakan untuk pembuatan faktur dan faktur pajak untuk Iklan Halaman Utama. Penjual bertanggung jawab untuk memastikan bahwa informasi penagihan sudah benar sebelum mengirimkan pesanan Iklan Halaman Utama. Segala kesalahan informasi penagihan yang disampaikan yang dapat mengakibatkan kesalahan informasi dalam faktur dan faktur pajak menjadi tanggung jawab Penjual. Shopee berhak menolak permintaan revisi invoice karena salah informasi yang disampaikan oleh Penjual. Jika Penjual tidak membayar tagihan Iklan Halaman Utama pada waktunya, Shopee berhak menghentikan semua layanan Iklan yang sedang berjalan. Shopee berhak untuk tidak menyetujui permintaan perubahan pengaturan Iklan Halaman Utama dalam waktu 14 hari terhitung mundur dari tanggal mulai berjalannya Iklan Halaman Utama. Penjual diwajibkan untuk tetap melakukan pembayaran untuk Iklan Halaman Utama yang ditayangkan, walaupun permintaan perubahan pengaturan Iklan Halaman Utama tidak disetujui oleh pihak Shopee.

24.4. Anda dapat membeli layanan Iklan Pencarian, Iklan Produk Otomatis, dan Iklan Produk Serupa dengan membeli Kredit Iklan oleh Shopee di Situs Iklan Berbayar atau situs lain (“Kredit Iklan”), dan biaya yang harus dibayar untuk layanan Iklan Pencarian, Iklan Produk Otomatis, dan Iklan Produk Serupa akan dipotong dari Kredit Iklan oleh Shopee. Kecuali ditentukan lain dalam Aturan Iklan Berbayar yang berlaku, Anda tidak boleh membatalkan pesanan dan/atau meminta pengembalian dana setelah Anda membeli Kredit Iklan dan menyelesaikan proses pembayaran.

Dengan mengacu kepada ketentuan di bagian 1.4, ketentuan kedaluwarsa Kredit Iklan Shopee juga akan berlaku sebagai berikut:

a. Apabila Anda membeli Kredit Iklan Shopee dan melakukan pembayaran sebagian nilai Kredit Iklan Shopee dengan menggunakan voucher, maka nilai Kredit Iklan Shopee gratis yang Anda dapatkan dari voucher tersebut akan memiliki masa kadaluarsa.

b. Apabila Anda membeli Kredit Iklan secara paket, maka semua nilai Kredit Iklan Shopee yang ada pada paket tersebut akan memiliki masa kadaluarsa.

24.5. Anda juga dapat memilih agar Kredit Iklan Anda diisi ulang secara otomatis melalui Saldo Penjual Anda atau metode pembayaran lain yang disahkan oleh Shopee (“Fitur Isi Ulang Kredit Iklan”) jika saldo Kredit Iklan Anda berada di bawah jumlah yang Anda tetapkan (“Nilai Minimal Kredit Iklan"). Saat mengaktifkan Fitur Isi Ulang Kredit Iklan, Anda dapat memilih Nilai Minimal Kredit Iklan dan jumlah isi ulang, dan Anda menyetujui pendebitan Saldo Penjual Anda sesuai dengan Bagian 12 dari Persyaratan Layanan ini. Dengan tidak mengenyampingkan ketentuan di atas, Penjual memahami bahwa atas persetujuan Penjual, Shopee akan langsung memotong Uang Pembelian Pembeli untuk dikonversikan menjadi Kredit Iklan Shopee.

24.6. Anda memiliki opsi untuk membeli layanan Iklan Pencarian, Iklan Produk Otomatis, dan Iklan Produk Serupa pada saat Anda mencantumkan item untuk dijual atau setelahnya. Saat Anda membeli Iklan Pencarian, Iklan Produk Otomatis, dan Iklan Produk Serupa, Anda dapat menetapkan anggaran yang berbeda, kata kunci, periode pemasaran, dll. untuk setiap item sesuai dengan Aturan Iklan Berbayar. Layanan Iklan Pencarian, Iklan Produk Otomatis, dan Iklan Produk Serupa untuk setiap item akan diaktifkan dan akan kadaluarsa pada masing-masing tanggal yang Anda tetapkan (“Periode Iklan Berbayar”). Kredit Iklan tidak akan dikembalikan. Dengan tidak mengesampingkan ketentuan diatas, Penjual memahami bahwa dengan persetujuan Penjual, Shopee akan segera memotong Saldo Penjual untuk dikonversikan menjadi Kredit Iklan.

24.7. Anda memiliki pilihan untuk membeli Flash Deal Ads selama periode yang ditentukan oleh Shopee. Saat Anda membeli layanan Flash Deal Ads, Anda dapat menominasikan item untuk disertakan dalam flash sale dan Shopee dapat menyertakan item tersebut dalam flash sale atas kebijakannya sendiri dan mutlak.

24.8. Kecuali ditentukan terpisah di dalam Syarat Layanan ini, Para Pihak memahami dan sepakat akan bertanggung jawab untuk pembayaran pajak masing-masing yang timbul dari pelaksanaan Syarat Layanan ini dan untuk persyaratan administratif yang berkaitan dengan pajak tersebut berdasarkan hukum yang berlaku di Republik Indonesia. Dalam hal terdapat perubahan ketentuan hukum yang berlaku berkaitan dengan pajak, maka Para Pihak sepakat untuk mengikuti perubahan ketentuan hukum tersebut.

24.9. Layanan Iklan Berbayar di dalam Syarat Layanan tidak termasuk PPN sebesar 11%. Penjual harus membayar kepada Shopee jumlah PPN terkait dengan Layanan Iklan Berbayar sebagaimana yang dipersyaratkan berdasarkan peraturan PPN di Indonesia. Apabila tarif PPN yang berlaku mengalami perubahan, maka Shopee berhak menyesuaikan nilai Layanan Iklan Berbayar, sehingga nilai Layanan Iklan Berbayar tidak termasuk PPN akan tetap dan tidak berubah dan harga termasuk PPN akan disesuaikan dengan tarif PPN yang diubah menurut undang-undang, kecuali disepakati lain oleh Para Pihak secara tertulis. Shopee hanya akan menerbitkan Faktur Pajak setelah Penjual melakukan permintaan penerbitan Faktur Pajak secara tertulis dan mengisi data perpajakan dengan lengkap dan benar.

24.10. Apabila Penjual diwajibkan memotong Pajak Penghasilan (PPh) Pasal 23 atas Layanan Iklan Berbayar yang diberikan oleh Shopee, Penjual diwajibkan membayar biaya Layanan Iklan berbayar dalam jumlah penuh tanpa dikurangi PPh Pasal 23. Melalui skema penggantian, Shopee akan membayar penggantian PPh Pasal 23 setelah asli Bukti Potong PPh Pasal 23 diterima oleh Shopee dari Penjual paling lambat 3 (tiga) bulan dilihat dari bulan transaksi yang tertera di faktur pajak pembelian Layanan Iklan Berbayar.

24.11. Apabila Penjual terlambat atau lalai untuk melakukan pembayaran atas Layanan Iklan Berbayar dengan tepat waktu bahkan setelah Shopee memberikan peringatan kepada Penjual, Penjual memahami bahwa Shopee berhak, dan Penjual memberikan kuasa kepada Shopee untuk, melakukan setiap upaya yang dibutuhkan oleh Shopee untuk mendapatkan pembayaran atas Pesanan, termasuk namun tidak terbatas untuk (i) membekukan Akun Penjual untuk sementara atau seterusnya sampai Shopee mendapatkan pembayaran penuh atas Pesanan, (ii) menahan setiap pembayaran kepada Penjual (apabila ada), (iii) melakukan pendebetan saldo Dompet Penjual sesuai dengan jumlah pembayaran yang belum Penjual lunasi, atau melakukan tindakan-tindakan lain yang dapat dilakukan oleh Shopee untuk mendapatkan pembayaran sepanjang diizinkan oleh hukum sesuai dengan standar prosedur yang berlaku di Shopee.

24.12. Silakan merujuk ke Syarat Layanan dan/atau dokumen terpisah (jika ada) untuk syarat dan ketentuan pajak secara khusus untuk transaksi tertentu, yang akan berlaku di atas syarat dan ketentuan pajak secara umum.

25. TOKO SHOPEE MARKETING SOLUTIONS

25.1. Shopee mendedikasikan satu toko khusus yang dikelola dan dimiliki oleh Shopee untuk Penjual atau pihak lain yang diundang oleh Shopee untuk dapat membeli layanan Iklan Shopee, Iklan, atau produk pemasaran lainnya yang dapat ditentukan oleh Shopee dari waktu ke waktu (“Shopee.Marketingsolutions”). Iklan sebagaimana dimaksud di dalam Pasal ini adalah Iklan yang didefinisikan di dalam Kebijakan Pengiklanan Shopee.

25.2. Penjual setuju bahwa seluruh transaksi yang dilakukan melalui Shopee.Marketingsolutions akan dianggap sebagai suatu perjanjian jual beli yang sah antara Shopee dan Penjual atau pihak ketiga lainnya yang bertindak sebagai pembeli. Seluruh transaksi yang dilakukan melalui Shopee.Marketingsolutions akan tunduk pada Kebijakan Shopee.

26. BIAYA

26.1. Untuk tujuan pemeliharaan sistem dan peningkatan layanan, Shopee mengenakan biaya layanan untuk seluruh transaksi berhasil (“Biaya Layanan”). Biaya Layanan semata-mata ditanggung oleh Pembeli sesuai dengan besaran yang tertera di situs maupun aplikasi Shopee.

Untuk diketahui Pengguna, bahwa:

(i) Biaya Layanan akan dikenakan kepada Pembeli untuk setiap transaksi melalui situs maupun aplikasi Shopee.

(ii) Biaya Layanan sudah termasuk biaya Pajak Pertambahan Nilai (PPN) sesuai dengan ketentuan peraturan perundang-undangan di bidang perpajakan yang berlaku.

(iii) Shopee dapat mengubah besaran Biaya Layanan sewaktu-waktu dengan pemberitahuan kepada Pengguna. 

26.2. Shopee mengenakan biaya untuk seluruh penarikan berhasil yang dilakukan melalui Saldo Penjual atau ShopeePay (“Biaya Penarikan”) dan dihitung sebagai berikut dengan pembulatan kepada Rupiah terdekat:

26.3. Efektif per 1 Oktober 2024, Shopee akan mengenakan Biaya Pemeliharaan Akun sebesar Rp15.000 per bulan untuk setiap Akun Toko yang dinyatakan sebagai Toko Tidak Aktif. Biaya Pemeliharaan Akun sudah termasuk Pajak Pertambahan Nilai (PPN) sesuai dengan ketentuan peraturan perundang-undangan di bidang perpajakan yang berlaku. Apabila saat Akun Toko berstatus Toko Tidak Aktif, dan saldo di dalam Dompet Penjual ternyata kurang dari Rp15.000, maka Shopee akan mendebet jumlah yang tersedia pada Akun Toko untuk Biaya Pemeliharaan Akun.

26.4. Apabila ada biaya yang harus dibayarkan, semua itu akan dikenakan PPN dan pajak lain yang berlaku (“Jumlah Pajak”). Dalam hal Penjual bertanggung jawab untuk pajak tersebut, Penjual mengakui dan setuju bahwa Shopee dapat memotong biayanya dan setiap pajak yang berlaku dari Uang Pembelian Pembeli. Shopee harus mengeluarkan tanda terima atau faktur pajak untuk biaya dan pajak yang dibayar oleh Penjual atas permintaan.

26.5. Shopee berhak untuk mengubah dan/atau menyesuaikan biaya-biaya yang disebutkan di dalam Pasal ini (atau bagian-bagian lainnya di dalam Syarat Layanan ini) sewaktu-waktu dengan pemberitahuan kepada Pengguna.

27. SHOPEE SEBAGAI PEMUNGUT PAJAK PERTAMBAHAN NILAI
 
27.1. Efektif sejak tanggal 1 Oktober 2020, berdasarkan Keputusan Direktorat Jenderal Pajak Kementerian Keuangan Republik Indonesia Nomor KEP-403/PJ/2020 tertanggal 3 September 2020, Shopee resmi ditunjuk sebagai pemungut Pajak Pertambahan Nilai (PPN) Perdagangan Melalui Sistem Elektronik (PMSE) atas transaksi barang atau jasa kena pajak dari luar negeri melalui sistem elektronik (“Pemungut PPN PMSE”).

27.2. Sebagai Pemungut PPN PMSE, Pengguna memahami bahwa Shopee akan mengumpulkan PPN senilai 11% untuk setiap penjualan produk atau jasa digital yang dijual oleh penjual luar negeri kepada Pembeli di Indonesia melalui Situs, kemudian akan menyetorkan dan melaporkan PPN tersebut beserta data pembelian terkait ke kantor pajak. Pembeli wajib menanggung PPN 11% ketika membeli produk atau jasa digital yang dijual oleh penjual luar negeri kepada Pembeli di Indonesia melalui Situs.

28. PERMASALAHAN

28.1. Dalam hal timbul masalah dalam suatu transaksi, Pembeli dan Penjual setuju untuk terlebih dahulu berkomunikasi satu sama lain melalui Situs untuk menyelesaikan permasalahan atas dasar diskusi bersama, yang mana Shopee akan menggunakan usaha komersial yang wajar untuk memfasilitasi. Apabila permasalahan tersebut tidak dapat diselesaikan atas dasar diskusi bersama, Pengguna dapat pergi ke pengadilan klaim di yurisdiksi setempat mereka untuk menyelesaikan setiap masalah yang timbul dari suatu transaksi.

28.2. Masing-masing Pembeli dan Penjual berjanji dan setuju bahwa pihaknya tidak akan membawa gugatan atau sebaliknya menyatakan klaim atau komplain (baik perdata atau pidana) terhadap Shopee (kecuali dimana Shopee adalah Penjual dari produk yang terkait dengan klaim) sehubungan dengan setiap transaksi yang dibuat di Situs atau permasalahan yang terkait dengan transaksi tersebut.

28.3. Masing-masing Pembeli berjanji dan setuju bahwa dalam hal transaksi pembelian produk kesehatan atau obat yang wajib menggunakan resep dokter, Pembeli menjamin keaslian dari resep dokter yang diserahkan oleh Pembeli kepada Penjual melalui Situs. Pembeli dan Penjual berjanji dan setuju bahwa Shopee, dalam keadaan apapun, tidak dapat menjamin keaslian dari resep dokter yang diserahkan melalui Situs. Pembeli dan Penjual setuju untuk menanggung seluruh resiko yang timbul atau dapat timbul dari penyerahan resep dokter melalui Situs termasuk penggunaan produk kesehatan atau obat yang dikonsumsi dari pemberian resep dokter tersebut melalui Situs dan melepaskan serta membebaskan Shopee dari segala klaim atau tuntutan di kemudian hari yang dapat timbul dari penyerahan resep dokter melalui Situs dan penggunaan produk kesehatan yang diakibatkan oleh penyerahan resep dokter melalui Situs.

28.4. Pengguna dapat mengirimkan permintaan tertulis kepada Shopee untuk membantu mereka menyelesaikan masalah yang mungkin timbul dari suatu transaksi sebelum Periode Pengembalian Barang dan/atau Dana berakhir. Atas kebijakannya sendiri dan tanpa kewajiban apapun kepada Penjual dan Pembeli, Shopee dapat mengambil semua langkah yang diperlukan untuk membantu Pengguna menyelesaikan permasalahannya. Untuk informasi lebih lanjut, silakan lihat Kebijakan Pengembalian Dana dan Barang Shopee.

28.5. Agar menjadi jelas, layanan yang disediakan berdasarkan Bagian 21 ini hanya tersedia untuk Pembeli yang menggunakan cara pembayaran sesuai Bagian 9. Pembeli yang menggunakan cara pembayaran lainnya untuk pembeliannya harus menghubungi Penjual secara langsung.

 
29. KRITIK DAN SARAN

29.1. Shopee menyambut informasi, kritik dan saran dari Pengguna kami yang akan memungkinkan Shopee meningkatkan kualitas layanan yang disediakan. Silakan lihat prosedur kritik dan saran kami di bawah ini untuk informasi lebih lanjut:

(i) Kritik dan saran dapat dibuat secara tertulis melalui email atau dengan menggunakan formulir umpan balik yang dapat ditemukan pada Aplikasi.

(ii) Kritik dan saran anonim tidak akan diterima.

(iii) Pengguna yang terkena dampak kritik dan saran harus sepenuhnya diberi tahu tentang semua fakta dan diberi kesempatan untuk menjelaskan masalah dari sudut pandang mereka.

(iv) Kritik dan saran yang tidak jelas dan memfitnah tidak akan dilayani.

30. PENAFIAN

30.1. LAYANAN DISEDIAKAN "APA ADANYA" DAN TANPA GARANSI, KLAIM ATAU PERNYATAAN APAPUN YANG DIBUAT OLEH SHOPEE DALAM BENTUK APAPUN BAIK TERSURAT, TERSIRAT ATAU MENURUT UNDANG-UNDANG SEHUBUNGAN DENGAN LAYANAN, TERMASUK, DENGAN TIDAK TERBATAS PADA, GARANSI KUALITAS, KINERJA, TIDAK ADANYA PELANGGARAN, KELAYAKAN UNTUK DIPERDAGANGKAN, ATAU KESESUAIAN UNTUK TUJUAN TERTENTU, DAN JUGA TIDAK ADA JAMINAN YANG DIBUAT SELAMA HUBUNGAN, SELAMA PELAKSANAAN ATAU PENGGUNAAN PERDAGANGAN. DENGAN TIDAK MEMBATASI KETENTUAN DI ATAS DAN SEJAUH YANG DIIZINKAN OLEH HUKUM YANG BERLAKU, SHOPEE TIDAK MENJAMIN BAHWA LAYANAN, SITUS INI ATAU FUNGSI YANG TERDAPAT DI DALAMNYA AKAN TERSEDIA, DAPAT DIAKSES, TANPA GANGGUAN, TEPAT WAKTU, AMAN, AKURAT, LENGKAP ATAU BEBAS DARI KESALAHAN, BAHWA KECACATAN, BILA ADA, AKAN DIPERBAIKI, ATAU BAHWA SITUS INI DAN/ATAU SERVER YANG MEMUNGKINKAN SITUS INI MENJADI TERSEDIA BEBAS DARI VIRUS, JAM, TIMER, PENGHITUNG, WORM, PENGUNCIAN PERANGKAT LUNAK, DROP DEAD DEVICE, TROJAN HORSE, PERUTEAN, PINTU JEBAKAN, BOM WAKTU ATAU SETIAP KODE, INSTRUKSI, PROGRAM ATAU KOMPONEN BERBAHAYA LAINNYA.

30.2. ANDA MENGAKUI BAHWA SELURUH RISIKO YANG TIMBUL DARI PENGGUNAAN ATAU KINERJA SITUS DAN/ATAU LAYANAN TETAP DITANGGUNG OLEH ANDA SEJAUH YANG DIIZINKAN OLEH HUKUM YANG BERLAKU.

30.3. SHOPEE TIDAK MEMILIKI KENDALI ATAS DAN, SEJAUH YANG DIIZINKAN OLEH HUKUM YANG BERLAKU, TIDAK MENJAMIN ATAU BERTANGGUNG JAWAB UNTUK: (A) KESESUAIAN TUJUAN, KEBERADAAN, KUALITAS, KEAMANAN ATAU LEGALITAS BARANG YANG TERSEDIA MELALUI LAYANAN; ATAU (B) KEMAMPUAN PENJUAL UNTUK MENJUAL BARANG ATAU PEMBELI UNTUK MEMBAYAR BARANG. APABILA ADA PERMASALAHAN YANG MELIBATKAN SATU PENGGUNA ATAU LEBIH, PENGGUNA TERSEBUT SETUJU UNTUK MENYELESAIKAN PERMASALAHAN TERSEBUT ANTARA MEREKA SENDIRI SECARA LANGSUNG DAN, SEJAUH YANG DIIZINKAN OLEH HUKUM YANG BERLAKU, MEMBEBASKAN SHOPEE DAN AFILIASINYA DARI SETIAP DAN SEMUA KLAIM, TUNTUTAN DAN GANTI RUGI YANG TIMBUL DARI ATAU SEHUBUNGAN DENGAN PERMASALAHAN TERSEBUT.

31. PENGECUALIAN DAN BATASAN TANGGUNG JAWAB

31.1. SEJAUH YANG DIIZINKAN OLEH HUKUM YANG BERLAKU, DALAM KEADAAN APAPUN SHOPEE TIDAK AKAN BERTANGGUNG JAWAB BAIK DALAM HAL KONTRAK, GARANSI, PERBUATAN MELAWAN HUKUM (TERMASUK, DENGAN TIDAK TERBATAS PADA, PENGABAIAN (BAIK APAKAH AKTIF, PASIF ATAU DIPERHITUNGKAN), KEWAJIBAN PRODUK, KEWAJIBAN KETAT ATAU TEORI LAINNYA), ATAU PENYEBAB LAINNYA DARI TINDAKAN HUKUM, DALAM KEADILAN, OLEH UNDANG-UNDANG ATAU HAL LAINNYA, UNTUK:

31.1.1. HILANGNYA PENGGUNAAN; (B) HILANGNYA KEUNTUNGAN; (C) HILANGNYA PENDAPATAN; (D) HILANGNYA DATA; (E) HILANGNYA GOOD WILL; ATAU (F) KEGAGALAN MEREALISASIKAN SIMPANAN YANG DIPERKIRAKAN, UNTUK SETIAP KASUS BAIK SECARA LANGSUNG MAUPUN TIDAK LANGSUNG; ATAU

31.1.2. SETIAP KERUGIAN TIDAK LANGSUNG, INSIDENTIL, KHUSUS ATAU KONSEKUENSIAL, YANG TIMBUL DARI ATAU SEHUBUNGAN DENGAN PENGGUNAAN ATAU KETIDAKMAMPUAN UNTUK MENGGUNAKAN SITUS INI ATAU LAYANAN, TERMASUK, DENGAN TIDAK TERBATAS PADA, SETIAP KERUGIAN YANG DIAKIBATKAN OLEHNYA, BAHKAN JIKA SHOPEE TELAH DIBERI TAHU TENTANG KEMUNGKINAN KERUGIAN TERSEBUT.

31.2. ANDA MENGAKUI DAN SETUJU BAHWA SATU-SATUNYA HAK ANDA SEHUBUNGAN DENGAN SETIAP MASALAH ATAU KETIDAKPUASAN DENGAN LAYANAN ADALAH UNTUK MEMINTA PENGAKHIRAN AKUN ANDA DAN/ATAU BERHENTI MENGGUNAKAN LAYANAN.

31.3. APABILA, DENGAN TIDAK MENGESAMPINGKAN BAGIAN SEBELUMNYA, SHOPEE DINYATAKAN OLEH PENGADILAN DARI YURISDIKSI YANG BERKOMPETENSI UNTUK BERTANGGUNG JAWAB (TERMASUK UNTUK KELALAIAN YANG DISENGAJA), MAKA, SEPANJANG DIPERBOLEHKAN OLEH HUKUM YANG BERLAKU, KEWAJIBAN SHOPEE KEPADA ANDA ATAU KEPADA PIHAK KETIGA TERBATAS PADA YANG LEBIH KECIL ANTARA: (A) SETIAP JUMLAH YANG JATUH TEMPO DAN HARUS DIBAYAR KEPADA ANDA BERDASARKAN GARANSI SHOPEE; DAN (B) RP 1.000.000 (SATU JUTA RUPIAH).

31.4. TIDAK ADA HAL APAPUN DALAM SYARAT LAYANAN INI YANG AKAN MEMBATASI ATAU MENGECUALIKAN TANGGUNG JAWAB UNTUK KEMATIAN ATAU CEDERA PRIBADI YANG DISEBABKAN OLEH KELALAIAN SHOPEE, UNTUK PENIPUAN ATAU UNTUK TANGGUNG JAWAB LAIN PADA PIHAK SHOPEE YANG TIDAK DAPAT DIBATASI DAN/ATAU DIKECUALIKAN SECARA HUKUM.

32. TAUTAN KE SITUS PIHAK KETIGA DAN BERBAGI VIDEO DARI YOUTUBE
 
32.1. Situs pihak ketiga yang tersedia di seluruh Situs akan memungkinkan Anda meninggalkan Situs ini. Tautan ini disediakan demi kebaikan saja, dan situs-situs yang tertaut tidak berada di bawah kendali Shopee dengan cara apapun dan karenanya Anda mengaksesnya dengan risiko Anda sendiri. Dengan cara apapun Shopee tidak bertanggung jawab atas konten dari situs tertaut tersebut atau setiap tautan yang terdapat dalam situs tertaut, termasuk setiap perubahan atau pembaruan atas situs tersebut. Shopee menyediakan tautan ini semata-mata untuk kenyamanan, dan disertakannya tautan ini dengan cara apapun tidak menyiratkan atau jelas menyatakan afiliasi, dukungan atau sponsor oleh Shopee untuk situs tertaut dan/atau setiap konten di dalamnya.

32.2. Shopee mengijinkan anda untuk berbagi video dari Youtube pada fitur Shopee Livestream (“Konten Youtube”). Dengan membagikan Konten YouTube, Anda setuju untuk tunduk pada Syarat Layanan YouTube (https://www.youtube.com/t/terms).

33. KONTRIBUSI ANDA UNTUK LAYANAN

33.1. Dengan mengirimkan Konten pada atau melalui Layanan, Anda menyatakan dan menjamin bahwa Anda mempunyai semua hak dan/atau izin yang diperlukan untuk memberikan izin di bawah ini kepada Shopee. Anda juga mengakui dan setuju bahwa: (a) Anda bertanggung jawab penuh untuk apapun yang Anda posting atau sediakan pada atau melalui Layanan, termasuk, dengan tidak terbatas pada, keakuratan, keandalan, sifat, izin untuk hak, kepatuhan terhadap hukum dan batasan hukum yang berkaitan dengan kontribusi Konten; dan (b) akan mematuhi Panduan Komunitas Shopee atau setiap panduan komunitas lainnya yang diterbitkan dari waktu ke waktu pada saat menggunakan Layanan. Dengan ini Anda memberikan kepada Shopee dan penerusnya izin yang berlaku di seluruh dunia, bersifat non eksklusif, bebas royalti, dapat disublisensikan dan dipindahkan yang tidak dapat dicabut kembali untuk menggunakan, menyalin, mendistribusikan, mempublikasikan ulang, mengirim, mengubah, menyesuaikan, membuat karya turunan, menampilkan secara terbuka, dan melakukan secara terbuka kontribusi Konten tersebut pada, melalui atau sehubungan dengan Layanan dalam format media apapun dan melalui saluran media apapun, termasuk, dengan tidak terbatas pada, untuk mempromosikan dan mendistribusikan ulang bagian dari Layanan (dan karya turunannya) tanpa perlunya atribusi dan Anda setuju untuk melepaskan hak moral (dan setiap hak serupa di bagian dunia mana pun) sehubungan dengan hal itu. Anda memahami bahwa kontribusi Anda dapat dikirim melalui berbagai jaringan dan diubah untuk menyesuaikan dan beradaptasi dengan persyaratan teknis.

33.2. Setiap Konten, bahan, informasi atau ide yang Anda posting pada atau melalui Layanan, atau kirimkan kepada Shopee dengan cara apapun (masing-masing disebut "Pengiriman"), tidak dianggap rahasia oleh Shopee dan dapat disebarkan atau digunakan oleh Shopee tanpa kompensasi atau kewajiban kepada Anda untuk tujuan apapun, termasuk, tetapi tidak terbatas pada, mengembangkan, memproduksi dan memasarkan produk, atau untuk tujuan informasi, referensi dan komersial. Dengan melakukan Pengiriman kepada Shopee, Anda mengakui dan setuju bahwa Shopee dan/atau pihak ketiga lainnya secara independen dapat mengembangkan perangkat lunak, aplikasi, antarmuka, produk dan modifikasi serta perubahan yang serupa atau mirip dalam hal fungsi, kode atau karakteristik lainnya dengan ide yang terdapat dalam Pengiriman Anda. Karena itu, dengan ini Anda memberikan kepada Shopee dan penerusnya izin yang bersifat kekal, berlaku di seluruh dunia, tidak eksklusif, bebas royalti, dapat disublisensikan dan dipindahkan yang tidak dapat dicabut kembali untuk mengembangkan barang yang disebutkan di atas, dan untuk menggunakan, menyalin, mendistribusikan, mempublikasikan ulang, mengirim, mengubah, menyesuaikan, membuat karya turunan, menampilkan secara terbuka, dan melakukan secara terbuka setiap Pengiriman pada, melalui atau sehubungan dengan Layanan dalam format media apapun dan melalui saluran media apapun, termasuk, dengan tidak terbatas pada, untuk mempromosikan dan mendistribusikan ulang bagian dari Layanan (dan karya turunannya). Ketentuan ini tidak berlaku untuk informasi pribadi yang tunduk pada kebijakan privasi kami kecuali apabila Anda membuat informasi pribadi tersebut tersedia untuk umum pada atau melalui Layanan.

34. KONTRIBUSI PIHAK KETIGA UNTUK LAYANAN DAN TAUTAN LUAR

34.1. Setiap kontributor untuk Layanan data, teks, gambar, suara, video, perangkat lunak dan Konten lainnya sepenuhnya bertanggung jawab untuk keakuratan, keandalan, sifat, izin untuk hak, kepatuhan terhadap hukum dan batasan hukum yang berkaitan dengan kontribusi Konten. Karenanya, Shopee tidak bertanggung jawab dan tidak akan memantau secara rutin atau memeriksa keakuratan, keandalan, sifat, izin untuk hak, kepatuhan terhadap hukum dan batasan hukum yang berkaitan dengan kontribusi Konten. Anda tidak akan menganggap Shopee bertanggung jawab untuk setiap tindakan atau tidak adanya tindakan oleh Pengguna, termasuk, dengan tidak terbatas pada, hal-hal yang diposting atau disediakan oleh mereka melalui Layanan.

34.2. Selain itu, Layanan dapat mengandung tautan ke produk, situs web, layanan dan penawaran pihak ketiga. Tautan, produk, situs web dan layanan pihak ketiga ini tidak dimiliki atau dikendalikan oleh Shopee. Sebaliknya, semuanya dioperasikan dan dimiliki oleh pihak ketiga yang bersangkutan, serta mungkin dilindungi oleh hak cipta atau undang-undang dan perjanjian hak kekayaan intelektual lainnya yang berlaku. Shopee belum meninjau dan tidak bertanggung jawab atas konten, fungsionalitas, keamanan, layanan, kebijakan privasi, atau praktik lainnya oleh para pihak ketiga ini. Anda disarankan untuk membaca syarat dan ketentuan yang diterbitkan oleh pihak ketiga tersebut di situs web mereka atau di tempat lainnya. Dengan menggunakan Layanan, Anda setuju bahwa Shopee tidak akan bertanggung jawab dengan cara apapun bila Anda menggunakan atau tidak dapat menggunakan situs web atau widget. Anda juga mengakui dan menyetujui bahwa Shopee dapat menonaktifkan penggunaan Anda atau menghapus setiap tautan pihak ketiga, atau aplikasi pada Layanan apabila semuanya itu melanggar Syarat Layanan ini.

35. PERNYATAAN DAN JAMINAN ANDA

Anda menyatakan dan menjamin bahwa:

(a)    Anda memiliki kapasitas hukum (dan dalam hal anak di bawah umur, persetujuan yang sah dari orang tua atau wali), hak dan kemampuan untuk mengikatkan diri pada Syarat Layanan ini dan mematuhi ketentuan-ketentuannya;
 
(b)    Anda akan menggunakan Layanan untuk tujuan yang sah saja dan sesuai dengan Syarat Layanan ini serta semua undang-undang, aturan, kode, arahan, pedoman, kebijakan dan peraturan yang berlaku; dan
 
(c)    Anda tidak berlokasi atau bermukim di negara atau wilayah yang menjadi sasaran Sanksi (termasuk Iran, Kuba, Suriah, Korea Utara, Krimea, Donetsk, wilayah Luhansk di Ukraina)

36. PENIPUAN ATAU AKTIVITAS YANG MENCURIGAKAN

Jika Shopee, atas kebijakannya sendiri, meyakini bahwa anda mungkin telah terlibat dalam aktivitas dan/atau transaksi yang berpotensi sebagai penipuan atau tindakan yang mencurigakan yang dapat merugikan Shopee dan/atau pengguna lainnya, (termasuk namun tidak terbatas apabila kami mendeteksi bahwa Anda menggunakan metode pembayaran ShoeePay, SPayLater, kartu kredit atau pembayaran cicilan tanpa kartu kredit di luar peruntukannya sebagai alat pembayaran atau apabila Anda melakukan tindakan yang dapat merugikan prinsipal, penerbit, acquirer, dan/atau pemegang kartu kredit, antara lain dengan memproses penarikan/gesek tunai atau tindakan-tindakan lainnya di luar pelanggaran sehubungan dengan penyalahgunaan metode pembayaran sebagaimana dimaksud di atas), kami dapat melakukan berbagai tindakan untuk melindungi Shopee, Pembeli atau Penjual lainnya, pihak ketiga lainnya atau anda dari Pembalikan (Reversals), Penagihan Balik (Chargebacks), Klaim, biaya, denda, penalti dan kewajiban lainnya. Tindakan yang mungkin dapat kami ambil adalah termasuk namun tidak terbatas pada:

(a) Kami dapat menutup, menangguhkan, atau membatasi akses anda ke Akun atau Layanan, dan/atau menangguhkan pemrosesan transaksi;

(b) Kami dapat melakukan entri debit atau pemotongan dari rekening penampungan dan/atau Saldo Penjual yang digunakan untuk menerima Uang Pembelian dari Transaksi pada toko anda dengan jumlah yang pantas yang akan ditetapkan oleh Shopee berdasarkan kebijakannya sendiri dari waktu ke waktu;

(c) Kami dapat menangguhkan kelayakan anda untuk Garansi Shopee;

(d) Kami dapat menyimpan, menerapkan atau mentransfer dana di Akun anda sebagaimana disyaratkan oleh putusan dan perintah yang mempengaruhi anda atau Akun anda, termasuk putusan dan perintah yang dikeluarkan oleh pengadilan di Indonesia atau tempat lain dan ditujukan oleh Shopee;

(e) Kami mungkin menolak memberikan Layanan kepada anda untuk sekarang dan di masa depan;

(f) Kami dapat menahan dana anda untuk jangka waktu yang wajar yang diperlukan sebagaimana dapat ditetapkan oleh Shopee berdasarkan kebijakannya sendiri dari waktu ke waktu, untuk melindungi Shopee atau pihak ketiga dari risiko pertanggungjawaban, atau jika kami meyakini bahwa anda mungkin terlibat dalam aktivitas dan/atau transaksi yang berpotensi sebagai penipuan atau mencurigakan.

Untuk keperluan Bagian ini:

“Penagihan Balik” berarti permintaan yang diajukan secara langsung oleh Pembeli kepada perusahaan kartu debit atau kartu kreditnya atau bank penerbit kartu debit atau kartu kreditnya untuk membatalkan suatu pembayaran.

“Klaim” berarti keberatan terhadap suatu pembayaran yang diajukan oleh Pembeli atau Penjual secara langsung kepada Shopee.

“Pembalikan” berarti pembalikan suatu pembayaran oleh Shopee karena (a) dibatalkan oleh bank pihak pengirim, (b) dikirimkan kepada Anda karena kesalahan Shopee, (c) pengirim pembayaran tidak memiliki otorisasi untuk melakukan pembayaran (misalnya: pengirim menggunakan kartu kredit curian), (d) Anda menerima pembayaran atas aktivitas yang melanggar Syarat Layanan ini atau setiap kebijakan Shopee, atau (e) Shopee memutuskan sebuah Klaim terhadap Anda.

37. GANTI RUGI

Anda setuju untuk mengganti rugi, membela dan membebaskan Shopee, dan para pemegang saham, anak perusahaan, afiliasi, direktur, petugas, agen, pemilik merek bersama dan mitra lainnya, serta karyawannya (secara bersama-sama disebut "Pihak yang Diberi Ganti Rugi") dari dan terhadap setiap dan semua klaim, tindakan hukum (termasuk namun tidak terbatas pada tindakan hukum perdata dan pidana), proses hukum, dan gugatan dan semua hal yang berkaitan dengan kewajiban, kerugian, penyelesaian, penalti, denda, biaya dan pengeluaran (termasuk, dengan tidak terbatas pada, setiap biaya penyelesaian permasalahan lainnya) yang dikeluarkan oleh Pihak yang Diberi Ganti Rugi yang timbul dari atau berkaitan dengan: (a) setiap transaksi yang dibuat di Situs, atau setiap permasalahan terkait dengan transaksi tersebut (kecuali dimana Shopee adalah Penjual di dalam transaksi yang terkait dengan permasalahan tersebut), (b) Garansi Shopee, (c) hosting, pengoperasian, pengelolaan dan/atau administrasi Layanan oleh atau atas nama Shopee, (d) pelanggaran atas ketentuan apapun dari Syarat Layanan ini atau setiap kebijakan atau pedoman yang dirujuk di sini oleh Anda, (e) penggunaan atau penyalahgunaan Layanan oleh Anda, (f) pelanggaran terhadap hukum atau hak pihak ketiga oleh Anda atau (g) setiap Konten yang diunggah oleh Anda.

38. KETERPISAHAN

Apabila ada ketentuan dari Syarat Layanan ini yang dianggap melanggar hukum, batal, atau karena alasan apapun tidak dapat diberlakukan berdasarkan hukum di yurisdiksi tersebut, maka ketentuan tersebut harus dianggap dapat dipisahkan dari syarat dan ketentuan ini dan tidak akan memengaruhi keabsahan dan keberlakuan setiap ketentuan yang tersisa di yurisdiksi tersebut maupun keabsahan dan keberlakuan ketentuan tersebut berdasarkan hukum di yurisdiksi lainnya.

39. HUKUM YANG MENGATUR

Syarat Layanan ini diatur dan ditafsirkan sesuai dengan hukum Republik Indonesia. Kecuali diwajibkan lain oleh hukum yang berlaku, setiap permasalahan, kontroversi, klaim atau perbedaan dalam bentuk apapun yang timbul dari atau sehubungan dengan Syarat Layanan ini terhadap atau yang berkaitan dengan Shopee atau salah satu Pihak yang Diberi Ganti Rugi berdasarkan Syarat Layanan ini akan dirujuk dan diselesaikan di Pengadilan Negeri Jakarta Selatan.

40. KETENTUAN UMUM

40.1. Shopee mencadangkan semua hak yang tidak secara tegas diberikan di sini.

40.2. Shopee dapat mengubah Syarat Layanan ini setiap saat dengan memposting Syarat Layanan yang direvisi di Situs ini. Penggunaan Situs dan/atau penerimaan Layanan apapun (termasuk, untuk menghindari keraguan, keberlanjutan penyediaan Akun kepada Anda oleh Shopee) oleh Anda setelah perubahan tersebut diposting dianggap sebagai penerimaan Anda terhadap Syarat Layanan yang direvisi tersebut.

40.3. Anda tidak boleh memberikan, mensublisensikan atau memindahkan hak apapun yang diberikan kepada Anda di sini atau mensubkontrakkan salah satu kewajiban Anda.

40.4. Tidak ada hal dalam Syarat Layanan ini yang dapat diartikan sebagai hubungan kemitraan, usaha patungan atau pemberi kuasa-penerima kuasa antara Anda dan Shopee, dan juga tidak memberikan wewenang kepada Anda untuk mengeluarkan biaya atau kewajiban apapun atas nama Shopee.

40.5. Kegagalan Shopee setiap saat atau pada waktu-waktu tertentu untuk mewajibkan pelaksanaan ketentuan apapun dalam Syarat Layanan ini tidak akan memengaruhi haknya dengan cara apapun di waktu kemudian untuk memberlakukan ketentuan tersebut kecuali ketentuan tersebut dikesampingkan secara tertulis.

40.6. Syarat Layanan ini semata-mata untuk manfaat Anda dan kami saja dan bukan untuk manfaat orang atau entitas lain, kecuali untuk afiliasi dan anak perusahaan Shopee (dan masing-masing penerus dan wakil dari Shopee dan afiliasi dan anak perusahaannya).

40.7. Ketentuan yang tercantum dalam Syarat Layanan ini dan setiap perjanjian dan kebijakan yang disertakan atau dirujuk dalam Syarat Layanan ini membentuk seluruh perjanjian dan pemahaman antara para pihak sehubungan dengan Layanan dan Situs dan menggantikan setiap perjanjian atau pemahaman sebelumnya antara para pihak sehubungan dengan hal tersebut. Dengan ini para pihak juga mengecualikan semua ketentuan yang tersirat. Dalam memasuki perjanjian yang dibentuk oleh Syarat Layanan ini, para pihak tidak bersandar pada informasi, pernyataan, garansi, pemahaman, kesanggupan, janji atau jaminan siapa pun selain yang secara tegas diatur dalam Syarat Layanan ini. Setiap pihak dengan tidak dapat dicabut kembali dan tanpa syarat melepaskan semua klaim, hak dan upaya hukum yang seharusnya dimiliki Bagian ini sehubungan dengan hal apapun dalam ketentuan sebelumnya. Syarat Layanan ini tidak dapat dibantah, dijelaskan atau dilengkapi dengan bukti perjanjian sebelumnya, perjanjian lisan pada saat yang bersamaan atau setiap ketentuan tambahan yang konsisten.

40.8. Anda setuju untuk mematuhi semua hukum, undang-undang, peraturan dan kode yang berlaku, termasuk setiap perubahannya (apabila ada), yang berkaitan dengan anti penyuapan dan korupsi termasuk dengan tidak terbatas pada Undang-Undang No. 11 Tahun 1980 tentang Tindak Pidana Suap, Undang-Undang No. 31 Tahun 1999 tentang Pemberantasan Tindak Pidana Korupsi, sebagaimana diubah terakhir dengan Undang-Undang No. 20 Tahun 2001, Undang-Undang Penyuapan Inggris, dan Undang-Undang Praktik Korupsi Luar Negeri AS serta menegaskan bahwa anda memiliki dan akan memiliki semua kebijakan dan prosedur yang diperlukan untuk memastikan kepatuhan terhadap persyaratan tersebut.

40.9. Kecuali ditentukan terpisah di dalam Syarat Layanan ini, Para Pihak memahami dan sepakat akan bertanggung jawab untuk pembayaran pajak masing-masing yang timbul dari pelaksanaan Syarat Layanan ini dan untuk persyaratan administratif yang berkaitan dengan pajak tersebut berdasarkan hukum yang berlaku di Republik Indonesia (“Peraturan Perpajakan”). Dalam hal terdapat perubahan terhadap Peraturan Perpajakan, maka Para Pihak sepakat untuk mengikuti perubahan ketentuan hukum tersebut.

40.10. Apabila Anda memiliki pertanyaan atau masalah tentang Syarat Layanan ini atau persoalan yang muncul dalam Syarat Layanan ini atau di Situs, silakan hubungi kami melalui email

PEMBERITAHUAN TERKAIT DENGAN HUKUM: Silakan kirimkan semua pemberitahuan hukum ke legal.id@shopee.com dan tuliskan Untuk Perhatian “Penasihat Umum”.
 
SAYA TELAH MEMBACA PERJANJIAN INI DAN MENYETUJUI SEMUA KETENTUAN YANG TERCANTUM DI ATAS DAN SETIAP REVISI YANG DILAKUKAN ATASNYA SESUDAHNYA. DENGAN MENGEKLIK TOMBOL "DAFTAR" ATAU "HUBUNGKAN DENGAN FACEBOOK" DI PADA SAAT PENDAFTARAN, SAYA MEMAHAMI BAHWA SAYA SEDANG MEMBUAT TANDA TANGAN DIGITAL, YANG SAYA MAKSUDKAN UNTUK MEMILIKI KEKUATAN DAN AKIBAT YANG SAMA SEPERTI BILA SAYA MENANDATANGANI NAMA SAYA SECARA MANUAL.

Terakhir diubah: 22 September 2025

If you are selling into Thailand,

1.    บทนำ
 
1.1    ขอต้อนรับสู่แพลตฟอร์ม (“ไซต์”) โปรดอ่านเงื่อนไขการให้บริการต่อไปนี้อย่างละเอียดก่อนใช้ไซต์นี้หรือเปิดบัญชี Shopee (“บัญชี”) เพื่อที่คุณจะได้ทราบถึงสิทธิและข้อผูกพันตามกฎหมายของคุณอันเกี่ยวเนื่องกับ Shopee (Thailand) Company Limited และบริษัทย่อยและบริษัทในเครือ (เรียกแยกและเรียกรวมกันว่า “Shopee”, “เรา”, “พวกเรา” หรือ “ของเรา”) “บริการ” ที่เราจัดไว้ให้หรือทำให้ใช้งานได้รวมถึง (ก) ไซต์ (ข) บริการที่จัดไว้ให้โดยไซต์และโดยซอฟต์แวร์ไคลเอ็นต์ Shopee ที่ทำให้ใช้งานได้ผ่านทางไซต์ และ (ค) ข้อมูลข่าวสารทั้งหมด หน้าที่เชื่อมโยง คุณสมบัติ ข้อมูล ข้อความสั้นๆ รูปภาพ ภาพถ่าย กราฟิก เพลง เสียง วิดีโอ (รวมถึงการทำ live stream) ข้อความ แท็ก สินค้า (รวมถึงชื่อ แบรนด์ และรูปภาพ), เนื้อหา โปรแกรม ซอฟต์แวร์ บริการแอปพลิเคชัน (รวมถึงโดยไม่จำกัดเพียงบริการแอปพลิเคชันบนมือถือใดๆ) หรือวัสดุอื่นๆ ที่ทำให้ใช้งานได้ผ่านทางไซต์หรือบริการที่เกี่ยวข้องกับไซต์ ("เนื้อหา") รวมถึงเนื้อหาของบริษัทในเครือ คุณสมบัติใหม่ใดๆ ที่เพิ่มไปยังหรือเสริมให้กับบริการจะอยู่ภายใต้เงื่อนไขการให้บริการนี้ด้วยเช่นกัน เงื่อนไขการให้บริการนี้จะควบคุมการใช้บริการของคุณซึ่งจัดไว้ให้โดย Shopee
  
1.2    บริการที่รวมบริการแพลตฟอร์มออนไลน์ซึ่งจัดหาสถานที่และโอกาส เพื่อการขายสินค้าระหว่างผู้ซื้อ (“ผู้ซื้อ”) และผู้ขาย (“ผู้ขาย”) (เรียกรวมว่า “คุณ” “ผู้ใช้” หรือ “คู่ให้สิทธิให้”) สัญญาขายที่แท้จริงเป็นสัญญาระหว่างผู้ซื้อและผู้ขายโดยตรง และ Shopee ไม่ได้เป็นคู่สัญญาของสัญญาฉบับนั้นหรือสัญญาอื่นใดระหว่างผู้ซื้อและผู้ขาย และจะไม่ยอมรับข้อผูกพันใดๆ ที่เกี่ยวเนื่องกับสัญญาดังกล่าว คู่สัญญาของธุรกรรมดังกล่าวจะรับผิดชอบต่อสัญญาขายระหว่างคู่สัญญาทั้งหมด บัญชีรายชื่อสินค้า การรับประกันการซื้อและสิ่งอื่นที่คล้ายกัน Shopee ไม่มีส่วนเกี่ยวข้องในธุรกรรมระหว่างผู้ใช้ Shopee ไม่ทำการคัดกรองล่วงหน้าต่อผู้ใช้ หรือเนื้อหาหรือข้อมูลที่จัดไว้ให้โดยผู้ใช้ Shopee ไม่สามารถรับประกันว่าผู้ใช้จะทำธุรกรรมเสร็จสิ้นจริงๆ
 
1.3    ก่อนที่จะเป็นสมาชิกของไซต์ คุณจะต้องอ่านและยอมรับข้อกำหนด นโยบาย และเงื่อนไขทั้งหมดใน และที่เชื่อมโยงกับ เงื่อนไขการให้บริการนี้และคุณจะต้องยินยอมรับการดำเนินการข้อมูลส่วนบุคคลของคุณดังที่อธิบายไว้ในนโยบายความเป็นส่วนตัวซึ่งมีลิงก์ไว้ในที่นี้
 
1.4    Shopee สงวนสิทธิ์ในการเปลี่ยนแปลง ดัดแปลง ระงับ หรือยกเลิกไซต์นี้หรือบริการทั้งหมดหรือบางส่วนได้ตลอดเวลา Shopee อาจออกบริการบางอย่างหรือคุณสมบัติของบริการในรุ่นเบต้า ซึ่งอาจไม่ทำงานอย่างถูกต้อง หรือในลักษณะเดียวกันกับที่รุ่นสุดท้ายอาจทำงาน และเราจะไม่รับผิดในสถานการณ์ดังกล่าว Shopee ยังอาจกำหนดขอบเขตสำหรับคุณสมบัติบางอย่าง หรือจำกัดการเข้าถึงบางส่วนหรือทั้งหมดของไซต์หรือบริการโดยใช้ดุลยพินิจของตัวเองแต่เพียงผู้เดียว และโดยไม่ต้องรับผิด
 
1.5    Shopee สงวนสิทธิ์ในการปฏิเสธที่จะให้คุณเข้าถึงไซต์หรือบริการ หรือปฏิเสธที่จะอนุญาตให้คุณเปิดบัญชีไม่ว่าด้วยเหตุผลใดก็ตาม
  
1.6    โดยการใช้บริการหรือเปิดบัญชี SHOPEE คุณได้ให้การยอมรับและความยินยอมที่เพิกถอนไม่ได้ต่อข้อตกลงนี้ รวมถึงข้อกำหนด เงื่อนไขและนโยบายเพิ่มเติมที่อ้างถึงในที่นี่และ/หรือมีลิงก์ไว้ในที่นี้ หากคุณไม่เห็นด้วยกับเงื่อนไขการให้บริการนี้ โปรดงดใช้บริการหรือเข้าถึงไซต์ของเรา และหากคุณอายุต่ำกว่า 20 ปีบริบูรณ์ หรือยังไม่บรรลุนิติภาวะที่จะให้คำยินยอมต่อข้อกำหนดนี้ตามกฎหมายที่เกี่ยวข้องในประเทศของคุณ (“นิติภาวะ”) คุณจะต้องขออนุญาตจากพ่อแม่หรือผู้ปกครองตามกฎหมายเพื่อเปิดบัญชี และพ่อแม่หรือผู้ปกครองตามกฎหมายดังกล่าวต้องเห็นด้วยกับข้อกำหนดของข้อตกลงนี้ หากคุณไม่ทราบว่าคุณบรรลุนิติภาวะแล้วหรือยัง หรือไม่เข้าใจความในข้อนี้ โปรดอย่าสร้างบัญชีจนกว่าจะได้ขอความช่วยเหลือจากพ่อแม่หรือผู้ปกครองตามกฎหมายแล้ว หากคุณคือพ่อแม่หรือผู้ปกครองตามกฎหมายของผู้เยาว์ที่กำลังสร้างบัญชี คุณจะต้องยอมรับข้อกำหนดของข้อตกลงนี้แทนผู้เยาว์และคุณจะต้องรับผิดชอบต่อการใช้งานบัญชีหรือบริการของบริษัททั้งหมดจากการใช้บัญชีดังกล่าว ไม่ว่าบัญชีดังกล่าวจะเปิดอยู่แล้วในขณะนี้หรือสร้างในภายหลังก็ตาม
  
2.    ความเป็นส่วนตัว
 
2.1    ความเป็นส่วนตัวของคุณมีความสำคัญมากสำหรับ Shopee เพื่อให้คุ้มครองสิทธิของคุณได้ดีขึ้น เราจึงได้จัดทำนโยบายความเป็นส่วนตัวของ Shopee.com เพื่ออธิบายแนวทางปฏิบัติด้านความเป็นส่วนตัวในรายละเอียด โปรดอ่านนโยบายความเป็นส่วนตัวนี้เพื่อให้เข้าใจว่า Shopee เก็บรวบรวมและใช้ข้อมูลที่เกี่ยวกับบัญชีของคุณและ/หรือการใช้งานบริการของคุณอย่างไร (“ข้อมูลของผู้ใช้”) โดยการใช้บริการหรือให้ข้อมูลทางไซต์ คุณ:
 
(ก) ยินยอมให้ Shopee เก็บรวบรวม ใช้งาน เปิดเผย และ/หรือดำเนินการกับเนื้อหา ข้อมูลส่วนบุคคลของคุณและข้อมูลของผู้ใช้ตามที่อธิบายไว้ในนโยบายความเป็นส่วนตัว 
(ข) ตกลงและยอมรับว่าสิทธิการเป็นเจ้าของในข้อมูลของผู้ใช้เป็นของ Shopee และของคุณร่วมกัน 
(ค) จะไม่เปิดเผยข้อมูลของผู้ใช้ต่อบุคคลภายนอก ไม่ว่าทั้งหมดหรือบางส่วน หรือยินยอมให้บุคคลภายนอกสามารถเข้าถึงหรือใช้ข้อมูลของผู้ใช้ของท่านโดยไม่ได้รับความยินยอมจาก Shopee เป็นลายลักษณ์อักษรก่อน 
 
2.2    ผู้ใช้ที่ครอบครองข้อมูลส่วนบุคคลของผู้ใช้คนอื่นผ่านการใช้บริการ (“ฝ่ายผู้รับ”) ตกลงว่าจะ (1) ปฏิบัติตามกฎหมายคุ้มครองข้อมูลส่วนบุคคลที่บังคับใช้ทั้งหมดอันเกี่ยวกับข้อมูลดังกล่าว (2) อนุญาตให้ผู้ใช้ ซึ่งฝ่ายผู้รับได้เก็บรวบรวมข้อมูลส่วนบุคคลไว้ (“ฝ่ายผู้เปิดเผย”) ลบข้อมูลของตนที่เก็บรวบรวมไว้ออกจากฐานข้อมูลของฝ่ายผู้รับ และ (3) อนุญาตให้ฝ่ายผู้เปิดเผยตรวจสอบว่าฝ่ายผู้รับมีการเก็บรวบรวมข้อมูลใดบ้างเกี่ยวกับตน ในแต่ละกรณีของข้อ (2) และข้อ (3) ข้างต้น ตามและเมื่อกฎหมายที่บังคับใช้กำหนดไว้
 
 
3.    สิทธิการใช้งานแบบจำกัด
 
3.1    Shopee มอบสิทธิการใช้งานแบบจำกัดและเพิกถอนได้ในการเข้าถึงและใช้บริการตามข้อกำหนด และเงื่อนไขของเงื่อนไขการให้บริการนี้ เนื้อหา เครื่องหมายการค้า เครื่องหมายบริการ ชื่อตราสินค้า โลโก้ และทรัพย์สินทางปัญญาอื่นๆ ที่มีกรรมสิทธิ์ทั้งหมด (“ทรัพย์สินทางปัญญา”) ที่แสดงในไซต์ เป็นทรัพย์สินของ Shopee และหากเหมาะสม เป็นทรัพย์สินของบุคคลภายนอกที่ถือกรรมสิทธิ์ตามที่ระบุไว้ในไซต์ ไม่มีการมอบสิทธิหรือสิทธิ์การใช้งานทั้งโดยตรงหรือโดยอ้อมแก่บุคคลใดที่เข้าถึงไซต์เพื่อใช้งานหรือลอกเลียนแบบทรัพย์สินทางปัญญาใด และไม่มีบุคคลใดที่เข้าถึงไซต์จะสามารถอ้างสิทธิ กรรมสิทธิ์ หรือผลประโยชน์ในไซต์นี้ได้ โดยการใช้หรือเข้าถึงบริการ คุณตกลงที่จะปฏิบัติตามกฎหมายลิขสิทธิ์ เครื่องหมายการค้า เครื่องหมายบริการ และกฎหมายที่บังคับใช้อื่นๆ ทั้งหมด ที่คุ้มครองบริการ ไซต์ และเนื้อหาในไซต์ คุณตกลงที่จะไม่คัดลอก แจกจ่าย เผยแพร่ต่อ ส่งต่อ แสดงแก่สาธารณะ ดำเนินการต่อสาธารณะ ดัดแปลง ปรับเปลี่ยน ให้เช่า ขาย หรือสร้างงานอนุพันธ์จากส่วนหนึ่งส่วนใดของบริการ ไซต์ หรือเนื้อหาในไซต์ คุณยังจะต้องไม่สะท้อนหรือตีกรอบส่วนหนึ่งส่วนใดหรือทั้งหมดของเนื้อหาในไซต์นี้บนเซิร์ฟเวอร์อื่นใด หรือเป็นส่วนหนึ่งของเว็บไซต์อื่น โดยไม่ได้รับคำยินยอมเป็นลายลักษณ์อักษรล่วงหน้าจากเรา นอกจากนี้ คุณตกลงว่าจะไม่ใช้โรบอต สไปเดอร์ หรืออุปกรณ์อัตโนมัติอื่นใด หรือกระบวนการที่ทำด้วยมือเพื่อเฝ้าติดตามหรือคัดลอกเนื้อหาของเรา โดยไม่ได้รับคำยินยอมเป็นลายลักษณ์อักษรล่วงหน้าจากเรา (คำยินยอมดังกล่าวจะถือว่ามอบให้สำหรับเทคโนโลยีเครื่องมือค้นหามาตรฐานที่ใช้โดยเว็บไซต์ค้นหาทางอินเทอร์เน็ตเพื่อนำผู้ใช้อินเทอร์เน็ตมายังเว็บไซต์นี้)
 
3.2    คุณสามารถเชื่อมโยงไปยังไซต์จากเว็บไซต์ของคุณ โดยมีข้อแม้ว่าเว็บไซต์ของคุณไม่ได้แสดงนัยของการรับรองโดยหรือเชื่อมโยงกับ Shopee คุณรับทราบว่า Shopee อาจยกเลิกการให้บริการไม่ว่าทั้งหมดหรือบางส่วนได้ตลอดเวลา ตามดุลยพินิจแต่เพียงผู้เดียวของตน
 
 
4.    ซอฟต์แวร์
 
4.1    ซอฟต์แวร์ที่เราจัดไว้ให้คุณเป็นส่วนหนึ่งของบริการนี้ อยู่ภายใต้ข้อกำหนดของเงื่อนไขการให้บริการนี้ Shopee สงวนสิทธิ์ทั้งหมดต่อซอฟต์แวร์ที่ไม่ได้อนุญาตไว้อย่างชัดแจ้งโดย Shopee ในที่นี้ สคริปต์หรือรหัสของบุคคลภายนอก ที่เชื่อมโยงไปยังหรืออ้างถึงจากบริการ บุคคลภายนอกที่เป็นเจ้าของสคริปต์หรือรหัสดังกล่าวเป็นผู้มอบสิทธิ์การใช้งานให้แก่คุณ ไม่ใช่มอบให้โดย Shopee
 
 
5.    บัญชีและความปลอดภัย
 
5.1    การลงทะเบียนบัญชีสามารถทำได้โดยเลือกรหัสประจำตัวผู้ใช้ที่ไม่ซ้ำกัน ("ID ผู้ใช้") และรหัสผ่าน และโดยการให้ข้อมูลส่วนบุคคลบางอย่าง หากคุณเลือก ID ผู้ใช้ ที่ตามดุลยพินิจแต่เพียงผู้เดียวของ Shopee เห็นว่า สร้างความขุ่นเคืองหรือไม่เหมาะสม Shopee มีสิทธิที่จะระงับหรือยกเลิกบัญชีของคุณได้ คุณอาจสามารถใช้บัญชีเพื่อเข้าถึงผลิตภัณฑ์ เว็บไซต์ หรือบริการอื่นๆ ซึ่งเราอนุญาตให้เข้าถึงได้ หรือที่เชื่อมโยงกันหรือทำงานร่วมกัน (รวมถึงแต่ไม่จำกัดเพียงแอปพลิเคชันนอกแพลตฟอร์ม (Out of Platform Application)) อย่างไรก็ตาม Shopee ไม่ได้ตรวจสอบ และไม่รับผิดชอบต่อเนื้อหาของบุคคลภายนอก ฟังก์ชั่นการทำงาน ความปลอดภัย บริการ นโยบายความเป็นส่วนตัว หรือการปฏิบัติอื่นๆ ของผลิตภัณฑ์ เว็บไซต์ หรือบริการเหล่านั้น หากคุณกระทำการดังกล่าว เงื่อนไขการให้บริการของผลิตภัณฑ์ เว็บไซต์ หรือบริการเหล่านั้น รวมถึงนโยบายความเป็นส่วนตัวที่เกี่ยวข้อง หากแตกต่างจากเงื่อนไขการให้บริการและ/หรือนโยบายความเป็นส่วนตัวของเรา อาจบังคับใช้กับการใช้ผลิตภัณฑ์ เว็บไซต์ หรือบริการเหล่านั้นของคุณ
 
5.2  เมื่อคุณสมัครเปิดบัญชี คุณยินยอมและเข้าใจว่า:

(ก)   คุณสามารถใช้ผลิตภัณฑ์และ/หรือบริการใด ๆ ที่มีอยู่ในไซต์หรือแอปพลิเคชันที่จัดหาโดยและ/หรือดำเนินการโดย Shopee

 (ข)   Shopee อาจจัดให้บริการใดๆ ที่เกี่ยวข้อง เป็นช่องทางในการเปิดให้ใช้งานผลิตภัณฑ์และ/หรือบริการบางอย่างซึ่งมีที่มาจากหรือมีการให้บริการโดยบริษัทในเครือ บริษัทย่อย หรือพันธมิตรของ Shopee รวมถึงผลิตภัณฑ์อื่น ๆ ที่บริษัทเหล่านั้นให้บริการบนไซต์

 (i)    คุณยอมรับและตกลงว่า การซื้อขายหรือทำธุรกรรมเกี่ยวกับผลิตภัณฑ์และ/หรือบริการแต่ละประเภท ที่กล่าวมาข้างต้นในข้อ ข. นี้ จะเป็นไปตามเงื่อนไขการให้บริการสำหรับผลิตภัณฑ์หรือบริการนั้นๆ ซึ่งคุณได้ตกลงและยอมรับแยกต่างหากเมื่อใช้หรือเข้าถึงผลิตภัณฑ์ แอปพลิเคชัน เว็บไซต์ หรือบริการดังกล่าว และดังนั้น Shopee จะไม่รับผิดชอบใดๆ ในกรณีที่เกิดความล้มเหลวหรือข้อผิดพลาดใดๆ ที่เกี่ยวข้องกับการซื้อขายหรือทำธุรกรรมกับผลิตภัณฑ์หรือบริการเหล่านั้น

 (ii)    คุณสามารถติดต่อ Shopee โดยตรงหากคุณมีคำถามใด ๆ หรือประสบปัญหาใด ๆ ที่เกี่ยวข้องกับการซื้อขายหรือธุรกรรมเกี่ยวกับผลิตภัณฑ์หรือบริการแต่ละประเภท ที่กล่าวมาข้างต้นในข้อ ข. ซึ่ง Shopee มีให้บริการ

 (ค)   คุณสามารถเชื่อมต่อโดยตรงและใช้ผลิตภัณฑ์และ/หรือบริการที่มีอยู่ในแอปพลิเคชันนอกแพลตฟอร์มที่ให้บริการโดยบริษัทในเครือและบริษัทย่อยของ Shopee ซึ่งรวมถึง ShopeePay ("แอปพลิเคชันนอกแพลตฟอร์ม") (Out of Platform Application)

 (i)    บัญชีของคุณอาจถูกใช้ในการลงชื่อเข้าใช้ เข้าใช้งาน หรือเข้าถึงผลิตภัณฑ์ แอปพลิเคชัน เว็บไซต์ และบริการของ Shopee ตลอดจนผลิตภัณฑ์ เว็บไซต์ และบริการของบริษัทในเครือหรือพันธมิตรของ Shopee ซึ่งรวมถึงแต่ไม่จำกัดเพียง ShopeePay โดยที่ผลิตภัณฑ์ เว็บไซต์ และบริการดังกล่าวจะอยู่ภายใต้ข้อกำหนดและเงื่อนไข นโยบายความเป็นส่วนตัวของบริษัทในเครือหรือพันธมิตรนั้น ซึ่งคุณยินยอมและยอมรับเมื่อเข้าใช้งานหรือเข้าถึงผลิตภัณฑ์ แอปพลิเคชัน เว็บไซต์ หรือบริการดังกล่าว ทั้งนี้ คุณสามารถใช้งานหรือเข้าถึงบัญชีของคุณ รวมถึงวิธีการชำระเงินที่เกี่ยวข้อง บันทึกการทำธุรกรรม และกิจกรรมอื่น ๆ ผ่านอินเทอร์เฟซต่างๆ ซึ่งรวมถึงแต่ไม่จำกัดแค่ แอปพลิเคชันหรือเว็บไซต์ของ Shopee แอปพลิเคชันหรือเว็บไซต์ของ ShopeePay หรือผ่านผลิตภัณฑ์ แอปพลิเคชัน เว็บไซต์ หรือบริการอื่น ๆ
 (ii)    คุณสามารถลงทะเบียนสร้างบัญชี Shopee หรือ ShopeePay ได้ โดยการลงทะเบียนสร้างบัญชีนี้ คุณยินยอมและเข้าใจว่า หากคุณใช้หมายเลขโทรศัพท์มือถือเดียวกันในการลงทะเบียนสร้างบัญชีทั้งบน Shopee และ ShopeePay การเชื่อมต่อแอปพลิเคชันและบริการของ ShopeePay ทั้งหมดในบัญชี ShopeePay ของคุณ ("บัญชี ShopeePay") จะเชื่อมโยง (linked) เข้ากับบัญชี Shopee ของคุณ

 (ง)   ในกรณีที่คุณใช้แอปพลิเคชันนอกแพลตฟอร์ม (Out of Platform Application) ดังที่กล่าวไว้ในวรรค (ค) ข้างต้น การใช้ผลิตภัณฑ์และ/หรือบริการดังกล่าวจะอยู่ภายใต้เงื่อนไขการให้บริการของบริษัทในเครือหรือบริษัทย่อยที่เกี่ยวข้องของ Shopee

5.3   คุณตกลงที่จะ (ก) เก็บรักษารหัสผ่านไว้เป็นความลับและใช้เฉพาะ ID ผู้ใช้และรหัสผ่านของคุณเมื่อเข้าสู่ระบบ (ข) ตรวจสอบให้แน่ใจว่าคุณออกจากระบบบัญชีเมื่อสิ้นสุดแต่ละเซสชันบนไซต์ (ค) แจ้ง Shopee ทันทีหากมีการใช้บัญชี ID ผู้ใช้ และ/หรือรหัสผ่านของคุณโดยไม่ได้รับอนุญาต (ง) ตรวจสอบให้แน่ใจว่าข้อมูลบัญชีของคุณถูกต้องและเป็นปัจจุบันอยู่เสมอ คุณต้องรับผิดชอบอย่างเต็มที่ต่อกิจกรรมทั้งหมดที่เกิดขึ้นภายใต้ ID ผู้ใช้และบัญชีของคุณ แม้ว่าคุณจะไม่ได้ทำกิจกรรมหรือทำการใช้งานดังกล่าวก็ตาม Shopee จะไม่รับผิดต่อความสูญเสียหรือความเสียหายที่เกิดจากการใช้รหัสผ่านของคุณโดยไม่ได้อนุญาต หรือการที่คุณไม่สามารถปฏิบัติตามความในส่วนนี้ 
 
5.4   คุณตกลงว่า Shopee อาจ ไม่ว่าด้วยเหตุผลใดและตามดุลยพินิจแต่เพียงผู้เดียวของตน และโดยไม่ต้องรับผิดต่อคุณหรือบุคคลภายนอกใดๆ ยกเลิกหรือระงับบัญชีและ ID ผู้ใช้ของคุณทันที ปรับเปลี่ยน จำกัด ระงับ หรือยกเลิกการใช้งานหรือการเข้าถึงไซต์หรือส่วนหนึ่งส่วนใดของไซต์ของคุณ ลบหรือเพิกถอนเนื้อหาใดก็ตามที่เกี่ยวข้องกับบัญชีหรือ ID ผู้ใช้ของคุณออกจากไซต์ ยกเลิกหรือเรียกคืนการสนับสนุนใดๆ ที่ให้แก่คุณ และ/หรือ ยกเลิกหรือระงับธุรกรรมใดๆ ที่เกี่ยวข้องกับบัญชีหรือ ID ผู้ใช้ของคุณ ทั้งนี้ เป็นการชั่วคราว หรือในกรณีที่ร้ายแรงกว่านั้นอาจระงับการขายหรือการคืนเงินใดๆ อย่างถาวรและ/หรือใช้มาตราการอื่นใดที่ Shopee เห็นสมควร โดยการแจ้งให้ทราบล่วงหน้าภายในระยะอันสมควรตามที่กฎหมายที่ใช้บังคับกำหนด เว้นแต่กรณีความผิดร้ายแรงหรือการกระทำความผิดซ้ำซึ่งไม่ต้องแจ้งให้ทราบล่วงหน้า ซึ่งมูลเหตุสำหรับการดำเนินการดังกล่าวอาจรวมถึงแต่ไม่จำกัดเพียง กรณีที่มีพฤติการณ์ หรือมีข้อสงสัยว่าได้มีพฤติการณ์ดังต่อไปนี้เกิดขึ้น (ก) การไม่มีการใช้งานเป็นเวลานาน ตามเงื่อนไขที่ Shopee กำหนดเป็นครั้งคราว (ข) การละเมิดเจตนารมณ์หรือข้อสัญญาใดๆ ที่ระบุไว้อย่างชัดแจ้ง ตามที่กำหนดไว้ในบทความนโยบายต่างๆ ของ Shopee ซึ่งปรากฏอยู่บนไซต์ (ซึ่งรวมถึงแตไม่จำกัดเพียง คะแนนความประพฤติ (Penalty Scores / Penalty points)) นี้ (ค) พฤติกรรมผิดกฎหมาย ฉ้อฉล ล่วงละเมิด ทำให้เสื่อมเสีย คุกคาม หรือขู่เข็ญ (ง) การมีบัญชีผู้ใช้หลายบัญชีเพื่อเหตุอันมิชอบด้วยกฎหมาย (จ) การซื้อสินค้าจากไซต์โดยมีวัตถุประสงค์เพื่อการจำหน่ายต่อ (ฉ) การซื้อสินค้าจากผู้ขายรายเดียวหรือกลุ่มผู้ขายเดียวกันในลักษณะที่ผิดปกติวิสัยหรือในปริมาณที่มากเกินปกติ (ช) การใช้ voucher ส่วนลด หรือ โปรโมชั่นใดๆ ในทางที่ผิด (รวมถึง แต่ไม่จำกัดซึ่ง การจำหน่าย voucher ส่วนลด หรือเครดิต (credit) โดยการเพิ่มราคาให้สูงกว่ามูลค่าที่เป็นจริง หรือการใช้ voucher ส่วนลดในลักษณะที่ผิดปกติวิสัยหรือในปริมาณที่มากเกินปกติบนไซต์) (ซ) ไม่ชำระเงินที่ค้างชำระ หรือปฏิบัติหน้าที่ใดๆ ที่มีหน้าที่ต้องกระทำต่อ Shopee หรือบริษัทในเครือในกลุ่ม อย่างตรงต่อเวลา (ทั้งนี้ ภายใต้กฎหมายที่ใช้บังคับ) (ฌ) สร้าง ใช้ประโยชน์ หรือใช้งานซอฟต์แวร์หรือผลิตภัณฑ์ของบุคคลที่สามที่ไม่ได้รับอนุญาต ร่วมกับหรือนำไปใช้งานกับฟังก์ชันที่มีให้ใช้งานบน Shopee (ญ) การไม่ชำระภาษีที่เกี่ยวข้องใด ๆ รวมถึงภาษีหัก ณ ที่จ่าย (ถ้ามี) หรือไม่ส่งเอกสารที่เป็นจริงและถูกต้องตามที่กฎหมายหรือระเบียบที่เกี่ยวข้องกำหนด รวมถึงเอกสารยืนยัน (ตามที่กำหนดไว้ด้านล่าง) (ฎ) พฤติกรรมที่เป็นอันตรายต่อผู้ใช้คนอื่น บุคคลภายนอก หรือผลประโยชน์ทางธุรกิจของ Shopee หรือ (ฏ) การละเมิดเจตนารมณ์หรือข้อตกลงโดยชัดแจ้งตามที่ปรากฎในบทความนโยบายอื่นๆ ของ Shopee ที่ปรากฏอยู่บนไซต์ (รวมถึง แต่ไม่จำกัดซึ่ง นโยบายคะแนนความ อนึ่ง การใช้บัญชีเพื่อจุดประสงค์ที่ผิดกฎหมาย ฉ้อฉล ล่วงละเมิด ทำให้เสื่อมเสีย คุกคาม หรือขู่เข็ญ อาจมีการแจ้งให้หน่วยงานบังคับใช้กฎหมายทราบโดยไม่ต้องแจ้งแก่คุณ หากเกิดข้อพิพาททางกฎหมายหรือการดำเนินคดีเกี่ยวกับบัญชีหรือการใช้บริการของคุณ ไม่ว่าด้วยเหตุผลใดก็ตาม Shopee อาจยกเลิกบัญชีของคุณทันทีโดยแจ้งให้คุณทราบผ่านทางไซต์
 
5.5    ผู้ใช้สามารถยกเลิกบัญชีของตนได้หากแจ้งให้ Shopee ทราบเป็นลายลักษณ์อักษร (ผ่านช่องทางซึ่งเข้าถึงได้จาก บริการลูกค้าสัมพันธ์) ว่าประสงค์ที่จะดำเนินการดังกล่าว โดยไม่คำนึงถึงการยกเลิกดังกล่าว ผู้ใช้ยังคงต้องรับผิดชอบและรับผิดต่อธุรกรรมใดก็ตามที่ยังทำไม่เสร็จสิ้น (ไม่ว่าจะเริ่มก่อนหรือหลังการยกเลิกดังกล่าว) การจัดส่งผลิตภัณฑ์ การชำระค่าผลิตภัณฑ์ หรืออย่างอื่นที่คล้ายกัน และผู้ใช้จะต้องติดต่อ Shopee หลังจากได้ดำเนินการและทำธุรกรรมที่ยังไม่เสร็จสิ้นทั้งหมดให้เสร็จสิ้นในทันทีและอย่างมีประสิทธิภาพตามเงื่อนไขการให้บริการนี้ Shopee ไม่ต้องรับผิด และจะไม่รับผิดต่อความเสียหายที่เกิดขึ้นอันเนื่องมาจากการดำเนินการตามส่วนนี้ ผู้ใช้จะสละสิทธิ์ในการเรียกร้องใดๆ และทั้งหมดบนพื้นฐานการดำเนินการดังกล่าวโดย Shopee
 
5.6   คุณสามารถใช้บริการและ/หรือเปิดบัญชีได้ต่อเมื่อคุณอาศัยอยู่ในประเทศที่ได้รับอนุญาตจากเรา ซึ่งจะมีการปรับปรุงเป็นครั้งคราว
 
5.7    ในกรณีที่คุณเป็นผู้ขาย คุณอาจสร้างบัญชีย่อย (sub-account) (“บัญชีย่อย”) บนแพลตฟอร์มสำหรับบัญชีย่อยที่ให้บริการโดย Shopee (“Sub-Account Platform”) ที่เชื่อมต่อกับบัญชีของคุณ โดยคุณรับทราบและตกลงว่า (ก) บริการบัญชีย่อยมีขึ้นเพื่อให้คุณ ในฐานะผู้ขาย สามารถบริหารจัดการบัญชีของคุณได้ดีขึ้น และคุณจะต้องไม่ใช้งานบัญชีย่อยเพื่อวัตถุประสงค์อื่นใด (รวมถึง แต่ไม่จำกัดเฉพาะ การกระทำทุจริตหรือไม่ชอบด้วยกฎหมาย) (ข) บัญชีย่อย ไม่ถือว่าเป็น “บัญชี” ตามความหมายของเงื่อนไขการให้บริการนี้ อย่างไรก็ตาม ข้อตกลงในข้อ 5. นี้ จะมีผลบังคับโดยอนุโลมกับบัญชีย่อย โดยการอ้างถึง “บัญชี” ให้หมายความรวมถึง “บัญชีย่อย” ด้วย (ค) คุณสามารถตั้งค่าบัญชีย่อยให้สามารถเข้าถึงบัญชีของคุณ และกำหนดให้มีสิทธิเหมือนกับในบัญชีของคุณ (ในฐานะที่เป็นส่วนหนึ่งของบัญชี) และคุณรับทราบและตกลงโดยชัดแจ้งว่า (i) คุณจะต้องรับผิดชอบแต่เพียงผู้เดียวสำหรับการสร้างและตั้งค่าบัญชีย่อย (ii) บุคคลภายนอกใดๆ ที่คุณให้สิทธิในการเข้าถึงบัญชีย่อยของคุณจะสามารถเข้าถึงและบริหารจัดการบัญชีของคุณได้ (iii) การกระทำใดๆ ที่ดำเนินการผ่านบัญชีย่อย ถือได้ว่าเป็นการกระทำผ่านบัญชีของคุณ และ (iv) คุณจะต้องรับผิดชอบต่อการกระทำใดๆ โดยบัญชีย่อยของคุณ และ (ง) โดยดุลพินิจของ Shopee แต่เพียงผู้เดียว Shopee สงวนสิทธิในการแก้ไข หรือยกเลิกการให้บริการ Sub-Account Platform รวมถึงการปิดบัญชีย่อยใดๆ ในเวลาใดก็ได้
  
6.    เงื่อนไขการใช้งาน
 
6.1    สิทธิ์การใช้งานไซต์นี้และบริการมีผลจนกว่าจะมีการยกเลิก สิทธิ์การใช้งานนี้จะยกเลิกตามที่ระบุไว้ในเงื่อนไขการให้บริการ หรือเมื่อคุณไม่ปฏิบัติตามข้อกำหนดหรือเงื่อนไขใดๆ ของเงื่อนไขการให้บริการนี้ ในกรณีดังกล่าว ไม่จำเป็นต้องแจ้งแก่ Shopee เพื่อให้การยกเลิกดังกล่าวมีผล
 
6.2    คุณตกลงที่จะไม่:
 
(ก) อัปโหลด โพสต์ ส่งต่อ หรือแสดงเนื้อหาในลักษณะที่ผิดกฎหมาย เป็นภัย คุกคาม ขู่เข็ญ ล่วงละเมิด ทำให้ตื่นตกใจ ทำให้เป็นทุกข์ หลอกลวง ทำให้เสื่อมเสีย หยาบคาย ลามก หมิ่นประมาท ละเอียดอ่อนทางการเมือง ล่วงล้ำความเป็นส่วนตัวของผู้อื่น น่ารังเกียจ เหยียดเชื้อชาติหรือชาติพันธุ์ หรือลักษณะอื่นใดที่ไม่เหมาะสม ซึ่งรวมถึงเนื้อหาในลักษณะที่ละเมิดต่อข้อกำหนดตามที่ระบุไว้ในแนวปฏิบัติการใช้งาน Shopee (Shopee Community Guidelines) หรือ แนวปฏิบัติอื่นใดซึ่งได้ออกมาเป็นครั้งคราว 
(ข) ละเมิดกฎหมายซึ่งรวมถึงแต่ไม่จำกัดเฉพาะกฎหมายและข้อบังคับที่เกี่ยวกับข้อจำกัดการส่งออกและการนำเข้า สิทธิของบุคคลภายนอก หรือ นโยบายสิ่งของต้องห้ามและสิ่งของที่ถูกจำกัด ของเรา 
(ค) อัปโหลด โพสต์ ส่งต่อหรือกระทำเนื้อหาใดๆ ที่ส่วนเกี่ยวข้องกับการใช้ผู้เยาว์ที่ไม่ได้อยู่ภายใต้การดูแลของผู้ปกครอง หรือ ใช้บริการเพื่อทำอันตรายต่อผู้เยาว์ไม่ว่าในทางใดก็ตาม 
(ง) ใช้บริการหรืออัปโหลดเนื้อหาเพื่อปลอมแปลงเป็นบุคคลหรือนิติบุคคลอื่น หรือแสดงข้อมูลเท็จเกี่ยวกับความเชื่อมโยงกับบุคคลหรือนิติบุคคลใด 
(จ) ปลอมแปลงส่วนหัวหรือปรับเปลี่ยนรหัสประจำตัวเพื่อปิดบังแหล่งกำหนดของเนื้อหาที่ส่งต่อผ่านบริการ 
(ฉ) ลบประกาศเกี่ยวกับกรรมสิทธิ์ออกจากไซต์ 
(ช) เป็นต้นเหตุ อนุญาตหรือมอบอำนาจให้ทำการดัดแปลง สร้างงานอนุพันธ์ หรือแปลบริการโดยไม่ได้รับอนุญาตอย่างชัดแจ้งจาก Shopee 
(ซ) ใช้บริการเพื่อประโยชน์ของบุคคลภายนอกหรือในลักษณะที่ไม่ได้รับอนุญาตตามสิทธิ์การใช้งานที่ให้ไว้ในที่นี้ 
(ฌ) ใช้บริการหรืออัปโหลดเนื้อหาในลักษณะที่ไม่เหมาะสม เป็นการฉ้อฉล ผิดจรรยาบรรณ ไม่เป็นความจริง ชี้นำไปในทางที่ผิดหรือเป็นการหลอกลวง 
(ญ) เปิดใช้หรือมีบัญชีผู้ใช้หลายบัญชีเพื่อกระทำการใดๆ ที่เป็นการละเมิดข้อกำหนดหรือวัตถุประสงค์ของข้อกำหนดเงื่อนไขการให้บริการนี้ 
(ฎ) เข้าถึงแพลตฟอร์มของ Shopee เปิดบัญชีผู้ใช้หรือเข้าถึงบัญชีผู้ใช้ของคุณ โดยใช้ ฮาร์ดแวร์ ชุดคำสั่ง หรือโปรแกรมที่ไม่เป็นทางการของช้อปปี้ ซึ่งไม่จำกัดเฉพาะโปรแกรมเลียนแบบ (emulator) โปรแกรมจำลอง (simulator) บอท (bot) หรือซอฟแวร์หรือฮาร์ดแวร์อื่นใดที่มีลักษณะคล้ายกัน 
(ฏ) ปรับเปลี่ยนราคาของสินค้าหรือแทรกแซงบัญชีรายชื่อสินค้าของผู้ใช้รายอื่น 
(ฐ) ดำเนินการใดๆ ที่อาจบ่อนทำลายระบบให้ข้อคิดเห็นหรือระบบการให้คะแนน 
(ฑ) พยายามแยกส่วนแฟ้ม ทำวิศวกรรมย้อนกลับ ถอดประกอบหรือเจาะระบบบริการ (หรือส่วนหนึ่งส่วนใดของบริการ) หรือเอาชนะหรือทำลายเทคโนโลยีการเข้ารหัสหรือมาตรการความปลอดภัยที่ Shopee นำมาใช้กับบริการและ/หรือข้อมูลที่ส่งต่อ ดำเนินการ หรือจัดเก็บไว้โดย Shopee 
(ฒ) เก็บเกี่ยวหรือเก็บรวบรวมข้อมูลเกี่ยวกับเจ้าของบัญชีคนอื่น รวมถึง โดยไม่จำกัดเพียงข้อมูลส่วนบุคคลใดๆ 
(ณ) อัปโหลด อีเมล โพสต์ ส่งต่อ หรือทำให้เนื้อหาที่คุณไม่มีสิทธิ์ทำให้ใช้งานได้ภายใต้กฎหมายหรือภายใต้ความสัมพันธ์ตามสัญญาหรือการมอบอำนาจ (เช่น ข้อมูลภายใน ข้อมูลที่เป็นกรรมสิทธิ์และข้อมูลลับที่ได้ทราบหรือถูกเปิดเผยจากความสัมพันธ์ในการจ้างงานหรือภายใต้ข้อตกลงไม่เปิดเผยข้อมูล) ใช้งานได้ 
(ด) อัปโหลด อีเมล โพสต์ ส่งต่อ หรือทำให้เนื้อหาที่ละเมิดสิทธิบัตร เครื่องหมายการค้า ความลับทางการค้า ลิขสิทธิ์ หรือกรรมสิทธิ์อื่นๆ ของบุคคลอื่น ใช้งานได้ 
(ต) อัปโหลด อีเมล โพสต์ ส่งต่อ หรือทำให้โฆษณาที่ไม่ได้ร้องขอหรือได้รับอนุญาต สื่อประชาสัมพันธ์ “เมลขยะ” “สแปม” “จดหมายลูกโซ่” “ธุรกิจแบบพีระมิด” หรือรูปแบบการเชิญชวนอื่นใดที่ไม่ได้รับอนุญาต ใช้งานได้ 
(ถ) อัปโหลด อีเมล โพสต์ ส่งต่อ หรือทำให้วัสดุอื่นๆ ที่มีไวรัสซอฟต์แวร์ หนอน ม้าโทรจัน หรือรหัสคอมพิวเตอร์ รูทีน ไฟล์หรือโปรแกรมที่ออกแบบมาเพื่อแทรกแซงทั้งโดยตรงและโดยอ้อมต่อ ปรับเปลี่ยน ขัดขวาง ทำลาย หรือจำกัดฟังก์ชั่นการทำงานของซอฟต์แวร์คอมพิวเตอร์หรือฮาร์ดแวร์ใดๆ หรือข้อมูลหรืออุปกรณ์โทรคมนาคม ใช้งานได้ 
(ท) ทำให้กระบวนการไหลปกติของบทสนทนาหยุดชะงัก ทำให้หน้าจอ “เลื่อน” เร็วกว่าที่ผู้ใช้บริการคนอื่นๆ จะสามารถพิมพ์ได้ หรือกระทำการในลักษณะที่ส่งผลเชิงลบต่อความสามารถของผู้ใช้คนอื่นในการเข้าร่วมการแลกเปลี่ยนตามเวลาจริง 
(ธ) แทรกแซง ปรับเปลี่ยน หรือขัดขวางบริการหรือเซิร์ฟเวอร์หรือเครือข่ายที่เชื่อมต่อกับบริการหรือการใช้งานของผู้ใช้คนอื่นและการเพลิดเพลินกับบริการ หรือฝ่าฝืนข้อกำหนด กระบวนการ นโยบาย หรือข้อบังคับของเครือข่ายที่เชื่อมต่อกับไซต์ 
(น) ดำเนินการหรือเข้าร่วมในการกระทำที่อาจส่งผลเสียหายทั้งทางตรงหรือทางอ้อม ปิดใช้งาน สร้างภาระหนัก หรือทำให้บริการหรือเซิร์ฟเวอร์หรือเครือข่ายที่เชื่อมต่อกับบริการมีข้อบกพร่อง 
(บ) ใช้บริการเพื่อเจตนาหรือไม่เจตนาฝ่าฝืนกฎหมาย กฎระเบียบ ประมวลกฎหมาย คำสั่ง แนวทางปฏิบัติ นโยบาย หรือข้อบังคับของท้องถิ่น ของรัฐ ประเทศ หรือระหว่างประเทศที่เกี่ยวข้อง รวมถึง แต่ไม่จำกัดเพียง กฎหมายและข้อกำหนด (ไม่ว่ามีอำนาจทางกฎหมายของไม่) เกี่ยวกับการป้องกันการฟอกเงินหรือการต่อต้านการก่อการร้าย 
(ป) ใช้บริการเพื่อฝ่าฝืนหรือหลบเลี่ยง การคว่ำบาตรหรือการห้ามค้าขายที่ดำเนินการหรือบังคับใช้โดยสำนักควบคุมสินทรัพย์ต่างประเทศของกระทรวงการคลังสหรัฐฯ กระทรวงการต่างประเทศสหรัฐฯ คณะมนตรีความมั่นคงแห่งสหประชาชาติ สหภาพยุโรปหรือกระทรวงการคลังของสหราชอาณาจักรหรือหน่วยงานที่เกี่ยวข้องกับมาตรการคว่ำบาตรอื่นๆ (รวมเรียกว่า "มาตรการคว่ำบาตร" )
(ผ) ใช้บริการเพื่อฝ่าฝืนความเป็นส่วนตัวของผู้อื่น หรือ “ติดตาม” หรือก่อกวนผู้อื่น 
(ฝ) ละเมิดสิทธิต่างๆ ของ Shopee ซึ่งรวมถึงสิทธิในทรัพย์สินทางปัญญาและการลวงขายในเรื่องนั้นๆ ด้วย 
(พ) ใช้บริการเพื่อเก็บรวบรวมหรือจัดเก็บข้อมูลส่วนบุคคลเกี่ยวกับผู้ใช้คนอื่นที่เกี่ยวกับการกระทำและกิจกรรมต้องห้ามที่ระบุไว้ด้านบน 
(ฟ) ลงรายการที่ละเมิดลิขสิทธิ์ เครื่องหมายการค้า หรือสิทธิในทรัพย์สินทางปัญหาของบุคคลภายนอกหรือ ใช้บริการในลักษณะที่จะละเมิดสิทธิ์ในทรัพย์สินทางปัญญาของผู้อื่น และ/หรือ 
(ภ) สั่ง หรือ สนับสนุนให้ผู้ใช้ทำธุรกรรมนอกไซต์ 
 
6.3    คุณเข้าใจว่าเนื้อหาทั้งหมด ไม่ว่าโพสต์ต่อสาธารณะหรือส่งต่อแบบเป็นส่วนตัว เป็นความรับผิดชอบของผู้ที่เป็นต้นกำเนิดของเนื้อหาดังกล่าวแต่เพียงผู้เดียว นั่นหมายความว่า คุณ (ไม่ใช่ Shopee) ที่ต้องรับผิดชอบต่อเนื้อหาทั้งหมดที่คุณอัปโหลด โพสต์ อีเมล ส่งต่อ หรือทำให้ใช้งานได้ทางไซต์แต่เพียงผู้เดียว Shopee ไม่ควบคุมเนื้อหาที่โพสต์บนไซต์ และดังนั้น จึงไม่รับประกันความถูกต้อง ความสมบูรณ์ หรือคุณภาพของเนื้อหาดังกล่าว คุณเข้าใจว่าในการใช้ไซต์ คุณอาจพบเจอกับเนื้อหาที่อาจถือได้ว่าสร้างความขุ่นเคืองใจ ลามกอนาจารหรือน่ารังเกียจ จนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ ไม่ว่าในกรณีใดก็ตาม Shopee จะไม่รับผิดไม่ว่าในทางใดต่อเนื้อหา รวมถึงแต่ไม่จำกัดเพียง ข้อผิดพลาด หรือการละเว้นเนื้อหา หรือการสูญเสียหรือความเสียหายชนิดใดก็ตามที่เกิดขึ้นอันเป็นผลมาจากการใช้ หรือการพึ่งพาเนื้อหาที่โพสต์ อีเมล ส่งต่อ หรือทำให้ใช้งานได้บนไซต์
 
6.4    คุณรับทราบว่า Shopee อาจหรืออาจไม่คัดกรองเนื้อหาล่วงหน้า แต่ Shopee และผู้ที่ได้รับการแต่งตั้งจาก Shopee จะมีสิทธิ (แต่ไม่ใช่ข้อผูกพัน) ตามดุลยพินิจแต่เพียงผู้เดียวของตนในการคัดกรองล่วงหน้า ปฏิเสธ ลบหรือย้ายเนื้อหาใดๆ ที่ใช้งานได้บนไซต์ โดยไม่มีความรับผิดใดๆ ต่อคุณ โดยไม่เป็นการจำกัดสิ่งที่กล่าวไปก่อนหน้า Shopee และผู้ที่ได้รับการแต่งตั้งจาก Shopee มีสิทธิที่จะลบเนื้อหา (1) ที่ละเมิดเงื่อนไขการให้บริการ หรือนโยบายสิ่งของต้องห้ามและสิ่งของที่ถูกจำกัดของ Shopee รวมทั้งข้อกำหนด เงื่อนไข และนโยบายใดๆ ของ Shopee (2) ถ้าเราได้รับคำร้องเรียนจากผู้ใช้คนอื่น (3) ถ้าเราได้รับแจ้งหรือได้รับการกล่าวหาเกี่ยวกับการละเมิดทรัพย์สินทางปัญญาหรือคำสั่งทางกฎหมายหรือคำร้องให้ลบออก หรือ (4) ถ้าเนื้อหาดังกล่าวไม่เหมาะสมหรือน่ารังเกียจ เรายังอาจปิดกั้นการส่งการสื่อสาร (รวมถึงแต่ไม่จำกัดเพียง การอัปเดตสถานะ การโพสต์ ข้อความ และ/หรือการสนทนา) ไปยังหรือจากบริการ อันเป็นส่วนหนึ่งของความพยายามของเราที่จะปกป้องบริการหรือผู้ใช้ของเรา หรือบังคับใช้บทบัญญัติของข้อกำหนดและเงื่อนไขเหล่านี้ คุณตกลงว่าคุณจะต้องประเมิน และแบกรับความเสี่ยงทั้งหมดที่เกี่ยวกับการใช้เนื้อหา รวมถึงแต่ไม่จำกัดเพียง การพึ่งพาความถูกต้อง ความครบถ้วน หรือประโยชน์ของเนื้อหาดังกล่าว เกี่ยวกับเรื่องนี้ คุณรับทราบว่าคุณไม่ได้ และจนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ ไม่สามารถพึ่งพาเนื้อหาที่ Shopee สร้างขึ้น หรือส่งมายัง Shopee รวมถึงแต่ไม่จำกัดเพียง ข้อมูลในกระดานสนทนาของ Shopee และในส่วนอื่นๆ ทั้งหมดของไซต์
 
6.5    คุณรับทราบ ยินยอม และตกลงว่า Shopee อาจเก็บรวบรวม ใช้ และ/หรือประมวลผลข้อมูลที่เกี่ยวกับประสิทธิภาพของสินค้า เพื่อวัตถุประสงค์ในการจำกัดรายการสินค้าและปรับปรุงบริการของ Shopee และประสบการณ์การใช้งานของผู้ใช้ (รวมถึงการรวมข้อมูลประสิทธิภาพของผู้ขายเข้ากับข้อมูลประสิทธิภาพของสินค้าต่างๆ เท่าที่เกี่ยวข้อง)
 
6.6    คุณรับทราบ ยินยอม และตกลงว่า Shopee อาจเข้าถึง รักษา และเปิดเผยข้อมูลบัญชีของคุณและเนื้อหาของคุณต่อหน่วยงานทางกฎหมายหรือผู้มีอำนาจภายในรัฐ เจ้าของสิทธิที่เกี่ยวข้องหรือบุคคลที่สามอื่น ๆ หากกฎหมายกำหนดไว้เช่นนั้น หรือตามคำสั่งศาลหรือโดยหน่วยงานรัฐหรือหน่วยงานทางกฎหมายที่มีเขตอำนาจเหนือ Shopee หรือโดยการเชื่อโดยสุจริตว่าการเข้าถึงเพื่อรักษาหรือเปิดเผยนั้นมีความจำเป็นตามสมควรเพื่อ: (ก) ปฏิบัติตามขั้นตอนทางกฎหมาย (ข) บังคับใช้เงื่อนไขการให้บริการนี้ หรือ นโยบายสิ่งของต้องห้ามและสิ่งของที่ถูกจำกัดของ Shopee รวมทั้งข้อกำหนด เงื่อนไข และนโยบายใดๆ ของ Shopee (ค) ตอบสนองต่อข้อเรียกร้องที่ว่าเนื้อหาใดละเมิดสิทธิของบุคคลภายนอกรวมถึงสิทธิในทางทรัพย์สินทางปัญญา (ง) ตอบสนองต่อคำขอการบริการลูกค้าของคุณ หรือ (จ) ปกป้องสิทธิ ทรัพย์สินหรือความปลอดภัยส่วนบุคคลของ Shopee ผู้ใช้และ/หรือประชาชนทั่วไป
  
7.    การละเมิดเงื่อนไขการให้บริการของเรา
 
7.1    การละเมิดเงื่อนไขการให้บริการนี้ รวมถึงข้อกำหนด เงื่อนไข และนโยบายใดๆ ของ Shopee อาจส่งผลให้มีการดำเนินการหลายประการ รวมถึงแต่ไม่จำกัดเพียง สิ่งใดสิ่งหนึ่งหรือทั้งหมดต่อไปนี้
 
(ก)    บัญชีรายชื่อถูกลบ
(ข)    ถูกกำหนดขีดจำกัดสำหรับสิทธิพิเศษของบัญชี
(ค)    บัญชีถูกระงับและยกเลิกในเวลาต่อมา
(ง)    ถูกดำเนินคดีอาญา
(จ)    ถูกดำเนินคดีทางแพ่ง รวมถึงแต่ไม่จำกัดเพียงการเรียกร้องค่าเสียหายและ/หรือวิธีการชั่วคราว ก่อนพิพากษาหรือคำสั่งห้ามของศาล
  
7.2    หากคุณเชื่อว่าผู้ใช้บนไซต์ของเราละเมิดเงื่อนไขการให้บริการนี้ โปรดติดต่อ บริการลูกค้าสัมพันธ์ 
  
8.    การรายงานการละเมิดสิทธิ์ในทรัพย์สินทางปัญญา
 
8.1    ตามที่ระบุไว้ข้างต้น Shopee ไม่อนุญาตให้มีการลงสินค้าที่ละเมิดสิทธิในทรัพย์สินทางปัญญาของแบรนด์หรือเจ้าของสิทธิในทรัพย์สินทางปัญญาอื่น ๆ (“เจ้าของ IPR”)
 
8.2    ยกเว้นในกรณีที่ระบุไว้ชัดแจ้งเป็นอย่างอื่น ผู้ใช้เป็นปัจเจกบุคคลหรือธุรกิจที่เป็นอิสระและไม่เกี่ยวข้องกับ Shopee ไม่ว่าในทางใด Shopee มิใช่ตัวแทนหรือผู้แทนของผู้ใช้และมิได้ครอบครองและ/หรือเป็นเจ้าของสินค้าใดๆ ที่ลงรายการไว้บนไซต์
 
8.3    หากคุณเป็นเจ้าของ IPR หรือตัวแทนที่ได้รับอนุญาตอย่างถูกต้องจากเจ้าของ IPR (“ตัวแทน IPR”) และคุณเชื่อว่าสิทธิของคุณหรือสิทธิตัวการของคุณได้ถูกละเมิดโปรดแจ้งให้เราทราบโดยการยื่นคำร้องผ่าน Shopee's Brand IP Portal และส่งเอกสารแก่เราเพื่อสนับสนุนการเรียกร้องสิทธิของคุณ โปรดให้เวลาเราประมวลข้อมูลที่ได้จัดส่งมาให้เราและ Shopee จะตอบข้อร้องเรียนของคุณโดยเร็วที่สุดเท่าที่สามารถดำเนินการได้
 
8.4    ข้อเรียกร้องภายใต้ส่วนที่ 8 นี้ต้องจัดส่งให้ตามแบบฟอร์มที่กำหนดโดย Shopee ซึ่งอาจจะมีการปรับปรุงเป็นครั้งคราว และอย่างน้อยต้องดำเนินการดังต่อไปนี้ด้วย (ก) ลงลายมือชื่อจริงหรือลายเซ็นอิเล็กทรอนิกส์ของเจ้าของ IPR หรือ ตัวแทน IPR (เรียกรวมกันว่า “ผู้ให้ข้อมูล”) (ข) คำอธิบายถึงประเภทและลักษณะของสิทธิในทรัพย์สินทางปัญญาที่ถูกกล่าวหาว่าถูกละเมิดและหลักฐานแห่งสิทธิต่างๆ (ค) คำอธิบายลักษณะของการละเมิดที่ถูกกล่าวหาพร้อมรายละเอียดที่เพียงพอเพื่อให้ Shopee สามารถประเมินข้อร้องเรียนได้ (ง) URL ของรายชื่อที่มีการกล่าวหาว่าละเมิด; (จ) ข้อมูลเพียงพอที่จะช่วยให้ Shopee ติดต่อผู้ให้ข้อมูลได้ เช่น ที่อยู่ทางไปรษณีย์ หมายเลขโทรศัพท์ และที่อยู่อีเมล (ฉ) ถ้อยแถลงจากผู้ให้ข้อมูลที่ว่าข้อร้องเรียนนี้ได้ยื่นเข้ามาด้วยความเชื่อโดยสุจริตและการใช้ทรัพย์สินทางปัญญาที่ระบุโดยผู้ให้ข้อมูล ไม่ได้รับอนุญาตจากเจ้าของ IPR หรือตามที่กฎหมายบัญญัติให้ดำเนินการได้ (ช) ถ้อยแถลงจากผู้ให้ข้อมูลที่ว่าข้อมูลในหนังสือบอกกล่าวนั้นถูกต้อง ทั้งนี้ผู้ให้ข้อมูลจะต้องรับผิดชดใช้ค่าเสียหายที่เราอาจได้รับอันเป็นผลมาจากข้อมูลที่ผู้ให้ข้อมูลได้จัดเตรียมมาให้ นอกจากนี้ ผู้ให้ข้อมูลรับรองว่าตนมีสิทธิอย่างเหมาะสมหรือได้รับอนุญาตให้ดำเนินการในนามของเจ้าของ IPR ในทุกกรณีที่เกี่ยวข้องกับการร้องเรียนดังกล่าว
 
8.5     Shopee รับทราบว่า ภายใต้กฎหมายที่ใช้บังคับ แบรนด์หรือผู้ผลิตสินค้าอาจมีสิทธิในการเข้าทำสัญญาว่าด้วยการจัดจำหน่ายสินค้าแต่เพียงผู้เดียว หรือสัญญาที่กำหนดราคาขายขั้นต่ำสำหรับสินค้าของตนหรือของบุคคลภายนอก อย่างไรก็ตาม การละเมิดสัญญาในลักษณะดังกล่าวไม่ถือเป็นการละเมิดสิทธิในทรัพย์สินทางปัญญา โดยการบังคับตามสัญญาดังกล่าวเป็นเรื่องระหว่างแบรนด์หรือผู้ผลิตสินค้ากับบุคคลภายนอกที่เป็นคู่สัญญา และในกรณีทั่วไป Shopee ไม่มีหน้าที่ในการให้ความช่วยเหลือหรือดำเนินการใดๆ ในการบังคับใช้ข้อตกลงการจัดจำหน่ายสินค้าแต่เพียงผู้เดียว หรือมาตรการในการควบคุมราคาสินค้าใดๆ เว้นแต่กรณีที่เป็นข้อกำหนดของกฎหมาย
 
8.6    โดยไม่เป็นการจำกัดการชดใช้ค่าเสียหายตามข้อ 30 ผู้ขายแต่ละรายและทุกรายตกลงที่จะชดใช้ค่าเสียหายและไม่ให้ Shopee และ บริษัทในเครือหรือในกลุ่ม รับผิดชอบในข้อเรียกร้อง การกระทำ ความเสียหาย และการพิจารณาตัดสินใดๆ ทั้งหมด อันเกิดขึ้นจาก หรือเกี่ยวข้องกับ (ก) การเรียกร้อง ข้อร้องเรียน หรือการละเมิดในทรัพย์สินทางปัญญาใดๆ ที่เกี่ยวข้องกับเนื้อหาหรือรายการผลิตภัณฑ์ และ/หรือ (ข) การนำเนื้อหาหรือรายการผลิตภัณฑ์ใดๆ ออก อันเกิดจากการเรียกร้อง ข้อร้องเรียน หรือการละเมิดทรัพย์สินทางปัญญาใด ๆ
 
9.    การสั่งซื้อและการชำระเงิน
 
9.1    คุณสามารถเพิ่มวิธีการชำระเงิน และจัดการวิธีการชำระเงินในบัญชีของคุณได้ โดยวิธีการชำระเงินดังกล่าวอาจมีมากกว่าหนึ่งวิธีการขึ้นไป ซึ่งรวมถึงวิธีการดังต่อไปนี้
 
(ก)    การชำระเงินด้วยบัตร
การชำระเงินด้วยบัตร เช่น บัตรเครดิต บัตรเดบิต และบัตรเติมเงิน

(ข)    การชำระเงินสดเมื่อรับสินค้า (Cash on Delivery, COD)
Shopee ได้จัดให้มีบริการรับชำระเงินสดเมื่อรับสินค้าสำหรับการให้บริการในบางประเทศ ผู้ซื้ออาจชำระเงินสดโดยตรงให้แก่ตัวแทนขนส่งสินค้า ณ เวลาที่ผู้ซื้อรับสินค้าที่สั่งซื้อ
  
(ค)    การโอนเงินผ่าน QR พร้อมเพย์
ผู้ซื้อสามารถชำระเงินด้วยวิธีการโอนเงินผ่าน QR พร้อมเพย์ โดยระบบจะแสดงรูปภาพคิวอาร์โค้ดขึ้นมาเพื่อให้ผู้ซื้อสามารถบันทึกรูปภาพและนำไปสแกนจ่ายในแอปพลิเคชันธนาคารของผู้ซื้อ
 
(ง)    การชำระผ่าน Mobile Banking
ผู้ซื้อสามารถชำระเงินโดยการทำธุรกรรมผ่านแอปพลิเคชันของธนาคารที่รองรับซึ่งผู้ซื้อได้ลงทะเบียนเพื่อใช้บริการทางการเงินไว้
 
(จ)    กระเป๋าเงินอิเล็กทรอนิกส์ (E-Wallet)
ผู้ซื้อจะสามารถชำระเงินผ่านกระเป๋าเงินอิเล็กทรอนิกส์ (E-Wallet) ได้จากผู้ให้บริการกระเป๋าเงินอิเล็กทรอนิกส์ที่ร่วมมือกับ Shopee ซึ่งได้แก่ บริษัท ช้อปปี้เพย์ (ประเทศไทย) จำกัด (“ShopeePay”) หรือผู้ให้บริการกระเป๋าเงินอิเล็กทรอนิกส์อื่นใดที่เกี่ยวข้องของ Shopee ทั้งนี้ ตามเงื่อนไข ข้อกำหนดและนโยบายการใช้บริการที่ ShopeePay หรือผู้ให้บริการกระเป๋าเงินอิเล็กทรอนิกส์ที่เกี่ยวข้องเป็นผู้กำหนด หากผู้ซื้อได้ลงทะเบียนหรือเปิดใช้บัญชีกระเป๋าเงินอิเล็กทรอนิกส์ และใช้บริการของ Shopee ให้ถือว่าคุณได้ยอมรับเงื่อนไข ข้อกำหนดและนโยบายการใช้บริการที่ ShopeePay หรือผู้ให้บริการกระเป๋าเงินอิเล็กทรอนิกส์ที่เกี่ยวข้องกำหนดไว้แล้ว และคุณยินยอมให้ Shopee ทำการโอนถ่ายข้อมูลส่วนบุคคลของคุณที่ในความดูแลของ Shopee ให้แก่ ShopeePay หรือผู้ให้บริการกระเป๋าเงินอิเล็กทรอนิกส์ที่เกี่ยวข้องเพื่อใช้ในการเปิดใช้หรือลงทะเบียนบัญชีกระเป๋าเงินอิเล็กทรอนิกส์ การจัดการ ดำเนินการ บริหาร และให้บริการกระเป๋าเงินอิเล็กทรอนิกส์อื่นใดให้แก่คุณ รวมถึงเพื่อวัตถุประสงค์อื่นใดที่เกี่ยวข้องและที่เกี่ยวเนื่องกับการให้บริการดังกล่าว
 
(ฉ)    ShopeePay
บริการของ ShopeePay เป็นไปตามข้อกำหนด เงื่อนไข และนโยบายการใช้บริการตามที่กำหนดโดย ShopeePay โดยเมื่อเปิดใช้งานบัญชี ShopeePay และใช้บริการ Shopee ให้ถือว่าคุณยินยอมตามข้อกำหนด เงื่อนไข และนโยบายตามที่กำหนดโดย ShopeePay และได้มอบความยินยอมให้ Shopee ในการโอนข้อมูลส่วนบุคคล หรือข้อมูลต่างๆของคุณ ที่อยู่ในครอบครองของ Shopee หรืออยู่ภายใต้การควบคุมของ Shopee เพื่อวัตถุประสงค์ในการเปิดใช้งานบัญชี ShopeePay และเพื่อจัดการ ดำเนินงาน บริหาร และให้บริการ ShopeePay แก่คุณ และเพื่อวัตถุประสงค์ที่เกี่ยวข้องทั้งหมด การรวบรวม ใช้ และประมวลผลข้อมูลของผู้ใช้ระหว่าง Shopee และ ShopeePay นั้นอยู่ภายใต้นโยบายความเป็นส่วนตัวของ Shopee และนโยบายความเป็นส่วนตัวของ ShopeePay
 
9.2    การชำระเงินด้วยบัตรจะดำเนินการผ่านช่องทางการชำระเงินของบุคคลภายนอก และประเภทของบัตรเครดิตที่ช่องทางการชำระเงินที่กล่าวมาข้างต้นนี้รองรับ อาจแตกต่างกันไปขึ้นอยู่กับพื้นที่ของคุณ
 
9.3    ความพร้อมใช้งานของวิธีการชำระเงินที่ระบุไว้ข้างต้น หรือความเข้ากันได้ของวิธีการชำระเงินแต่ละวิธีการกับ Shopee อาจขึ้นอยู่กับวิธีการชำระเงินของคุณและปัจจัยอื่น ๆ ซึ่งอาจเปลี่ยนแปลงได้ตลอดเวลา
 
9.4    คุณสามารถเพิ่มวิธีการชำระเงินไว้ในบัญชีของคุณ ผ่านแอปพลิเคชันหรือเว็บไซต์ของ Shopee แอปพลิเคชันหรือเว็บไซต์ของ ShopeePay หรือแอปพลิเคชันหรือเว็บไซต์ของผู้ให้บริการวิธีการชำระเงินที่เกี่ยวข้องนั้นๆ โดยในการเพิ่มวิธีการชำระเงิน คุณจำเป็นต้องกรอกข้อมูลที่จำเป็นทั้งหมดในแบบฟอร์มการลงทะเบียนที่แสดงแก่คุณ และข้อมูลที่คุณให้จะต้องเป็นข้อมูลล่าสุด สมบูรณ์ และถูกต้อง และคุณต้องรักษาข้อมูลเหล่านั้นให้เป็นปัจจุบันเสมอ

 9.5    เมื่อคุณเพิ่มวิธีการชำระเงินในบัญชีของคุณ Shopee อาจจัดเก็บข้อมูลที่เกี่ยวข้องกับวิธีการชำระเงินดังกล่าว เช่น ชื่อของคุณ รหัสผู้ใช้ หมายเลขโทรศัพท์ และที่อยู่สำหรับเรียกเก็บเงินหรือที่อยู่จัดส่ง และแบ่งปันข้อมูลดังกล่าวให้กับ ShopeePay เพื่อแสดงในแอปพลิเคชันหรือเว็บไซต์ของ ShopeePay ทั้งนี้ Shopee ขอสงวนสิทธิ์ในการปรับเปลี่ยน ระงับ ยกเลิก และ/หรือกำหนดเงื่อนไขใด ๆ รวมถึงแต่ไม่จำกัดแค่การกำหนดจำนวนเงินขั้นต่ำสำหรับการใช้จ่าย สำหรับวิธีการชำระเงินในแต่ละรูปแบบใด ๆ

9.6    กรณีที่บัญชีของคุณเชื่อมโยง (linked) กับบัญชี ShopeePay ของคุณ วิธีการชำระเงินที่คุณบันทึกไว้จะสามารถใช้ได้ทั้งในบัญชีของคุณและบัญชี ShopeePay ของคุณ และคุณสามารถใช้วิธีการชำระเงินที่บันทึกไว้ได้ทั้งหมด ไม่ว่าวิธีการชำระเงินนั้นจะได้บันทึกไว้บนแอปพลิเคชันหรือเว็บไซต์ของ ShopeePay หรือบนแอปพลิเคชันหรือเว็บไซต์ของ Shopee
 
9.7    คุณอนุญาตให้เราตรวจสอบจากผู้ให้บริการวิธีการชำระเงินว่าวิธีการชำระเงินที่เกี่ยวข้องนั้นๆ ของคุณอยู่ในสถานะปกติหรือไม่ โดยรวมถึงแต่ไม่จำกัดเพียงด้วยการส่งคำขออนุมัติการชำระเงิน และ/หรือขอทำรายการชำระเงินที่มีมูลค่าต่ำแบบเครดิตและ/หรือเดบิต (low-value credit/debit) ทั้งนี้โดยต้องเป็นไปตามกฎของเครือข่ายหรือข้อกำหนดอื่นที่เกี่ยวข้องกับวิธีการชำระเงินนั้นๆ
 
9.8   คุณยอมรับว่า Shopee มีไว้สำหรับการใช้งานส่วนบุคคลของคุณ และด้วยวิธีการชำระเงินของคุณเอง
 
9.9   ยกเว้นกรณีที่ Shopee หรือบริษัทในเครือเป็นผู้ให้บริการชำระเงิน (issuer) ทั้ง Shopee และบริษัทในเครือไม่ใช่คู่สัญญาในข้อตกลงผู้ถือบัตร นโยบายความเป็นส่วนตัว หรือข้อกำหนดการใช้งานอื่น ๆ ของวิธีการชำระเงินของคุณ และไม่มีสิ่งใดในข้อกำหนดในเงื่อนไขการให้บริการฉบับนี้เป็นการแก้ไขข้อกำหนดของผู้ให้บริการชำระเงินดังกล่าว ในกรณีที่มีความไม่สอดคล้องกันระหว่างข้อกำหนดในเงื่อนไขการให้บริการฉบับนี้กับข้อกำหนดหรือนโยบายความเป็นส่วนตัวของผู้ให้บริการชำระเงิน ข้อกำหนดในเงื่อนไขการให้บริการฉบับนี้จะครอบคลุมสำหรับความสัมพันธ์ระหว่างคุณและ Shopee ส่วนข้อกำหนดของผู้ให้บริการชำระเงินจะครอบคลุมความสัมพันธ์ระหว่างคุณและผู้ให้บริการชำระเงินเหล่านั้น นอกจากนี้ Shopee ไม่รับรองหรือยืนยันว่าวิธีการชำระเงินใดๆ ของคุณอยู่ในสถานะปกติ หรือผู้ให้บริการชำระเงินตามวิธีการชำระเงินที่คุณเลือกใช้จะอนุญาตหรืออนุมัติการทำธุรกรรมใดๆ กับร้านค้าที่เกิดขึ้นจากการใช้บริการ Shopee
 
9.10    ยกเว้นกรณีที่ Shopee หรือบริษัทในเครือเป็นผู้ให้บริการชำระเงิน (issuer) ทั้ง Shopee และบริษัทในเครือไม่เกี่ยวข้องกับการให้เครดิตหรือการพิจารณาคุณสมบัติในการขอเครดิต และไม่ได้ควบคุม: ความพร้อมใช้งานหรือความถูกต้องของวิธีการชำระเงินหรือวงเงิน การให้บริการ(หรือเพิ่มเติมบริการ)ของวิธีการชำระเงินต่างๆ แก่ Shopee หรือการเพิ่มจำนวนเงิน (funds) ไปยังยอดคงเหลือ (balance) ในวิธีการชำระเงินที่เกี่ยวข้อง และหากคุณมีปัญหาใดๆ ที่เกี่ยวข้องกับสิ่งที่กล่าวมาข้างต้น โปรดติดต่อผู้ให้บริการชำระเงินของคุณ
 
9.11   ผู้ซื้อสามารถเปลี่ยนวิธีการชำระเงินที่ต้องการได้ต่อเมื่อเปลี่ยนก่อนทำการชำระเงินเท่านั้น
 
9.12   Shopee ไม่รับผิดชอบและจะไม่ยอมรับผิดใดๆ ต่อความสูญเสียหรือความเสียหายแก่ผู้ซื้ออันเกิดจากข้อมูลการจัดส่งและ/หรือข้อมูลการชำระเงินที่ผู้ซื้อป้อนไว้ หรือการที่ผู้ซื้อโอนเงินค่าชำระสินค้าที่ซื้อไม่ถูกต้อง เราสงวนสิทธิ์ในการตรวจสอบว่าผู้ซื้อได้รับอนุญาตอย่างเหมาะสมให้ใช้วิธีการชำระเงินบางอย่าง และอาจระงับธุรกรรมไว้จนกว่าจะได้ยืนยันการอนุญาตนั้นแล้ว หรือยกเลิกธุรกรรมที่เกี่ยวข้องกรณีไม่มีการยืนยันดังกล่าว
 
9.13   ในกรณีที่ Shopee สามารถชำระเงินแก่ผู้ใช้ทางการโอนเงินผ่านธนาคารเท่านั้น ผู้ใช้จำเป็นต้องให้ข้อมูลบัญชีเงินฝากของตนแก่ Shopee เพื่อรับการชำระเงิน กล่าวคือ จากการขายสินค้า หรือการคืนเงินจาก Shopee
  
10.    SHOPEEPAYWALLET FOR SHOPEE BUYERS
 
10.1    ShopeePayWallet for Shopee Buyers เป็นบริการดำเนินการโดย ShopeePay หรือตัวแทนที่ได้รับอนุญาตจาก Shopee เพื่อเป็นการอำนวยความสะดวกในการจัดเก็บเงินที่คุณได้ทำการเติม (top-up) เข้าบัญชีผ่านระบบการเติมเงินที่ให้บริการโดย ShopeePay และบัญชีธนาคารที่คุณได้ผูกไว้ (“บัญชีที่ได้ผูกไว้”) การซื้อสินค้าและเงินที่ได้รับคืนจากการซื้อสินค้าที่ชำระโดยการโอนเงินจากธนาคาร เงินสดหรือผ่านทาง ShopeePayWallet เมื่อได้หักจำนวนที่ได้ถอนออกแล้ว เงินจำนวนนี้คือยอดคงเหลือของบัญชี Shopee Wallet ของคุณ เงินจำนวนดังกล่าวนี้ เมื่อได้หักจำนวนที่ได้ถอนออกแล้ว คือยอดคงเหลือของบัญชี ShopeePayWallet ของคุณ
 
11.    SHOPEE SELLER BALANCE
 
11.1    Shopee Seller Balance เป็นส่วนหนึ่งของบริการของ Shopee สำหรับแสดงยอดเงินรับคงเหลือ (Balance) ที่ผู้ขายมีสิทธิจะได้รับจากเงินค่าสินค้าภายใต้ข้อกำหนดและเงื่อนไขตามที่กำหนดไว้ในเงื่อนไขการให้บริการนี้ และนโยบายใดๆ ของ Shopee ซึ่งอาจรวมถึงเงินคืนจากค่าจัดส่งสินค้าหรือเงินคืนใดๆ (ถ้ามี)
 
11.2    เพื่อคุ้มครองผู้ซื้อและป้องกันความเสี่ยงจากการรับผิด Shopee จะเก็บเงินค่าสินค้าที่ผู้ซื้อได้ชำระไว้ในบัญชีแยกต่างหากจากบัญชีเงินทุนของบริษัทหรือของตัวแทนที่ได้รับมอบหมายโดยบริษัท โดยผู้ขายจะไม่มีสิทธิได้รับผลประโยชน์หรือผลตอบแทนอื่นใดจากจำนวนเงินที่ผู้ซื้อได้ชำระไปยังบัญชีดังกล่าว ทั้งนี้ เงินค่าสินค้าที่ถูกเก็บไว้ในบัญชีดังกล่าว จะถูกแสดงเป็นจำนวนยอดเงินรับคงเหลือ (Balance) ใน Shopee Seller Balance ภายในหนึ่ง (1) วันหลังจากที่พ้นระยะเวลาตามเงื่อนไขที่กำหนดไว้ต่อไปนี้ (“ระยะเวลาในการได้รับเงินค่าสินค้า”)
 
(ก)    เมื่อผู้ซื้อส่งคำยืนยันไปยัง Shopee ว่าผู้ซื้อได้รับสินค้าตามคำสั่งซื้อแล้ว หรือสาม (3) วัน นับจากวันที่สินค้าได้ถูกจัดส่งให้แก่ผู้ซื้อ แล้วแต่กรณีใดจะเกิดขึ้นก่อน เว้นแต่กรณีที่ Shopee ได้พิจารณาตามดุลยพินิจของตนแต่เพียงผู้เดียวขยายเวลาดังกล่าวออกไปเพื่อความเหมาะสมหรือตามความจำเป็นภายใต้เงื่อนไขที่กำหนดโดย Shopee ทั้งนี้ โดยการแจ้งให้ผู้ขายทราบล่วงหน้าตามสมควร หรือ
(ข)    เมื่อ Shopee พิจารณาคำร้องขอคืนสินค้าและ/หรือคืนเงินค่าสินค้าของผู้ซื้อ เสร็จสิ้น และได้ปฏิเสธคำร้องขอดังกล่าว หรือ
(ค)    เวลาอื่นที่ Shopee พิจารณาอย่างสมเหตุสมผลแล้วว่าการโอนเงินค่าสินค้านั้นเหมาะสม รวมถึงแต่ไม่จำกัดเพียงกรณีที่ Shopee เห็นสมควรว่าจำเป็นจะต้องปฏิบัติตามกฎหมายที่บังคับใช้ หรือคำสั่งศาล หรือเพื่อบังคับใช้เงื่อนไขการให้บริการนี้
 
11.3    ยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance จะเป็นจำนวนยอดเงินรับคงเหลือ หลังจากหักเงินค่าธรรมเนียมบริการใดๆ และ/หรือ เงินเรียกเก็บอื่นใด หรือหลังคืนค่าส่วนลด และ/หรือ เงินคืนอื่นใด ที่เกี่ยวข้องกับการใช้บริการของ Shopee โดย Shopee หรือตัวแทนที่ได้รับอนุญาต ตามเงื่อนไขที่กำหนดไว้ในเงื่อนไขการให้บริการ และนโยบายใดๆ ของ Shopee หรือตามที่ผู้ขายได้ตกลงหรือรับทราบผ่านแพลตฟอร์มนี้
 
11.4    เพื่อมิให้มีข้อสงสัย ในบางกรณียอดเงินรับคงเหลือ (Balance) ใน Shopee Seller Balance ของผู้ขายอาจมีการแสดงรายการเป็นลบ และผู้ขายจะไม่สามารถถอนเงินจากยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance ได้ จนกว่ายอดเงินรับคงเหลือ (Balance) จะแสดงเป็นบวก
 
11.5    Shopee Seller Balance ไม่ใช่การให้บริการกระเป๋าเงินอิเล็กทรอนิกส์ (E-Wallet) แก่ผู้ขาย ผู้ขายไม่สามารถใช้ Shopee Seller Balance เพื่อเป็นช่องทางในการชำระค่าสินค้า และ/หรือ บริการได้ หรือดำเนินการอื่นใดเกี่ยวกับยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance นอกเหนือไปจากการถอนเงินภายใต้ข้อกำหนดและเงื่อนไขที่ตามกำหนดไว้ในข้อ 12 ของเงื่อนไขการให้บริการ
 
11.6    ในกรณีที่บัญชีของคุณถูกยกเลิก เพิกถอน หรือระงับ โดยเป็นไปตามเงื่อนไขการให้บริการนี้ หรือในกรณีที่บัญชีของคุณไม่มีการใช้งาน (ตามระยะเวลาที่ Shopee อาจกำหนดเป็นครั้งคราว) เรามีสิทธิในการเรียกเก็บค่าธรรมเนียมในการบริหารจัดการยอดเงินที่คงเหลือที่แสดงใน Seller Balance ในบัญชีของคุณ โดยจำนวนและกำหนดเวลาในการเรียกเก็บค่าธรรมเนียมดังกล่าวจะเป็นไปตามที่ Shopee อาจกำหนดเป็นครั้งคราว
 
12.    การถอนเงินและการปรับมูลค่าคงเหลือ
 
12.1    คุณสามารถถอนเงินจากยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance ของคุณ (ตามจำนวนที่เท่าที่ Shopee กำหนด) ไปยังบัญชีธนาคารที่ได้ผูกไว้ โดยยื่นคำสั่งขอถอนเงิน (“คำขอถอนเงิน”) ให้แก่เรา ทั้งนี้ Shopee อาจทำการโอนเงินจากยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance ไปยังบัญชีที่ได้ผูกไว้โดยอัตโนมัติ ตามระยะเวลาที่ Shopee เห็นสมควร Shopee จะดำเนินการโอนเงินดังกล่าวในวันทำการและการโอนเงินอาจใช้เวลาอย่างน้อยสอง (2) วันทำการก่อนที่จะเข้าบัญชีที่ได้ผูกไว้
 
12.2    คุณไม่สามารถเปลี่ยนแปลงหรือยกเลิกคำขอถอนเงินหลังจากที่ได้ยื่นคำขอถอนเงินดังกล่าวแล้ว
 
12.3    หากเกิดข้อผิดพลาดในการดำเนินธุรกรรมใดๆ คุณอนุญาตให้เราทำการแก้ไขปรับปรุงรายการโดยการหักเงิน (เดบิต) จาก หรือคืนเงิน (เครดิต)ไปยังบัญชีธนาคารที่คุณกำหนดเพื่อแก้ไขความผิดพลาดดังกล่าว ทั้งนี้ การแก้ไขปรับปรุงจะต้องเป็นตามกฎหมายและกฎเกณฑ์ที่มีผลบังคับใช้ หากเราไม่สามารถทำการหักเงินจากบัญชีธนาคารของคุณได้ ไม่ว่ากรณีใดๆ คุณอนุญาตให้เราหักเงินรวมถึงค่าธรรมเนียมใดๆ จากบัญชีธนาคารหรือตราสารการจ่ายเงินอื่นใดที่คุณได้แจ้งไว้ต่อเรา หรือให้หักเงินและค่าธรรมเนียมใดๆ ออกจากยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance ของคุณได้ในอนาคต
 
12.4    คุณยินยอมให้เราหักเงินจาก หรือคืนเงินสู่ ShopeePay Wallet หรือยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance ของคุณ (แล้วแต่กรณี) ในกรณีดังต่อไปนี้
 
(ก)    เพื่อทำการแก้ไขความผิดพลาดในการดำเนินธุรกรรมใดๆ
(ข)    เมื่อ Shopee เห็นว่าคุณได้กระทำการหรือดำเนินธุรกรรมอันเป็นการฉ้อโกงหรือเป็นที่ต้องสงสัย
(ค)    เมื่อ Shopee ได้พิจารณาเรียกคืนการสนับสนุนและ/หรือสิทธิประโยชน์ใดๆ ที่คุณได้รับ โดยเป็นไปตามเงื่อนไขการให้บริการนี้
(ง)    กรณีที่เกี่ยวข้องกับการสูญหาย ความเสียหายหรือความผิดพลาดใดๆ ต่อสินค้า
(จ)    กรณีที่เกี่ยวข้องกับค่าสินค้า ค่าจัดส่งสินค้าหรือพัสดุ ค่าภาษี หรือค่าใช้จ่ายใดๆ
(ฉ)    กรณีที่เกี่ยวข้องกับการคืนเงินค่าสินค้าให้แก่ผู้ซื้อซึ่งได้ยื่นคำขอคืนสินค้าและ/หรือคืนเงินภายหลังจากที่เงินค่าสินค้าได้แสดงเป็นจำนวนยอดเงินรับคงเหลือ (Balance) ใน Shopee Seller Balance ของผู้ขายแล้ว ตามข้อ 11.1
 
(ช)    กรณีที่เกี่ยวข้องกับการให้รางวัลตอบแทนหรือรีเบต
(ซ)    กรณีที่เกี่ยวข้องกับค่าธรรมเนียมที่ไม่ได้เรียกเก็บ หรือคุณได้ค้างจ่ายค่าธรรมเนียมหรือค่าใช้จ่ายอื่นใดต่อเราหรือในกรณีที่เรายังไม่สามารถเรียกเก็บค่าธรรมเนียมหรือค่าใช้จ่ายดังกล่าวได้จากช่องทางอื่น
(ฌ)    กรณีที่เกี่ยวข้องกับการประนีประนอมข้อพิพาททางธุรกรรมใดๆ รวมถึงค่าชดเชยที่เราต้องชดเชยให้คุณหรือที่คุณต้องชดเชยให้เรา
(ญ)    กรณีที่เกี่ยวข้องกับค่าเสียหาย และ/หรือ ข้อตกลงในการประนีประนอมข้อพิพาท ไม่ว่าภายในหรือภายนอกศาล ค่าปรับทางอาญา ค่าปรับทางปกครอง ค่าปรับ ต้นทุน และ/หรือ ค่าใช้จ่ายใดๆ ที่เกิดขึ้นกับ Shopee อันมีเหตุมาจากความผิดของผู้ขาย และ/หรือ การละเมิดของผู้ขาย ซึ่งรวมถึงการละเมิดข้อตกลงใดๆ ภายใต้เงื่อนไขการให้บริการนี้ (รวมถึง นโยบาย หรือแนวปฏิบัติ (guidelies) ใดๆ ที่อ้างถึงในเงื่อนไขการให้บริการนี้) และ/หรือ กฎหมายและข้อบังคับใดๆ
(ฎ)    กรณีที่เกี่ยวข้องกับรายการสินค้าที่ถูกระงับหรือสินค้าที่ถูกกักกันไว้โดยกรมศุลกากร
(ฏ)    กรณีที่เกี่ยวข้องกับการเปลี่ยนข้อตกลงที่ได้ตกลงกันแล้วระหว่างผู้ซื้อและผู้ขาย
(ฐ)    กรณีที่เกี่ยวข้องกับการหักกลบลบหนี้ ในเงินที่ค้างชำระ หรือการปฏิบัติหน้าที่ใดๆ ที่มีหน้าที่ต้องกระทำต่อ Shopee หรือบริษัทในเครือในกลุ่ม ภายใต้กฎหมายที่ใช้บังคับ
(ฑ)    กรณีที่เกี่ยวข้องกับการซื้อเครดิตโฆษณาภายใต้การเติมเงินเครดิตโฆษณาแบบอัตโนมัติ และ
(ฒ)    กรณีอื่นใดที่เราเห็นสมควร
 
13.    SHOPEE GUARANTEE
 
13.1    Shopee Guarantee คือบริการที่จัดไว้ให้โดย Shopee เพื่อคุ้มครองผู้ซื้อที่ซื้อสินค้าบนแพลตฟอร์มของ Shopee และได้ชำระเงินผ่านช่องทางที่จัดไว้ให้โดย Shopee เท่านั้น การดำเนินการชำระเงินค่าสินค้ากันเองโดยตรงแบบออฟไลน์ระหว่างผู้ซื้อกับผู้ขายจะไม่ได้รับการคุ้มครองภายใต้ Shopee Guarantee
  
13.2    ผู้ซื้อที่ได้ชำระเงินผ่านช่องทางที่จัดไว้ให้โดย Shopee จะมีสิทธิยื่นคำร้องขอคืนสินค้าที่ซื้อ และ/หรือคืนเงินค่าสินค้า ภายในระยะเวลาที่กำหนดโดย Shopee (“ระยะเวลาของ Shopee Guarantee”) หากต้องการทราบข้อมูลเพิ่มเติมเกี่ยวกับระยะเวลาของ Shopee Guarantee โปรดคลิกที่ลิงก์ นี้ 
 
13.3    ผู้ขาย/ผู้ซื้อ จะต้องเป็นผู้รับผลประโยชน์ของบัญชีและทำธุรกรรมบนไซต์ในนามของตัวเองเท่านั้น Shopee อาจขอข้อมูลส่วนบุคคลของผู้ขายหรือผู้ซื้อ เช่น สำเนาบัตรประชาชน รายละเอียดบัญชีธนาคารและ/หรือเอกสารอื่นใดที่จำเป็น เพื่อใช้ในการตรวจสอบซึ่งรวมถึงการตรวจสอบที่จำเป็นโดยผู้ให้บริการดำเนินการชำระเงินและผู้ให้บริการจัดส่งสินค้ารายอื่น ผู้ขาย/ผู้ซื้อยินยอมให้ Shopee ใช้หรือให้บุคคลภายนอกซึ่งข้อมูลส่วนบุคคลของผู้ขาย/ผู้ซื้อเพื่ออำนวยความสะดวกในการใช้ไซต์ของผู้ขาย/ผู้ซื้อ นอกจากนี้ ผู้ขาย/ผู้ซื้ออนุญาตให้ Shopee ใช้ข้อมูลส่วนบุคคลของผู้ขาย/ผู้ซื้อเพื่อทำการซักถามที่เราพิจารณาว่าจำเป็นต่อการตรวจสอบความถูกต้องของข้อมูลประจำตัวของผู้ขาย/ผู้ซื้อกับหน่วยงานที่เหมาะสม เช่น ธนาคารของผู้ขาย/ผู้ซื้อ สำหรับรายละเอียดเพิ่มเติมเกี่ยวกับวิธีการที่ Shopee ดำเนินการกับข้อมูลส่วนบุคคลของคุณ โปรดดูที่หน้านโยบายความเป็นส่วนตัว
 
13.4    Shopee Guarantee เป็นบริการเสริมซึ่งแยกต่างหากจากข้อผูกพันระหว่างผู้ซื้อและผู้ขายภายใต้กฎหมายที่เกี่ยวข้อง ซึ่งในข้อผูกพันนั้นผู้ซื้อและผู้ขายอาจมีสิทธิและหน้าที่ระหว่างกันมากกว่าที่กำหนดไว้ใน Shopee Guarantee และ Shopee Guarantee ไม่ได้มีจุดมุ่งหมายหรือออกแบบมาเพื่อช่วยผู้ซื้อหรือผู้ขายในการปฏิบัติตามข้อผูกพันตามกฎหมายของตัวเอง ซึ่งคู่สัญญาแต่ละฝ่ายจะยังคงรับผิดชอบแต่เพียงผู้เดียว และ Shopee จะไม่รับผิดจากกรณีดังกล่าวโดยไม่มีข้อจำกัด Shopee Guarantee ไม่ถือเป็นการรับประกันผลิตภัณฑ์
 
13.5    ผู้ซื้อและผู้ขายรับทราบและตกลงว่าการตัดสินใจของ Shopee (รวมถึงการอุทธรณ์) ที่เกี่ยวกับหรือเกี่ยวเนื่องกับประเด็นใดที่เกี่ยวข้องกับ Shopee Guarantee ถือเป็นที่สิ้นสุด
 
13.6    เพื่อไม่ให้เกิดข้อกังขา ธุรกรรมใดๆ ที่ไม่ได้ทำผ่านทางไซต์จะไม่ได้รับความคุ้มครองจากนโยบาย Shopee Guarantee โปรดคลิกที่ลิงก์ นี้ 
 
14.    ระบบการให้รางวัล SHOPEE COIN
 
14.1    ผู้ใช้อาจได้แต้มส่วนลด (“Shopee Coin”) โดยการซื้อสินค้าบนไซต์ด้วยการใช้ระบบ Shopee Guarantee หรือผ่านการมีส่วนร่วมในกิจกรรมอื่นของ Shopee ตามที่ Shopee อาจพิจารณาเป็นครั้งคราว (“กิจกรรมที่มีสิทธิ”) ตามอัตราการแลกเปลี่ยนที่ Shopee กำหนดอันเป็นดุลยพินิจแต่เพียงผู้เดียว โดยปกติแล้วจะมีการให้เครดิต Shopee Coin แก่บัญชีผู้ใช้เมื่อมีการทำธุรกรรมสำเร็จหรือกิจกรรมที่ Shopee อนุมัติเสร็จสิ้นลง คุณมีสิทธิเข้าร่วมในระบบการให้รางวัล Shopee Coin ถ้าคุณเป็นผู้ใช้และบัญชีของคุณไม่ได้ยกเว้นคุณอย่างชัดเจนจากการเข้าร่วม
 
14.2    ธุรกรรมที่ไม่ได้ดำเนินการให้เสร็จสิ้นบนไซต์โดยใช้ Shopee Guarantee ไม่มีสิทธิในระบบการให้รางวัล Shopee Coin ทั้งนี้ Shopee อาจยกเว้นประเภท/รายการสินค้าจากระบบการให้รางวัล Shopee Coin ตามดุลยพินิจแต่เพียงฝ่ายเดียว
 
14.3    Shopee Coin ไม่มีมูลค่าเป็นเงินตรา ไม่อาจก่อตั้งสิทธิในทรัพย์สินของคุณและไม่สามารถซื้อ ขาย โอน หรือแลกเป็นเงินสดได้
 
14.4    ภายใต้กฎระเบียบและข้อบังคับของ Shopee ที่ Shopee กำหนด เปลี่ยนแปลง หรือปรับเปลี่ยนเป็นครั้งคราว และภายใต้ข้อจำกัดที่ Shopee กำหนดตามดุลยพินิจแต่เพียงผู้เดียวของตน ผู้ใช้อาจแลก Shopee Coin ได้โดยการส่งคำขอถึง Shopee และใช้ Shopee Coin เพื่อหักกลบกับราคาซื้อสินค้าที่เลือกเมื่อทำการซื้อบนไซต์ตามที่ Shopee ได้แจ้งเป็นครั้งคราว การคืนเงินทุกครั้งต้องอยู่ภายใต้นโยบายการคืนเงินและคืนสินค้าของ Shopee ภายใต้ข้อ 14.4 นี้
 
14.5    Shopee Coin ที่คุณแลกจะถูกหักจากยอด Shopee Coin คงเหลือของคุณ Shopee Coin แต่ละหน่วยมีวันหมดอายุ โปรดตรวจสอบรายละเอียดบัญชีของคุณบนไซต์เกี่ยวกับยอดคงเหลือและวันหมดอายุของ Shopee Coin
 
14.6    เราอาจแจ้งคุณว่า Shopee Coin โบนัสจะเป็นรางวัลสำหรับกิจกรรมที่มีสิทธิใดโดยเฉพาะเป็นครั้งคราว ซึ่งรวมถึงแต่ไม่จำกัดเฉพาะการที่คุณซื้อจากผู้ขายใดโดยเฉพาะ หรือการเชิญชวนข้อเสนอส่งเสริมการขายใดโดยเฉพาะ เราจะแจ้งข้อกำหนดเกี่ยวกับรางวัลโบนัสดังกล่าวแก่คุณหากมี เป็นครั้งคราว
 
14.7    ถ้าคุณมีข้อพิพาทเกี่ยวกับจำนวน Shopee Coin ที่คุณได้เป็นรางวัลจากกิจกรรมที่มีสิทธิ ข้อพิพาทดังกล่าวต้องทำภายในหนึ่ง (1) เดือนนับแต่วันกิจกรรมที่มีสิทธิ เราอาจขอให้คุณให้พยานหลักฐานสนับสนุนข้อเรียกร้องของคุณ
 
14.8    Shopee ไม่รับประกันและไม่รับผิดชอบอย่างใดๆอันเนื่องมาจากภาษีที่เกิดขึ้นจากการใช้ Shopee Coin คุณจะต้องตรวจสอบกับที่ปรึกษาด้านภาษีของคุณว่าการรับ Shopee Coin มีผลต่อสถานะทางภาษีของคุณหรือไม่
 
14.9    Shopee สงวนสิทธิ์ใน (1) การยกเลิกระบบการให้รางวัล Shopee Coin ได้ตลอดเวลาตามดุลยพินิจแต่เพียงผู้เดียวของตน และ (2) ยกเลิกหรือระงับสิทธิของผู้ใช้ในการเข้าร่วมระบบการให้รางวัล Shopee Coin ซึ่งรวมถึงความสามารถในการได้รับและแลก Shopee Coin ตามดุลยพินิจแต่เพียงผู้เดียวของตน

14.10    ในกรณีที่ผู้ซื้อดำเนินการขอคืนเงิน/คืนสินค้าภายหลังจากได้รับ Shopee Coins ทางแพลตฟอร์มขอสงวนสิทธิ์ในการเรียกคืน Shopee Coins ที่ได้รับดังกล่าว หากผู้ซื้อได้ใช้ Shopee Coins ไปแล้วก่อนหน้าการยื่นคำขอ ยอดคงเหลือ Shopee Coins ในบัญชีของผู้ซื้อจะปรากฏเป็นยอดติดลบ และ Shopee จะดำเนินการหักยอดติดลบดังกล่าวจากยอดสะสม Shopee Coins ของผู้ซื้อในภายหลัง หากพบว่าบัญชีผู้ใช้งานมีความเกี่ยวข้องโดยตรงหรือโดยอ้อมกับบัญชีที่ต้องสงสัยว่ามีส่วนเกี่ยวข้องกับการกระทำทุจริตดังกล่าว หรือมียอด Shopee Coins ติดลบ Shopee ขอสงวนสิทธิในการยกเลิกหรือระงับความสามารถของบัญชีที่เกี่ยวข้องในการรับหรือแลก Shopee Coins และ/หรือระงับการออก Shopee Coins ให้แก่บัญชีดังกล่าวจนกว่าจะพ้นระยะเวลา Shopee Guarantee
  
15.    SHOPEE COIN CASHBACK VOUCHER
 
15.1    ผู้ใช้อาจมีสิทธิได้รับ voucher จากการซื้อสินค้าที่เข้าร่วมรายการ ซึ่งจะทำให้ได้รับ Shopee Coin เพิ่มเติม (“Shopee Coin Cashback Voucher”) เมื่อได้มีการทำธุรกรรมซื้อขายสมบูรณ์และได้มีการใช้ Shopee Coin Cashback Voucher สำหรับธุรกรรมนั้นแล้ว Shopee Coin ส่วนที่ได้รับเพิ่มเติมจะถูกนำส่งเข้าไปในบัญชีผู้ใช้ตามอัตราการแลกเปลี่ยนที่กำหนดไว้ในเงื่อนไขและข้อกำหนดของ Shopee Coin Cashback Voucher ดังกล่าว (“อัตรา Shopee Coin ที่ได้รับเพิ่ม”) หรือตามที่ Shopee เป็นผู้กำหนดตามดุลยพินิจของ Shopee แต่เพียงผู้เดียว ทั้งนี้ Shopee Coin ที่ได้รับเพิ่มและได้นำส่งเข้าบัญชีภายหลังจากที่ได้มีการใช้ Shopee Coin Cashback Voucher นั้น จะอยู่ภายใต้เงื่อนไขและข้อกำหนดเช่นเดียวกันกับของ Shopee Coin ทั่วไป (รวมถึงระยะเวลาหมดอายุ)
 
15.2    Shopee อาจให้สิทธิผู้ขายในการจัดทำ Shopee Coin Cashback Voucher ของตนเอง (“Seller Cashback Voucher”) ซึ่งผู้ซื้อสามารถนำไปใช้กับสินค้าที่เข้าร่วมรายการของร้านค้าของผู้ขายได้ หากคุณเป็นผู้ขายที่ได้จัดทำ Seller Coin Cashback Voucher แล้ว ถือว่าคุณได้ตกลงยอมรับเงื่อนไขและข้อกำหนดในข้อนี้ทุกประการ
 
15.3    ในการจัดทำ Seller Coin Cashback Voucher นั้น ผู้ขายจะเป็นผู้กำหนด อัตรา Shopee Coin ที่ได้รับเพิ่ม ตามดุลยพินิจของผู้ขายเอง และผู้ขายจะรับผิดชอบความถูกต้องของ อัตรา Shopee Coin ที่ได้รับเพิ่มดังกล่าว
 
15.4    ในการทำธุรกรรมซื้อขายแต่ละครั้ง หากผู้ซื้อได้มีการใช้ Seller Cashback Voucher ผู้ขายจะต้องชำระเงินแก่ Shopee ในมูลค่าเท่ากับจำนวนของ Shopee Coin ที่ผู้ซื้อได้รับเพิ่มและได้นำส่งเข้าบัญชีของผู้ซื้อแล้ว (“มูลค่า Coin Cashback”) โดยมูลค่า Coin Cashback นี้จะคำนวณเป็นเงินบาทตามจำนวนของ Shopee Coin ที่ผู้ซื้อได้รับเพิ่มและได้นำส่งเข้าบัญชีของผู้ซื้อแล้ว ในอัตรา 1 Coin เท่ากับ 1 บาท ทั้งนี้ มูลค่า Coin Cashback จะยังไม่รวมภาษีมูลค่าเพิ่ม (VAT) (“จำนวนภาษีของ Coin Cashback”) และผู้ขายจะเป็นผู้ชำระภาษีของ Coin Cashback ดังกล่าว
 
15.5    ภายหลังจากที่ได้ทำธุรกรรมซื้อขายสำเร็จแล้ว Shopee จะหัก มูลค่า Coin Cashback และ จำนวนภาษีของ Coin Cashback ออกจากเงินค่าสินค้าของผู้ซื้อ แล้วจึงโอนมูลค่าคงเหลือให้แก่ผู้ขายตามข้อ 11.2 โดย Shopee จะออกใบเสร็จรับเงินหรือใบกำกับภาษีสำหรับมูลค่า Coin Cashbackและ จำนวนภาษีของ Coin Cashback ต่อเมื่อมีการร้องขอจากผู้ขาย ทั้งนี้ เพื่อให้เกิดความชัดเจน มูลค่า Coin Cashbackและ จำนวนภาษีของ Coin Cashback นี้ เป็นค่าใช้จ่ายส่วนที่เพิ่มมาจากค่าธรรมเนียมหรือภาษีอื่นตามที่ระบุไว้ในเงื่อนไขการให้บริการนี้
 
15.6    มูลค่า Coin Cashbackและ จำนวนภาษีของ Coin Cashback นั้นไม่สามารถแลกเปลี่ยนคืนได้ไม่ว่าในกรณีใดๆ
   
16.    การจัดส่ง
 
16.1    ในกรณีที่ผู้ขายแจ้ง Shopee ว่าผู้ขายจะเป็นผู้ดำเนินการจัดส่งสินค้า ผู้ขายจะมีหน้าที่ในการจัดส่งสินค้าตามข้อมูลที่ได้รับจากผู้ซื้อ โดย Shopee จะแจ้งให้ผู้ขายทราบเมื่อ Shopee ได้รับเงินค่าสินค้าของผู้ซื้อจากผู้ซื้อแล้ว เพื่อให้ผู้ขายดำเนินการจัดส่งสินค้า โดยผู้ขายจะต้องใช้ความพยายามอย่างเต็มที่ในการทำให้แน่ใจว่าผู้ซื้อได้รับสินค้าที่ซื้อภายในระยะเวลาของ Shopee Guarantee หรือระยะเวลาตามที่ผู้ขายระบุไว้ (สำหรับการชำระเงินแบบออฟไลน์) ในรายการสินค้าของผู้ขาย และผู้ขายต้องเป็นผู้รับผิดชอบค่าจัดส่งสินค้าต่อผู้ขนส่ง (ซึ่งผู้ขายอาจเรียกเก็บจากผู้ซื้ออีกต่อหนึ่งได้) รวมถึงป็นผู้รับภาระความเสี่ยงภัยทั้งหมดที่เกี่ยวกับการจัดส่งสินค้าที่ซื้อ
 
16.2    Shopee มีการให้บริการแพลตฟอร์มออนไลน์ต่างหาก ที่ให้ผู้ใช้สามารถทำสัญญากับบุคคลภายนอกที่เป็นผู้ให้บริการขนส่งพัสดุ (“พาร์ทเนอร์ผู้ขับขี่”) ในการให้บริการจัดส่งพัสดุสินค้าที่สั่งซื้อจากผู้ขายผ่านไซต์ และบริการอื่นๆ ที่เกี่ยวข้อง ภายใต้เงื่อนไขดังต่อไปนี้
 
16.2.1    การว่าจ้างพาร์ทเนอร์ผู้ขับขี่ดังกล่าว (i) อยู่ภายใต้สัญญาที่แยกต่างหากระหว่างผู้ใช้กับพาร์ทเนอร์ผู้ขับขี่รายที่เกี่ยวข้อง (และ Shopee ไม่มีความรับผิดใดๆ ที่เกี่ยวข้องกับการว่าจ้างดังกล่าง) (ii) ผู้ใช้จะต้องรับผิดชอบค่าใช้จ่ายและค่าธรรมเนียมที่เกี่ยวข้อง และ (iii) อยู่ภายใต้เงื่อนไขการให้บริการ Express Delivery – ส่งด่วนภายในวัน (แล้วแต่กรณี) ตลอดจนเงื่อนไขอื่นใด (รวมถึง เงื่อนไขเกี่ยวกับพัสดุที่ไม่สามารถจัดส่งโดยพาร์ทเนอร์ผู้ขับขี่) ซึ่ง Shopee อาจแจ้งให้ทราบเป็นครั้งคราว และ

 
16.2.2    ผู้ขายรับทราบและตกลงว่า ในกรณีที่ผู้ซื้อเลือกที่จะว่าจ้างพาร์ทเนอร์ผู้ขับขี่ในการจัดส่งสินค้าที่สั่งซื้อจากผู้ขาย ผู้ขายจะต้องจัดการให้สินค้าดังกล่าวพร้อมสำหรับการมารับสินค้าโดยพาร์ทเนอร์ผู้ขับขี่ ภายในกำหนดเวลาและภายใต้มาตรการที่กำหนดไว้ใน เงื่อนไขการเปิดตัวเลือกช่องทางการจัดส่งสินค้าด้วยบริการ Express Delivery – ส่งด่วนภายในวัน สำหรับผู้ขาย และมาตรการอื่นใดที่ Shopee แจ้งให้ทราบเป็นครั้งคราว ในกรณีที่ผู้ขายไม่ปฏิบัติตามข้อกำหนดดังกล่าว Shopee อาจดำเนินการ หรือใช้มาตรการใดๆ โดยดุลพินิจของ Shopee แต่เพียงผู้เดียว ซึ่งรวมถึง แต่ไม่จำกัดเฉพาะ การเรียกเก็บค่าธรรมเนียมการจัดส่งสินค้าเพิ่มเติมจากผู้ขาย การยกเลิกคำสั่งซื้อที่เกี่ยวข้อง การออกหนังสือเตือน และ/หรือ ระงับ และ/หรือ ยกเลิกบัญชีของผู้ขาย
 
16.3    ในกรณีที่ข้อ 16.1 หรือ ข้อ 16.2 ไม่ใช้บังคับ หรือในกรณีที่การจัดส่งเป็นไปตามข้อกำหนด นโยบาย หรือเงื่อนไขอื่นใดที่ Shopee กำหนดไว้ ผู้ขายและผู้ซื้อรับทราบและตกลงให้บริษัท เอสพีเอ็กซ์ เอ็กซ์เพรส (ประเทศไทย) จำกัด (“เอสพีเอ็กซ์ เอ็กซ์เพรส”) เป็นผู้ให้บริการจัดส่งสินค้าที่มีการขายผ่านไซต์ทั้งหมด ยกเว้นธุรกรรมระหว่างประเทศ โดยผู้ขายและผู้ซื้อต้องผูกพันตาม ข้อกำหนดในการให้บริการของเอสพีเอ็กซ์ เอ็กซ์เพรส และข้อกำหนด เงื่อนไข และนโยบายอื่นๆ ที่เกี่ยวข้อง
 
เพื่อมิให้มีข้อสงสัย ผู้ขายเป็นผู้มีหน้าที่ในการชำระเงินค่าจัดส่งให้แก่ เอสพีเอ็กซ์ เอ็กซ์เพรส แต่ Shopee และ/หรือ เอสพีเอ็กซ์ เอ็กซ์เพรส อาจให้บริการเรียกเก็บเงินดังกล่าวจากผู้ซื้อแทนผู้ขาย และอาจหักเงินจำนวนดังกล่าวจากเงินค่าสินค้าของผู้ซื้อเมื่อ เอสพีเอ็กซ์ เอ็กซ์เพรส ได้ให้บริการจัดส่งสินค้าตามคำสั่งจัดส่งสินค้าแล้ว
 
16.4    Shopee และ/หรือ เอสพีเอ็กซ์ เอ็กซ์เพรส ไม่มีความเกี่ยวข้องและไม่จำต้องรับผิดใดๆ ต่อผู้ซื้อ ผู้ขาย และ/หรือ บุคคลอื่นใด สำหรับความผิดหรือความเสียหายหรือสูญหายที่เกิดขึ้นจากหรือเกี่ยวเนื่องกับกรณีที่ผู้ขายเป็นผู้ดำเนินการจัดส่งสินค้าโดยมิได้ใช้บริการของเอสพีเอ็กซ์ เอ๊กซ์เพรส รวมถึงการจัดส่งสินค้าที่ดำเนินการจัดส่งโดยผู้ขายเอง (เช่น Seller’s own fleet) หรือที่ดำเนินการจัดส่งผ่านช่องทางอื่นใดที่ไม่ได้เชื่อมต่อผ่านทางไซต์
 
16.5    สำหรับธุรกรรมระหว่างประเทศ ผู้ใช้เข้าใจและยอมรับว่าหากสินค้าที่วางจำหน่ายได้ถูกระบุว่าเป็นสินค้าที่จะจัดส่งมาจากต่างประเทศแล้ว สินค้าดังกล่าวเป็นสินค้าที่จำหน่ายโดยผู้ขายที่อยู่นอกประเทศไทย และการนำเข้าและส่งออกสินค้าดังกล่าวจะอยู่ภายใต้กฎหมายและข้อบังคับท้องถิ่นของประเทศนั้นๆ ผู้ใช้ควรทำความเข้าใจกับข้อจำกัดการนำเข้าและส่งออกทั้งหมดที่ใช้กับประเทศปลายทางที่กำหนด ผู้ใช้ทราบว่า Shopee ไม่อาจให้คำแนะนำทางกฎหมายหรือคำแนะนำใดๆ ในเรื่องนี้และตกลงว่า Shopee ไม่ต้องรับผิดต่อความเสี่ยงหรือความเสียหายใดๆ ทั้งหมดที่เกี่ยวกับการนำเข้าและส่งออกสินค้าดังกล่าวมายังประเทศไทย
 
17.    การยกเลิก การคืนสินค้าและการคืนเงิน
 
17.1    ในกรณีที่การจัดส่งนั้นไม่ได้รองรับโดยช้อปปี้ ผู้ซื้อสามารถยกเลิกคำสั่งซื้อได้ก่อนที่ผู้ขายจะเตรียมสินค้าเพื่อจัดส่งเท่านั้น และนับตั้งแต่วันที่ 3 ตุลาคม 2567 เป็นต้นไป ในกรณีที่การจัดส่งนั้นรองรับโดยช้อปปี้ ผู้ซื้อจะสามารถยกเลิกคำสั่งซื้อได้โดยไม่ต้องได้รับการอนุมัติจากผู้ขาย (เว้นแต่เป็นสินค้าบางประเภทตามที่ระบุไว้ในนโยบายของ Shopee หรือ บทความ ซึ่งรวมถึง Link ที่ปรากฏอยู่บนไซต์) ทั้งนี้ไม่ว่าจะก่อนหรือหลังจากที่ผู้ขายกดจัดการคำสั่งซื้อ อย่างไรก็ดี ไม่ว่าจะเป็นสินค้าประเภทใดก็ตาม หากผู้ขายกดจัดการคำสั่งซื้อแล้ว ผู้ซื้อจะสามารถยกเลิกคำสั่งซื้อได้เฉพาะในกรณีที่ผู้ขาย ยังมิได้ส่งมอบพัสดุให้กับผู้ขนส่งเท่านั้น 
 
17.2    ผู้ซื้อสามารถยื่นคำร้องขอคืนสินค้าที่ซื้อและคืนเงินค่าสินค้าของผู้ซื้อก่อนวันหมดเขตระยะเวลาของ Shopee Guarantee ถ้าเหมาะสม โดยเป็นไปตามนโยบายการคืนเงินและคืนสินค้าของ Shopee โปรดดูรายละเอียดเพิ่มเติมจากนโยบายการคืนเงินและคืนสินค้าของ Shopee
 
17.3    Shopee สงวนสิทธิ์ในการยกเลิกธุรกรรมบนไซต์และผู้ซื้อตกลงว่าการเยียวยาแก่ผู้ซื้อมีอย่างเดียวคือการได้รับการคืนเงินค่าสินค้าที่ผู้ซื้อได้ชำระไว้เท่านั้น
 
17.4    ในกรณีที่มีการยกเลิก การคืนสินค้าและการคืนเงิน คุณตกลงให้ Shopee หรือตัวแทนที่ได้รับอนุญาตทำการคืนเงินค่าสินค้าของผู้ซื้อหรือค่าธรรมเนียมอื่นใดผ่านทาง ShopeePay Wallet หรือ Shopee Seller Balance เท่านั้น
 
17.5    ถ้าคุณได้แลก Shopee Coin ในการทำธุรกรรมของคุณและคุณได้รับการคืนเงินสำเร็จตามนโยบายการคืนเงินและคืนสินค้าของ Shopee เช่นนี้ Shopee จะคืนเงินที่คุณได้จ่ายไปตามจริงสำหรับสินค้าและคืนเครดิต Shopee Coin ที่แลกคืนแก่บัญชีของคุณแยกต่างหาก
  
18.    ความรับผิดชอบของผู้ขาย
 
18.1    ผู้ขายควรจัดการและตรวจสอบอย่างเหมาะสมว่าข้อมูลที่เกี่ยวข้อง เช่น ราคาและรายละเอียดสินค้า จำนวนสินค้าคงคลัง และข้อกำหนดและเงื่อนไขในการขายได้รับการอัปเดตในบัญชีรายชื่อสินค้าของผู้ขาย และไม่โพสต์ข้อมูลที่ไม่ถูกต้องหรือทำให้เข้าใจผิด
 
18.2    ราคาสินค้าที่จะขายกำหนดโดยผู้ขายตามดุลยพินิจของผู้ขายเอง จำนวนเงินทั้งหมดที่จะเรียกเก็บกับผู้ซื้อจะรวมราคาสินค้าค่าจัดส่ง และค่าใช้จ่ายอื่นๆ เช่น ภาษีขาย ภาษีมูลค่าเพิ่ม ภาษีศุลกากร เป็นต้น และผู้ขายจะไม่เรียกเก็บเงินดังกล่าวจากผู้ซื้อเพิ่มเติมและแยกต่างหาก
 
ผู้ขายตกลงว่า Shopee มีสิทธิ (แต่ไม่มีหน้าที่) ในการจัดกิจกรรมส่งเสริมการขาย เพื่อกระตุ้นการทำธุรกรรมระหว่างผู้ซื้อและผู้ขายและธุรกรรมอื่นๆ บนไซต์ ซึ่งรวมไปถึงแต่ไม่จำกัดเพียงการลด ให้ส่วนลด หรือคืนเงินค่าธรรมเนียม หรือด้วยวิธีการอื่นๆ เป็นครั้งคราว ตามดุลพินิจของ Shopee ทั้งนี้ Shopee อาจเรียกเก็บค่าใช้จ่ายทั้งหมดหรือบางส่วนในการจัดกิจกรรมส่งเสริมการขายหรือค่าธรรมเนียมการเข้าร่วมกิจกรรมส่งเสริมการขายจากผู้ขาย โดย Shopee จะแจ้งหลักเกณฑ์ เงื่อนไขสำหรับกิจกรรมส่งเสริมการขายนั้นๆ ให้ผู้ขายทราบ โดยหากผู้ขายไม่ประสงค์จะเข้าร่วมกิจกรรมดังกล่าว ผู้ขายมีหน้าที่ต้องแจ้งยกเลิกการเข้าร่วมกิจกรรมส่งเสริมการขายต่อ Shopee เป็นลายลักษณ์อักษร ภายในระยะเวลาทดลองเข้าร่วมกิจกรรมส่งเสริมการขาย หรือภายในระยะเวลาที่ Shopee กำหนด (แล้วแต่กรณี) มิฉะนั้น จะถือว่าผู้ขายตกลงยินยอมที่จะปฏิบัติตามหลักเกณฑ์ เงื่อนไข และวิธีการสำหรับกิจกรรมส่งเสริมการขายที่เกี่ยวข้อง รวมไปถึงการชำระค่าใช้จ่ายหรือค่าธรรมเนียมการเข้าร่วมกิจกรรมส่งเสริมการขาย (ถ้ามี)) แล้ว
 
18.3    เพื่อจุดประสงค์ในการส่งเสริมการขายสินค้าที่ลงรายการไว้โดยผู้ขาย Shopee อาจโพสต์รายการดังกล่าว (ตามราคาที่ปรับแล้ว) บนเว็บไซต์ของบุคคลภายนอก (เช่น ไซต์พอร์ทัลและไซต์เปรียบเทียบราคา) รวมถึงเว็บไซต์อื่นๆ (ในประเทศหรือต่างประเทศ) ที่ดำเนินการโดย Shopee
 
18.4    ผู้ขายจะต้องออกใบเสร็จรับเงิน สลิปบัตรเครดิต หรือใบกำกับภาษีให้แก่ผู้ซื้อเมื่อร้องขอ
 
18.5    ผู้ขายทราบและตกลงว่าผู้ซื้อจะรับผิดชอบการเสียภาษี ศุลกากร และอากรทั้งหมดสำหรับสินค้าที่ขายและ Shopee ไม่อาจให้คำแนะนำทางกฎหมายหรือภาษีในเรื่องนี้ได้ เนื่องจากกฎหมายและข้อบังคับด้านภาษีอาจมีการเปลี่ยนแปลงเป็นครั้งคราว ดังนั้น จึงแนะนำว่าหากมีข้อสงสัย ผู้ขายควรขอคำแนะนำจากผู้เชี่ยวชาญ
 
18.6    ผู้ขายรับทราบและตกลงว่าหากผู้ขายละเมิดนโยบายใดๆ ของ Shopee จะส่งผลให้มีการดำเนินการต่างๆ ดังที่ระบุไว้ในข้อ 7.1
  
19.    การให้บริการเสริมโดย Shopee
 
19.1    Shopee ให้บริการโฆษณาแบบค้นหา ads (Search Ads) และ/หรือบริการโฆษณาอื่น ซึ่งรวมถึงบริการโฆษณาแบบแสดง ads (“Display Ads”) และบริการโฆษณาแบบบูสท์ ads (“Boost Ads”) (ต่อไปนี้จะเรียกว่า “บริการโฆษณา Paid Advertising”) ผ่านบนหน้าเว็บไซต์บริการโฆษณา Paid Advertising (Paid Advertising Site) แบบต่อเนื่องเป็นประจำ (ongoing basis) และช้อปปี้อาจเสอนขายบริการโฆษณา Paid Advertising บนหน้าเว็บไซต์เครื่องมือทางการตลาด (Marketing Tools Site) โดยจัดเป็นแพ็คเกจรวมกับเครื่องมือทางการตลาดอื่นๆ (เช่น คูปองส่วนลดสินค้า คูปองส่วนลดร้านค้า และเครดิตโฆษณา เป็นต้น) สำหรับแคมเปญการตลาดอันหนึ่งอันใดที่ช้อปปี้เป็นผู้จัดขึ้นเป็นครั้งคราว (“Campaign Package”) ผู้ขายสามารถซื้อและติดตามสถานะของคำสั่งซื้อของบริการโฆษณา Paid Advertising และ/หรือ Campaign Package ได้
 
19.2    Shopee จะให้บริการโฆษณา Paid Advertising และ Campaig Package ภายใต้เงื่อนไขการให้บริการนี้ และสื่อคำอธิบายอื่นใดที่ได้แสดงไว้บนไซต์นี้ เว็บไซต์บริการโฆษณา (Paid Advertising Site) เว็บไซต์เครื่องมือทางการตลาด (Marketing Tools Site) หรือการบอกกล่าวอื่นใดเป็นลายลักษณ์อักษรไปยังผู้ขาย (ต่อไปนี้เรียกรวมกันว่า “กฎการให้บริการ”) ผู้ขายที่ได้ซื้อบริการโฆษณา Paid Advertising และ/หรือ Campaign Package ตกลงผูกพันตามกฎการให้บริการ หากคุณไม่ยอมรับที่จะผูกพันตามกฎการให้บริการดังกล่าว กรุณาอย่าทำการซื้อบริการโฆษณา Paid Advertising หรือ Campaign Package
 
19.3    ในการสั่งซื้อ บริการโฆษณา Paid Advertising และ/หรือ Campaign Package คุณจะต้องเป็นผู้ขายที่สามารถซื้อบริการดังกล่าวได้ตามกฎการให้บริการ และในขณะที่คุณซื้อและชำระค่าบริการโฆษณา Paid Advertising และ/หรือ Campaign Package บัญชีของคุณจะต้องไม่ถูกระงับอยู่
 
19.4    คุณสามารถสั่งซื้อบริการ Display Ads ผ่านทางศูนย์ผู้ขาย (Seller Centre) โดยการตั้งค่าวันโฆษณาและงบสำหรับโฆษณาที่คุณต้องการ และ Shopee จะพยายามอย่างเต็มที่ตามทางปฏิบัติทางการค้าในการดำเนินการตามการสั่งบริการ Display Ads ของคุณ แต่เราไม่รับประกันว่า (i) กำหนดวันที่ผู้ขายตั้งค่าไว้ และ/หรือ (ii) ยอดการรับชมตามงบประมาณที่ผู้ขายกำหนดไว้จะสามารถเป็นไปโดยสมบูรณ์ เพื่อปราศจากข้อสงสัย Shopee สงวนสิทธิ์ในการปฏิบเสธการให้บริการ Display Ads ที่คุณสั่ง (ไม่ว่าบางส่วนหรือทั้งหมด) ภายใต้ดุลพินิจเด็ดขาดของเรา โดยอาจบอกกล่าวหรือไม่บอกกล่าวแก่ผู้ขาย นอกจากนี้ Shopee สงวนสิทธิ์ในการเปลี่ยนแปลงค่าบริการในกรณีที่ผู้ขายขอแก้ไขหรือยกเลิกคำสั่ง Display Ads ของคุณ ทั้งนี้ ภายหลังจากที่เราได้ให้บริการโฆษณา Display Ads แล้ว Shopee จะเรียกเก็บเงินจากผู้ขายโดยคำนวณจากยอดการรับชมที่ได้รับตามจริง และผู้ขายจะต้องชำระเงินตามที่เรียกเก็บตามข้อกำหนดและเงื่อนไขที่ระบุไว้ในใบแจ้งหนี้นั้น ข้อมูลการส่งเรียกเก็บหนี้ที่ผู้ขายได้ให้ไว้จะใช้สำหรับใบแจ้งหนี้และใบกำกับภาษีที่ออกสำหรับบริการโฆษณา Display Ads ทั้งนี้ ผู้ขายมีหน้าที่รับผิดชอบในการให้ข้อมูลที่ถูกต้องก่อนการส่งคำสั่งซื้อบริการ Display Ads ใดๆ หากมีข้อผิดพลาดของข้อมูลสำหรับการแจ้งหนี้ที่คุณได้ให้ไว้ซึ่งอาจส่งผลกระทบต่อการระบุข้อมูลที่ไม่ถูกต้องลงในใบแจ้งหนี้และใบกำกับภาษี จะถือเป็นความรับผิดชอบของผู้ขายเอง โดย Shopee สงวนสิทธิ์ในการปฏิเสธการขอแก้ไขใบแจ้งหนี้อันเนื่องมาจากข้อมูลที่ไม่ถูกต้องที่ได้ให้ไว้โดยผู้ขาย
 
19.5    คุณสามารถซื้อบริการโฆษณา Search Ads, Boost Ads and Discovery Ads ได้โดยการซื้อเครดิตโฆษณาจาก หน้าเว็บไซต์บริการโฆษณา Paid Advertising หรือไซต์อื่นใด (“เครดิตโฆษณา”) และค่าธรรมเนียมสำหรับบริการโฆษณา Search Ads and Discovery Ads จะชำระโดยหักออกจาก เครดิตโฆษณา (Advertising Credits) ตามจำนวนคลิกเข้าชมโฆษณาตามที่ Shopee กำหนด ซึ่งเครดิตการโฆษณาทั้งหมดจะต้องถูกคิดคำนวณภาษีมูลค่าเพิ่ม ในกรณีที่คุณซื้อบริการโฆษณาโดยการซื้อเครดิตโฆษณาประเภทแพ็คเกจเครดิต (Ads Credit Packages) จำนวนเครดิตโฆษณาทั้งหมดที่ซื้อจะมีอายุการใช้งานภายในระยะเวลาที่กำหนดสำหรับแต่ละแพ็คเกจเครดิตและตามที่ได้แสดงไว้ในหน้าชำระเงิน (Checkout page) และในกรณีที่คุณซื้อบริการโฆษณาโดยการใช้ส่วนลดจาก Ads Credit Voucher จำนวนเครดิตโฆษณาในส่วนที่ซื้อจากการใช้ส่วนลด Ads Credit Voucher จะมีอายุการใช้งานภายในระยะเวลาที่กำหนดตามที่ได้แสดงไว้ในหน้าชำระเงิน (Checkout page)
 
19.6    คุณสามารถซื้อ Campaign Package ได้บนหน้าเว็บไซต์เครื่องมือทางการตลาด (Marketing Tools Site) เมื่อมีการเสนอขาย Campaign Package เป็นครั้งคราว ตามที่ Shopee เป็นผู้กำหนดแต่เพียงผู้เดียว โดยคุณสามารถเลือกช่องทางการชำระเงินที่จัดให้มีโดย Shopee บนหน้าเว็บไซต์เครื่องมือทางการตลาด (Marketing Tools Site)
 
19.7    เว้นแต่จะได้กำหนดไว้เป็นอย่างอื่นในกฎเกณฑ์การให้บริการที่บังคับใช้ คุณไม่สามารถยกเลิกคำสั่งซื้อและ/หรือร้องขอคืนเงินค่าบริการโฆษณา หรือค่าบริการ Campaign Package ภายหลังจากที่คุณได้ทำการชำระเงินเรียบร้อยแล้ว Shopee จะออกใบแจ้งหนี้ในรูปแบบอิเล็กทรอนิกส์สำหรับค่าบริการโฆษณา และ/หรือ ค่าบริการ Campaign Package ที่ซื้อเป็นรายเดือน โดยใบแจ้งหนี้จะระบุชื่อและที่อยู่ที่คุณได้แจ้งไว้ จำนวนเครดิตโฆษณา และ/หรือ Campaign Package ที่ซื้อ และยอดจำนวนเครดิตโฆษณาคงเหลือ ณ วันที่ออกใบแจ้งหนี้ (ถ้ามี)
 
 ทั้งนี้ Shopee อาจให้เครดิตโฆษณาเพื่อเป็นการส่งเสริมการขายโดยไม่มีค่าใช้จ่ายแก่คุณ เครดิตโฆษณาที่ไม่มีค่าใช้จ่ายดังกล่าวจะมีอายุการใช้งานเป็นไปตามรายละเอียดที่กำหนดในแต่ละโปรแกรม หากโปรแกรมใดไม่ได้กำหนดอายุการใช้งานของเครดิตโฆษณาไว้ เครดิตโฆษณาดังกล่าวจะมีอายุการใช้งานเป็นระยะเวลา 1 เดือน นับจากวันที่คุณได้รับเครดิตโฆษณาที่ไม่มีค่าใช้จ่ายนั้น
 
19.8    คุณสามารถเลือกที่จะเติมเงินเครดิตโฆษณา (Advertising Credits) แบบอัตโนมัติ โดยการหักเงินจากยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ในจาก Shopee Seller Balance ของคุณ หรือวิธีการชำระเงินอื่นใดที่จัดให้มีโดย Shopee (“การเติมเงินเครดิตโฆษณาแบบอัตโนมัติ”) หากจำนวนเงินเครดิตโฆษณา (Advertising Credits) ของคุณมีจำนวนคงเหลือต่ำกว่าจำนวนที่คุณกำหนดไว้ (“จำนวนเครดิตโฆษณาขั้นต่ำ”) ทั้งนี้ ณ ตอนที่คุณสมัครใช้บริการเติมเงินเครดิตโฆษณาแบบอัตโนมัติ (Advertising Credits Top Up Feature) คุณอาจเลือกจำนวนเครดิตโฆษณาขั้นต่ำ (Advertising Credits Minimum Amount) และจำนวนสำหรับการเติมเงิน โดยคุณตกลงยินยอมให้เราหักเงินจากจากยอดเงินรับคงเหลือ (Balance) ที่แสดงอยู่ใน Shopee Seller Balance ของคุณเตามเงื่อนไขที่กำหนดไว้ในข้อ 11. และข้อ 12. ของเงื่อนไขการให้บริการนี้
 
19.9    คุณสามารถเลือกที่จะซื้อบริการโฆษณา Search Ads, Discovery Ads and Boost Ads ในเวลาที่คุณได้ลงรายการสินค้าเพื่อจำหน่ายหรือภายหลังจากนั้น เมื่อคุณได้ซื้อบริการโฆษณา Search Ads แล้ว คุณสามารถกำหนดงบ คำสำคัญ ระยะเวลาการทำตลาด (marketing period) ฯลฯ สำหรับสินค้าแต่ละชนิดภายใต้กฎการให้บริการ ทั้งนี้ การให้บริการโฆษณา Search Ads จะเริ่มต้นและสิ้นสุดลงภายในระยะเวลาที่คุณเป็นผู้กำหนด (“ระยะเวลาบริการโฆษณา Paid Advertising”) และไม่สามารถขอคืนเครดิตโฆษณา (Advertising Credits) ได้
 
19.10    นอกเหนือจากหลักเกณฑ์ตามข้อ 6 สินค้าที่ได้ลงรายการไว้บนไซต์จะต้องมีความเหมาะสม และอยู่ภายใต้กฎหมาย กฎเกณฑ์การให้บริการ เงื่อนไขการให้บริการนี้ นโยบายสิ่งของต้องห้ามและสิ่งของที่ถูกจำกัด และกฎเกณฑ์ ข้อกำหนด เงื่อนไข และนโยบายต่างๆ ที่เกี่ยวข้อง คุณเข้าใจและตกลงให้ Shopee มีสิทธิในการดำเนินการใดๆ ตามข้อ 7.1 (รวมถึงการลบรายการสินค้าออก) ได้ทันทีหากมีเนื้อหาไม่เหมาะสมและละเมิดข้อกำหนดดังกล่าว และค่าธรรมเนียมบริการโฆษณา หรือค่าบริการ Campaign Package ที่คุณได้ชำระแล้ว หรือเครดิตโฆษณาที่คุณได้ใช้กับสินค้าที่ได้ถูกลบออกภายใต้ข้อ 19.10 นี้ ไม่สามารถขอคืนได้ไม่ว่าในกรณีใด
 
19.11    คุณเข้าใจและยอมรับว่า Shopee ไม่รับรองหรือรับประกันว่าจำนวนผู้เข้าชมหรือยอดขายของสินค้าของคุณจะเพิ่มขึ้นแต่อย่างใดจากการให้บริการโฆษณา หรือบริการ Campaign Package ดังกล่าว
 
19.12    คุณควรซื้อบริการโฆษณา และ/หรือ Campaign Package ภายหลังจากที่คุณได้พิจารณางบประมาณและวัตถุประสงค์ในการโฆษณาของคุณแล้วเท่านั้น เว้นแต่ได้ระบุไว้ในข้อกำหนดการให้บริการนี้หรือกฎเกณฑ์การให้บริการ Shopee จะไม่รับผิดต่อค่าชดเชยหรือความรับผิดใดๆ (รวมถึงแต่ไม่จำกัดซึ่งค่าใช้จ่ายและผลกำไรที่สูญเสียไปตามจริง) สำหรับผลลัพธ์หรือผลที่ตั้งใจไว้กับบริการโฆษณา หรือ Campaign Package
 
19.13    ไม่ว่าข้อกำหนดการให้บริการนี้จะระบุไว้ว่าอย่างไร หาก Shopee ถูกศาลที่มีอำนาจพิพากษาให้รับผิด (รวมถึงการประมาทเลินเล่ออย่างร้ายแรง) เกี่ยวกับการให้บริการโฆษณา และ/หรือ Campaign Package ใดๆ แล้วนั้น ในการนี้ เท่าที่กฎหมายอนุญาตไว้ ความรับผิดของ Shopee ต่อคุณหรือบุคคลภายนอกจะถูกจำกัดไว้เท่าจำนวนค่าบริการโฆษณา และ/หรือ Campaign Package ที่คุณได้จ่ายไว้เท่านั้น
 
19.14    Shopee อาจจัดให้มีบริการเสริมอื่นๆ บนแพลตฟอร์ม โดยคุณตกลงและรับทราบว่าในการใช้บริการเสริมเหล่านั้น คุณจะต้องปฏิบัติตามข้อกำหนดและเงื่อนไขที่เกี่ยวข้องกับบริการเสริมเหล่านั้นอย่างเคร่งครัด บริการเสริมดังกล่าวรวมถึงแต่ไม่จำกัดเพียง บริการ Shopee Video
 
20.    ค่าธรรมเนียม
 
20.1    Shopee เรียกเก็บค่าธรรมเนียมการให้บริการจากผู้ขายตามประเภทค่าธรรมเนียมการให้บริการ ซึ่งเป็นไปตามข้อกำหนดและเงื่อนไขที่กำหนดไว้ใน นโยบายค่าธรรมเนียม ภายใต้นโยบายของช้อปปี้
 
20.1.1    ค่าธรรมเนียมการขาย
 
Shopee เรียกเก็บค่าธรรมเนียมการทำธุรกรรมการขายจากผู้ขายเมื่อผู้ซื้อทำธุรกรรมการซื้อสินค้าใดๆ สำเร็จ โดยผู้ขายตกลงให้ Shopee หักค่าธรรมเนียมดังกล่าวออกจากเงินค่าสินค้าของผู้ซื้อที่ Shopee จะโอนให้แก่ผู้ขาย (“ค่าธรรมเนียมการขาย”) โดยรายละเอียดเกี่ยวกับการเรียกเก็บค่าธรรมเนียมการขาย อัตราค่าธรรมเนียมการขาย วิธีการคิดคำนวณและเงื่อนไขที่เกี่ยวข้องจะเป็นไปตามข้อกำหนดและเงื่อนไขที่กำหนดไว้ใน นโยบายค่าธรรมเนียม ซึ่งอาจมีการเปลี่ยนแปลงแก้ไขเป็นครั้งคราวตามที่ Shopee เห็นสมควรและจะแจ้งให้ผู้ขาย/ผู้ใช้ทราบผ่านแพลตฟอร์ม
 
20.1.2    ค่าธรรมเนียมการทำธุรกรรม ซึ่งรวมถึงแต่ไม่จำกัดเฉพาะ;
 
(ก)    ค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตหรือบัตรเดบิต และค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตแบบผ่อนชำระ
(ข)    ค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตหรือบัตรเดบิต จะถูกจัดเก็บเมื่อผู้ซื้อได้ชำระค่าสินค้าผ่านบัตรเครดิตหรือบัตรเดบิต ไม่ว่าจะชำระเต็มจำนวนหรือชำระแบบผ่อนชำระ โดย Shopee จะจัดเก็บค่าธรรมเนียมบัตรเครดิตโดยหักค่าธรรมเนียมดังกล่าวออกจากเงินค่าสินค้าของผู้ซื้อที่ Shopee จะโอนให้แก่ผู้ขาย (ต่อไปนี้จะเรียกว่า “ค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตหรือบัตรเดบิต” หรือ “ค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตแบบผ่อนชำระ” แล้วแต่กรณี) โดยที่ผู้ขายจะเป็นฝ่ายรับผิดชอบค่าธรรมเนียมดังกล่าวนี้แต่เพียงผู้เดียว
(ค)    ค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตหรือบัตรเดบิต และค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตแบบผ่อนชำระ จะถูกกำหนดโดย Shopee รายละเอียดเกี่ยวกับการเรียกเก็บค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตหรือบัตรเดบิต อัตราค่าธรรมเนียม วิธีการคิดคำนวณและเงื่อนไขที่เกี่ยวข้องเป็นไปตามข้อกำหนดและเงื่อนไขที่กำหนดไว้ใน นโยบายค่าธรรมเนียม ซึ่งอาจมีการเปลี่ยนแปลงแก้ไขเป็นครั้งคราวตามที่ Shopee เห็นสมควรและจะแจ้งให้ผู้ขาย/ผู้ใช้ทราบผ่านแพลตฟอร์ม
(ง)    ผู้ขายอาจบวกค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตหรือบัตรเดบิตหรือค่าธรรมเนียมการทำธุรกรรมผ่านบัตรเครดิตแบบผ่อนชำระ ไปในราคาสินค้าที่จำหน่ายได้ ในกรณีดังกล่าวผู้ขายตกลงที่จะไม่เรียกเก็บค่าธรรมเนียมอื่นใดที่เกี่ยวข้องกับการใช้บัตรเครดิตหรือบัตรเดบิต จากผู้ซื้อ Shopee สงวนสิทธิในการหยุดหรือยกเลิกการให้บริการบัญชีของผู้ขายหากผู้ขายได้ละเมิดเงื่อนไขดังกล่าวนี้
 
20.1.3    ค่าธรรมเนียมการทำธุรกรรมประเภทอื่นๆ ตามที่ได้กำหนดไว้ใน นโยบายค่าธรรมเนียม ภายใต้นโยบายของช้อปปี้
 
20.2    เมื่อมีการเรียกเก็บค่าธรรมเนียม ค่าธรรมเนียมดังกล่าวอาจมีการคิด GST/VAT และภาษีที่เกี่ยวข้องอื่นๆ รวมเข้าไปด้วย ทั้งนี้ ผู้ขายจะรับผิดชอบค่าภาษีเหล่านั้นเอง เว้นแต่ตกลงกันไว้เป็นอย่างอื่น ผู้ขายรับทราบและตกลงว่า Shopee อาจหักค่าธรรมเนียมและภาษีที่เกี่ยวข้องจากเงินซื้อสินค้าที่ผู้ซื้อชำระไว้ Shopee จะออกใบเสร็จรับเงินหรือใบกำกับภาษีสำหรับค่าธรรมเนียมและภาษีที่ผู้ขายชำระไว้เมื่อร้องขอ
 
20.3    หากค่าธรรมเนียมใดๆ (รวมภาษีมูลค่าเพิ่ม/VAT) มีตัวเลขทศนิยมเศษสตางค์เกินกว่าหรือเท่ากับ 50 สตางค์ ผู้ขายตกลงให้เรียกเก็บค่าธรรมเนียมดังกล่าวในจำนวนหลังการปัดเศษขึ้นเป็นจำนวนเต็ม และตกลงให้เรียกเก็บค่าธรรมเนียมในจำนวนหลังปัดเศษลงเป็นจำนวนเต็ม หากค่าธรรมเนียม (รวมภาษีมูลค่าเพิ่ม/VAT) มีตัวเลขทศนิยมเศษสตางค์น้อยกว่า 50 สตางค์ และผู้ขายตกลงชำระค่าธรรมเนียมตามจำนวนที่เรียกเก็บนั้นให้แก่ Shopee
 
20.4    Shopee สงวนสิทธิในการปรับเปลี่ยนค่าธรรมเนียมและอัตราค่าธรรมเนียมใดๆ ที่จะถูกจัดเก็บ ภายหลังจากได้มีปรับเปลี่ยนค่าธรรมเนียมแล้ว หากคุณยังคงใช้บริการนี้ต่อไป จะถือว่าคุณได้ยอมรับการปรับเปลี่ยนค่าธรรมเนียมดังกล่าวทันที
 
21.    ข้อพิพาท
 
21.1    ในกรณีที่เกิดปัญหาในการทำธุรกรรม การยุติข้อพิพาทของปัญหานั้นจะเป็นไปตามนโยบายใดๆ ของ Shopee
 
21.2    ผู้ซื้อและผู้ขายแต่ละฝ่ายให้คำรับรองและตกลงว่าตนจะไม่ฟ้องร้องหรือยื่นข้อร้องเรียนใดๆ ต่อ Shopee หรือบริษัทในเครือ (เว้นแต่กรณีที่ Shopee หรือบริษัทในเครือเป็นผู้จำหน่ายสินค้าในธุกรรมตามข้อเรียกร้องดังกล่าว) ที่เกี่ยวข้องกับธุรกรรมใดๆ ที่ทำขึ้นบนไซต์หรือข้อพิพาทใดๆ ที่เกี่ยวข้องกับธุรกรรมดังกล่าว
 
21.3    ผู้ใช้ที่ได้รับการคุ้มครองภายใต้ Shopee Guarantee สามารถส่งคำขอเป็นลายลักษณ์อักษรไปยัง Shopee เพื่อให้ช่วยในการยุติปัญหาซึ่งอาจเกิดขึ้นจากการทำธุรกรรมเมื่อได้รับการร้องขอ Shopee อาจ ตามดุลยพินิจแต่เพียงผู้เดียวของตน และโดยไม่มีความรับผิดอย่างสิ้นเชิงต่อผู้ซื้อและผู้ขาย ดำเนินขั้นตอนทั้งหมดที่จำเป็นเพื่อช่วยผู้ใช้ยุติข้อพิพาทระหว่างกัน โปรดดูรายละเอียดเพิ่มเติมจากนโยบายการคืนเงินและคืนสินค้าของ Shopee
 
21.4    เพื่อความชัดเจน บริการที่จัดไว้ให้ภายใต้ส่วนที่ 21 นี้ใช้ได้กับผู้ซื้อที่ได้รับการคุ้มครองภายใต้ Shopee Guarantee เท่านั้น ผู้ซื้อที่ใช้วิธีการชำระเงินแบบอื่นในการซื้อสินค้าควรติดต่อผู้ขายโดยตรง
 
22.    ความคิดเห็น
 
22.1    Shopee ยินดีรับฟังทุกความคิดเห็นจากผู้ใช้ ซึ่งจะช่วยให้ Shopee ปรับปรุงคุณภาพของบริการที่มอบให้ โปรดดูรายละเอียดเพิ่มเติมเกี่ยวกับขั้นตอนการส่งความคิดเห็นด้านล่าง
 
(ก)    สามารถส่งความคิดเห็นเป็นลายลักษณ์อักษรทางอีเมลมายัง หรือใช้แบบฟอร์มความคิดเห็นในแอป
(ข)    Shopee สงวนสิทธิ์ในการปฏิเสธและไม่รับความคิดเห็นที่ไม่ระบุชื่อผู้ร้องเรียน
(ค)    ผู้ใช้ที่ได้รับผลกระทบจากความคิดเห็นควรได้รับแจ้งถึงข้อเท็จจริงอย่างครบถ้วน และได้รับโอกาสให้ทำเรื่องชี้แจง
(ง)    ไม่รับความคิดเห็นที่คลุมเครือและทำให้เสื่อมเสีย
  
23.    การปฏิเสธความรับผิดชอบ
 
23.1    บริการนี้จัดไว้ให้ “ตามสภาพจริง” โดยไม่มีการรับประกัน การอ้างสิทธิ์ หรือการรับรองโดย SHOPEE ไม่ว่าในลักษณะใด ทั้งแบบชัดแจ้ง โดยนัย หรือแบบบังคับ อันเกี่ยวเนื่องกับบริการ รวมถึงแต่ไม่จำกัดเพียง การรับประกันคุณภาพ การดำเนินงาน การไม่ละเมิดสิทธิ ความสามารถในการทำการค้า หรือความเหมาะสมสำหรับวัตถุประสงค์เฉพาะ รวมทั้งไม่มีการรับประกันที่เกิดขึ้นระหว่างการติดต่อ การดำเนินงาน หรือการใช้เพื่อการค้า โดยไม่เป็นการจำกัดสิ่งที่กล่าวไปก่อนหน้านี้ และจนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ SHOPEE ไม่รับประกันว่า บริการ ไซต์นี้ หรือการทำงานในไซต์จะพร้อมใช้งานได้ เข้าถึงได้ ไม่หยุดชะงัก ทันต่อเวลา ปลอดภัย ถูกต้อง ครบถ้วน หรือปราศจากข้อผิดพลาด ว่าข้อบกพร่อง หากมี จะได้รับการแก้ไข หรือว่า ไซต์นี้และ/หรือเซิร์ฟเวอร์ของไซต์จะใช้งานได้โดยปราศจากไวรัส นาฬิกา ระบบตั้งเวลา ตัวนับ หนอน ล็อคซอฟต์แวร์ อุปกรณ์สอดแนม ม้าโทรจัน เราติ้ง ประตูกับดัก ระเบิดเวลา หรือรหัส คำสั่ง โปรแกรม หรือส่วนประกอบที่เป็นอันตรายอื่นใด
 
23.2    คุณรับทราบว่าความเสี่ยงทั้งหมดที่เกิดขึ้นจากการใช้หรือการดำเนินงานของไซต์นี้และ/หรือบริการ ตกเป็นของคุณจนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้
 
23.3    SHOPEE ไม่ได้ควบคุมและ จนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ ไม่รับประกันหรือรับผิดชอบต่อ: (ก) ความเหมาะสมเพื่อวัตถุประสงค์ การมีอยู่ คุณภาพ ความปลอดภัยหรือความชอบด้วยกฎหมายของสินค้าที่วางจำหน่ายผ่านทางบริการ หรือ (ข) ความสามารถของผู้ขายในการขายสินค้าหรือของผู้ซื้อในการชำระค่าสินค้า หากมีข้อพิพาทที่เกี่ยวกับผู้ใช้ตั้งแต่หนึ่งคนขึ้นไป ผู้ใช้ดังกล่าวตกลงที่จะยุติข้อพิพาทระหว่างกันโดยตรง และจนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ ปลดปล่อย SHOPEE และบริษัทในเครือออกจากการอ้างสิทธิ การเรียกร้อง และความเสียหายใดๆ และทั้งหมด อันเกิดจากหรือเกี่ยวเนื่องกับข้อพิพาทดังกล่าว
 
24.     ข้อยกเว้นและข้อจำกัดการรับผิด
 
24.1    จนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ ไม่ว่าในสถานการณ์ใดก็ตาม SHOPEE จะไม่รับผิดไม่ว่าตามสัญญา การรับประกัน การละเมิด (รวมถึง แต่ไม่จำกัดเพียง ความประมาทเลินเล่อ (ไม่ว่าในเชิงรุก เชิงรับ หรือถูกใส่ความ) ความรับผิดของผลิตภัณฑ์ ความรับผิดโดยสิ้นเชิงหรือทฤษฎีอื่น) หรือประเด็นฟ้องอื่นตามกฎหมาย ตามความเที่ยงธรรม ตามบทกฎหมาย หรืออื่นใด ต่อ:
 
24.1.1    (ก) การสูญเสียการใช้งาน (ข) การสูญเสียกำไร (ค) การสูญเสียรายได้ (ง) การสูญเสียข้อมูล (จ) การสูญเสียค่าความนิยม หรือ (ฉ) การล้มเหลวในการรับรู้เงินออมที่คาดการณ์ไว้ ในแต่ละกรณีทั้งในทางตรงและทางอ้อม หรือ
 
24.1.2    ความเสียหายทางอ้อม โดยบังเอิญ พิเศษ หรือที่เป็นผลตามมา ที่เกิดจากหรือเกี่ยวเนื่องกับการใช้หรือการไม่สามารถใช้ไซต์นี้หรือบริการ รวมถึงแต่ไม่จำกัดเพียง ความเสียหายอันเกิดจากสิ่งดังกล่าว แม้ว่า SHOPEE จะได้รับแจ้งถึงความเป็นไปได้ของความเสียหายดังกล่าวแล้วก็ตาม
  
24.2    คุณรับทราบและตกลงว่าสิทธิเพียงอย่างเดียวที่คุณมีเกี่ยวกับปัญหาหรือความไม่พึงพอใจใดๆ ในบริการคือการขอให้ยกเลิกบัญชีของคุณ และ/หรือหยุดใช้งานบริการ
 
24.3    ถ้า โดยไม่คำนึงถึงความในส่วนก่อนหน้า SHOPEE ถูกศาลหรือเขตอำนาจศาลที่มีอำนาจสั่งให้ต้องรับผิด (รวมถึงต่อการประมาทเลินเล่ออย่างร้ายแรง) จนถึงขอบเขตสูงสุดที่กฎหมายที่เกี่ยวข้องอนุญาตไว้ ความรับผิดต่อคุณหรือบุคคลภายนอกใดๆ จะจำกัดอยู่ที่น้อยกว่าสิ่งต่อไปนี้ (ก) จำนวนเงินที่ต้องชำระให้แก่คุณตาม SHOPEE GUARANTEE และ (ข) SG $100 (หนึ่งร้อยดอลลาร์สิงคโปร์)
 
24.4    ไม่มีสิ่งใดในเงื่อนไขการให้บริการนี้ที่จะจำกัดหรือยกเว้นความรับผิดต่อการเสียชีวิต หรือการบาดเจ็บร่างกายอันเกิดจากความประมาทเลินเล่อของ SHOPEE การฉ้อโกง หรือต่อความรับผิดอื่นใดในส่วนของ SHOPEE ที่ไม่สามารถจำกัดและ/หรือยกเว้นได้ตามกฎหมาย
  
25.    ลิงก์ไปยังไซต์ของบุคคลภายนอก และแชร์วิดีโอจาก YouTube
 
25.1    ลิงก์ของบุคคลภายนอกซึ่งมีอยู่ทั่วทั้งไซต์ จะให้คุณสามารถออกจากไซต์นี้ได้ ลิงก์เหล่านี้จัดไว้ให้ตามมารยาทเท่านั้น และไซต์ที่มีลิงก์ไปไม่ได้อยู่ภายใต้การควบคุมของ Shopee ไม่ว่าในลักษณะใด และคุณเข้าถึงไซต์เหล่านี้ด้วยความเสี่ยงของคุณเอง Shopee ไม่รับผิดชอบไม่ว่ากรณีใดต่อเนื้อหาของไซต์ที่ลิงก์ไปดังกล่าว หรือลิงก์ที่อยู่ในไซต์ที่มีลิงก์ไป รวมถึงการเปลี่ยนแปลงหรือการอัปเดตไซต์ดังกล่าว Shopee จัดลิงก์เหล่านี้ไว้ให้เพื่อความสะดวกเท่านั้น และการรวมลิงก์ใดๆ ไว้ไม่ได้แสดงนัยหรือการเชื่อมโยงอย่างชัดแจ้ง การรับรอง หรือการเป็นผู้สนับสนุนโดย Shopee ถึงไซต์ที่ลิงก์ไปใดๆ และ/หรือเนื้อหาในไซต์ที่ลิงก์ไปนั้น
 
25.2    Shopee อนุญาตให้คุณสามารถแชร์วิดีโอจาก YouTube ใน Shopee Livestream feature (“เนื้อหาของ YouTube”) โดยการแชร์เนื้อหาของ YouTube คุณตกลงผูกพันที่จะปฏิบัติตามเงื่อนไขการให้บริการของ YouTube หรือ YouTube Terms of Service (https://developers.google.com/youtube/terms/api-services-terms-of-service)
  
26.    การมีส่วนร่วมของคุณต่อบริการ
 
26.1    การส่งเนื้อหาบนหรือผ่านบริการ แสดงว่าคุณรับรองและรับประกันว่าคุณมีสิทธิและ/หรือการอนุญาตที่จำเป็นทั้งหมดเพื่อมอบสิทธิ์การใช้งานด้านล่างแก่ Shopee คุณยังรับทราบและตกลงต่อไปว่า (ก) คุณคือผู้รับผิดชอบแต่เพียงผู้เดียวต่อสิ่งใดก็ตามที่คุณโพสต์หรือทำให้ใช้งานได้บนหรือผ่านทางบริการ รวมถึงแต่ไม่จำกัดเพียง ความถูกต้อง ความน่าเชื่อถือ ลักษณะ การปลอดจากสิทธิ์ การตรงตามกฎหมายและข้อจำกัดทางกฎหมาย ที่เกี่ยวข้องกับเนื้อหาที่ส่งเข้ามา และ (ข) คุณจะปฏิบัติตามแนวทางปฏิบัติในการใช้ Shopee (Shopee Community Guidelines) หรือ แนวปฏิบัติอื่นใดซึ่งได้ออกมาเป็นครั้งคราว ทั้งนี้ คุณมอบสิทธิ์การใช้งานตลอดกาล ที่เพิกถอนไม่ได้ เป็นสากล ไม่ผูกขาด ปลอดค่าลิขสิทธิ์ สามารถมอบสิทธิต่อไปได้ และเปลี่ยนมือได้ ให้แก่ Shopee และผู้รับช่วงต่อ ในการใช้ คัดลอก แจกจ่าย เผยแพร่ซ้ำ ส่งต่อ ดัดแปลง ปรับเปลี่ยน สร้างงานอนุพันธ์จาก แสดงแก่สาธารณะ และดำเนินการต่อสาธารณะ เนื้อหาที่ส่งเข้ามาดังกล่าวบน ผ่านทางหรือที่เกี่ยวเนื่องกับบริการ ในรูปแบบสื่อใดๆ และผ่านช่องทางสื่อใด รวมถึงแต่ไม่จำกัดเพียง เพื่อการส่งเสริมการขายและแจกจ่ายต่อส่วนต่างๆ ของบริการ (และงานอนุพันธ์ของบริการ) โดยไม่ต้องมีอำนาจหน้าที่ที่ได้รับมอบหมาย และคุณตกลงที่จะสละสิทธิทางศีลธรรมใดๆ (และสิทธิที่คล้ายกันในส่วนต่างๆ ทั่วโลก) ในเรื่องดังกล่าว คุณเข้าใจว่าสิ่งที่คุณส่งเข้ามานั้นอาจถูกส่งต่อทางเครือข่ายต่างๆ และถูกเปลี่ยนเพื่อให้ตรงตามและปรับให้เข้ากับข้อกำหนดทางเทคนิค
 
26.2    วัสดุ ข้อมูล หรือแนวคิดใดที่คุณโพสต์บนหรือผ่านทางบริการ หรือส่งต่อมายัง Shopee ไม่ว่าด้วยวิธีใด (เรียกว่า “สิ่งที่ส่งมา”) ไม่ถือว่าเป็นความลับโดย Shopee และอาจถูกเผยแพร่หรือใช้โดย Shopee โดยปราศจากการชดเชยหรือการรับผิดต่อคุณ ไม่ว่าด้วยจุดประสงค์ใดก็ตาม รวมถึงแต่ไม่จำกัดเพียง การพัฒนา การผลิต และการทำตลาดผลิตภัณฑ์ หรือเพื่อเป็นข้อมูล เป็นแหล่งอ้างอิง และเพื่อวัตถุประสงค์ทางพาณิชย์ ในการส่งสิ่งที่ส่งมาแก่ Shopee คุณรับทราบและตกลงว่า Shopee และ/หรือบุคคลภายนอกอื่นๆ อาจพัฒนาซอฟต์แวร์ แอปพลิเคชัน อินเทอร์เฟส ผลิตภัณฑ์ และส่วนปรับปรุงของสิ่งดังกล่าวโดยอิสระ ซึ่งมีลักษณะการทำงาน รหัส หรือลักษณะพิเศษอื่นตรงหรือคล้ายกับแนวคิดที่กำหนดไว้ในสิ่งที่ส่งมาของคุณ ดังนั้นคุณจึงได้มอบสิทธิ การใช้งานตลอดกาล ที่เพิกถอนไม่ได้ เป็นสากล ไม่ผูกขาด ปลอดค่าลิขสิทธิ์ สามารถมอบสิทธิต่อไปได้ และเปลี่ยนมือได้ ให้แก่ Shopee และผู้รับช่วงต่อ ในการพัฒนาสิ่งที่ระบุไว้ข้างตน และเพื่อใช้ คัดลอก แจกจ่าย เผยแพร่ซ้ำ ส่งต่อ ดัดแปลง ปรับเปลี่ยน สร้างงานอนุพันธ์จาก แสดงแก่สาธารณะ และดำเนินการต่อสาธารณะ สิ่งที่ส่งมาดังกล่าวบน ผ่านทางหรือที่เกี่ยวเนื่องกับบริการ ในรูปแบบสื่อใดๆ และผ่านช่องทางสื่อใด รวมถึงแต่ไม่จำกัดเพียง เพื่อการส่งเสริมการขายและแจกจ่ายต่อส่วนต่างๆ ของบริการ (และงานอนุพันธ์ของบริการ) โดยไม่ต้องมีอำนาจหน้าที่ที่ได้รับมอบหมาย และคุณตกลงที่จะสละสิทธิทางศีลธรรมใดๆ (และงานอนุพันธ์จากบริการ) ข้อกำหนดนี้ไม่ใช้บังคับกับข้อมูลส่วนบุคคลที่ต้องอยู่ภายใต้นโยบายความเป็นส่วนตัวของเรา เว้นแต่ในขอบเขตที่คุณทำให้ข้อมูลส่วนบุคคลดังกล่าวใช้งานได้แก่สาธารณะบนหรือผ่านทางบริการ
  
27.    การมีส่วนร่วมของบุคคลภายนอกต่อบริการและลิงก์ภายนอก
 
27.1    ผู้มีส่วนร่วมในบริการแต่ละคน ในด้านข้อมูล ข้อความ ภาพ เสียง วิดีโอ ซอฟต์แวร์ และเนื้อหาอื่นๆ เป็นผู้รับผิดชอบแต่เพียงผู้เดียวต่อความถูกต้อง ความน่าเชื่อถือ ลักษณะ การปลอดจากสิทธิ์ การตรงตามกฎหมายและข้อจำกัดทางกฎหมาย ที่เกี่ยวข้องกับเนื้อหาที่ส่งเข้ามา ดังนั้น Shopee จะไม่รับผิดชอบต่อ และจะไม่เฝ้าติดตามหรือตรวจสอบอย่างสม่ำเสมอถึงความถูกต้อง ความน่าเชื่อถือ ลักษณะ การปลอดจากสิทธิ์ การตรงตามกฎหมายและข้อจำกัดทางกฎหมาย ที่เกี่ยวข้องกับเนื้อหาที่ส่งเข้ามา คุณจะไม่กำหนดให้ Shopee ต้องรับผิดชอบต่อการดำเนินการหรือไม่ดำเนินการของผู้ใช้ รวมถึงแต่ไม่จำกัดเพียง สิ่งที่โพสต์หรือทำให้ใช้งานได้ผ่านทางบริการ
 
27.2    นอกจากนี้ บริการอาจมีลิงก์ไปยังผลิตภัณฑ์ เว็บไซต์ บริการและข้อเสนอของบุคคลภายนอก ลิงก์ ผลิตภัณฑ์ เว็บไซต์ บริการของบุคคลภายนอกเหล่านี้ไม่ได้เป็นของหรือควบคุมโดย Shopee แต่ดำเนินการโดย และเป็นทรัพย์สินของบุคคลภายนอกที่เกี่ยวข้อง และอาจได้รับการคุ้มครองตามกฎหมายลิขสิทธิ์หรือกฎหมายและสนธิสัญญาว่าด้วยทรัพย์สินทางปัญญาอื่นๆ ที่บังคับใช้ Shopee ไม่ได้ตรวจสอบ และไม่รับผิดชอบต่อเนื้อหา ฟังก์ชั่นการทำงาน ความปลอดภัย บริการ นโยบายความเป็นส่วนตัว หรือการปฏิบัติอื่นๆ ของบุคคลภายนอกเหล่านี้ ขอแนะนำให้อ่านข้อกำหนดและนโยบายอื่นๆ ที่เผยแพร่บนเว็บไซต์หรืออื่นๆ โดยบุคคลภายนอกดังกล่าว ในการใช้บริการ คุณตกลงว่า Shopee จะไม่รับผิดชอบในลักษณะใดก็ตามอันเนื่องมาจากการใช้งานของคุณหรือการไม่สามารถใช้งานเว็บไซต์หรือวิดเจ็ตใดๆ คุณรับทราบและตกลงต่อไปด้วยว่า Shopee อาจยกเลิกการใช้งานของคุณ หรือลบลิงก์ของบุคคลภายนอก หรือแอปพลิเคชันบนบริการ ตามขอบเขตที่การใช้งานนั้นละเมิดเงื่อนไขการให้บริการนี้
  
28.    การรับรองและการรับประกันของคุณ
 
28.1     คุณรับรองและรับประกันว่า:
 
(ก)    คุณบรรลุนิติภาวะ (และในกรณีของผู้เยาว์ ได้รับความยินยอมจากพ่อแม่หรือผู้ปกครองตามกฎหมาย) มีสิทธิและความสามารถที่จะเข้าทำสัญญาเงื่อนไขการให้บริการนี้และปฏิบัติตามเงื่อนไขนี้ 
(ข)    คุณจะใช้บริการเพื่อจุดประสงค์ที่ถูกกฎหมายและตามเงื่อนไขการให้บริการนี้ และกฎหมาย กฎระเบียบ ประมวลกฎหมาย คำสั่ง แนวทางปฏิบัติ นโยบายและข้อบังคับที่บังคับใช้ทั้งหมด และ

(ค)   คุณไม่ได้อยู่หรือพำนักอาศัยในประเทศหรือดินแดนที่อยู่ภายใต้หรือเป็นเป้าหมายของมาตรการคว่ำบาตร (รวมถึงอิหร่าน, คิวบา, ซีเรีย, เกาหลีเหนือ, ไครเมีย, ดอแนตสก์, และลูฮันสก์ในประเทศยูเครน)
  
29.    การกระทำอันเป็นการฉ้อโกงหรือการกระทำที่ต้องสงสัย
 
29.1    โดยใช้ดุลยพินิจของ Shopee แต่เพียงผู้เดียว หาก Shopee มีเหตุผลอันควรเชื่อได้ว่าคุณได้กระทำการหรือทำธุรกรรมใดๆ ที่อาจเป็นการฉ้อโกงหรือเป็นที่ต้องสงสัย เราอาจจะดำเนินมาตรการต่างๆ เพื่อปกป้อง Shopee ผู้ซื้อหรือผู้ขายคนอื่นๆ หรือบุคคลภายนอกจากการคืนเงิน (reversals) การปฏิเสธการจ่ายเงิน (chargebacks) การคัดค้านการจ่ายเงิน (claims) ค่าธรรมเนียม ค่าปรับ เบี้ยปรับและความรับผิดอื่นใด มาตรการที่เราอาจจะดำเนินการได้แก่
 
(ก)    เราอาจจะปิด ระงับหรือจำกัดการเข้าถึงบัญชีของคุณหรือการให้บริการ และ/หรือระงับการทำธุกรรมใดๆ
(ข)    เราอาจจะระงับสิทธิของคุณสำหรับ Shopee Guarantee
(ค)    เราอาจจะถือครองไว้ ใช้หรือโอนเงินที่อยู่ในบัญชีของคุณตามคำพิพากษาและคำสั่งที่เกี่ยวข้องกับคุณหรือบัญชีของคุณ ซึ่งรวมถึงคำพิพากษาและคำสั่งของศาลของประเทศสิงคโปร์หรือที่อื่นใดที่เกี่ยวข้องกับ Shopee
(ง)    เราอาจปฏิเสธการให้บริการแก่คุณทันทีหรือในอนาคต
(จ)    เราอาจจะถือครองเงินของท่านในระยะเวลาที่จำเป็นต่อการป้องกันความเสี่ยงที่อาจก่อให้เกิดความรับผิดต่อ Shopee หรือบุคคลภายนอก หรือกรณีที่เรามีความเชื่อมั่นว่าคุณได้กระทำการหรือทำธุรกรรมใดๆ ที่อาจเป็นการฉ้อโกงหรือเป็นที่ต้องสงสัย
 
เพื่อวัตถุประสงค์ในการตีความในข้อนี้
“การปฏิเสธการจ่ายเงิน (chargebacks)” หมายถึง คำร้องเรียนที่ผู้ซื้อยื่นต่อบริษัทบัตรเดบิตหรือบัตรเครดิตของผู้ซื้อหรือธนาคารที่ออกบัตรเดบิตหรือบัตรเครดิตเพื่อทำให้การจ่ายเงินเป็นโมฆะ
“การคัดค้านการจ่ายเงิน (claims)” หมายถึง การคัดค้านการจ่ายเงินที่ผู้ซื้อหรือผู้ขายได้แจ้งต่อ Shopee โดยตรง
“การคืนเงิน (reversals)” หมายถึง การคืนเงินค่าสินค้าโดย Shopee เนื่องจาก (ก) ธนาคารของผู้ร้องขอได้ทำให้การจ่ายเงินดังกล่าวเป็นโมฆะ (ข) Shopee ได้นำส่งค่าสินค้าแก่คุณโดยผิดพลาด (ค) ผู้นำส่งค่าสินค้าไม่ได้รับอนุญาตให้นำส่งค่าสินค้าดังกล่าว (ตัวอย่างเช่น ผู้นำส่งได้ใช้บัตรเครดิตที่ถูกขโมย) (ง) คุณได้รับค่าสินค้าจากการกระทำที่เป็นอันฝ่าฝืนข้อกำหนดการให้บริการนี้ หรือ (จ) Shopee ประสงค์ที่จะคัดค้านการจ่ายเงินกับคุณ
 
30.    การชดใช้ค่าเสียหาย
 
30.1    คุณตกลงที่จะชดใช้ ปกป้องและทำให้ Shopee ผู้ถือหุ้น บริษัทย่อย บริษัทในเครือ กรรมการ เจ้าหน้าที่ ตัวแทน ผู้ร่วมแบรนด์ หรือหุ้นส่วนอื่น และพนักงาน (เรียกรวมว่า “ฝ่ายที่ได้รับการชดใช้”) พ้นจากการเรียกร้องสิทธิ การดำเนินการ การดำเนินคดี และการฟ้องร้องคดี รวมถึงหนี้สิน ความเสียหาย การชำระหนี้ บทลงโทษ ค่าปรับ ค่าใช้จ่ายและต้นทุนที่เกี่ยวข้องทั้งหมด (รวมถึงแต่ไม่จำกัดเพียง ค่าใช้จ่ายในการยุติข้อพิพาทอื่นๆ) ที่เกิดแก่ฝ่ายที่ได้รับการชดใช้ อันเกิดจากหรือเกี่ยวข้องกับ: (ก) ธุรกรรมใดๆ ที่ทำขึ้นบนไซต์ หรือข้อพิพาทใดๆ ที่เกี่ยวข้องกับธุรกรรมดังกล่าว เว้นแต่กรณีที่ Shopee หรือบริษัทในเครือเป็นผู้จำหน่ายสินค้าในธุรกรรมที่เกี่ยวข้องกับข้อพิพาทดังกล่าว) (ข) Shopee Guarantee (ค) การโฮสต์ การดำเนินงาน การจัดการและ/หรือการดูแลระบบบริการ โดยหรือในนามของ Shopee (ง) การฝ่าฝืนหรือละเมิดเงื่อนไขใดๆ ในเงื่อนไขการให้บริการนี้และนโยบายหรือแนวทางปฏิบัติอื่นใดที่อ้างถึงในที่นี่ (จ) การใช้หรือใช้บริการในทางที่ผิด หรือ (ฉ) การละเมิดกฎหมายหรือสิทธิใดๆ ของบุคคลภายนอก
  
31.    การแยกออกจากกันได้
 
31.1     หากบทบัญญัติใดในเงื่อนไขการให้บริการนี้ถือว่าผิดกฎหมาย เป็นโมฆะ หรือไม่สามารถบังคับใช้ได้ไม่ว่าด้วยเหตุผลใดภายใต้กฎหมายของเขตอำนาจศาลใด ให้ถือว่าบทบัญญัตินั้นสามารถแยกออกจากกันได้จากข้อกำหนดและเงื่อนไขนี้ และไม่ส่งผลต่อความสมบูรณ์และการมีผลบังคับใช้ของบทบัญญัติที่เหลือ หรือความสมบูรณ์และการมีผลบังคับใช้ของบทบัญญัติที่มีปัญหาภายใต้กฎหมายของเขตอำนาจศาลอื่นใด
  
32.    กฎหมายที่ใช้บังคับ
 
32.1    เงื่อนไขการให้บริการนี้อยู่ภายใต้บังคับและตีความตามกฎหมายของประเทศไทย โดยไม่คำนึงถึงหลักกฏหมายขัดกัน และไม่นำข้อกำหนดที่เกี่ยวข้องของอนุสัญญาสหประชาชาติว่าด้วยสัญญาซื้อขายสินค้าระหว่างประเทศ (CISG) และกฎหมายมาตรฐานว่าด้วยธุรกรรมข้อมูลคอมพิวเตอร์ (UCITA) มาใช้บังคับกับเงื่อนไขการให้บริการนี้ ทั้งนี้ เว้นแต่กฎหมายที่บังคับใช้จะกำหนดไว้เป็นอย่างอื่น ข้อพิพาท ข้อขัดแย้ง การเรียกร้องสิทธิหรือความแตกต่างทุกประเภทที่อาจจะเกิดขึ้น จากหรือเกี่ยวข้องกับเงื่อนไขการให้บริการนี้ ต่อหรือเกี่ยวข้องกับ Shopee หรือฝ่ายที่ได้รับการชดใช้ภายใต้เงื่อนไขการให้บริการนี้ ให้มีการวินิจฉัยชี้ขาดเป็นที่สุดโดยอนุญาโตตุลาการในประเทศไทย ตามข้อบังคับสถาบันอนุญาโตตุลาการ ที เอช เอ ซี ว่าด้วยอนุญาโตตุลาการ (“กฎ THAC”) ที่ใช้บังคับอยู่ในขณะที่มีการเสนอข้อพิพาทเพื่อการอนุญาโตตุลาการ โดยให้อยู่ภายใต้การจัดการของสถาบันอนุญาโตตุลาการ ซึ่งถือว่าได้รวมเข้าไว้โดยการอ้างอิงในส่วนนี้ โดยจะมีอนุญาโตตุลาการหนึ่ง (1) ท่านและภาษาในการอนุญาโตตุลาการคือภาษาไทย
  
33.    บทบัญญัติทั่วไป
 
33.1    Shopee สงวนสิทธิ์ทั้งหมดที่ไม่ได้ให้ไว้โดยชัดแจ้งในที่นี้
 
33.2    Shopee อาจแก้ไขเงื่อนไขการให้บริการนี้ได้ตลอดเวลาโดยโพสต์เงื่อนไขการให้บริการฉบับแก้ไขบนไซต์นี้และแจ้งให้คุณทราบในระยะเวลาอันสมควรตามที่กฎหมายที่ใช้บังคับกำหนด การใช้งานไซต์นี้ต่อไปของคุณ และ/หรือ การได้รับบริการ (เพื่อขจัดข้อสงสัย รวมถึงการจัดให้มีหรือรักษาบัญชีของคุณโดย Shopee) หลังการเปลี่ยนแปลงดังกล่าวจะถือว่าคุณยอมรับเงื่อนไขการให้บริการฉบับแก้ไขนั้นแล้ว
 
33.3    Shopee อาจจะดำเนินการใด ๆ ซึ่งอาจเป็นการรบกวนการทำของงานไซต์หรือส่วนหนึ่งส่วนใดของไซต์ ตามที่จำเป็นเพื่อการบำรุงรักษาแบบประจำหรือเป็นครั้งคราว การแก้ไขข้อบกพร่อง หรือการปรับปรุงเปลี่ยนแปลงใดๆ และเราไม่จำต้องรับผิดชอบใดๆ ต่อคุณจากการระงับหรือยกเลิกดังกล่าว ทั้งนี้ Shopee จะใช้ความพยายามอย่างสูงสุดเพื่อแจ้งให้คุณทราบหากไซต์หรือส่วนหนึ่งส่วนใดของไซต์ถูกระงับหรือยกเลิกการใช้งาน
 
33.4    คุณต้องไม่มอบหมาย ให้สิทธิ์การใช้งานต่อ หรือโอนสิทธิที่มอบให้แก่คุณในที่นี้หรือทำสัญญาช่วงข้อผูกพันใดๆ ของคุณ
 
33.5    ไม่มีสิ่งใดในเงื่อนไขการให้บริการนี้จะถือเป็นการเป็นหุ้นส่วน การลงทุนร่วม หรือความสัมพันธ์ระหว่างตัวการกับตัวแทน ระหว่างคุณและ Shopee และไม่มีสิ่งใดอนุญาตให้คุณสร้างภาระค่าใช้จ่ายหรือหนี้สินในนามของ Shopee
 
33.6    ความล้มเหลวของ Shopee ไม่ว่าเวลาใด ที่จะบังคับใช้บทบัญญัติใดของเงื่อนไขนี้ ไม่ส่งผลไม่ว่าในทางใดต่อสิทธิของตนในภายหลังที่จะบังคับใช้บทบัญญัติดังกล่าว เว้นแต่มีการสละสิทธิ์ไว้เป็นลายลักษณ์อักษร
 
33.7    เงื่อนไขการให้บริการนี้มีไว้เพื่อคุณและประโยชน์ของเราเท่านั้น และไม่ใช่เพื่อประโยชน์ของบุคคลหรือนิติบุคคลอื่นใด เว้นแต่บริษัทย่อยและบริษัทในเครือของ Shopee (และผู้รับช่วงและผู้รับมอบหมายของบริษัทย่อยและบริษัทในเครือที่เกี่ยวข้องของ Shopee แต่ละแห่ง)
 
33.8    เงื่อนไขที่กำหนดไว้ในเงื่อนไขการให้บริการนี้และข้อตกลงรวมถึงนโยบายใดๆ ที่รวมอยู่ในหรืออ้างถึงในเงื่อนไขการให้บริการนี้ ถือเป็นข้อตกลงที่สมบูรณ์ และความเข้าใจของคู่สัญญาอันเกี่ยวกับบริการและไซต์ และใช้แทนที่ข้อตกลงหรือความเข้าใจก่อนหน้านี้ระหว่างคู่สัญญาซึ่งเกี่ยวข้องกับเรื่องดังกล่าว ดังนั้นคู่สัญญาจึงยกเว้นเงื่อนไขโดยนัยทั้งหมดตามข้อเท็จจริง ในการเข้าทำข้อตกลงที่เกิดจากเงื่อนไขการให้บริการนี้นั้น คู่สัญญาไม่ได้พึ่งพาถ้อยแถลง การรับรอง การรับประกัน ความเข้าใจ ภาระหน้าที่ คำสัญญา หรือคำมั่นจากบุคคลใดนอกเหนือจากที่ระบุไว้อย่างชัดแจ้งในเงื่อนไขการให้บริการนี้ คู่สัญญาแต่ละฝ่ายสละการเรียกร้องที่เพิกถอนไม่ได้และไม่มีเงื่อนไข สิทธิและการเยียวยาทั้งหมด ซึ่งแต่สำหรับส่วนนี้ ตนอาจมีอันเกี่ยวเนื่องกับสิ่งใดที่กล่าวมาก่อนหน้านี้ เงื่อนไขการให้บริการนี้ไม่อาจโต้แย้ง อธิบาย หรือเสริมด้วยหลักฐานข้อตกลงก่อนหน้า ข้อตกลงปากเปล่าซึ่งเกิดขึ้นพร้อมกัน หรือเงื่อนไขเพิ่มเติมที่สอดคล้องกันใดๆ
 
33.9    คุณตกลงที่จะปฏิบัติตามกฎหมาย บทกฎหมาย ข้อบังคับและประมวลกฎหมายที่บังคับใช้ทั้งหมด ที่เกี่ยวกับการต่อต้านการติดสินบนและการทุจริต รวมถึงแต่ไม่จำกัดเพียงพระราชบัญญัติการติดสินบนของสหราชอาณาจักร กฎหมายป้องกันการทุจริตในต่างประเทศของสหรัฐฯ และกฎหมายป้องกันการทุจริตของสิงคโปร์ รวมทั้งยืนยันว่าคุณได้และจะกำหนดนโยบายและระเบียบทั้งหมดที่จำเป็นเพื่อรับรองการปฏิบัติตามข้อกำหนดดังที่ว่านี้
 
33.10    หากมีคำถามหรือข้อกังวลเกี่ยวกับเงื่อนไขการให้บริการนี้ หรือมีปัญหาที่เกิดจากเงื่อนไขการให้บริการนี้หรือบนไซต์ โปรดติดต่อเราที่:  บริการลูกค้าสัมพันธ์ หนังสือบอกกล่าว: โปรดส่งหนังสือบอกกล่าวทั้งหมดไปที่ legal.th@shopee.com และส่งถึง “ที่ปรึกษากฎหมาย (General Counsel)”

 
  
ฉบับแก้ไขวันที่ 10 กันยายน 2568

If you are selling into Philippines,

1. INTRODUCTION

1.1. Welcome to the Shopee platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Shopee account ("Account") so that you are aware of your legal rights and obligations with respect to Shopee Philippines Inc. and its affiliates and subsidiaries (individually and collectively, "Shopee", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Shopee client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, products (including names, branding and images), content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Shopee.

1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Shopee is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Shopee is not involved in the transaction between Users. Shopee may or may not pre-screen Users or the Content or information provided by Users. Shopee reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.4 herein. Shopee cannot ensure that Users will actually complete a transaction.

1.3 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Shopee Privacy Policy linked hereto.

1.4 Shopee reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Shopee may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Shopee may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability, including, but not limited to, your failure to comply with these Terms of Service.

1.5 Shopee reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason. BY USING SHOPEE SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN, IN OUR SELLER EDUCATION HUB, HELP CENTER AND/OR LINKED HERETO. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.

2. PRIVACY

2.1 Your privacy is very important to us at Shopee. To better protect your rights we have provided the Shopee Privacy Policy to explain our privacy practices in detail. Please review the Shopee Privacy Policy to understand how Shopee collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you:

(a) consent to Shopee's collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Shopee Privacy Policy;

(b) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Shopee; and

(c) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Shopee’s prior written consent.

2.2 Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (a) comply with all applicable personal data protection laws with respect to any such data; (b) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (c) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (b) and (c) above, in compliance with and where required by applicable laws.

3. LIMITED LICENSE

3.1 Shopee grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Shopee and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Shopee. You acknowledge that Shopee may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.

4. SOFTWARE

Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Shopee reserves all rights to the software not expressly granted by Shopee hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Shopee.

5. ACCOUNTS AND SECURITY

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Shopee, in its sole discretion, finds offensive or inappropriate, Shopee has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Shopee has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Shopee Privacy Policy, may also apply to your use of those products, websites or services.

5.2 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Shopee of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Shopee will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

5.3 You agree that Shopee may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate or suspend your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel, or suspend any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that Shopee deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, as determined by us from time to time, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchasing of products from the same Seller or related group of Sellers, (g) voucher or promotion abuse (including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value, and/or abnormal or excessive use of vouchers on the Site), (h) failure to make timely payment of any outstanding amount (or other obligation) owed to Shopee or any of its affiliates (subject to applicable law), (i) creation, exploitation, or use of any unauthorized third-party software or products in conjunction with or operate the functions available on Shopee, (j) failure to pay any applicable tax, including withholding tax (if applicable), or to submit true and accurate documents as required by applicable laws or regulations, including the Verification Documents (as defined below), or (k) behaviour that is harmful to other Users, third parties, or the business interests of Shopee. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Shopee may terminate your Account immediately with or without notice.

5.4 Users may terminate their Account if they notify Shopee in writing (including via email at help@support.shopee.ph) of their desire to do so. You understand and agree that your account will, at the earliest, be terminated twenty-four (24) hours after the request for termination. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Shopee after he or she has promptly and effectively carried out and completed all incomplete transactions according to these Terms of Service. Shopee shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Shopee.

5.5 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time.

5.6 If you are a Seller, you may be entitled to create sub-accounts (“Sub-Account”) on the sub-account platform operated by Shopee (“Sub-Account Platform”) that are linked to your Account(s). You acknowledge and agree that: (a) the purpose of the Sub-Accounts are to enhance the management of your Account(s) as a Seller, and you shall not use the Sub-Accounts for any other purposes (including, but not limited to, fraudulent or illegal activities); (b) while Sub-Accounts are not considered “Accounts” for the purposes of these Terms of Service, the provisions of this Section 5 shall apply mutatis mutandis to the Sub-Accounts, except that references to “Accounts” shall be to the Sub-Accounts; (c) Sub-Accounts can be configured to have access to your Account(s) and the same rights as your Account(s) (or parts thereof), and you expressly acknowledge and agree that: (i) you are solely responsible for creating and configuring Sub-Accounts, and granting and controlling third party access to the Sub-Accounts; (ii) any third parties to whom you grant access to your Sub-Accounts will have the ability to access and operate your Account; (iii) we shall be entitled to treat any actions of the Sub-Accounts as actions of your Account; and (iv) you shall be responsible for all actions of the Sub-Accounts; and (d) Shopee reserves the right to amend or terminate the operation of the Sub-Account Platform and to close any Sub-Accounts at any time in its sole discretion.

6. TERM OF USE

6.1 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Shopee may effect such termination with or without notice to you.

6.2 You agree not to:

(a)    upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(b)    violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items Policy;

(c)    upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way;

(d)    use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity, including submission of any false or erroneous Verification Documents (as defined below);

(e)    forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;

(f)        remove any proprietary notices from the Site;

(g)     cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Shopee;

(h)    use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein;

(i)     use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;

(j)     open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;

(k)    access the Shopee platform, open a user account, or otherwise access your user account using any non-official Shopee hardware or software, including but not limited to an emulator, simulator, bot or other similar hardware or software;

(l)       manipulate the price of any item or interfere with other User's listings;

(m)    take any action that may undermine the feedback or ratings systems;

(n)    attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Shopee with respect to the Services and/or data transmitted, processed or stored by Shopee;

(o)   harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;

(p)    upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(q)   upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

(r)    upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other unauthorised form of solicitation;

(s)    upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;

(t)     disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges;

(u)    interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

(v)    take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

(w)    use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;

(x)    use the Services in violation of or to circumvent any sanctions or embargo administered or enforced by the U.S. Department of Treasury’s Office of Foreign Assets Control or the U.S. Department of State, the United Nations Security Council, the European Union,  His Majesty’s Treasury or any other relevant sanctions authority (collectively, the "Sanctions");

(y)    use the Services to violate the privacy of others or to "stalk" or otherwise harass another;

(z)    infringe the rights of Shopee, including any intellectual property rights and any passing off of the same thereof;

(aa)    use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above; and/or

(bb)    list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others.

6.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Shopee, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Shopee be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

6.4 You acknowledge that Shopee and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site without any liability to you. Without limiting the foregoing, Shopee and its designees shall have the right to remove any Content (a) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (b) if we receive a complaint from another User; (c) if we receive a notice or allegation of intellectual property infringement or other legal instruction or request for removal; or (d) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by Shopee or submitted to Shopee, including, without limitation, information in Shopee Forums and in all other parts of the Site.

6.5 You acknowledge, consent to and agree that Shopee may access, preserve and/or disclose your Account information, Content, and any other materials or information you provide to us to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law, pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Shopee or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or our Prohibited and Restricted Items Policy; (c) respond to claims that any Content or conduct by you violates the rights of third parties, including intellectual property rights; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Shopee, its Users and/or the public.

6.6 You acknowledge, consent and agree that Shopee may collect, use and/or process data relating to product performance for the purposes of narrowing down product listings and improving Shopee services and user experience (including to combine Seller performance data with other product performance data, to the extent relevant).

7. VIOLATION OF OUR TERMS OF SERVICE

7.1 Violations of these Terms of Service may result in a range of actions, including, without limitation, any or all of the following:

(a)    Listing deletion

(b)    Limits placed on Account privileges

(c)    Account suspension and subsequent termination

(d)    Criminal charges

(e)   Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

(f)   Withdrawal of any subsidies offered to you, cancelation or suspension of any transactions associated with your Account and User ID, the temporary or permanent withholding of sale proceeds or refunds, and/or initiation of debit or credit entries in your Seller Balance (if applicable) as set forth in Sections 5.3 and 10.7

(g)   Any other action Shopee is authorized to undertake pursuant to applicable laws

7.2 If you believe a User on our Site is violating these Terms of Service, please contact help@support.shopee.ph.

8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1 As stated above, Shopee does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners (“IPR Owner”).

8.2 Except where expressly stated otherwise, the Users are independent individuals or businesses and they are not associated with Shopee in any way and Shopee is neither the agent nor representative of the Users and does not hold and/or own any of the merchandise listed on the Site.

8.3 If you are an IPR Owner or an agent duly authorised by an IPR Owner (“IPR Agent”) and you believe that your right or your principal’s right has been infringed, please notify us by submitting the online form here and provide us the documents requested below to support your claim. Do allow us time to process the information provided. Shopee will respond to your complaint as soon as practicable.

8.4 Complaints under this Section 8 must be provided in the form prescribed by Shopee, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) a description of the nature of alleged infringement with sufficient details to enable Shopee to assess the complaint; (d) URL(s) of the listing(s) which contains the alleged infringement; (e) sufficient information to allow Shopee to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (f) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (g) a statement by the Informant that the information in the notification is accurate, that the Informant will indemnify us for any damages we may suffer as a result of the information provided by the Informant, and that the Informant has the appropriate right or is authorised to act on the IPR Owner’s behalf in all matters relating to the complaint.

8.5 Shopee acknowledges that a brand or manufacturer may, subject to applicable law, have the right to enter into certain exclusive distribution agreements or minimum advertised price agreements for its products with other third parties. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the brand or manufacturer and the respective third parties with whom it contracts, Shopee generally does not assist in the enforcement of such exclusive distribution rights or price-control matters except where required by law.

8.6 Without limitation to the indemnity at Section 43, each and every Seller agrees to indemnify and hold Shopee and its affiliates harmless from any and all claims, causes of action, damages and judgments arising out of or relating to (a) any intellectual property infringement claim, complaint, or violation relating to any Content or product listings, and/or (b) any removal of such Content or product listings pursuant to or in relation to any intellectual property infringement claim, complaint, or violation.

9. PURCHASE AND PAYMENT

9.1 Shopee supports one or more of the following payment methods:

(a)    Credit Card

Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.

(b)    Cash on Delivery (COD)

Buyers may pay cash directly to the delivery agent upon their receipt of the purchased item.

(c)    Other online payment channels

Buyers may pay through the various online payment channels available on the Site.

9.2 Buyers may only change their preferred mode of payment for their purchase prior to making payment.

9.3 Shopee takes no responsibility and assumes no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or a wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use a certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

10. SELLER BALANCE

10.1 Seller Balance facilitates the storage of money Sellers receive from their sales. The sum of this money, minus any withdrawals, will be reflected as a Seller Balance.

10.2 Seller may transfer funds from the Seller Balance to his/her linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) up to a maximum of PhP500,000.00 per day. Shopee may also automatically transfer funds from the Seller Balance to a Seller's Linked Account on a regular basis, as determined by Shopee. Shopee shall only process such transfers on business days and such transfers may take one (1) to three (3) business days to be reflected in a Seller’s Linked Account.

Seller must ensure that his/her Linked Account is at all times under the registered name or tradename of Seller with the relevant tax authority in compliance with and where required by applicable laws. To verify whether this requirement applies to you as a Seller, you may wish to refer to this Seller Education Hub article for more information.

10.3 Each Seller is entitled to a certain number of free Withdrawal Requests; however, Shopee may, in its sole discretion, determine that a Seller is making an excessive number of Withdrawal Requests (based on the frequency and the type) and in this case, impose a fee for excessive Withdrawal Requests. For the avoidance of doubt, the determination of whether a Withdrawal Request will be free of charge or considered excessive, and the amount of fee to be imposed on excessive Withdrawal Requests, shall be at Shopee’s sole discretion.

10.4 Money from a Seller's sale of items on Shopee shall be credited to the Seller Balance:

(a) within three (3) days after the order is delivered to Buyer; or

(b) upon the expiry of the return and/or refund period for Buyers to raise return and/or refund requests in accordance with the Refunds and Returns Policy and, hence, the order is marked as completed.

For clarity, the above timelines may be delayed for some sellers due to finalization of fees, ongoing return/refund, or enhanced security checks.

10.5 Once submitted, Seller may not modify or cancel a Withdrawal Request.

10.6 If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to debit the amount and applicable fees from your Seller Balance in the future.

10.7 You authorize us to initiate debit or credit entries to your Seller Balance:

(a)    to correct any errors in the processing of any transaction;

(b)   where Shopee has determined that you have engaged in fraudulent or suspicious activity and/or transactions;

(c)    in connection with any lost, damaged or incorrect items;

(d)    in connection with any rewards or rebates;

(e)    in connection with any uncharged fees;

(f)    in connection with the settlement of any transaction dispute, including any compensation due to, or from, you;

(g)   in connection with any liability or payment that Shopee has determined is attributable to breach of your obligation/s to Shopee, other Users or third parties, including any behaviour that is harmful to other Users, third parties, or the business interests of Shopee;

(h)    in connection with any banned items or items that are detained by customs;

(i)     in connection with any change of mind agreed to by both Buyer and Seller;

(j)    in connection with the settlement of any outstanding amount (or other obligation) owed to Shopee or any of its affiliates, subject to applicable law; and

(k)    to purchase Advertising Credits (as defined below) where you have activated the Advertising Credits Top Up Feature (as defined below) and your Advertising Credits (as defined below) have fallen below your Advertising Credits Minimum Amount (as defined below) .

10.8 If your Account has been terminated, deactivated, or suspended in accordance with these Terms of Service, or your Account remains inactive (for such duration as Shopee may prescribe from time to time), we shall be entitled to charge a fee for the administration of any remaining Seller Balance in your Account. The amount and frequency of such fee shall be as Shopee may prescribe from time to time.

11. SHOPEE GUARANTEE

11.1 Shopee Guarantee is a service provided by Shopee or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by Shopee or its authorised agent (“Shopee Guarantee Account”). Seller will not receive interest or other earnings from the sum Buyer has paid into Shopee Guarantee Account.

Shopee Guarantee is only offered to Buyers who have made payment through the channels provided by Shopee into Shopee Guarantee Account. Payments made outside the Shopee Platform between Buyer and Seller will not be covered under Shopee Guarantee.

11.2 After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in Shopee Guarantee Account until:

(a)    Buyer sends confirmation to Shopee that Buyer has received his/her purchased items, in which case, unless 11.2(d) applies, Shopee will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable and as defined below), Transaction Fee (as defined below), Shopee Commission Fee (as defined below), Cross Border Fee (if applicable and as defined below), and withholding tax (if applicable)) in Shopee Guarantee Account to Seller;

(b)    Shopee Guarantee Period expires, in which case, unless 11.2(c) or 11.2(d) applies, Shopee will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable and as defined below), the Transaction Fee (as defined below), Shopee Commission Fee (as defined below), Cross Border Fee (if applicable and as defined below), withholding tax (if applicable)) in Shopee Guarantee Account to Seller;

(c)    Shopee determines that Buyer’s application for a return of purchased items and/or refund is successful, in which case, unless 11.2(d) applies, Shopee will provide a refund to Buyer, subject to and in accordance with the Section 18.2 and the Refunds and Return Policy;

(d)    such other time as Shopee reasonably determines that a distribution of Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable and as defined below),  Transaction Fee (as defined below), Shopee Commission Fee (as defined below), and Cross Border Fee (if applicable and as defined below), and withholding tax (if applicable)) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.

11.3 Payments made through Shopee channels will be held in the Shopee Guarantee Account for a specified period of time (the “Shopee Guarantee Period”) and shall be credited to the Seller Balance in accordance with Section 10.4. To find out more about the Shopee Guarantee Period, please click this link. 

11.4 If, for any reason, the Seller Balance cannot be credited and/or Seller cannot be contacted, Shopee will use reasonable endeavors to contact Seller using the contact details provided by him/her. In the event that the Seller cannot be contacted and the Buyer’s Purchase Monies remain unclaimed for more than six (6) months after they become due to Seller pursuant to Section 11.2, Shopee will deal with such unclaimed Buyer's Purchase Monies in accordance with any applicable laws.

11.5 Seller/Buyer must be the beneficial owner of the Account and conduct transaction on the Site only on behalf of himself or herself. In respect of Seller, Seller must register its Account with Shopee under the registered name and tradename of Seller with the relevant tax authority in compliance with and where required by applicable laws or by Shopee. To know if this requirement applies to you, you may refer to this Seller Education Hub article. Shopee may require Seller/Buyer to provide his or her personal data such as, but not limited to, recent identity photograph, bank account details, proof of registration with the relevant taxing authority (if required under applicable laws), and/or any other such documentation necessary or required, for verification purposes, including verification required by third party payment processing and logistic service providers and relevant legal, regulatory, or governmental authorities ("Verification Documents"). If submission by Seller/Buyer of any Verification Documents to Shopee is mandated by any applicable law, Seller/Buyer must comply with the requirements of such applicable law, including but not limited to the requirements as to the form, substance, timeline and frequency of the submission. Seller/Buyer hereby grants Shopee his/her consent to use or provide to third parties his/her Verification Documents which may contain his/her personal data to facilitate his/her use of the Site. Further, Seller/Buyer authorises Shopee to use his/her Verification Documents which may contain his/her personal data to make any inquiries Shopee considers necessary to validate his/her identity with the appropriate entity such as, but not limited to as his/her Linked Account. For more information in relation to how Shopee handles your Verification Documents or personal data, please visit Shopee Privacy Policy.

Seller/Buyer acknowledges and agrees that Seller/Buyer's failure to comply with this Section will result in a range of actions as stated in Sections 1.5, 5.3, 6.2, 7.1 and 10.7.

11.6 The Shopee Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the Shopee Guarantee. The Shopee Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Shopee accepts no liability in connection with the same. Without limitation, the Shopee Guarantee does not constitute a product warranty.

11.7 Buyer and Seller acknowledge and agree that Shopee’s decision (including any appeals) in respect of and relating to any issues concerning the Shopee Guarantee is final.

11.8 For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Shopee Guarantee.

12. SHOPEE COIN REWARD SYSTEM

12.1 Users may earn loyalty points (“Shopee Coin”) by buying merchandise on the Site using the Shopee Guarantee system or through participation in other Shopee activities as Shopee may from time to time determine (“Eligible Activities”) based on the conversion rate determined by Shopee in its sole discretion (“Shopee Coin Reward System”). Generally, Shopee Coin will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Shopee. You are eligible to participate in the Shopee Coin reward system if you are a User and your Account does not expressly exclude you from participation.

12.2 Transactions not completed on the Site do not qualify for the Shopee Coin Reward System. Shopee may at its sole discretion exclude categories of items from the Shopee Coin Reward System.

12.3 Shopee Coins credited to Buyers have no monetary value, do not constitute Buyers’ property and cannot be purchased, sold, transferred or redeemed for cash by Buyer.

12.4 Subject to Shopee rules and regulations as determined, varied or modified by Shopee from time to time, subject to any cap imposed by Shopee at its sole discretion, User may redeem Shopee Coin by sending a request to Shopee and use Shopee Coin to offset the purchase price of selected items when making purchases on the Site as advised by Shopee from time to time. All refunds will be subject to Sections 19.2 and 19.4 and the Refunds and Return Policy.

12.5 The Shopee Coin you redeem will be deducted from your Shopee Coin balance. Each Shopee Coin comes with an expiry date. Do check your account details on the Site for Shopee Coin balances and expiry dates.

12.6 From time to time, we may tell you that bonus Shopee Coin will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make at participating Sellers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.

12.7 If you have a dispute in relation to the number of Shopee Coin which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.

12.8 Shopee gives no warranty and accepts no responsibility as to the ultimate tax treatment of Shopee Coin. You will need to check with your tax advisor whether receiving Shopee Coin affects your tax situation.

12.9 Shopee reserves the right to (a) discontinue the Shopee Coin Reward System at any time at its sole discretion and (b) cancel or suspend a User’s right to participate in the Shopee Coin Reward System, including the ability to earn and redeem Shopee Coin at its sole discretion.

13. SHOPEE COINS MARKETING SERVICES

13.1 Sellers may purchase Shopee Coins for gratuitous distribution to Buyers for marketing purposes under the “Marketing Centre” section of the Seller Centre (“Marketing Centre”). If you are a Seller that purchases Shopee Coins, you will be deemed to have consented to the terms and conditions described in this Section, and any explanatory materials published on this Site, the Seller Centre or otherwise communicated to Sellers in writing (“Seller Coins Rules”).

13.2 In order to purchase Shopee Coins, you must be an eligible Seller under the Seller Coins Rules. At the time you purchase and pay for the Shopee Coins, your Account must not be suspended.

13.3 You may purchase Shopee Coins via the payment methods set out in the Marketing Centre. After payment is completed, the Shopee Coins will be issued to your Account for giveaway to Buyers within 24 hours, and shall expire six (6) months after purchase or such other time as determined by Shopee. Except as otherwise provided in the applicable Seller Coins Rules, you may not cancel the order and/or request for a refund after you have purchased Shopee Coins and completed the payment process.

13.4 Shopee Coins purchased by Sellers may only be given away, free-of-charge, to Buyers via promotional channels made available in the Marketing Centre. You may not sell, redeem, or otherwise deal in, Shopee Coins under any circumstances. You agree that failure to comply with this Section or any of the Seller Coins Rules may, without limitation, result in the forfeiture of Shopee Coins purchased by you, in addition to any other actions or remedies that Shopee may take or enforce.

13.5 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of Shopee Coins.

13.6 You are advised to only purchase Shopee Coins after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Seller Coins Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing Shopee Coins.

13.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF SHOPEE COINS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SHOPEE COINS IN QUESTION ONLY.

14. SHOPEE COIN CASHBACK VOUCHER

14.1 Users may receive a voucher entitling them to additional Shopee Coins (the “Shopee Coin Cashback Voucher”) on eligible purchases on the Site. Upon the completion of a successful transaction where the Shopee Coin Cashback Voucher has been applied, additional Shopee Coins will be credited to a User’s Account based on the conversion rate as indicated in the terms and conditions of such Shopee Coin Cashback Voucher (“Additional Shopee Coins Rate”) or as determined by Shopee in its sole discretion. Shopee Coins credited to a User following the redemption of a Shopee Coin Cashback Voucher shall have the same terms and conditions (including in relation to expiry) as regular Shopee Coins.

15. SHOPEEPAY CREDITS MARKETING SERVICES

15.1 Sellers may purchase ShopeePay credits (“ShopeePay Credits”) for gratuitous distribution to Buyers for marketing purposes by issuing purchase orders through Shopee. If you are a Seller that purchases ShopeePay Credits, you will be deemed to have consented to the terms and conditions described in this Section, and any explanatory materials published on this Site, any purchase order form or invoice, the Seller Centre or otherwise communicated to Sellers in writing (“ShopeePay Credits Rules”).

15.2 In order to purchase ShopeePay Credits, you must be an eligible Seller under the ShopeePay Credits Rules. At the time you purchase and pay for the ShopeePay Credits, your Account must not be suspended.

15.3 Shopee will issue an invoice to you after you have purchased ShopeePay Credits, and you may pay for the ShopeePay Credits via the payment methods specified in such invoice. After payment is completed, the ShopeePay Credits will be credited to you for giveaway to Buyers within 24 hours. Except as otherwise provided in the applicable ShopeePay Credits Rules, you may not cancel the order and/or request for a refund after you have purchased ShopeePay Credits and completed the payment process.

15.4 ShopeePay Credits purchased by Sellers may only be given away, free-of-charge, to Buyers via promotional channels made available through, and administered by, Shopee. You may not sell, redeem, or otherwise deal in, ShopeePay Credits under any circumstances. You agree that failure to comply with this Section or any of the ShopeePay Credits Rules may, without limitation, result in the forfeiture of ShopeePay Credits purchased by you, in addition to any other actions or remedies that Shopee may take or enforce.

15.5 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of ShopeePay Credits.

15.6 You are advised to only purchase ShopeePay Credits after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the ShopeePay Credits Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing ShopeePay Credits.

15.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF SHOPEEPAY CREDITS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SHOPEEPAY CREDITS IN QUESTION ONLY.

16. DELIVERY

16.1 Shopee will inform Seller when Shopee receives Buyer’s Purchase Monies. Unless otherwise agreed with Shopee, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the Logistics Service Provider (as defined below), the tracking number, etc. to Buyer through the Site.

16.2 Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Shopee Guarantee Period or the time period specified by Seller on Seller’s listing.

For the delivery of products by Seller to Buyer within the Philippines, Seller and Buyer may choose the logistics service company which will provide the delivery service in cooperation with Shopee. Shopee acts as an intermediary that brings together Seller and Buyer with the logistics service company chosen by Seller and/or Buyer (“Logistics Service Provider”). Seller and Buyer are the parties who appoint and use the services of the Logistics Service Provider in delivering products from Seller to Buyer. Payment of shipping costs for each service delivery of products (“Shipping Fee”) is the responsibility of Buyer and Seller.

Subject to the provisions in Section 16.1 above, delivery will be made by the Logistics Service Provider, and not by Shopee. Shopee is responsible for facilitating reports/complaints from Buyers if Buyer has not received the purchased item within the estimated timeframe. In the event that Buyer has not received the purchased item within the estimated timeframe that the Purchased item should have been received in accordance with the Shopee Policies and the terms of the Shopee Guarantee, Buyer must notify Shopee customer service through the Site. Shopee will then forward the notification of Buyer to Seller and/or the Logistics Service Provider to find the best solution for Seller and Buyer.

16.3 Shopee may offer Buyers a guaranteed delivery date for eligible products ("Eligible Products”). If an Eligible Product does not arrive on or before the guaranteed delivery date as stated in the Order Details page on the Site ("Guaranteed Arrival Date”), Shopee may issue a voucher ("On Time Guarantee Voucher”) to Buyer. Delivery dates shown on the Product Details page are indicative estimates only, and Shopee is not responsible for any other delivery date that is not stated in the Order Details page. For Eligible Products, once the Guaranteed Arrival Date has passed, Buyers need to claim the On Time Guarantee Voucher on the Order Details page within three (3) days of the date the Buyer clicks “Order Received” or, if the Buyer does not click “Order Received”, within three (3) days of the date the status of the Eligible Product is reflected as “Completed” on the Site, otherwise the voucher will be forfeited. On Time Guarantee Vouchers cannot be cashed in whole or in part or transferred in any way, are based on availability and are subject to the terms and conditions of usage (including validity period) as specified by Shopee from time to time. For the avoidance of doubt, On Time Guarantee Vouchers are offered at Shopee’s discretion and shall not constitute any admission of liability or wrongdoing by Shopee. By using the On Time Guarantee Voucher, Buyer unconditionally and unequivocably waives, release and discharges Shopee from all actions, proceedings, claims and demands whatsoever which Buyer may have in respect of a failed or late delivery of Eligible Products.

16.4 Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged or, lost during the course of delivery or where there is failure of delivery, Users acknowledge and agree that Shopee will not be liable for any damage, expense, cost or fees resulting therefrom and Seller and/or Buyer will reach out to the Logistics Service Provider to resolve such dispute.

16.5 For Cross-Border Transaction, Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of the Philippines, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Shopee cannot provide any legal advice in this regard and agrees that Shopee shall not bear any risks or liabilities associated with the import and export of such products to the Philippines.

For the avoidance of doubt, for all delivery services, Shopee's responsibility is limited to facilitating Buyer's reports/complaints to Seller and/or the Logistics Service Provider concerned. If Buyer does not give notice within a reasonable period of time as specified in the Shopee Policies and Shopee Guarantee, Buyer shall be deemed to have received the Purchased item in accordance with the Shopee Policies. Each Buyer and Seller understands and agrees that Shopee will not be responsible for, and holds Shopee harmless from, any damages, expenses, costs or fees arising from shipping the purchased item. Seller and/or Buyer will discuss any complaints with the Logistics Service Provider, through Shopee, to resolve the issue.

17. ADVANCED FULFILMENT PROGRAM

17.1 Shopee may invite Sellers to provide advanced shipment of products (“Sellable Advanced Stock”) to Shopee’s designated locations (such as Shopee’s fulfilment centers) to expedite the fulfilment process if and when an order is made for Sellable Advanced Stock. Shopee may move Sellable Advanced Stock from such designated location to another storage facility without Seller’s knowledge and consent.

17.2 Title of Sellable Advanced Stock remain with Seller and shall at no point in time transfer to Shopee. If an order is made, title remains with Seller until they have been transferred to the Buyer upon delivery. If no order is made within an availability period as determined by Shopee, Shopee will return the Sellable Advanced Stock to Seller.

17.3 Prior to the delivery of any Sellable Advanced Stock, Seller and Shopee shall agree on the type and quantity of Sellable Advanced Stock via Advanced Fulfilment orders ("Advanced Fulfilment Orders”) on the Seller Center.

17.4 Before accepting delivery of Sellable Advanced Stock, Shopee may verify that the delivered Sellable Advanced Stock conform with the Advanced Fulfilment Orders. If there is any discrepancy between the Sellable Advanced Stock delivered and the information in the Advanced Fulfilment Orders, or if any Sellable Advanced Stock is unlabeled, insufficiently labelled, defective, damaged, unfit for a particular purpose or violates these Terms of Service (“Unsuitable Advanced Stock”), Shopee may (a) reject delivery of the Unsuitable Advanced Stock (or part thereof), or (b) may return Unsuitable Advanced Stock to Seller (at Seller’s cost).

17.5 Shopee may charge additional service fees in respect of the Advanced Fulfilment Program. Such fees shall be as determined by Shopee from time to time. 

18. PLATFORM SHIPPING BENEFITS

18.1. Shopee may, at its sole discretion, provide Sellers the following shipping benefits ("Platform Shipping Benefits"):

(a)    the ability to offer shipping discounts funded by Shopee to Buyers ("Platform Shipping Discounts");

(b)     marketing assets relating to the Platform Shipping Discounts and other Platform Shipping Benefits; and

(c)     such other Platform Shipping Benefits as Shopee may provide from time to time.

18.2. For the avoidance of doubt:  

(a) The type, quantity, terms, and other features of Platform Shipping Discounts and other Platform Shipping Benefits shall be determined by Shopee from time to time at its sole discretion;

(b) Any Platform Shipping Discounts or other Platform Shipping Benefits issued by Shopee cannot be applied to purchases of virtual goods, tickets, vouchers, mobile reloads and sim cards, fuel cards, gift cards, and e-vouchers; and

(c) Any Platform Shipping Discounts or other Platform Shipping Benefits can only be applied to orders that are delivered by Shopee-Supported Logistics and are always subject to availability. To know more about Shopee-Supported Logistics, you may refer to  this article in the Seller Education Hub.

18.3. Shopee may charge additional service fees in respect of the Platform Shipping Benefits ("Platform Shipping Fees") in addition to the Seller Fees in Section 23. The Platform Shipping Fees shall be as determined by Shopee from time to time and inclusive of value-added tax.

18.4. Shopee may remove or suspend the Platform Shipping Benefits anytime without liability to you and for any reason, including, but not limited to, when Seller is found to have exceeded the penalty points (under removal of shipping rebates) threshold permitted as illustrated in this Seller Education Hub article.

19. CANCELLATION, RETURN AND REFUND

19.1 Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Shopee Guarantee Account.

19.2 Buyer may apply for the return of the purchased item and refund, subject to and in accordance with Shopee’s Refunds and Return Policy. Please refer to Shopee’s Refunds and Return Policy for further information.

19.3 Shopee reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into the Shopee Guarantee Account.

19.4 If you have redeemed Shopee Coin for your transaction and you are successful in obtaining a refund based on Shopee’s Refunds and Return Policy, Shopee shall refund the monies you have actually paid for the purchased item and credit back any redeemed Shopee Coin to your Account separately.

19.5 Shopee does not monitor the cancellation, return, and refund process for offline payment.

20. SELLER’S RESPONSIBILITIES

20.1 Seller shall properly manage and ensure that relevant information such as the price and the details of products for sale, inventory amount and terms and conditions for sales are updated on Seller’s listing and shall not post inaccurate or misleading information. Seller acknowledges that Shopee may, purely for illustrative purposes, display indicative discounted prices (e.g., voucher-applied pricing based on potential vouchers that may be applicable) while also displaying the original price as listed by the Seller. The final price will be confirmed only at checkout, and any applicable voucher discount(s) shall be applied only if actively selected and applied by the Buyer at the checkout page, subject always to the Shopee Vouchers Terms and Conditions.

20.2 The price of products for sale will be determined by Seller at his/her own discretion. The price of a product and shipping charges shall include the entire amount to be charged to Buyer such as sales tax, value-added tax, tariffs, etc. and Seller shall not charge Buyer such amount additionally and separately.

20.3 Seller agrees that Shopee may at its discretion engage in promotional activities to facilitate transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways determined by Shopee from time to time. The final price that Buyer will pay will be the price with this adjustment applied to it.

20.4 For the purpose of promoting the sales of the products listed by Seller, Shopee may post such products (at adjusted price pursuant to Section 20.3) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by Shopee.

20.5 Seller shall issue invoices to Buyer.

20.6 Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the product sold and Shopee cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.

20.7 Seller acknowledge and agrees that Seller’s violation of any of Shopee’s polices will result in a range of actions as stated in Section 7.1.

21. PAID ADVERTISING

21.1 Shopee offers keyword advertising and/or other advertising services including participating in product search ads (“Product Search Ads”), shop search ads (“Shop Search Ads”), discovery ads (“Discovery Ads”), boost ads (“Boost Ads”), and display ads ("Display Ads") (hereinafter referred to as "Paid Advertising Services") on its Paid Advertising Site on an ongoing basis. Sellers may purchase the Paid Advertising Services. Shopee provides the Paid Advertising Services in accordance with these Terms of Service and any explanatory materials published on the Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising Services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.

21.2 In order to purchase Paid Advertising Services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising Services, your Account must not be suspended.

21.3 You may order Display Ads services through the Seller Centre by setting your preferred advertising dates and budget. Shopee shall use commercially reasonable efforts to fulfill your Display Ads order, but does not guarantee that the (a) dates requested by Seller, and/or (b) the number of impressions associated with the budget set by Seller, will be fulfilled. All Display Ads must comply with any style guides set by Shopee from time to time, including font types and sizes. Shopee may provide access to Shopee fonts to Sellers, and Sellers agree (a) the font constitutes Shopee’s Intellectual Property and is subject to any terms and conditions set by Shopee from time to time, and (b) not to use such fonts for any purpose other than use in the Display Ads. For the avoidance of doubt, Shopee reserves the right to (a) reject any Display Ads order (whether partially or in full), and/or (b) take down any Display Ads, at its sole and absolute discretion, and with or without notification to the Seller. Shopee expressly reserves the right to take down any Display Ad following an order from any government authority, in which case you agree that Shopee shall not be in breach of its obligations under these Terms of Service, and you shall not be entitled to any refund of fees. Shopee reserves the right to charge a fee in the event the Seller requests to edit or cancel its Display Ads order. After the Display Ads services have been delivered, Shopee shall invoice the Seller based on the number of actual impressions received, and Seller shall pay such invoice in accordance with the terms set out in the invoice. The billing information that the Seller provides will be used for invoice and tax invoice generation for Display Ads. The Seller is responsible for ensuring that the billing information is correct prior to submitting a Display Ads order. Any error in the billing information submitted which may result in wrong information in the invoice and tax invoice are the Seller's responsibility. Shopee has the right to reject invoice revision requests due to wrong information being submitted by the Seller.

21.4 You may purchase Search Ads, Boost Ads, Discovery Ads, and Display Ads by purchasing advertising credits on the Paid Advertising Site (“Advertising Credits”), and fees payable for the Paid Advertising Services will be deducted from the Advertising Credits on a pay-per-click basis, as determined by Shopee. All Advertising Credits will be subject to value-added tax. Shopee may also issue Advertising Credits to you free of charge as part of its promotional programs from time to time, in which case such free Advertising Credits shall expire six (6) months after issuance, or such other period as determined by Shopee in its sole discretion. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process.

21.5 You have the option to purchase Search Ads, Boost Ads, and Discovery Ads at the time you list a product for sale or subsequently. When you purchase Paid Advertising Service, you can set different budgets, keywords, marketing periods, etc. for each product in accordance with the Paid Advertising Rules. You may also choose to have your Advertising Credits automatically topped up via your Seller Balance (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your Seller Balance in accordance with Section 10. The Paid Advertising Service for each product will be activated and will expire on the respective dates set by you (the “Paid Advertising Period”). You will not be entitled to transfer the remaining Paid Advertising Period or Advertising Credits to other products if a product is sold or unlisted during the Paid Advertising Period you set for that item. The Advertising Credits will also not be refunded.

21.6 The products for sale that you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Shopee has the right to immediately remove any product listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any product listing removed pursuant to this Section 21.6 will not be refunded. Shopee will also not be liable to compensate you for any loss whatsoever in relation to item listings removed pursuant to this Section 21.6.

21.7 You understand and agree that Shopee does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising Services.

21.8 You are advised to only purchase Paid Advertising Services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, Shopee shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising Service.

21.9 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.

22. PURCHASE AND SALE OF ALCOHOL AND TOBACCO OR TOBACCO-RELATED PRODUCTS

22.1 The purchase and sale of alcoholic products (“Alcohol”) and tobacco or tobacco-related products, including without limitation electric cigarettes (“Tobacco Products”) on the Site is permitted by Shopee subject to the terms and conditions of this Section 22. If you are a buyer of Alcohol (“Alcohol Buyer”) or Tobacco Products (“Tobacco Products Buyer”), you will be deemed to have consented to the terms and conditions in this Section 22 when you purchase Alcohol or Tobacco Products on the Site. Similarly, if you are an approved seller of Alcohol (“Alcohol Seller”) or Tobacco Products (“Tobacco Products Seller”), you will be deemed to have consented to the terms and conditions in this Section 22 when you sell Alcohol or Tobacco Products on the Site.

22.2 If you are an Alcohol Buyer or Tobacco Products Buyer:

(a) you represent and warrant that you and (if applicable) the person receiving the Alcohol or Tobacco Products (“Recipient”) are aged 18 or above; and

(b) if requested by an Alcohol Seller, Tobacco Products Seller or Shopee (or its agents), you and/or the Recipient shall provide valid photo identification for age verification purposes.

22.3    If you are an Alcohol Seller or Tobacco Products Seller, you represent and warrant that:

(a) you hold all necessary licences and/or permits to sell Alcohol or Tobacco Products through the Site, and shall provide a copy of such licences and/or permits and supporting documents to Shopee immediately upon request for verification purposes; and

(b) all information and documents provided to Shopee are true and accurate.

22.4 When delivering Alcohol to an Alcohol Buyer:

(a) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and

(b) Shopee (via the delivery agent) reserves the right to refuse the delivery of Alcohol if the Alcohol Buyer and/or the Recipient appears intoxicated or is unable to provide valid photo identification for age verification purposes.

22.5 When delivering Tobacco Products to Tobacco Products Buyer:

(a) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and

(b) Shopee (via the delivery agent) reserves the right to refuse the delivery of Tobacco Products if the Tobacco Products Buyer and/or the Recipient is unable to provide valid photo identification for age verification purposes.

22.6 Each Alcohol Buyer and Alcohol Seller, and each Tobacco Products Buyer and Tobacco Products Seller, severally agrees to indemnify, defend and hold harmless Shopee, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any inaccuracy or breach of its representations in Section 22.2 and/or Section 22.3 (as applicable); and (b) its breach of any law or any rights of a third party.

23. SELLER FEES

23.1    Shopee charges a fee for all successful transactions completed on the Site (“Transaction Fee”). The Transaction Fee is borne by Seller and is calculated as 2.24% of Buyer’s Purchase Monies before any Site rebates, discounts, vouchers, and Shopee Coins, rounded to the nearest peso. The Transaction Fee is inclusive of value-added tax.

23.2      With effect from 03 September 2025, Shopee charges Seller an order processing fee of ₱5 (inclusive of value-added tax) for each successful order on the Site (“Order Processing Fee”). The Order Processing Fee will be waived for the first 50 successful orders per Seller per calendar month.

23.3    In addition to the Transaction Fee and Order Processing Fee, Shopee charges a commission fee for all successful transactions completed by Seller on the Site (“Shopee Commission Fee”) commencing after ninety (90) days from the Seller's first listing on the Site or such other period determined by Shopee, at its sole discretion, and notified to Seller. The Shopee Commission Fee is borne by Seller and is calculated as a percentage of the Gross Settlement Price, which percentage varies depending on the category of the product sold (“Commission Rate”). To find out the applicable Commission Rate per product category, you may refer to this Seller Education Hub article. “Gross Settlement Price” means the final product price after deducting any Seller-sponsored shop discounts or vouchers, rounded to the nearest peso. For the avoidance of doubt, the Gross Settlement Price shall not be affected by Site rebates, discounts, vouchers, and Shopee Coins. The Shopee Commission Fee is inclusive of value-added tax.

For the avoidance of doubt, the Shopee Commission Fee provided in these Terms of Service does not apply to Mall Sellers (as defined in the Shopee Mall Terms of Service). The Shopee Mall Commission Fee provided in the Shopee Mall Terms of Service shall apply to Mall Sellers.

23.4    For Sellers located outside of the Philippines, Shopee charges such Sellers a commission fee calculated according to the rates as notified to such Sellers from time to time for all successful transactions completed on the Site (“Cross Border Fee”).

23.5      Shopee charges an additional fee for all successful transactions completed on the Site where the Buyer selects SPayLater as the payment method for orders with Sellers who have activated the Special SPayLater (“SSPL”) feature (“SSPL Fee”). The SSPL Fee is borne by the Sellers and is calculated according to the rates as notified to such Sellers from time to time on the Site. The SSPL Fee is inclusive of value-added tax[LO[1] . For more information on the SSPL feature, you may refer to this Seller Education Hub article.

23.6    If you are enjoying certain rights and privileges under any of Shopee’s programs (including, but not limited to, Shopee Coins Cashback Special Program, Shopee Mega Discount Voucher, and RR Shipping Fee Support Program), your continued enjoyment of such rights and privileges shall constitute your acceptance of the terms of service governing such programs, including the right of Shopee to charge you the fees provided in such terms of services in addition to the fees provided in these Terms of Service. You may notify us in writing if you do not wish to participate in such programs.    

23.6    Following the successful completion of a transaction, Shopee shall deduct the (a) Transaction Fee, (b) Order Processing Fee, (c) Shopee Commission Fee, Shopee Mall Comission Fee,  or Cross Border Fee (as the case may be), (d) Platform Shipping Fee, (e) any fees Shopee is entitled to charge under any of Shopee's programs (if applicable), and (f) Seller’s proportion of the Shipping Fee (if applicable), as well as withholding tax (if applicable) from the Buyer’s Purchase Monies and remit the balance to Seller in accordance with Section 11.2. Shopee shall issue to Seller invoices or such other document required by applicable law for items (a) to (e) and a Certificate of Creditable Tax Withheld at Source (BIR Form No.2307) for the withholding tax deducted from the Buyer's Purchase Monies, if any, in accordance with applicable law. For more information on the applicable withholding tax to be deducted from your Buyer's Purchase Monies, if any, and how you could claim your Certificate of Creditable Tax Withheld at Source (BIR Form No.2307) from Shopee, you may refer to this Seller Education Hub article.

24.    ADMINISTRATIVE FEE

24.1 Shopee's authorized payment processor charges a fee for any successful payments made to select billers via the Site ("Administrative Fee"). The Administrative Fee is borne by the User making the payment and is calculated at such rate as may be notified by Shopee to Users from time to time. The Administrative Fee  is inclusive of value-added tax. Shopee's payment processor shall issue invoices or such other document required by applicable law for the Administrative Fee. Without limitation, the Administrative Fee  is inclusive of any costs incurred by Shopee's payment processor in its forwarding of relevant payment information to relevant billers, less any rebates, discounts, vouchers, and Shopee Coins.

25. DISPUTES

25.1 In the event a problem arises in a transaction, Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which Shopee shall use reasonable commercial efforts to facilitate. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.

25.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Shopee or its affiliates (except where Shopee or its affiliates are the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.

25.3 Users covered under Shopee Guarantee may send a written request to Shopee to assist them in resolving issues which may arise from a transaction. Shopee may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute. For more information, please refer to Shopee’s Refunds and Return Policy.

26. FEEDBACK

26.1 Shopee welcomes information and feedback from our Users which will enable Shopee to improve the quality of service provided. Please refer to our feedback procedure below for further information:

(a)    Feedback may be made in writing through email to or using the feedback form found on the Site.

(b)    Anonymous feedback will not be accepted.

(c)  Users affected by the feedback should be fully informed of all facts and given the opportunity to put forward their case.

(d)    Vague and defamatory feedback will not be entertained.

27. DISCLAIMERS

27.1    THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY SHOPEE OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOPEE DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

27.2    YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

27.3    SHOPEE HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE SHOPEE AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.

28. EXCLUSIONS AND LIMITATIONS OF LIABILITY

28.1    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHOPEE BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR: (A) LOSS OF USE; (B) LOSS OF PROFITS; (C) LOSS OF REVENUES; (D) LOSS OF DATA; (E) LOSS OF GOOD WILL; OR (F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; OR (B) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF SHOPEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

28.2    YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.

28.3    IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, SHOPEE IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: (A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE SHOPEE GUARANTEE; AND (B) PHILIPPINE PESO: FOUR THOUSAND (PHP4,000.00.

28.4    NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SHOPEE’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF SHOPEE THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.

29. LINKS TO THIRD PARTY SITES AND SHARING VIDEOS FROM YOUTUBE

29.1    Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of Shopee in any manner whatsoever and you therefore access them at your own risk. Shopee is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Shopee is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Shopee of any linked site and/or any of its content therein.

29.2    Shopee allows you to share videos from YouTube on the Shopee Livestream feature (“YouTube Content”). By sharing YouTube Content, you hereby agree to be bound by the YouTube Terms of Service.

30. YOUR CONTRIBUTIONS TO THE SERVICES

30.1    By submitting Content on or through the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to Shopee. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution. You hereby grant Shopee and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.

30.2    Any Content, material, information or idea you post on or through the Services, or otherwise transmit to Shopee by any means (each, a "Submission"), is not considered confidential by Shopee and may be disseminated or used by Shopee without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products, or for informational, reference and commercial purposes. By making a Submission to Shopee, you acknowledge and agree that Shopee and/or other third parties may independently develop software, applications, interfaces, products and modifications and enhancements of the same which are identical or similar in function, code or other characteristics to the ideas set out in your Submission. Accordingly, you hereby grant Shopee and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to develop the items identified above, and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform any Submission on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works). This provision does not apply to personal data that is subject to our Shopee Privacy Policy except to the extent that you make such personal data publicly available on or through the Services.

31. THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS

31.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Shopee is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Shopee responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.

31.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Shopee. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Shopee has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Shopee shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Shopee may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.

32. YOUR REPRESENTATIONS AND WARRANTIES

32.1    You represent and warrant that:

(a) you possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms of Service and to comply with its terms;

(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations;

(c) in cases of juridical entities such as sole proprietorships, partnerships, corporations, cooperatives, or one-person corporations, you have the authority to bind your principal to these Terms of Service; and 

(d)  you are not located or a resident in a country or territory that is the subject or target of Sanctions (including Iran, Cuba, Syria, North Korea, Crimea, Donetsk, Luhansk regions in Ukraine).  

33. FRAUDULENT OR SUSPICIOUS ACTIVITY

33.1 If Shopee, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect Shopee, other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims (as these terms are defined below), fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

(a) We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;

(b) We may suspend your eligibility for Shopee Guarantee;

(c) We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by courts in Singapore or elsewhere and directed to Shopee;

(d) We may refuse to provide the Services to you now and in the future;

(e) We may hold your funds for a period of time reasonably needed to protect against the risk of liability to Shopee or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions;

(f) We may coordinate with ShopeePay Philippines, Inc. to recover the amounts subject of the fraudulent or suspicious activity from your ShopeePay account, if any

For the purposes of this Section:

"Chargeback" means a request that a Buyer files directly with his or her debit or credit card company or debit or credit card issuing bank to invalidate a payment.

"Claim" means a challenge to a payment that a Buyer or Seller files directly with Shopee.

"Reversal" means the reversal of a payment by Shopee because (a) it is invalidated by the sender's bank, (b) it was sent to you in error by Shopee, (c) the sender of the payment did not have authorization to send the payment (for example: the sender used a stolen credit card), (d) you received the payment for activities that violated these Terms of Service or any other Shopee policy, or (e) Shopee decided a Claim against you.

34. INDEMNITY

34.1 You agree to indemnify, defend and hold harmless Shopee, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Shopee or its Affiliates is the Seller in the transaction that the dispute relates to), (b) the Shopee Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of Shopee, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, or (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.

35. SEVERABILITY

35.1 If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

36. GOVERNING LAW

36.1 These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of the Philippines without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever, including concerning the breach, formation, termination, scope, arbitrability or validity of these Terms of Service, or in connection with the determination of any matters which are subject to objective determination pursuant to these Terms of Service, arising out of or relating to these Terms of Service against or relating to Shopee or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration administered by the Philippine Dispute Resolution Center, Inc. (“PDRCI”) under the arbitration rules of the PDRCI (“PDRCI”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. The seat of the arbitration shall be the Philippines. This arbitration agreement shall be governed by the laws of the Republic of the Philippines. The tribunal shall consist of three (3) arbitrators: one (1) appointed by each party within thirty (30) days of the receipt of a Notice of Arbitration by the receiving party and one (1) appointed by agreement of the arbitrators appointed by the parties within thirty (30) days of the appointment of the second arbitrator. In the absence of such agreement, the third arbitrator shall be appointed according to the PDRCI Rules. The language of the arbitration shall be English.

37. GENERAL PROVISIONS

37.1 Shopee reserves all rights not expressly granted herein.

37.2 Shopee may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site and/or receipt of any Services (including, for the avoidance of doubt, the continued provision of an Account to you by Shopee) after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

37.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

37.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Shopee, nor does it authorise you to incur any costs or liabilities on Shopee’s behalf.

37.5 The failure of Shopee at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.

37.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Shopee's affiliates and subsidiaries (and each of Shopee's and its affiliates' and subsidiaries' respective successors and assigns).

37.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

37.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

37.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contacts us at: help@support.shopee.com.

LEGAL NOTICES: Please send all legal notices to legal.ph@shopee.com and Attention it to the “General Counsel”.

I HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION TO THE SAME HEREAFTER. BY CLICKING THE “SIGN UP”, “CONNECT WITH FACEBOOK” BUTTON, OR “CONNECT WITH GOOGLE” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.

Last updated: 17 September 2025

If you are selling in Vietnam,

1. GIỚI THIỆU

1.1. Chào mừng bạn đến với Sàn Giao Dịch Thương Mại Điện Tử Shopee qua giao diện website hoặc ứng dụng di động (“Trang Shopee” hoặc “Sàn Shopee”). Trước khi sử dụng Trang Shopee hoặc tạo tài khoản Shopee (“Tài Khoản”), vui lòng đọc kỹ các Điều Khoản Dịch Vụ dưới đây và Quy Chế Hoạt Động Sàn Giao Dịch Thương Mại Điện Tử Shopee để hiểu rõ quyền lợi và nghĩa vụ hợp pháp của mình đối với Công ty TNHH Shopee và các công ty liên kết và công ty con của Shopee (sau đây được gọi riêng là “Shopee”, gọi chung là “chúng tôi”, “của chúng tôi”). “Dịch Vụ” chúng tôi cung cấp hoặc sẵn có bao gồm (a) Trang Shopee, (b) các dịch vụ được cung cấp bởi Trang Shopee và bởi phần mềm dành cho khách hàng của Shopee có sẵn trên Trang Shopee, và (c) tất cả các thông tin, đường dẫn, tính năng, dữ liệu, văn bản, hình ảnh, biểu đồ, âm nhạc, âm thanh, video (bao gồm cả các đoạn video được đăng tải trực tiếp theo thời gian thực (livestream)), tin nhắn, tags, nội dung, chương trình, phần mềm, ứng dụng dịch vụ (bao gồm bất kỳ ứng dụng dịch vụ di động nào) hoặc các tài liệu khác có sẵn trên Trang Shopee hoặc các dịch vụ liên quan đến Trang Shopee (“Nội Dung”). Bất kỳ tính năng mới nào được bổ sung hoặc mở rộng đối với Dịch Vụ đều thuộc phạm vi điều chỉnh của Điều Khoản Dịch Vụ này. Điều Khoản Dịch Vụ này điều chỉnh việc bạn sử dụng Dịch Vụ cung cấp bởi Shopee.

1.2. Dịch Vụ bao gồm dịch vụ sàn giao dịch trực tuyến kết nối người tiêu dùng với nhau nhằm mang đến cơ hội kinh doanh giữa người mua (“Người Mua”) và người bán (“Người Bán”) (gọi chung là “bạn”, “Người Sử Dụng” hoặc “Các Bên”). Hợp đồng mua bán thật sự là trực tiếp giữa Người Mua và Người Bán. Các Bên liên quan đến giao dịch đó sẽ chịu trách nhiệm đối với hợp đồng mua bán giữa họ, việc đăng bán hàng hóa, bảo hành sản phẩm và tương tự. Shopee không can thiệp vào giao dịch giữa các Người Sử Dụng. Shopee có thể hoặc không sàng lọc trước Người Sử Dụng hoặc Nội Dung hoặc thông tin cung cấp bởi Người Sử Dụng. Shopee bảo lưu quyền loại bỏ bất cứ Nội Dung hoặc thông tin nào trên Trang Shopee theo Điều 6.4 bên dưới. Shopee không bảo đảm cho việc các Người Sử Dụng sẽ thực tế hoàn thành giao dịch. Lưu ý, Shopee sẽ là bên trung gian quản lý tình trạng hàng hóa và mua bán giữa Người Mua và Người Bán và quản lý vấn đề vận chuyển, trừ khi Người Mua và Người Bán thể hiện mong muốn tự giao dịch với nhau một cách rõ ràng.

1.3. Trước khi trở thành Người Sử Dụng của Trang Shopee, bạn cần đọc và chấp nhận mọi điều khoản và điều kiện được quy định trong, và dẫn chiếu đến, Điều Khoản Dịch Vụ này, các quy chế, quy định, chính sách, tiêu chuẩn cộng đồng của Shopee và Chính Sách Bảo Mật được dẫn chiếu theo đây.

1.4. Shopee bảo lưu quyền thay đổi, chỉnh sửa, tạm ngưng hoặc chấm dứt tất cả hoặc bất kỳ phần nào của Trang Shopee hoặc Dịch Vụ vào bất cứ thời điểm nào theo quy định pháp luật. Phiên Bản thử nghiệm của Dịch Vụ hoặc tính năng của Dịch Vụ có thể không hoàn toàn giống với phiên bản cuối cùng.

1.5. Shopee bảo lưu quyền từ chối yêu cầu mở Tài Khoản hoặc các truy cập của bạn tới Trang Shopee hoặc Dịch Vụ theo quy định pháp luật và Điều Khoản Dịch Vụ.

BẰNG VIỆC SỬ DỤNG DỊCH VỤ HAY TẠO TÀI KHOẢN TẠI SHOPEE, BẠN ĐÃ CHẤP NHẬN VÀ ĐỒNG Ý VỚI NHỮNG ĐIỀU KHOẢN DỊCH VỤ NÀY VÀ CHÍNH SÁCH BỔ SUNG ĐƯỢC DẪN CHIẾU THEO ĐÂY.

NẾU BẠN KHÔNG ĐỒNG Ý VỚI NHỮNG ĐIỀU KHOẢN DỊCH VỤ NÀY, VUI LÒNG KHÔNG SỬ DỤNG DỊCH VỤ HOẶC TRUY CẬP VÀO TRANG SHOPEE. NẾU BẠN LÀ NGƯỜI CHƯA THÀNH NIÊN HOẶC BỊ GIỚI HẠN VỀ NĂNG LỰC HÀNH VI DÂN SỰ THEO QUY ĐỊNH PHÁP LUẬT TẠI QUỐC GIA BẠN SINH SỐNG, BẠN CẦN NHẬN ĐƯỢC SỰ HỖ TRỢ HOẶC CHẤP THUẬN TỪ CHA MẸ HOẶC NGƯỜI GIÁM HỘ HỢP PHÁP, TÙY TỪNG TRƯỜNG HỢP ÁP DỤNG, ĐỂ MỞ TÀI KHOẢN HOẶC SỬ DỤNG DỊCH VỤ. TRONG TRƯỜNG HỢP ĐÓ, CHA MẸ HOẶC NGƯỜI GIÁM HỘ HỢP PHÁP, TÙY TỪNG TRƯỜNG HỢP ÁP DỤNG, CẦN HỖ TRỢ ĐỂ BẠN HIỂU RÕ HOẶC THAY MẶT BẠN CHẤP NHẬN NHỮNG ĐIỀU KHOẢN TRONG THỎA THUẬN DỊCH VỤ NÀY. NẾU BẠN CHƯA CHẮC CHẮN VỀ ĐỘ TUỔI CŨNG NHƯ NĂNG LỰC HÀNH VI DÂN SỰ CỦA MÌNH, HOẶC CHƯA HIỂU RÕ CÁC ĐIỀU KHOẢN NÀY CŨNG NHƯ QUY ĐỊNH PHÁP LUẬT CÓ LIÊN QUAN ÁP DỤNG CHO ĐỘ TUỔI HOẶC NĂNG LỰC HÀNH VI DÂN SỰ CỦA MÌNH, VUI LÒNG KHÔNG TẠO TÀI KHOẢN HOẶC SỬ DỤNG DỊCH VỤ CHO ĐẾN KHI NHẬN ĐƯỢC SỰ GIÚP ĐỠ TỪ CHA MẸ HOẶC NGƯỜI GIÁM HỘ HỢP PHÁP. NẾU BẠN LÀ CHA MẸ HOẶC NGƯỜI GIÁM HỘ HỢP PHÁP CỦA NGƯỜI CHƯA THÀNH NIÊN HOẶC BỊ GIỚI HẠN VỀ NĂNG LỰC HÀNH VI DÂN SỰ, TÙY TỪNG TRƯỜNG HỢP THEO QUY ĐỊNH PHÁP LUẬT, BẠN CẦN HỖ TRỢ ĐỂ NGƯỜI ĐƯỢC GIÁM HỘ HIỂU RÕ HOẶC ĐẠI DIỆN NGƯỜI ĐƯỢC GIÁM HỘ CHẤP NHẬN CÁC ĐIỀU KHOẢN DỊCH VỤ NÀY VÀ CHỊU TRÁCH NHIỆM ĐỐI VỚI TOÀN BỘ QUÁ TRÌNH SỬ DỤNG TÀI KHOẢN HOẶC CÁC DỊCH VỤ CỦA SHOPEE MÀ KHÔNG PHÂN BIỆT TÀI KHOẢN ĐÃ HOẶC SẼ ĐƯỢC TẠO LẬP.

2. QUYỀN RIÊNG TƯ

2.1. Shopee coi trọng việc bảo mật thông tin của bạn. Để bảo vệ quyền lợi người dùng, Shopee cung cấp Chính Sách Bảo Mật để giải thích chi tiết các hoạt động bảo mật của Shopee. Vui lòng tham khảo Chính Sách Bảo Mật để biết cách thức Shopee thu thập và sử dụng thông tin liên quan đến Tài Khoản và/hoặc việc sử dụng Dịch Vụ của Người Sử Dụng (“Thông Tin Người Sử Dụng”). Điều Khoản Dịch Vụ này có liên quan mật thiết với Chính Sách Bảo Mật. Bằng cách sử dụng Dịch Vụ hoặc cung cấp thông tin trên Trang Shopee, Người Sử Dụng:

a. cho phép Shopee thu thập, sử dụng, công bố và/hoặc xử lý các Nội Dung, dữ liệu cá nhân của bạn và Thông Tin Người Sử Dụng như được quy định trong Chính Sách Bảo Mật;

b. đồng ý và công nhận rằng các thông tin được cung cấp trên Trang Shopee sẽ thuộc sở hữu chung của bạn và Shopee; và

c. sẽ không, dù là trực tiếp hay gián tiếp, tiết lộ các Thông Tin Người Sử Dụng cho bất kỳ bên thứ ba nào, hoặc bằng bất kỳ phương thức nào cho phép bất kỳ bên thứ ba nào được truy cập hoặc sử dụng Thông Tin Người Dùng của bạn.

2.2. Trường hợp Người Sử Dụng sở hữu dữ liệu cá nhân của Người Sử Dụng khác thông qua việc sử dụng Dịch Vụ (“Bên Nhận Thông Tin”), Người Sử Dụng là Bên Nhận Thông Tin theo đây đồng ý rằng Bên Nhận Thông Tin  sẽ (i) tuân thủ mọi quy định pháp luật về bảo vệ an toàn thông tin cá nhân liên quan đến những thông tin đó; (ii) cho phép Người Sử Dụng là chủ sở hữu của các thông tin cá nhân mà Bên Nhận Thông Tin thu thập được (“Bên Tiết Lộ Thông Tin”) được phép xóa bỏ thông tin của mình được thu thập từ cơ sở dữ liệu của Bên Nhận Thông Tin; và (iii) cho phép Bên Tiết Lộ Thông Tin rà soát những thông tin đã được thu thập về họ bởi Bên Nhận Thông Tin, phù hợp với hoặc theo yêu cầu của các quy định pháp luật hiện hành.

3. GIỚI HẠN TRÁCH NHIỆM

3.1. Shopee trao cho Người Sử Dụng quyền phù hợp để truy cập và sử dụng các Dịch Vụ theo các điều khoản và điều kiện được quy định trong Điều Khoản Dịch Vụ này. Tất cả các Nội Dung, thương hiệu, nhãn hiệu dịch vụ, tên thương mại, biểu tượng và tài sản sở hữu trí tuệ khác độc quyền (“Tài Sản Sở Hữu Trí Tuệ”) hiển thị trên Trang Shopee đều thuộc sở hữu của Shopee và bên sở hữu thứ ba (nếu có). Không một bên nào truy cập vào Trang Shopee được cấp quyền hoặc cấp phép trực tiếp hoặc gián tiếp để sử dụng hoặc sao chép bất kỳ Tài Sản Sở Hữu Trí Tuệ nào, cũng như không một bên nào truy cập vào Trang Shopee được phép truy đòi bất kỳ quyền, quyền sở hữu hoặc lợi ích nào liên quan đến Tài Sản Sở Hữu Trí Tuệ. Bằng cách sử dụng hoặc truy cập Dịch Vụ, bạn đồng ý tuân thủ các quy định pháp luật liên quan đến bản quyền, thương hiệu, nhãn hiệu dịch vụ hoặc bất cứ quy định pháp luật nào khác bảo vệ Dịch Vụ, Trang Shopee và Nội Dung của Trang Shopee. Bạn đồng ý không được phép sao chép, phát tán, tái bản, chuyển giao, công bố công khai, thực hiện công khai, sửa đổi, phỏng tác, cho thuê, bán, hoặc tạo ra các sản phẩm phái sinh của bất cứ phần nào thuộc Dịch Vụ, Trang Shopee và Nội Dung của Trang Shopee. Bạn không được nhân bản hoặc chỉnh sửa bất kỳ phần nào hoặc toàn bộ nội dung của Trang Shopee trên bất kỳ máy chủ hoặc như là một phần của bất kỳ website nào khác mà chưa nhận được sự chấp thuận bằng văn bản của Shopee. Ngoài ra, bạn đồng ý rằng bạn sẽ không sử dụng bất kỳ robot, chương trình do thám (spider) hay bất kỳ thiết bị tự động hoặc phương thức thủ công nào để theo dõi, thống kê, thu thập hoặc sao chép Nội Dung của Shopee khi chưa có sự đồng ý trước bằng văn bản của Shopee (sự chấp thuận này được xem như áp dụng cho các công cụ tìm kiếm cơ bản trên các website tìm kiếm trên mạng kết nối người dùng trực tiếp đến website đó).

3.2. Shopee cho phép kết nối từ website Người Sử Dụng đến Trang Shopee, với điều kiện website của Người Sử Dụng không được hiểu là bất kỳ việc xác nhận hoặc liên quan nào đến Shopee.

4. PHẦN MỀM

Bất kỳ phần mềm nào được cung cấp bởi Shopee tới Người Sử Dụng đều thuộc phạm vi điều chỉnh của các Điều Khoản Dịch Vụ này. Shopee bảo lưu tất cả các quyền liên quan đến phần mềm không được cấp một các rõ ràng bởi Shopee theo Điều Khoản Dịch Vụ này. Bất kỳ tập lệnh hoặc mã code, liên kết đến hoặc dẫn chiếu từ Dịch Vụ, đều được cấp phép cho bạn bởi các bên thứ ba là chủ sở hữu của tập lệnh hoặc mã code đó chứ không phải bởi Shopee.

5. TÀI KHOẢN VÀ BẢO MẬT

5.1. Một vài tính năng của Dịch Vụ chúng tôi yêu cầu phải đăng ký một Tài Khoản bằng cách lựa chọn một tên người sử dụng không trùng lặp (“Tên Đăng Nhập”) và mật khẩu đồng thời cung cấp một cách trung thực và chính xác một số thông tin cá nhân nhất định. Bạn có thể sử dụng Tài Khoản của mình để truy cập vào các sản phẩm, website hoặc dịch vụ khác mà Shopee cho phép, hoặc có mối liên hệ hoặc đang hợp tác với Shopee. Shopee không kiểm tra và không chịu trách nhiệm đối với bất kỳ nội dung, tính năng năng, bảo mật, dịch vụ, chính sách riêng tư, hoặc cách thực hiện khác của các sản phẩm, website hay dịch vụ đó. Trường hợp bạn sử dụng Tài Khoản của mình để truy cập vào các sản phẩm, website hoặc dịch vụ khác mà Shopee cho phép, hoặc có mối liên hệ hoặc đang hợp tác với Shopee, các điều khoản dịch vụ của những sản phẩm, website hoặc dịch vụ đó, bao gồm các chính sách bảo mật tương ứng vẫn được áp dụng khi bạn sử dụng các sản phẩm, website hoặc dịch vụ đó ngay cả khi những điều khoản dịch vụ này khác với Điều Khoản Dịch Vụ và/hoặc Chính Sách Bảo Mật của Shopee.

5.2. Bằng việc đăng ký một Tài Khoản, bạn đồng ý và hiểu rằng:

(a) Bạn có thể sử dụng các sản phẩm và/hoặc dịch vụ sẵn có trên Sàn Shopee hoặc ứng dụng được cung cấp bởi và/hoặc vận hành bởi Shopee (theo các Chính Sách Shopee);

(b) Shopee có thể thông qua Sàn Shopee để cung cấp một số sản phẩm và/hoặc dịch vụ có nguồn gốc từ hoặc được cung cấp bởi các chi nhánh, công ty con hoặc đối tác của Shopee và các sản phẩm khác được cung cấp bởi các chi nhánh, công ty con hoặc đối tác đó trên Sàn Shopee vào từng thời điểm cụ thể. Bạn thừa nhận và đồng ý rằng việc mua hoặc giao dịch các sản phẩm và/hoặc dịch vụ này phải tuân theo các điều khoản dịch vụ cho các sản phẩm hoặc dịch vụ tương ứng mà bạn đồng ý và chấp nhận riêng khi sử dụng hoặc truy cập các sản phẩm, ứng dụng, trang web hoặc dịch vụ đó và do đó, Shopee không chịu trách nhiệm và sẽ không chịu trách nhiệm trong trường hợp có bất kỳ lỗi hoặc sai sót nào liên quan đến việc mua hoặc giao dịch các sản phẩm  và/hoặc dịch vụ này. Vui lòng liên hệ nhà cung cấp liên quan nếu bạn có bất kỳ câu hỏi nào hoặc gặp bất kỳ vấn đề nào liên quan đến việc mua hoặc giao dịch các sản phẩm hoặc dịch vụ này.  

(c) Bạn có thể được kết nối trực tiếp và sử dụng sản phẩm và/hoặc dịch vụ có sẵn trong (các) ứng dụng ngoài nền tảng được cung cấp bởi một số chi nhánh và bên liên kết của Shopee ("Ứng Dụng Ngoài Nền Tảng").

Tài Khoản của bạn có thể được sử dụng để đăng nhập, sử dụng hoặc truy cập các sản phẩm, ứng dụng, trang web và dịch vụ do Shopee cung cấp, cũng như những sản phẩm được cung cấp bởi một số chi nhánh hoặc đối tác của Shopee. Các sản phẩm, trang web và dịch vụ đó sẽ bị ràng buộc bởi các điều khoản và điều kiện và chính sách bảo mật của đơn vị liên kết hoặc đối tác tương ứng, mà bạn đồng ý và chấp nhận khi sử dụng hoặc truy cập các sản phẩm, ứng dụng, trang web hoặc dịch vụ đó. Bạn có thể sử dụng hoặc truy cập Tài Khoản của mình, bao gồm bất kỳ phương thức thanh toán liên quan, hồ sơ giao dịch hoặc các mã định danh khác, thông qua nhiều giao diện người dùng, bao gồm nhưng không giới hạn ở ứng dụng hoặc trang web Shopee, ShopeePay hoặc thông qua các sản phẩm, ứng dụng, trang web hoặc dịch vụ khác.

Bạn có thể đăng ký Tài Khoản thông qua Shopee hoặc ShopeePay. Bằng cách đăng ký Tài Khoản, bạn đồng ý và hiểu rằng, để kết nối tất cả các dịch vụ ShopeePay của bạn và Dịch Vụ, Tài Khoản của bạn sẽ được liên kết với tài khoản của bạn với ShopeePay nếu bạn đã sử dụng cùng một số điện thoại di động để đăng ký cả hai tài khoản.

Trường hợp bạn có cả Tài Khoản với Shopee và một tài khoản với ShopeePay, bạn theo đây xác nhận và đồng ý cho phép Shopee tiết lộ thông tin đó cho ShopeePay khi cần thiết để ShopeePay cung cấp dịch vụ (theo Điều Khoản Dịch Vụ của ShopeePay) cho bạn, bao gồm nhưng không giới hạn ở bất kỳ chi tiết thanh toán nào được liên kết với Tài Khoản của bạn.

(d) Trong trường hợp bạn sử dụng Ứng Dụng Ngoài Nền Tảng như đã đề cập trong đoạn (c) ở trên, việc sử dụng sản phẩm và/hoặc dịch vụ đó sẽ tuân theo các điều khoản dịch vụ tương ứng được cung cấp bởi chi nhánh hoặc bên liên kết có liên quan của Shopee. 

5.3. Bạn đồng ý (a) giữ bí mật mật khẩu và chỉ sử dụng Tên Đăng Nhập và mật khẩu khi đăng nhập, (b) đảm bảo bạn sẽ đăng xuất khỏi tài khoản của mình sau mỗi phiên đăng nhập trên Trang Shopee, và (c) thông báo ngay lập tức với Shopee nếu phát hiện bất kỳ việc sử dụng trái phép nào đối với Tài Khoản, Tên Đăng Nhập và/hoặc mật khẩu của bạn. Bạn phải chịu trách nhiệm với hoạt động dưới Tên Đăng Nhập và Tài Khoản của mình, bao gồm tổn thất hoặc thiệt hại phát sinh từ việc sử dụng trái phép liên quan đến mật khẩu hoặc từ việc không tuân thủ Điều Khoản này của Người Sử Dụng.

5.4. Bạn đồng ý rằng Shopee có toàn quyền xóa Tài Khoản và Tên Đăng Nhập của Người Sử Dụng ngay lập tức, gỡ bỏ hoặc hủy từ Trang Shopee bất kỳ Nội Dung nào liên quan đến Tài Khoản và Tên Đăng Nhập của Người Sử Dụng với bất kỳ lý do nào mà theo đó Shopee có thể thông báo hoặc không cần thông báo hay chịu trách nhiệm với Người Sử Dụng hay bên thứ ba nào khác. Căn cứ để thực hiện các hành động này có thể bao gồm (a) Tài Khoản và Tên Đăng Nhập không hoạt động trong thời gian nhất định theo Chính Sách Shopee, (b) vi phạm điều khoản hoặc tinh thần của các Điều Khoản Dịch Vụ này cũng như quy chế, chính sách, quy định và tiêu chuẩn cộng đồng của Shopee, (c) có hành vi bất hợp pháp, lừa đảo, quấy rối, xâm phạm, đe dọa hoặc lạm dụng, (d) có nhiều tài khoản người dùng khác nhau, (e) mua sản phẩm trên Trang Shopee với mục đích kinh doanh, (f) mua hàng số lượng lớn từ một Người Bán hoặc một nhóm Người Bán có liên quan, (g) lạm dụng mã giảm giá hoặc tài trợ hoặc quyền lợi khuyến mại (bao gồm việc bán mã giảm giá cho các bên thứ ba cũng như lạm dụng mã giảm giá ở Trang Shopee), (h) có hành vi gây hại tới những Người Sử Dụng khác, các bên thứ ba hoặc các lợi ích kinh tế của Shopee, (i) sử dụng thông tin giả mạo hoặc không trung thực hoặc sử dụng công cụ đăng ký tài khoản tự động khi đăng ký Tài Khoản và (j) mua, bán, cho thuê, cho mượn, đăng ký hộ Tài Khoản. Việc sử dụng Tài Khoản cho các mục đích bất hợp pháp, lừa đảo, quấy rối, xâm phạm, đe dọa hoặc lạm dụng có thể được gửi cho cơ quan nhà nước có thẩm quyền theo quy định pháp luật.

5.5. Người Sử Dụng có thể yêu cầu xóa Tài Khoản bằng cách thông báo bằng văn bản đến Shopee (tại đây). Tuy nhiên, Người Sử Dụng vẫn phải chịu trách nhiệm và nghĩa vụ đối với bất kỳ giao dịch nào chưa hoàn thành (phát sinh trước hoặc sau khi Tài Khoản bị xóa) hay việc vận chuyển hàng hóa liên quan đến Tài Khoản bị yêu cầu xóa. Khi đó, theo Điều Khoản Dịch Vụ, Người Sử Dụng phải liên hệ với Shopee sau khi đã nhanh chóng và hoàn tất việc thực hiện và hoàn thành các giao dịch chưa hoàn tất. Người Sử Dụng chịu trách nhiệm đối với yêu cầu xóa Tài Khoản của mình.

5.6. Bạn chỉ có thể sử dụng Dịch Vụ và/hoặc mở Tài Khoản tại Shopee nếu bạn đáp ứng đủ các điều kiện để chấp nhận Điều Khoản Dịch Vụ này cũng như quy chế, chính sách, quy định và tiêu chuẩn cộng đồng của Shopee.

5.7. Nếu bạn là Người Bán, bạn được quyền tạo ra tài khoản phụ (“Tài Khoản Phụ”) trên trang tài khoản phụ được vận hành bởi Shopee (“Trang Tài Khoản Phụ”) và được kết nối với Tài Khoản của bạn. Bạn xác nhận và đồng ý rằng:

(a) mục đích của Tài Khoản Phụ là để gia tăng việc quản lý Tài Khoản của bạn với tư cách là Người Bán, và bạn sẽ không sử dụng Tài Khoản Phụ cho bất kỳ mục đích nào khác (bao gồm nhưng không giới hạn các hoạt động gian lận hoặc bất hợp pháp);

(b) Tài Khoản Phụ không được xem là “Tài Khoản” cho mục đích của Điều Khoản Dịch Vụ này, và các quy định tại Điều 5 này sẽ được áp dụng với những điều chỉnh tương ứng đối với Tài Khoản Phụ, ngoại trừ việc viện dẫn đến “Tài Khoản” sẽ được xem là viện dẫn đến cả Tài Khoản Phụ;

(c) Tài Khoản Phụ có thể được định cấu hình để có quyền truy cập vào Tài Khoản và có quyền tương tự như Tài Khoản (hoặc một phần của các quyền đó), và đồng thời bạn xác nhận và đồng ý rằng:

i. bạn chịu trách nhiệm duy nhất cho việc tạo và cấu hình Tài Khoản Phụ, và cấp quyền và kiểm soát việc truy cập của bên thứ ba đối với Tài Khoản Phụ;

ii. bất kỳ bên thứ ba nào mà được bạn cấp quyền truy cập Tài Khoản Phụ sẽ có khả năng truy cập và vận hành Tài Khoản của bạn;

iii. Shopee sẽ được quyền xem các hoạt động của Tài Khoản Phụ như là hoạt động của Tài Khoản; và

iv. bạn sẽ chịu trách nhiệm đối với các hoạt động của Tài Khoản Phụ.

(d) Shopee bảo lưu quyền sửa đổi hoặc chấm dứt hoạt động của Trang Tài Khoản Phụ và việc đóng bất kỳ Tài Khoản Phụ vào bất kỳ thời điểm nào theo quyết định riêng biệt của Shopee.

6. ĐIỀU KHOẢN SỬ DỤNG

6.1. Quyền được phép sử dụng Trang Shopee và Dịch Vụ có hiệu lực cho đến khi bị chấm dứt. Quyền được phép sử dụng sẽ bị chấm dứt theo Điều Khoản Dịch Vụ này hoặc trường hợp Người Sử Dụng vi phạm bất cứ điều khoản hoặc điều kiện nào được quy định tại Điều Khoản Dịch Vụ này. Trong trường hợp đó, Shopee có thể chấm dứt việc sử dụng của Người Sử Dụng bằng cách thông báo hoặc không cần thông báo cho Người Sử Dụng.

6.2. Người Sử Dụng không được phép:

(a) tải lên, đăng, truyền tải hoặc bằng cách khác công khai bất cứ Nội Dung nào trái pháp luật, có hại, đe dọa, lạm dụng, quấy rối, gây hoang mang, lo lắng, xuyên tạc, phỉ báng, xúc phạm, khiêu dâm, bôi nhọ, xâm phạm quyền riêng tư của người khác, gây căm phẫn, hoặc phân biệt chủng tộc, dân tộc hoặc bất kỳ nội dung không đúng đắn nào khác;

(b) vi phạm pháp luật, quyền lợi của bên thứ ba hoặc Chính Sách Cấm/Hạn Chế Sản Phẩm của Shopee;

(c) đăng tải, truyền tin, hoặc bằng bất kỳ hình thức nào khác hiển thị bất kỳ Nội Dung nào có sự xuất hiện của người chưa thành niên hoặc sử dụng Dịch Vụ gây tổn hại cho người chưa thành niên dưới bất kỳ hình thức nào;

(d) sử dụng Dịch Vụ hoặc đăng tải Nội Dung để mạo danh bất kỳ cá nhân hoặc tổ chức nào, hoặc bằng cách nào khác xuyên tạc cá nhân hoặc tổ chức;

(e) giả mạo các tiêu đề hoặc bằng cách khác ngụy tạo các định dạng nhằm che giấu nguồn gốc của bất kỳ Nội Dung nào được truyền tải thông qua Dịch Vụ;

(f) gỡ bỏ bất kỳ thông báo độc quyền nào từ Trang Shopee;

(g) gây ra, chấp nhận hoặc ủy quyền cho việc sửa đổi, cấu thành các sản phẩm phái sinh, hoặc chuyển thể của Dịch Vụ mà không được sự cho phép rõ ràng của Shopee;

(h) sử dụng Dịch Vụ phục vụ lợi ích của bất kỳ bên thứ ba nào hoặc bất kỳ hành vi nào không được chấp nhận theo Điều Khoản Dịch Vụ này;

(i) sử dụng Dịch Vụ hoặc đăng tải Nội Dung cho mục đích gian lận, không hợp lý, sai trái, gây hiểu nhầm hoặc gây nhầm lẫn;

(j) mở và/hoặc vận hành nhiều tài khoản người dùng khác nhau liên quan đến bất kỳ hành vi nào vi phạm điều khoản hoặc tinh thần của Điều Khoản Dịch Vụ này hoặc các quy định, Chính Sách Shopee trong từng thời điểm;

(k) truy cập Trang Shopee, mở tài khoản hoặc bằng cách khác truy cập tài khoản người dùng của mình thông qua bất kỳ phần mềm hoặc phần cứng không được chấp thuận hoặc không được cung cấp bởi Shopee, bao gồm phần mềm giả lập, thiết bị giả lập, phần mềm tự động, phần mềm thay đổi thông tin thiết bị, hoặc bất kỳ phần mềm, thiết bị hoặc phần cứng nào khác nhằm mục đích thực hiện hành vi gian lận, lạm dụng các Chính Sách Shopee hoặc có chức năng tương tự.

(l) chỉnh sửa giá của bất kỳ sản phẩm nào hoặc can thiệp vào danh mục hàng hóa của Người Sử Dụng khác.

(m) thực hiện bất kỳ hành động nào làm sai lệch hệ thống đánh giá hoặc tiếp nhận phản hồi của Shopee;

(n) cố gắng chuyển đổi mã chương trình, đảo ngược kỹ thuật, tháo gỡ hoặc xâm nhập (hack) Dịch Vụ (hoặc bất cứ hợp phần nào theo đó); hoặc phá bỏ hoặc vượt qua bất kỳ công nghệ mã hóa hoặc biện pháp bảo mật nào được Shopee áp dụng đối với các Dịch Vụ và/hoặc các dữ liệu được truyền tải, xử lý hoặc lưu trữ bởi Shopee;

(o) khai thác hoặc thu thập bất kỳ thông tin nào liên quan đến Tài Khoản của Người  Sử Dụng khác, bao gồm bất kỳ thông tin hoạt động hoặc dữ liệu cá nhân nào;

(p) tải lên, gửi thư điện tử, đăng, chuyển tải hoặc bằng cách khác công khai bất kỳ Nội Dung nào mà bạn không được cho phép theo bất kỳ luật hoặc quan hệ hợp đồng hoặc tín thác nào (chẳng hạn thông tin nội bộ, thông tin độc quyền và thông tin mật được biết hoặc tiết lộ như một phần của quan hệ lao động hoặc theo các thỏa thuận bảo mật);

(q) tải lên, gửi thư điện tử, đăng, chuyển tải hoặc bằng cách khác công khai bất kỳ Nội Dung nào dẫn đến trường hợp vi phạm các quyền về sáng chế, thương hiệu, bí quyết kinh doanh, bản quyền hoặc bất cứ đặc quyền nào của bất cứ bên nào;

(r) tải lên, gửi thư điện tử, đăng, chuyển tải hoặc bằng cách khác công khai bất kỳ quảng cáo, các tài liệu khuyến mại, “thư quấy rối”, “thư rác”, “chuỗi ký tự” không được phép hoặc không hợp pháp, hoặc bất kỳ hình thức lôi kéo không được phép nào khác;

(s) tải lên, gửi thư điện tử, đăng, chuyển tải hoặc bằng cách khác công khai bất cứ tài liệu chứa các loại vi-rút, worm, trojan hoặc bất kỳ các mã, tập tin hoặc chương trình máy tính được thiết kế để trực tiếp hoặc gián tiếp gây cản trở, điều khiển, gián đoạn, phá hỏng hoặc hạn chế các chức năng hoặc tổng thể của bất kỳ phần mềm hoặc phần cứng hoặc dữ liệu hoặc thiết bị viễn thông của máy tính;

(t) làm gián đoạn các dòng tương tác thông thường, đẩy nhanh tốc độ “lướt (scroll)” màn hình hơn những Người Sử Dụng khác có thể đối với Dịch Vụ, hoặc bằng cách khác thực hiện thao tác gây ảnh hưởng tiêu cực đến khả năng tham gia giao dịch thực của những Người Sử Dụng khác,

(u) can thiệp, điều khiển hoặc làm gián đoạn Dịch Vụ hoặc máy chủ hoặc hệ thống được liên kết với Dịch Vụ hoặc tới việc sử dụng và trải nghiệm Dịch Vụ của Người Sử Dụng khác, hoặc không tuân thủ bất kỳ các yêu cầu, quy trình, chính sách và luật lệ đối với các hệ thống được liên kết với Trang Shopee;

(v) thực hiện bất kỳ hành động hoặc hành vi nào có thể trực tiếp hoặc gián tiếp phá hủy, vô hiệu hóa, làm quá tải, hoặc làm suy yếu Dịch Vụ hoặc máy chủ hoặc hệ thống liên kết với Dịch Vụ;

(w) sử dụng Dịch Vụ để vi phạm pháp luật, quy chế, quy tắc, chỉ thị, hướng dẫn, chính sách áp dụng của địa phương, liên bang, quốc gia hoặc quốc tế (có hoặc chưa có hiệu lực) một cách có chủ ý hoặc vô ý liên quan đến phòng chống rửa tiền hoặc phòng chống khủng bố;

(x) sử dụng Dịch Vụ để vi phạm hoặc phá vỡ bất kỳ hình phạt hay lệnh cấm vận nào được quản lý hay thực thi bởi các cơ quan có liên quan (gọi chung là "Các Biện Pháp Trừng Phạt").

(y) sử dụng Dịch Vụ để xâm hại tới quyền riêng tư của người khác hoặc để “lén theo dõi” hoặc bằng cách khác quấy rối người khác;

(z) xâm phạm các quyền của Shopee, bao gồm bất kỳ quyền sở hữu trí tuệ và gây nhầm lẫn cho các quyền đó;

(aa) sử dụng Dịch vụ để thu thập hoặc lưu trữ dữ liệu cá nhân của Người Sử Dụng khác liên quan đến các hành vi và hoạt động bị cấm như đề cập ở trên; và/hoặc

(ab) liệt kê, đăng bán các hàng hóa, nội dung xâm phạm quyền tác giả, nhãn hiệu hoặc các quyền sở hữu trí tuệ khác của các bên thứ ba hoặc sử dụng Dịch Vụ theo các cách thức có thể xâm phạm đến quyền sở hữu trí tuệ của các bên khác.

6.3. Người Sử Dụng hiểu rằng các Nội Dung, dù được đăng công khai hoặc truyền tải riêng tư, là hoàn toàn thuộc trách nhiệm của người đã tạo ra Nội Dung đó. Điều đó nghĩa là bạn, không phải Shopee, phải hoàn toàn chịu trách nhiệm đối với những Nội Dung mà bạn tải lên, đăng, gửi thư điện tử, chuyển tải hoặc bằng cách nào khác công khai trên Trang Shopee. Người Sử Dụng hiểu rằng bằng cách sử dụng Trang Shopee, bạn có thể gặp phải Nội Dung mà bạn cho là phản cảm, không đúng đắn hoặc chưa phù hợp. Shopee sẽ không chịu trách nhiệm đối với Nội Dung, bao gồm lỗi hoặc thiếu sót liên quan đến Nội Dung, hoặc tổn thất hoặc thiệt hại xuất phát từ việc sử dụng, hoặc dựa trên, Nội Dung được đăng tải, gửi thư, chuyển tải hoặc bằng cách khác công bố trên Trang Shopee.

6.4. Người Sử Dụng thừa nhận rằng Shopee và các bên được chỉ định của Shopee có toàn quyền (nhưng không có nghĩa vụ) sàng lọc, từ chối, xóa, dừng, tạm dừng, gỡ bỏ hoặc dời bất kỳ Nội Dung có sẵn trên Trang Shopee, bao gồm bất kỳ Nội Dung hoặc thông tin nào bạn đã đăng.  Shopee có quyền gỡ bỏ Nội Dung (i) xâm phạm đến Điều Khoản Dịch Vụ; (ii) trong trường hợp Shopee nhận được khiếu nại hơp lệ theo quy định pháp luật từ Người Sử Dụng khác; (iii) trong trường hợp Shopee nhận được thông báo hợp lệ về vi phạm quyền sở hữu trí tuệ hoặc yêu cầu pháp lý cho việc gỡ bỏ; hoặc (iv) những nguyên nhân khác theo quy định pháp luật. Shopee có quyền chặn các liên lạc (bao gồm việc cập nhật trạng thái, đăng tin, truyền tin và/hoặc tán gẫu) về hoặc liên quan đến Dịch Vụ như nỗ lực của chúng tôi nhằm bảo vệ Dịch Vụ hoặc Người Sử Dụng của Shopee, hoặc bằng cách khác thi hành các điều khoản trong Điều Khoản Dịch Vụ này. Người Sử Dụng đồng ý rằng mình phải đánh giá, và chịu mọi rủi ro liên quan đến, việc sử dụng bất kỳ Nội Dung nào, bao gồm bất kỳ việc dựa vào tính chính xác, đầy đủ, hoặc độ hữu dụng của Nội Dung đó. Liên quan đến vấn đề này, Người Sử Dụng thừa nhận rằng mình không phải và, trong giới hạn tối đa pháp luật cho phép, không cần dựa vào bất kỳ Nội Dung nào được tạo bởi Shopee hoặc gửi cho Shopee, bao gồm các thông tin trên các Diễn Đàn Shopee hoặc trên các phần khác của Trang Shopee.

6.5. Người Sử Dụng chấp thuận và đồng ý rằng Shopee có thể truy cập, duy trì và tiết lộ thông tin Tài Khoản của Người Sử Dụng, Nội Dung và bất kỳ tài liệu hoặc thông tin nào khác mà Người Sử Dụng cung cấp cho Shopee trong trường hợp pháp luật có yêu cầu hoặc theo lệnh của tòa án hoặc cơ quan chính phủ hoặc cơ quan nhà nước có thẩm quyền yêu cầu Shopee hoặc những nguyên nhân khác theo quy định pháp luật: (a) tuân thủ các thủ tục pháp luật; (b) thực thi Điều Khoản Dịch Vụ; (c) phản hồi các khiếu nại về việc Nội Dung xâm phạm đến quyền lợi của bên thứ ba; (d) phản hồi các yêu cầu của Người Sử Dụng liên quan đến chăm sóc khách hàng; hoặc (e) bảo vệ các quyền, tài sản hoặc an toàn của Shopee, Người Sử Dụng và/hoặc cộng đồng.

7. VI PHẠM ĐIỀU KHOẢN DỊCH VỤ

7.1. Việc vi phạm Điều Khoản Dịch Vụ này có thể dẫn tới một số hành động, bao gồm bất kỳ hoặc tất cả các hành động sau:

(a) Xóa danh mục sản phẩm;

(b) Giới hạn quyền sử dụng Tài Khoản;

(c) Đình chỉ và chấm dứt Tài Khoản;

(d) Thu hồi tiền/tài sản có được do hành vi gian lận, và các chi phí có liên quan như chi phí vận chuyển của đơn hàng, phí thanh toán…;

(e) Cáo buộc hình sự;

(f) Áp dụng biện pháp dân sự, bao gồm khiếu nại bồi thường thiệt hại và/hoặc áp dụng biện pháp khẩn cấp tạm thời;

(g) Các hành động hoặc biện pháp chế tài khác theo Tiêu Chuẩn Cộng Đồng, Quy Chế Hoạt Động, hoặc các Chính Sách Shopee.

7.2. Nếu bạn phát hiện Người Sử Dụng trên Trang Shopee của chúng tôi có hành vi vi phạm Điều Khoản Dịch Vụ, vui lòng liên hệ Shopee Tại đây.

8. BÁO CÁO HÀNH VI CÓ KHẢ NĂNG XÂM PHẠM QUYỀN SỞ HỮU TRÍ TUỆ

8.1. Người Sử Dụng là các cá nhân hoặc tổ chức độc lập và họ không có bất kỳ mối liên kết nào với Shopee dưới bất kỳ hình thức nào. Shopee cũng không phải là đại lý hay đại diện của Người Sử Dụng và không nắm giữ và/hoặc sở hữu bất kỳ hàng hóa nào được chào bán trên Trang Shopee. 

8.2. Nếu bạn là Chủ Sở Hữu Quyền Sở Hữu Trí Tuệ (“Chủ Sở Hữu Quyền SHTT”) hoặc là đại diện được ủy quyền Chủ Sở Hữu Quyền SHTT (“Đại Diện Quyền SHTT”) và bạn tin rằng các quyền sở hữu trí tuệ của bạn hoặc của người mà bạn đại diện đang bị xâm phạm,  vui lòng thực hiện khiếu nại tại Shopee's Brand IP Portal và cung cấp cho Shopee các tài liệu chứng minh cho yêu cầu của bạn. Hãy cho chúng tôi thời gian để xử lý thông tin được cung cấp. Shopee sẽ phản hồi khiếu nại của bạn ngay khi có thể.  

8.3. Shopee xác nhận rằng một nhãn hàng hoặc nhà sản xuất có thể, phù hợp với quy định pháp luật có liên quan, có quyền ký kết các thỏa thuận phân phối độc quyền nhất định hoặc thỏa thuận giá tối thiểu cho sản phẩm của mình với bên thứ ba khác. Tuy nhiên, việc vi phạm các thỏa thuận này không cấu thành hành vi vi phạm quyền sở hữu trí tuệ. Vì việc thực hiện các thỏa thuận này là vấn đề giữa nhãn hàng hoặc nhà sản xuất với bên thứ ba tương ứng mà họ ký thỏa thuận, Shopee sẽ không hỗ trợ việc thực thi những quyền phân phối độc quyền đó hoặc vấn đề kiểm soát giá, ngoại trừ trường hợp pháp luật có yêu cầu.

8.4. Không giới hạn đối với khoản bồi thường tại Điều 25, Người Bán đồng ý bồi thường và giữ cho Shopee và Bên Liên Kết của Shopee không bị tổn hại trước bất kỳ và tất cả các khiếu nại, khiếu nại, tổn thất và phán quyết phát sinh từ hoặc liên quan đến (a) bất kỳ khiếu nại, khiếu kiện hoặc hành vi vi phạm quyền sở hữu trí tuệ nào liên quan đến Nội Dung hoặc sản phẩm đăng bán, và/hoặc (b) bất kỳ việc xóa Nội Dung hoặc sản phẩm đăng bán nào liên quan đến bất kỳ khiếu nại, khiếu kiện hoặc vi phạm sở hữu trí tuệ nào.

9. ĐẶT HÀNG VÀ THANH TOÁN

9.1. Vào từng thời điểm, phương thức thanh toán cho hàng hóa mua trên Sàn Shopee có thể được thực hiện bằng một hoặc nhiều phương thức thanh toán như sau:

(i) Thẻ Tín Dụng/Ghi Nợ hoặc trả góp bằng thẻ tín dụng

Hình thức thanh toán qua thẻ tín dụng/ghi nợ hoặc trả góp bằng thẻ tín dụng được thực hiện thông qua kênh thanh toán của bên thứ ba và danh sách thẻ được chấp nhận phụ thuộc vào kênh thanh toán mà bạn đang sử dụng.

(ii) Thanh Toán Khi Nhận Hàng (COD)

Shopee cung cấp dịch vụ COD ở một số nước. Người Mua có thể trả tiền mặt trực tiếp cho người vận chuyển vào thời điểm nhận hàng.

(iii) Thẻ ATM Nội Địa – Internet Banking

Hình thức thanh toán bằng thẻ ATM nội địa – internet banking chỉ dành cho Người Mua có thẻ ATM nội địa có liên kết internet banking (thanh toán trực tuyến), và không áp dụng đối với các thẻ VISA và Mastercard.

(iv) SPayLater

SpayLater là phương thức thanh toán được cung cấp bởi (các) ngân hàng cho phép Người Mua mua trước trả sau trên Trang Shopee thông qua hình thức thẻ tín dụng phi vật lý. Khi kích hoạt SpayLater thành công, Người Mua có thể mua sắm trong hạn mức được cấp và trả sau theo số kỳ thanh toán đã chọn.

(v) Ví ShopeePay

Ví ShopeePay là một ví điện tử được tích hợp bên trong Trang Shopee. Sau khi đã thiết lập thành công tài khoản Ví ShopeePay và tiến hành nạp đủ số dư, Người Mua có thể sử dụng Ví ShopeePay để thanh toán khi mua sắm trên Trang Shopee.

(vi) Apple Pay/ Google Pay

Hình thức thanh toán bằng Apple Pay/ Google Pay áp dụng cho Người Mua có liên kết và lựa chọn Apple Pay/ Google Pay làm phương thức thanh toán khi mua hàng.

(vii) Chuyển Khoản Ngân Hàng

Hình thức thanh toán này cho phép Người Mua thanh toán bằng dịch vụ ngân hàng trực tuyến (Internet banking).

(viii) Các phương thức thanh toán khác khả dụng trên Sàn Shopee trong từng thời điểm.

9.2. Các dịch vụ của ShopeePay được cung cấp theo các điều khoản, điều kiện và chính sách sử dụng dịch vụ do ShopeePay xác định. Bằng cách kích hoạt Tài khoản ShopeePay và sử dụng dịch vụ ShopeePay, bạn phải đồng ý với các điều khoản, điều kiện và chính sách do ShopeePay quy định và bạn đồng ý cho Shopee chia sẻ dữ liệu/thông tin cá nhân của bạn thuộc quyền sở hữu của Shopee và/hoặc dưới sự kiểm soát của Shopee cho ShopeePay nhằm mục đích kích hoạt Tài khoản ShopeePay và để quản lý, vận hành, quản lý và cung cấp dịch vụ ShopeePay cho bạn, và cho tất cả các mục đích liên quan và ngẫu nhiên. Việc thu thập, sử dụng và xử lý dữ liệu của bạn được điều chỉnh bởi Chính Sách Bảo Mật của Shopee và Chính Sách Bảo Mật của ShopeePay.

9.3. Trường hợp Người Mua đồng ý cho Shopee liên kết hoặc lưu bất kỳ phương thức thanh toán nào vào Tài Khoản của Người Mua, Người Mua theo đó đồng ý cho Shopee chia sẻ thông tin phương thức thanh toán đó với bất kỳ bộ xử lý thanh toán, cổng thanh toán, người hỗ trợ thanh toán hoặc trung gian thanh toán, kênh hoặc nhà cung cấp dịch vụ khác nhằm mục đích lưu trữ thông tin phương thức thanh toán và xử lý thanh toán bằng các phương thức thanh toán đó.

9.4. Tính khả dụng của một phương thức thanh toán nhất định hoặc khả năng tương thích của nó với Shopee có thể phụ thuộc vào phương thức thanh toán của bạn và các yếu tố khác và có thể thay đổi bất cứ lúc nào.

9.5. Bạn có thể lưu phương thức thanh toán vào Tài Khoản của mình thông qua ứng dụng hoặc trang web Shopee, hoặc ứng dụng hoặc trang web của nhà phát hành phương thức thanh toán. Để lưu phương thức thanh toán, bạn phải hoàn thành thông tin bắt buộc trên bất kỳ biểu mẫu đăng ký nào được xuất trình cho bạn. Thông tin bạn cung cấp phải cập nhật, đầy đủ và chính xác, đồng thời bạn phải duy trì tính đầy đủ và chính xác của các thông tin đó.

9.6. Khi bạn lưu phương thức thanh toán, Shopee có thể lưu trữ thông tin liên quan đến phương thức thanh toán, chẳng hạn như tên, CCCD người dùng, số điện thoại, số tài khoản, thông tin tài khoản, địa chỉ thanh toán hoặc địa chỉ giao hàng và các thông tin khác liên quan đến Tài Khoản của bạn. Shopee có quyền sửa đổi, tạm ngừng, hủy bỏ và/hoặc đặt ra bất kỳ điều kiện nào, bao gồm nhưng không giới hạn ở việc thiết lập số tiền chi tiêu tối thiểu, cho bất kỳ phương thức thanh toán nào.

9.7. Trường hợp Tài Khoản của bạn được liên kết với tài khoản của bên thứ ba của bạn, các phương thức thanh toán đã lưu của bạn sẽ có thể được sử dụng trong cả Tài Khoản của bạn và tài khoản của bên thứ ba, và bạn có thể sử dụng phương thức thanh toán đã lưu trên nền tảng của bên thứ ba hoặc Sàn Shopee.

9.8. Bạn cho phép chúng tôi xác nhận rằng phương thức thanh toán của bạn ở trạng thái hoạt động tốt, bao gồm nhưng không giới hạn bằng cách gửi yêu cầu ủy quyền thanh toán và/hoặc tín dụng và/hoặc ghi nợ có giá trị thấp cho phương thức thanh toán, phù hợp với các quy tắc mạng thanh toán hoặc các yêu cầu khác áp dụng cho phương thức thanh toán.

9.9. Trừ trường hợp Shopee là nhà phát hành, Shopee không phải là một bên tham gia thỏa thuận tài khoản, chính sách bảo mật hoặc các điều khoản sử dụng khác của phương thức thanh toán của bạn. Không có nội dung nào trong Điều Khoản Dịch Vụ này sửa đổi bất kỳ điều khoản nào của nhà phát hành phương thức thanh toán. Trong trường hợp có bất kỳ sự mâu thuẫn nào giữa các điều khoản này và các điều khoản hoặc chính sách bảo mật của tổ chức phát hành phương thức thanh toán của bạn, các Điều Khoản Dịch Vụ này sẽ điều chỉnh mối quan hệ giữa bạn và Shopee và các điều khoản của nhà phát hành phương thức thanh toán sẽ điều chỉnh mối quan hệ giữa bạn và nhà phát hành phương thức thanh toán. Shopee không đưa ra bất kỳ tuyên bố hoặc thực hiện việc xác minh rằng bất kỳ phương thức thanh toán nào của bạn ở trạng thái hoạt động tốt hoặc nhà phát hành phương thức thanh toán của bạn sẽ ủy quyền hoặc phê duyệt bất kỳ giao dịch nào với Người Bán khi bạn sử dụng Shopee.

9.10. Trừ trường hợp Shopee là tổ chức phát hành, Shopee không tham gia vào việc phát hành tín dụng hoặc xác định tính đủ điều kiện nhận tín dụng, cũng như không thực hiện quyền kiểm soát tính khả dụng hoặc độ chính xác của phương thức thanh toán hoặc các khoản tài chính, việc cung cấp (hoặc bổ sung) các phương thức thanh toán cho Shopee hoặc bổ sung tiền vào số dư phương thức thanh toán. Đối với bất kỳ vấn đề nào liên quan đến những nội dung quy định ở trên, vui lòng liên hệ với công ty phát hành phương thức thanh toán của bạn.

9.11. Người Mua chỉ có thể thay đổi phương thức thanh toán trước khi thực hiện thanh toán.

9.12. Shopee không chịu trách nhiệm cũng như nghĩa vụ nào đối với bất kỳ tổn thất hoặc thiệt hại nào mà Người Mua hoặc Người Bán phải chịu từ việc nhập sai thông tin vận chuyển và/hoặc thông tin thanh toán cho đơn hàng đã đặt và/hoặc sử dụng phương thức thanh toán không được liệt kê ở khoản 9.1 ở trên hoặc thanh toán bên ngoài Sàn Shopee. Shopee bảo lưu quyền kiểm tra tính hợp pháp, quyền sử dụng phương thức thanh toán của Người Mua và có quyền đình chỉ giao dịch cho đến khi xác nhận được tính hợp pháp hoặc hủy các giao dịch liên quan nếu không thể xác nhận tính hợp pháp này.  

Lưu ý: Shopee sẽ chỉ chịu trách nhiệm với những đơn hàng có sử dụng các dịch vụ hỗ trợ vận chuyển của Shopee.

9.13. Hiện tại, Shopee có thể thực hiện thanh toán cho Người Sử Dụng qua chuyển khoản ngân hàng. Do vậy, Người Sử Dụng cần cung cấp cho Shopee thông tin tài khoản ngân hàng để nhận thanh toán, nghĩa là thanh toán cho đơn hàng đã bán hoặc đơn hàng trả hàng/hoàn tiền theo Chính Sách Shopee.

10. SỐ DƯ TÀI KHOẢN SHOPEE

10.1. Số Dư Tài Khoản Shopee là một tính năng do Shopee hoặc nhà cung cấp dịch vụ được phép của Shopee cung cấp để hỗ trợ việc ghi nhận tiền bán hàng hoặc giá trị tiền được hoàn trả cho các giao dịch trả hàng/hoàn tiền. Tổng giá trị ghi nhận này, trừ đi các khoản đã được thanh toán, sẽ được thể hiện ở mục Số Dư Tài Khoản Shopee.

10.2. Bạn có thể yêu cầu được nhận toàn bộ giá trị được ghi nhận tại Số Dư Tài Khoản Shopee (tối đa toàn bộ số dư trong Số Dư Tài Khoản Shopee của bạn) bằng yêu cầu chuyển tiền đến tài khoản ngân hàng có thông tin được cung cấp một cách chính xác và trung thực cho Shopee (“Tài Khoản Nhận Tiền”) thông qua thao tác gửi yêu cầu chuyển tiền (“Yêu Cầu Thanh Toán”). Shopee cũng có thể chuyển khoản tự động giá trị được ghi nhận tại Số Dư Tài Khoản Shopee của bạn đến Tài Khoản Nhận Tiền định kỳ, theo thiết lập của bạn. Shopee chỉ thực hiện việc chuyển khoản vào ngày làm việc và việc chuyển khoản đó có thể cần tối đa 04 (bốn) ngày làm việc để Tài Khoản Nhận Tiền được ghi có, theo nghiệp vụ ngân hàng liên quan. Không ảnh hưởng đến các điều khoản khác trong Điều Khoản Dịch Vụ này, Shopee có quyền giữ/ tạm giữ hoặc tạm hoãn ghi nhận tiền bán hàng hoặc giá trị tiền được hoàn trả cho các giao dịch trả hàng/hoàn tiền trong trường hợp Shopee có chứng cứ về hành vi gian lận hoặc nghi ngờ có hành vi gian lận, hoặc hành vi vi phạm pháp luật trên Sàn Shopee. Thời gian giữ/tạm giữ và tạm hoãn sẽ do Shopee quyết định tùy thuộc vào yêu cầu của cơ quan nhà nước có thẩm quyền (trong trường hợp vụ việc đang được điều tra, xác minh bởi cơ quan nhà nước có thẩm quyền) hoặc tùy theo thủ tục xác minh nội bộ của Shopee.

10.3. Khoản tiền Người Mua thanh toán đơn hàng cho Người Bán, có sử dụng dịch vụ vận chuyển được hỗ trợ trên Trang Shopee (“Khoản Tiền Thanh Toán từ Người Mua”) sẽ được ghi nhận vào Số Dư Tài Khoản Shopee như sau:

a) Đối với trường hợp Người Mua không nhấn “Đã nhận được hàng” hoặc “Trả hàng/Hoàn tiền”: 

Shopee sẽ thanh toán Khoản Tiền Thanh Toán từ Người Mua (được định nghĩa bên dưới) nhanh nhất vào ngày thứ 04 (bốn) kể từ khi đơn hàng được cập nhật trạng thái Giao Hàng Thành Công (hoặc các trạng thái tương tự trên Trang Shopee) hoặc thời hạn khác chậm hơn theo quyết định của riêng Shopee trong trường hợp đơn hàng có nghi ngờ thực hiện hành vi gian lận. 

b) Đối với trường hợp Người Mua nhấn “Đã nhận được hàng”:

i. Shopee sẽ thanh toán Khoản Tiền Thanh Toán từ Người Mua ngay sau khi Người Mua xác nhận “Đã nhận được hàng” trên Trang Shopee;

ii. Không ảnh hưởng đến Điểm b (i) nêu trên, trong trường hợp Shopee nhận thấy cần thêm thời gian để xem xét, kiểm tra đơn hàng, Shopee sẽ thanh toán Khoản Tiền Thanh Toán từ Người Mua sau khi hết Thời Gian Shopee Đảm Bảo.

c) Đối với trường hợp Người Mua yêu cầu “Trả hàng/Hoàn tiền”:

i. Đối với các đơn hàng có phát sinh trả hàng/hoàn tiền trước khi Shopee thanh toán Khoản Tiền Thanh Toán từ Người Mua cho Người Bán và Shopee đồng ý hoàn tiền cho Người Mua: Khoản Tiền Thanh Toán từ Người Mua còn lại (nếu có) sẽ được thanh toán cho Người Bán ngay sau khi yêu cầu trả hàng/hoàn tiền được Shopee xử lý hoàn tất theo Chính Sách Shopee;

ii. Đối với  đơn hàng phát sinh trả hàng/hoàn tiền sau khi Shopee đã thanh toán Khoản Tiền Thanh Toán từ Người Mua cho Người Bán và được Shopee đồng ý hoàn tiền cho Người Mua: Shopee sẽ điều chỉnh khoản Khoản Tiền Thanh Toán từ Người Mua cho Người Bán để hoàn lại cho Người Mua ngay sau khi yêu cầu trả hàng/hoàn tiền được Shopee hoàn tất xử lý theo Chính Sách Shopee.

10.4. Sau khi đã gửi Yêu Cầu Thanh Toán, bạn không thể thay đổi hoặc hủy bỏ yêu cầu này.

10.5. Nếu xảy ra lỗi trong quá trình xử lý bất kỳ giao dịch nào, bạn đồng ý ủy quyền cho Shopee chỉnh sửa lỗi đó và thực hiện ghi có hoặc ghi nợ trong Tài Khoản Nhận Tiền của bạn, với điều kiện là việc chỉnh sửa này được thực hiện theo quy định pháp luật có liên quan. Nếu Shopee không thể ghi có hoặc ghi nợ vào Tài Khoản Nhận Tiền vì bất kỳ lý do nào, bạn cũng sẽ ủy quyền cho chúng tôi tiếp tục thực hiện việc ghi có hoặc ghi nợ vào Tài Khoản Nhận Tiền, sau khi áp dụng bất kỳ khoản phí có liên quan nào, vào bất kỳ tài khoản ngân hàng hoặc phương tiện thanh toán nào khác mà bạn đã cung cấp cho Shopee hoặc cấn trừ việc ghi có hoặc ghi nợ cùng các khoản phí có liên quan vào số dư được ghi nhận tại Số Dư Tài Khoản Shopee của bạn trong tương lai, trong giới hạn pháp luật cho phép.

10.6. Bạn ủy quyền cho chúng tôi được thực hiện các bút toán ghi có hoặc ghi nợ liên quan đến giá trị được ghi nhận tại Số Dư Tài Khoản Shopee của bạn, cho mục đích:

(i) điều chỉnh các sai sót trong việc thực hiện bất kỳ giao dịch nào;

(ii) trường hợp Shopee cho rằng bạn thực hiện hành vi và/hoặc giao dịch gian lận hoặc đáng ngờ;

(iii) liên quan đến bất kỳ tổn thất, thiệt hại hoặc các khoản không chính xác nào;

(iv) liên quan đến bất kỳ điểm thưởng hay hoàn lại nào;

(v) liên quan đến bất kỳ loại phí chưa được thanh toán nào;

(vi) liên quan đến việc giải quyết bất kỳ tranh chấp giao dịch nào, bao gồm bất kỳ các bồi thường cho hoặc từ phía bạn;

(vii) liên quan đến các sản phẩm bị cấm hoặc các sản phẩm bị cơ quan có thẩm quyền thu hồi; 

(viii) liên quan đến việc xử lý các khoản thanh toán còn tồn đọng (hoặc các nghĩa vụ khác) của bạn đối với Shopee hoặc công ty liên kết của Shopee phù hợp với quy định của pháp luật; và

(ix) liên quan đến bất kỳ việc thay đổi thỏa thuận đã cam kết giữa Người Mua và Người Bán.

11. CHÍNH SÁCH ĐẢM BẢO CỦA SHOPEE

11.1. Chính Sách Đảm Bảo của Shopee là dịch vụ cung cấp bởi Shopee hoặc đơn vị được Shopee ủy quyền nhằm bảo đảm cho các giao dịch mua bán hàng hóa được thực hiện trên Trang Shopee.  Để bảo đảm các rủi ro về trách nhiệm pháp lý, Khoản Tiền Thanh Toán từ Người Mua sẽ được lưu giữ bởi Shopee hoặc đơn vị được Shopee ủy quyền (“Tài Khoản Đảm Bảo Shopee”).  Người Bán sẽ không nhận được lãi hoặc bất kỳ khoản phát sinh nào từ khoản tiền trong Tài Khoản Đảm Bảo Shopee.

11.2. Trừ trường hợp các Chính sách Shopee hiện hành có quy định khác, sau khi Người Mua thanh toán đơn hàng, Khoản Tiền Thanh Toán từ Người Mua sẽ được lưu giữ trong Tài Khoản Đảm Bảo Shopee cho đến khi:

(a) Trừ trường hợp quy định tại Điều 11.2(d), trong trường hợp Người Mua gửi xác nhận cho Shopee rằng Người Mua đã nhận được hàng, Shopee sẽ chuyển Tiền Thanh Toán từ Người Mua từ  Tài Khoản Đảm Bảo Shopee sang Số Dư Tài Khoản Shopee của Người Bán. Tuy nhiên nếu thời gian trả hàng/hoàn tiền vẫn chưa kết thúc, và sau đó Người Mua gửi yêu cầu trả hàng/hoàn tiền và Shopee xác định được rằng yêu cầu trả hàng/hoàn tiền của Người Mua được chấp thuận, Shopee có quyền điều chỉnh Khoản Tiền Thanh Toán từ Người Mua để thực hiện hoàn tiền cho Người Mua theo Chính Sách Trả Hàng và Hoàn Tiền;

(b) Trong trường hợp Thời Gian Shopee Đảm Bảo (hoặc thời hạn gia hạn đã được chấp thuận theo Điều 11.3) đã hết hạn, trừ trường hợp áp dụng Điều 11.2(c) và 11.2(d), Shopee sẽ chuyển Khoản Tiền Thanh Toán từ Người Mua từ Tài Khoản Đảm Bảo Shopee sang Số Dư Tài Khoản Shopee của Người Bán;

(c) Trường hợp Shopee xác định được rằng yêu cầu trả hàng/hoàn tiền của Người Mua được chấp thuận, trừ khi áp dụng Điều 11.2(d), Shopee sẽ hoàn tiền cho Người Mua theo các điều khoản trong Chính Sách Trả Hàng và Hoàn Tiền của Shopee và chuyển phần còn lại (nếu có) vào Số Dư Tài Khoản Shopee của Người Bán. Trong trường hợp yêu cầu trả hàng/hoàn tiền của Người Mua không được chấp thuận, Shopee sẽ chuyển Tiền Thanh Toán từ Người Mua vào Tài Khoản Đảm Bảo Shopee vào Số Dư Tài Khoản Shopee của Người Bán.

(d) Thời điểm mà Shopee xác định một cách hợp lý rằng việc thanh toán Tiền Thanh Toán từ Người Mua là hợp lý, bao gồm nhưng không giới hạn khi Shopee xem như là cần thiết hợp lý để tuân thủ các quy định pháp luật hoặc theo lệnh của tòa án hoặc để thực thi Điều Khoản Dịch Vụ này.

Hình thức tự thỏa thuận giữa Người Mua và Người Bán sẽ không được áp dụng Chính Sách Đảm Bảo của Shopee.

11.3. Trừ trường hợp các Chính sách Shopee hiện hành có quy định khác, các khoản thanh toán thực hiện qua các kênh thanh toán Shopee sẽ được giữ lại trong Tài Khoản Đảm Bảo Shopee trong một khoảng thời gian nhất định (“Thời Gian Shopee Đảm Bảo”). Để biết thêm thông tin về Thời Gian Shopee Đảm Bảo, vui lòng theo đường dẫn này. 

11.4. Trường hợp tài khoản ngân hàng của Người Bán không thể ghi có và / hoặc không thể liên lạc được với Người Bán, Shopee sẽ nỗ lực liên lạc với Bên Bán bằng các thông tin do Người Bán cung cấp. Trong trường hợp Người Bán không thể liên lạc được và sau thời hạn mười hai (12) tháng kể từ ngày Khoản Tiền Thanh Toán của Người Mua đến hạn thanh toán cho Người Bán nhưng chưa được trả cho Người Bán, Shopee sẽ xử lý Khoản Tiền Thanh Toán này theo quy định pháp luật.

11.5. Người Bán/Người Mua phải là bên thụ hưởng Tài Khoản và tự thực hiện giao dịch trên Trang Shopee. Shopee có quyền yêu cầu Người Bán hoặc Người Mua cung cấp các dữ liệu cá nhân như ảnh chân dung, thông tin tài khoản ngân hàng và/hoặc bất cứ tài liệu cần thiết nào khác để sử dụng vào mục đích xác nhận thông tin, bao gồm cả việc xác nhận theo yêu cầu của bên thứ ba thực hiện thanh toán và các bên cung cấp dịch vụ vận chuyển. Người Bán/Người Mua theo đây chấp thuận cho Shopee sử dụng hoặc cung cấp các dữ liệu cá nhân của mình nhằm phục vụ cho việc sử dụng Trang Shopee của Người Bán/Người Mua. Ngoài ra, Người Bán/Người Mua ủy quyền cho Shopee sử dụng các dữ liệu cá nhân của mình để giải đáp bất kỳ thắc mắc nào Shopee cho là cần thiết để xác nhận danh tính của Người Bán/Người Mua với các tổ chức khác như ngân hàng của Người Bán/Người Mua. Để biết thêm thông tin về cách thức Shopee xử lý thông tin cá nhân của bạn, vui lòng tham khảo tại trang Chính Sách Bảo Mật.

11.6. Chính Sách Đảm Bảo của Shopee là nội dung thêm vào và không giới hạn các nghĩa vụ của Người Bán và Người Mua theo quy định pháp luật hiện hành mà các quy định pháp luật này có thể rộng hơn hoặc chặt chẽ hơn những quy định trong Chính Sách Đảm Bảo của Shopee. Chính Sách Đảm Bảo của Shopee không nhằm mục đích cũng như không được xây dựng nhằm hỗ trợ Người Bán hoặc Người Mua tuân thủ các trách nhiệm pháp lý của chính họ mà các trách nhiệm này phải tự chịu trách nhiệm bởi chính Người Bán hoặc Người Mua, và Shopee không chịu trách nhiệm đối với việc tuân thủ pháp luật  của Người Bán hoặc Người Mua như vừa đề cập. Trong mọi trường hợp, Chính Sách Đảm Bảo của Shopee không cấu hành việc bảo hành sản phẩm.

11.7. Để tránh nhầm lẫn, bất kỳ giao dịch nào không được thực hiện trên Trang Shopee sẽ không được áp dụng Chính Sách Đảm Bảo của Shopee.

12. HỆ THỐNG ĐIỂM THƯỞNG SHOPEE XU

12.1. Người Sử Dụng có thể tích lũy điểm thưởng (“Shopee Xu”) khi mua hàng trên Trang Shopee thông qua việc sử dụng hệ thống Chính Sách Đảm Bảo của Shopee hoặc thông qua việc tham gia các hoạt động của Shopee do Shopee toàn quyền quyết định vào từng thời điểm (“Hoạt Động Hợp Lệ”). Nhìn chung, Shopee Xu sẽ được ghi nhận vào Tài Khoản của Người Sử Dụng sau khi hoàn tất một giao dịch thành công hoặc hoàn tất hoạt động được Shopee chấp thuận.  Bạn có đủ điều kiện tham gia hệ thống điểm thưởng Shopee Xu nếu bạn là Người Sử Dụng và Tài Khoản của bạn không thuộc đối tượng không áp dụng việc tham gia.

12.2. Giao dịch chưa hoàn thành trên Trang Shopee khi sử dụng Chính Sách Đảm Bảo Shopee sẽ không đủ điều kiện tham gia hệ thống điểm thưởng Shopee Xu. Shopee có toàn quyền loại trừ các mặt hàng không thuộc đối tượng của hệ thống điểm thưởng Shopee Xu.

12.3. Shopee Xu không có giá trị tiền tệ, không cấu thành tài sản của Người Sử Dụng và không thể được mua, bán, chuyển nhượng hoặc quy đổi thành tiền mặt.

12.4. Tùy thuộc vào các quy tắc và quy định được Shopee quyết định, thay đổi và chỉnh sửa vào từng thời điểm, tùy thuộc vào hạn mức theo toàn quyền quyết định của Shopee, Người Sử Dụng có thể sử dụng Shopee Xu bằng cách gửi yêu cầu đến Shopee và sử dụng Shopee Xu để khấu trừ vào giá sản phẩm khi thực hiện giao dịch mua hàng trên Trang Shopee theo quy định của Shopee vào từng thời điểm. Tất cả các khoản hoàn tiền phải tuân thủ theo Chính Sách Trả Hàng và Hoàn Tiền tại Điều 14.4.

12.5. Shopee Xu mà bạn đã sử dụng sẽ được trừ vào số dư Shopee Xu. Mỗi Shopee Xu đều có hạn sử dụng.  Lưu ý kiểm tra chi tiết Tài Khoản của bạn trên Trang Shopee để biết số dư Shopee Xu cũng như hạn sử dụng.

12.6. Vào từng thời điểm, Shopee sẽ thông tin đến bạn điểm thưởng Shopee Xu sẽ được áp dụng đối với Hoạt Động Hợp Lệ cụ thể nào. Hoạt Động Hợp Lệ có thể bao gồm việc bạn thực hiện mua sắm với Người Bán đang tham gia chương trình hoặc các chương trình khuyến mãi cụ thể của Shopee. Chúng tôi sẽ thông báo đến bạn các điều khoản của các chương trình điểm thưởng đó nếu được áp dụng vào từng thời điểm.

12.7. Nếu bạn có khiếu nại liên quan đến số lượng Shopee Xu nhận được từ Hoạt Động Hợp Lệ, thì khiếu nại đó phải được gửi đến Shopee (tại đây) trong vòng một (01) tháng kể từ ngày bạn thực hiện thành công giao dịch. Chúng tôi có thể yêu cầu bạn cung cấp bằng chứng để hỗ trợ cho việc khiếu nại của bạn. Shopee bảo lưu quyền từ chối giải quyết khiếu nại nếu thời gian gửi khiếu nại đã qua.

12.8. Shopee không đảm bảo và không chấp nhận trách nhiệm thực hiện nghĩa vụ thuế cho Shopee Xu. Bạn cần kiểm tra với chuyên viên tư vấn thuế của bạn xem là việc nhận Shopee Xu có ảnh hưởng đến nghĩa vụ thuế của bạn hay không.

12.9. Trong giới hạn quy định pháp luật áp dụng, Shopee bảo lưu quyền (i) ngưng hệ thống điểm thưởng Shopee Xu bất cứ lúc nào, và (ii) hủy hoặc hoãn quyền tham gia vào hệ thống điểm thưởng Shopee Xu của Người Sử Dụng, bao gồm cả khả năng có được hoặc sử dụng Shopee Xu.

13. VẬN CHUYỂN

13.1. Khi vận chuyển thành công đơn hàng, Shopee sẽ thông báo đến Người Bán về việc đã nhận được tiền thanh toán từ phía Người Mua. Trừ trường hợp có thỏa thuận khác với Shopee, Người Bán có trách nhiệm cung cấp đầy đủ thông tin tài khoản ngân hàng để Shopee tiến hành chuyển tiền thanh toán cho đơn hàng đó.

13.2. Người Bán phải luôn nỗ lực để đảm bảo Người Mua sẽ nhận được hàng đúng hẹn trong Thời Gian Shopee Đảm Bảo.

Đối với việc vận chuyển sản phẩm bởi Người Bán đến cho Người Mua trong lãnh thổ Việt Nam, Shopee đóng vai trò như một bên trung gian nhằm kết nối Người Bán và Người Mua với các đơn vị cung cấp dịch vụ vận chuyển (“Đơn Vị Cung Cấp Dịch Vụ Vận Chuyển”). 

Việc vận chuyển sẽ được thực hiện bởi Đơn Vi Cung Cấp Dịch Vụ Vận Chuyển, mà không phải do Shopee. Shopee chịu trách nhiệm hỗ trợ các báo cáo/khiếu nại từ Người Mua nếu Người Mua không nhận được các sản phẩm đã mua trong thời gian dự kiến. Trong trường hợp Người Mua không nhận được sản phẩm đã mua trong thời gian dự kiến mà theo đó sản phẩm đã mua lẽ ra phải được giao nhận theo Chính Sách Shopee và Chính Sách Đảm Bảo của Shopee, Người Mua phải thông báo cho Shopee thông qua dịch vụ khách hàng của Sàn Shopee. Shopee sẽ chuyển các thông báo của Người Mua sang cho Người Bán và/hoặc Đơn Vị Cung Cấp Dịch Vụ Vận Chuyển để đưa ra giải pháp tốt nhất cho Người Bán và Người Mua.  

13.3. Người Sử Dụng hiểu rằng Người Bán chịu toàn bộ rủi ro liên quan đến việc vận chuyển hàng hóa được mua và bảo đảm rằng Người Bán đã hoặc sẽ mua bảo hiểm hàng hóa, bao gồm cả việc vận chuyển. Trong trường hợp hàng hóa được mua bị hư hỏng, thất lạc hoặc không chuyển phát được trong quá trình vận chuyển, Người Sử Dụng thừa nhận và đồng ý rằng Shopee sẽ không chịu trách nhiệm đối với bất kỳ tổn thất, chi phí, phí tổn hoặc bất kỳ khoản phí nào phát sinh từ sự cố đó.

13.4. Đối với Giao Dịch Xuyên Quốc Gia. 

Người Sử Dụng hiểu rằng, khi một đăng bán có mô tả rằng sản phẩm được đăng bán sẽ được gửi từ nước ngoài ("Sản Phẩm Ở Nước Ngoài"), sản phẩm đó được bán bởi Người Bán ngoài Việt Nam, và việc xuất/nhập khẩu sản phẩm đó chịu sự điều chỉnh của pháp luật. Người Sử Dụng cần hiểu rõ các hạn chế về xuất/nhập khẩu hàng hóa của quốc gia nhập khẩu. Người Sử Dụng đồng ý rằng Shopee không thể tư vấn pháp lý liên quan đến vấn đề này và đồng ý rằng Shopee sẽ không thể chịu các rủi ro hoặc trách nhiệm pháp lý đối với hoạt động xuất/nhập khẩu hàng hóa vào Việt Nam.

Để tránh hiểu lầm, đối với tất các dịch vụ vận chuyển, trách nhiệm của Shopee chỉ giới hạn ở việc hỗ trợ thực hiện các báo cáo/khiếu nại của Người Mua đến Người Mua và/hoặc Đơn Vị Cung Cấp Dịch Vụ Vận Chuyển có liên quan. Nếu Người Mua không đưa ra các thông báo trong một khoảng thời gian được quy định tại Chính Sách Shopee và Chính Sách Bảo Đảm của Shopee, Người Mua sẽ được xem như là đã nhận được sản phẩm đã mua theo Chính Sách Shopee. Mỗi Người Mua và Người Bán hiểu rõ và đồng ý rằng Shopee sẽ không chịu trách nhiệm cho, và giữ cho Shopee khỏi các thiệt hại, chi phí, phí tổn, phí phát sinh từ việc vận chuyển các sản phẩm đã mua. Người Bán và/hoặc Người Mua sẽ thảo luận về bất kỳ khiếu nại nào với Đơn Vị Cung Cấp Dịch Vụ Vận Chuyển thông qua Shopee để giải quyết vấn đề.

Bằng việc chọn mua Sản Phẩm Ở Nước Ngoài, Người Sử Dụng theo đây đồng ý ủy thác cho Shopee, tự mình hoặc thông qua bên thứ ba, thực hiện các thủ tục/công đoạn cần thiết cho việc nhập khẩu Sản Phẩm Ở Nước Ngoài vào Việt Nam theo quy định pháp luật.

13.5. Người Bán đồng ý rằng Shopee được phép ngưng và/hoặc tạm ngưng hành trình vận chuyển của đơn hàng và tạm giữ hàng hóa tại kho của đơn vị vận chuyển để phục vụ công tác điều tra nội bộ, hoặc để phối hợp với cơ quan nhà nước có thẩm quyền phục vụ công tác điều tra đối với những đơn hàng, hàng hóa vi phạm chính sách của Shopee hoặc có hành vi vi phạm pháp luật.

14. HỦY ĐƠN HÀNG, TRẢ HÀNG VÀ HOÀN TIỀN

14.1. Theo Chính Sách Shopee vào từng thời điểm, Người Mua  có thể hủy đơn hàng trong các trường hợp sau:

(a) Ở giai đoạn “Chờ Xác Nhận” hoặc “Chờ Lấy Hàng” nếu được Người Bán chấp nhận;

(b) Ở giai đoạn “Đã Bàn Giao Cho Đơn Vị Vận Chuyển” nếu được Đơn Vị Vận Chuyển chấp nhận.

Để biết thêm thông tin về các trường hợp Người Mua được hủy đơn hàng, vui lòng nhấn vào ĐÂY. 

14.2. Người Mua có thể yêu cầu trả hàng và hoàn tiền theo Chính Sách Trả Hàng và Hoàn Tiền của Shopee.

14.3. Shopee không quản lý việc hủy đơn hàng, trả hàng, hoàn tiền của các đơn hàng tự giao dịch giữa Người Bán và Người Mua.

14.4. Nếu bạn dùng Shopee Xu để thanh toán và được hoàn trả dựa trên Chính Sách Trả Hàng và Hoàn Tiền của Shopee, Shopee sẽ tách biệt hoàn trả số tiền bạn đã thanh toán cho món hàng đó và số Shopee Xu bạn đã dùng vào Tài Khoản của bạn.

14.5. Phụ thuộc vào quy định tại Điều 14.6, việc hoàn tiền cho Người Mua sẽ được thực hiện cùng một phương thức thanh toán mà Người Mua đã sử dụng khi mua hàng ban đầu (“Phương Thức Thanh Toán Ban Đầu”) trong khoảng thời gian được công bố tùy từng thời điểm TẠI ĐÂY.

14.6. Trong trường hợp Shopee không thể thực hiện việc hoàn tiền thông qua Phương Thức Thanh Toán Ban Đầu vì bất kỳ lý do gì (bao gồm nhưng không giới hạn trường hợp Phương Thức Thanh Toán Ban Đầu không còn hiệu lực hoặc không thể sử dụng để nhận tiền), Người Mua xác nhận và đồng ý rằng (i) Shopee có thể thực hiện việc hoàn tiền bằng cách phát hành phiếu mua hàng có giá trị tương đương giá trị số tiền hoàn lại, (ii) khi phát hành phiếu mua hàng đó, Người Mua sẽ không có bất kỳ quyền lợi nào thêm hoặc sẽ không có quyền yêu cầu Shopee bồi thường đối với khoản tiền hoàn lại đó, và (iii) thời hạn của phiếu mua hàng sẽ theo quyết định của Shopee tại thời điểm phát hành. 

15. TRÁCH NHIỆM CỦA NGƯỜI BÁN

15.1. Người Bán phải quản lý và đảm bảo độ chính xác và đầy đủ của các thông tin chẳng hạn liên quan đến giá cả và chi tiết sản phẩm, số lượng sản phẩm trong kho cũng như các điều khoản và điều kiện bán hàng được cập nhật trong danh mục sản phẩm của Người Bán và không được phép đăng tải các thông tin không chính xác hoặc gây nhầm lẫn.

15.2. Giá sản phẩm hợp lệ được Người Bán toàn quyền quyết định phù hợp với mặt bằng giá trên thị trường và/hoặc chi phí mà Người Bán đã bỏ ra để có được sản phẩm, trừ các sản phẩm được ấn định giá bởi cơ quan có thẩm quyền. Giá sản phẩm nên bao gồm toàn bộ số tiền mà Người Mua cần thanh toán (ví dụ: các loại thuế, phí, v.v.) và Người Bán sẽ không yêu cầu Người Mua thanh toán thêm hoặc riêng bất kỳ khoản tiền nào khác. Nếu thông tin giá hàng hóa hoặc dịch vụ niêm yết không thể hiện rõ giá đó đã bao gồm hay chưa bao gồm những chi phí liên quan đến việc mua hàng hóa hoặc dịch vụ như thuế, phí đóng gói, phí vận chuyển và các chi phí phát sinh khác thì giá này được hiểu là đã bao gồm mọi chi phí liên quan nói trên.

15.3. Trong giới hạn pháp luật cho phép, Người Bán đồng ý rằng Shopee có thể, theo toàn quyền quyết định của Shopee, thực hiện các hoạt động khuyến mãi bằng chi phí của Shopee và/hoặc bằng chi phí của Người Bán (với sự đồng ý của Người Bán trong từng trường hợp) để hỗ trợ các giao dịch giữa Người Bán và Người Mua thông qua việc giảm, chiết khấu hoặc hoàn lại phí hoặc thông qua những cách khác. Giá cuối cùng Người Mua cần thanh toán thực tế là giá đã áp dụng những điều chỉnh trên.

15.4. Để thúc đẩy việc mua các sản phẩm Người Bán đăng bán, Shopee có thể đăng những sản phẩm đó (theo mức giá đã điều chỉnh) lên các website của bên thứ ba (chẳng hạn các cổng thông tin và cổng so sánh giá) và những website khác (nội địa hoặc quốc tế) được vận hành bởi hoặc hợp tác với Shopee.

15.5. Người Bán chịu trách nhiệm cung cấp hóa đơn cho Người Mua theo quy định pháp luật.

15.6. Người Bán thừa nhận và đồng ý rằng Người Bán chịu trách nhiệm chi trả các loại thuế, phí hải quan và bất kỳ loại phí nào đối với sản phẩm được bán (bao gồm phí vận chuyển chiều hoàn trả theo tiêu chí và quyết định của Shopee tại từng thời điểm) và Shopee không cung cấp bất kỳ tư vấn về pháp lý hay tư vấn thuế nào liên quan đến vấn đề này. Bên Bán nên sử dụng dịch vụ tư vấn thuế chuyên nghiệp nếu cần thiết.

15.7. Người Bán thừa nhận và đồng ý rằng bất kỳ sự vi phạm nào của Người Bán đối với các chính sách của Shopee sẽ dẫn đến các biện pháp đề cập tại Điều 7.1.

16. PHÍ