Hi, how can we help?

In most cases, you will receive your booking confirmation (PDF file) within 30 minutes of the completion of your booking.

If you still haven't received it after that time, you may try the following steps:

Resend the email from the Shopee app: Go to My Orders > Find your Hotel Order Details > Resend E-Ticket > Check your email again.

Please contact Shopee Customer Service through the channels below if you still have not received the email after trying the steps above.